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6-7-I Strategy in Demand & Supply (Year 4 IFM), course outline

________________________________________________________________________ Hanze University of Applied Sciences Groningen, International Facility Management 2014-2015, V: 1.0 Page1 of 16

6-7-I Strategy in Demand & Supply (Year 4 IFM)

(IFM Blocks 6I.SDS1 & 7I.SDS2) Version: 1.0

2014/2015

Cours

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utlin

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Timothy Broesamle [email protected] BRTI Strategy:

General (GEN)

Marketing (MKT)

Developing Concepts (DEV)

Organisation Concepts (ORG) Project coaching (PoA, A&A, CHMA) Saïd El Hami [email protected] HAMS Law (LAW) Pauline Harmsen [email protected] HAPA Research (RES) Strategy:

Safety Management (SAFETY) Mark Kierans [email protected] KIMA International Business Environment (IBE) John Kranendonk [email protected] KRJY Strategy:

Real Estate (REST) Marian Nijlunsing [email protected] NIME Ethics & CSR (ETH-CSR) Ab Reitsma [email protected] REAL Coordinator 6-7-I SDS1+SDS2 Change Management and HRM (CHMA&HRM) Project coaching (PoA, A&A, CHMA) Jan Marko Silvius [email protected] SILJ Financial Management (FINMAN 6i SDS) Irene van der Werff [email protected] WEBE Communication and Management Skills-1 (MS-1) Communication and Management Skills-2 (MS-2) Jan Wiltens [email protected] WJAS International Business Environment (IBE)

2014/2015

(IFM Blocks 6I.SDS1 & 7I.SDS2)

6-7-I Strategy in Demand & Supply (Year 4 IFM)

mailto:[email protected]












Contents Page

1. Introduction 4

1.1 Aim of these blocks 4

1.2 Modules and testing overview 5

1.3 Literature 6 2. Information per module 8 2.1 Module 1 Plan of Approach & Research Project (IFVB14SDS1POA) 8

2.2 Module 2 Strategy (IFVB14SDS2STR) 8

2.3 Module 3 Change Management and HRM (IFVB14SDS3CMH) 9

2.4 Module 4 International Business Environment (IFVB14SDS4IBE) 9

2.5 Module 5 Communication and Management Skills 1 (IFVB14SDS5CMS) 10

2.6 Module 6 Research (IFVB14SDS6OND) 10

2.7 Module 7 Financial Management (IFVB14SDS7FIM) 11 2.8 Module 8 Ethics & CSR (IFVB14SDS8ETH) 11

2.9 Module 9 Communication and Management Skills 2 (IFVB14SDS9CMS) 12

2.10 Module 10 Analysis & Advisory Report (IFVB14SDS10AAR) 12

2.11 Module 11 Change Plan (IFVB14SDS11CHP) 13

2.12 Module 12 Law (IFVB14SDS12LAW) 14

2.13 Module 13 Intercultural Competences (IFVB14SDS13INC) 14

3. Assessment criteria per module 15 4. Behavioural issues 16 4.1 Plagiarism 16 4.2 Dress code and Code of Conduct 16 . Formats for assessing modules will be put on BlackBoard Learn!



1. Introduction

In this course outline we will give a general overview of what these blocks are about. Chapter 1, section 1.1 gives the aim of the two blocks. In section 1.2 an overview is given of the various modules and the way they are going to be tested. The required literature can be found in section 1.3. Chapter 2 and the corresponding sections will give a general description of what will be expected of you in the various modules. More details e.g. deadlines for handing in reports, will be given in the respective course descriptions which can be found on BlackBoard Learn. Chapter 3 gives an overview of the assessment criteria used for the various modules. In chapter 4 behavioural issues e.g. plagiarism, dress code and Code of Conduct will be treated. 1.1 Aim of these blocks The ultimate goal of these two blocks (called: semester) is that students reach level 3 of the professional competences of the International Facility Management programme. These competencies are formulated by the LOOFD *) in 2010 as follows: 1. Creating added value for people and organizations in the areas of property management

and services. 2. Developing a vision of changes and trends in the external environment and creating

relations, networks and chains. 3. Analyzing policy issues, translating them into policy objectives and alternatives and

decision making. 4. Applying human resource management in the organization’s strategy. 5. Setting up, controlling and improving business and organizational processes. 6. Analyzing financial and legal aspects, internal processes and the business or

organizational environment in order to improve coordination and interaction. 7. Developing, implementing and evaluating a change process. 8. Social and communication skills (interpersonal, organizational). 9. Self-managing skills (intrapersonal, professional). The fourth study year deals with policy making: designing, writing and execution, but also making a good change plan in order to implement this policy. All this is offered in this two blocks (semester). Besides the theory we focus on professional skills needed for writing, advising and communicating the developed plans. Due to various developments (at macro and meso level), a new strategy is developed for a supplier or department of a company. On the basis of an external and an internal analysis, a policy plan is developed. Special attention is paid to Real Estate, marketing, financial, legal, and ethical aspects of Demand and Supply management. Students carry out the various educational units as a project in which they will experience how a process of change takes place. A real life assignment will be given.

The learning outcomes of this 1st semester are the same as the learning outcomes of the 2nd semester, the graduation project. The difference is that in the 1st semester students execute the project within a group, in the 2nd semester, the graduation project will be executed and examined individually. The learning outcomes of this semester are, the student:

Independently designs a valid, reliable and adequate method of gathering information within a complex professional situation.

