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Presenter Profile

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Kamran Ziauddin is a Business Continuity Practioner and Trainer with a unique blend of multi-functional process exposure across various industries like Banking and Finance, Brokerage, Real Estate & Property Management, Money Exchange, Merchant Acquiring, Power and Energy, IT and Information services, which gives him an edge on understanding specific customer needs and challenges.

Kamran brings in a professional experience of 25 years handling diverse projects related to Strategic Planning and Program Management, Quality and Change Management and Process Improvement with about 15 years spend with Business Continuity.

He has been actively working in different countries viz. UAE, Oman, UK, Iraq, Qatar, Saudi Arabia, Egypt and Sudan across three different continents, putting in place robust business continuity frameworks to meet the unique challenges growing of each of these markets, whether operational, regulatory, situational or reputational.

As a trainer, he has conducted 100 plus sessions to train over 2000 personnel on Business Continuity best practice methodology and implementation. He is currently based in the UAE and is an Associate Consultant for Management Services International (Pvt), Ltd, Sri Lanka.

Lessons Learnt from Real Life Outages

By Kamran Ziauddin Associate Consultant

5th Middle East Business & IT Resilience Conference

21st April 2016 Dubai, UAE

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9/11 New York, 2001

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2000 Morgan Stanley staff evacuated from 40th storey

Source: https://en.wikipedia.org/wiki/September_11_attacks

How far did the debris go?

2004 Tsunami - Indian Ocean

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Sudden vertical rise of the seabed by metres during the earthquake displacing massive water

80 feet wall of water travelling at a speed of 500 to 1000 kms/hr

There were no tsunami warning systems in the Indian Ocean to detect tsunamis

Oral traditions developed from previous earthquakes helped the aboriginal tribes escape the tsunami.

It displaced the North Pole by 2.5 cm.

Source: https://en.wikipedia.org/wiki/2004_Indian_Ocean_earthquake_and_tsunami

7/7 London, 2005

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Fifty-two civilians were killed and over 700 more were injured Security across the country was increased to the highest alert level Covert armed teams were ordered to shoot to kill if surveillance

suggested that a terror suspect was carrying a bomb A couple of hours after the bombings, Home Secretary Charles Clarke

confirmed the incidents were terrorist attacks.

Source: https://en.wikipedia.org/wiki/7_July_2005_London_bombings

Earthquake - Sichuan Province, China 2008

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Killed 69,197 people and left 18,222 missing and 374,176 injured All of the highways into Wenchuan, and others throughout the province,

were damaged, resulting in delayed arrival of the rescue troops. Immediately after the earthquake event, mobile and terrestrial

telecommunications were cut to the affected and surrounding area, with all internet capabilities cut.

Source: https://en.wikipedia.org/wiki/2008_Sichuan_earthquake

Fukushima – Japan, 2011

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Earthquake followed by Tsunami… destroyed the earthquake- resistant reactors

Magnitude 9.0 earthquake and 40 feet high tsunami Grossly underestimated tsunami risks Erroneous assumption that the plant's cooling system

would function after the tsunami worsened the disaster Plant workers had no clear instructions on how to

respond to such a disaster, causing miscommunication, especially when the disaster destroyed backup generators

Source: https://en.wikipedia.org/wiki/Fukushima_Daiichi_nuclear_disaster

Fire @ Address Hotel, Downtown Dubai

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14th and 15th floors of Address Hotel the 63-storey tower, blaze triggered at about 9.25pm on 31st Dec 2015

No Casualties

Fire was contained in record time

The celebrations of New Year Eve went on as planned at Burj Khalifa downtown

Lessons Learnt:

Rescue effort lead by HH the Crown Prince of Dubai “the Leadership of the Emirate”

Dubai Government’s immediate update on social media e.g. Twitter to avoid rumours and speculations

Source: http://www.thenational.ae/uae/short-circuit-on-spotlight-blamed-for-the-address-downtown-dubai-hotel-fire

Fire @ Address Hotel, Downtown Dubai

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Card Frauds

Lessons Learnt:

Banks reduced the limits of Cards

Introduced Credit Card Transaction monitoring for fraudulent transactions

CCTV monitoring was made mandatory

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Debit and Credit Cards are exposed to fraudulent transactions every minute due to;

Cyber Crime

Identity thefts

Hacking

Fraudsters were sitting in a South-East Asian country and withdrawing cash from ATM in UAE

Fire @ Document Management Solution Provider

Lessons Learnt:

Closely monitor the scanning and storage process to eliminate loss of data.

Keep a back-up of all data in Soft version / servers for easy access

No storage of collaterals / original deeds with Outsourced Cos.

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InfoFort, a wholly owned subsidiary of Aramex is a Document Management Solution Provider whose warehousing facilities in Jebel Ali caught fire on August 27, 2014

No one was injured

Served about 14 UAE Banks

Fire was doused by dropping water over the structure from above.

Source: http://gulfnews.com/business/sectors/markets/fire-at-infofort-jebel-ali-warehouse-1.1379398 http://www.emirates247.com/news/emirates/aramex-confirms-jebel-ali-warehouse-fire-2014-09-03-1.561636

FlyDubai flight FZ981 crash

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Flydubai flight FZ981 crashed and exploded in the southern Russian city of Rostov-on-Don on March 19, 2016

Sixty-two people were killed

Fire was contained in a record time

Lessons Learnt:

Within 30 minutes of being alerted to the accident, Flydubai’s Crisis Centre in Dubai mobilized its Emergency Response team

Family Assistance Team was established to communicate directly with bereaved families. As part of the long-term Family Assistance, each family has a dedicated Care Team member.

Source: http://gulfnews.com/news/uae/society/flydubai-reflects-on-fz981-tragedy-1.1715784

Hailstorm in UAE, March 2016

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UAE hit by unprecedented hailstorm with heavy rains

Highlights:

Water-logging in low lying areas

Water leaking & flooding

Excessive damage of cars and goods

Traffic jams

Schools Closed

Lessons Learnt:

Back-up servers and generators should not be in the basement

Hot sites and Command Centers should not be on the ground floor

IT DR site should not be in a low-lying area

Flood in Jeddah

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About 122 casualties

Roads were under a metre (three feet) of water; about 3000 cars destroyed

Lessons Learnt:

Always take warning seriously; make advance preparations

Don’t wait…. Invoke BC in advance work from Command centers and Hot sites

Have the most comprehensive Contingency Plan… continuously update PEOPLE

Source: https://en.wikipedia.org/wiki/2009_Jeddah_floods

Cyclone Gonu – Oman, 2007

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The IMD upgraded the storm to Very Severe Cyclonic Storm Gonu

The Muscat International Airport reopened after three days

Oman's desalination plants failed

Lessons Learnt:

Take the ALERT seriously and prepare

STORE WATER

Keep away from wadis as there are FLASH Floods

Stay Indoors….

Source: https://en.wikipedia.org/wiki/Cyclone_Gonu

Take Aways…… BCM Strategies

Expect the Unexpected…..

Top Management involvement utmost necessary

Correct assessment of Risk

Importance to every piece of information in designing recovery strategy

Effective resource allocation

Disasters happen… but respond fast and meet expectations

Cooperate and contribute

Practice, Practice and Practice…..

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Thank you…………

“Everyone has a plan until they get hit in the face”.

Mike Tyson

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