*) LOOFD = Dutch Association of Facility Management Education: National FM Competency Profile 2010, November 2010



For the realisation of documentary evidence (professional products), applies relevant scientific knowledge, viewpoints, theories and concepts in new or unknown circumstances within a wider (or multidisciplinary) context.

Takes advantage of changing circumstances.

Gathers and interprets relevant data.

Based on an integral analysis, reaches a measured conclusion, considering the social, scientific, ethical, financial and legal aspects.

Formulates a final conclusion over and above the analysis, showing the connection between the sub-conclusions.

Develops substantiated solution strategies that lead to sound and workable solutions;

Conveys information, concepts, solutions and conclusions - as well as their underpinning - to professionals.

Makes a reasonable case for added value for the organisation.

Applies an unambiguous and clear structure to complex texts and appropriately uses visual resources.

1.2 Modules and testing overview

Please find below the table regarding the modules and the way they are going to be tested. Table 1.1 Module and testing overview

Module EC OSIRIS code Test forms * Group/indiv.

6I. SDS1

1: Plan of Approach & Research Project

2 IFVB14SDS1POA Professional Performance,

Professional Product * Group/PA **

2: Strategy 3 IFVB14SDS2STR Written Exam Individual

3: Change Management and HRM

3 IFVB14SDS3CMH Written Exam Individual

4: International Business Environment

2 IFVB14SDS4IBE Assignment, Presentations

Portfolio * Individual

5: Communication and Management Skills 1

1 IFVB14SDS5CMS Portfolio * Individual

6: Research 2 IFVB14SDS6OND Portfolio * Individual

7: Financial Management 2 IFVB14SDS7FIM Written Exam Individual

6I.SDS1 (15)

7I. SDS2

8: Ethics & CSR 2 IFVB14SDS8ETH Written Exam Individual

9: Communication and Management Skills 2

2 IFVB14SDS9CMS Professional Product * Portfolio *, Presentation

Individual

10: Analysis & Advisory Report

4 IFVB14SDS10AAR Professional Performance

Professional Product *

Presentation

Group/PA **

11: Change Plan 4 IFVB14SDS11CHP Professional Performance

Professional Product *

Presentation

Group/PA **

12: Law 2 IFVB14SDS12LAW Written Exam Individual

13: Intercultural Competences

1 IFVB14SDS13INC Professional Product * Individual

7I.SDS2 (15)

Total 6-7-I. SDS1 & SDS2 30

* These products need to be handed in also via Safe Assign on Blackboard Learn

** PA = Peer Assessment C 2



1.3 Literature In table 1.2 you can find the literature we will use in these two blocks. There are also books from previous years. Which chapters will be explained at the beginning of the 1st block. Table 1.2 Literature list blocks 6-7-I SDS1 and 7I.SDS2

Strategy Keuning, D. (2007) Management, a European perspective, 3rd edit.,

Groningen/Houten: Wolters-Noordhoff (ISBN: 978-90-01-60093-8); students already have this book from the 1

st year! If not, don’t buy it!

Verhage, B. (2010). Marketing Fundamentals. Groningen/Houten: Noordhoff Uitgevers (ISBN: 9789001707330); students already have this book from the 2nd year!

Digital Reader: Real Estate Strategy (will be only available on BlackBoard Learn)

Additional materials regarding (1) Developing Services Concepts (Hospitality), (2) (Management) Organisation Concepts and (3) Safety & Security can be provided.

Change Management and HRM

Caluwé, L. & Vermaak, H. (2003). Learning To Change: A Guide for Organization Change Agents. Thousand Oaks/London/New Delhi Sage Publications (ISBN: 9780761927020).

Atkin, B. & Brooks, A. (2009) Total Facilities Management, 3rd

edit., Wiley-Blackwell (ISBN: 978-1-4051-8659-9); students already have this book from the 1

st year! If not, don’t buy it!

Barret, P. & Baldry, D. (2004) Facilities Management, Towards Best Practice, 2

nd edit., Blackwell Publishing (ISBN: 978-0-632-06445-8); students already

have this book from the 1st

year! If not, don’t buy it!

Gómez-Mejía, L., Balkin, D. & Cardy,R. (2006) Managing Human Resources (paperback, 5

th ed.) Pearson, Prentice (ISBN-13: 978-0-13-503274-9). The 6

th

Global edition, (ISBN 978-0-13-507301-8) can be used too. Students already have this book from the 2

nd year! If not, don’t buy it!

Digital Reader Change Management & HRM (will be only available on BlackBoard Learn)

Research Not compulsory:

Emans, B. (2004) Interviewing: Theory, techniques and training. Stenfert Kroese. (ISBN 978-9020732801)

Compulsory:

Saunders, M., Lewis, P. & Thornhill, A. (2007) Research Methods for Business Students, 4

th edit. Prentice Hall: Harlow (ISBN 978-0273701484). Students

already have this book from the 1st

year!

Financial Management

Crosson, S & Needles, B.E. (2010) Managerial Accounting, 9th Edition Cengage Learning, Inc (ISBN 9780538742993) students already have this book from the 1

st year!

Communication and Management Skills 1 & 2

Keizer, J. & Kempen, P.M. (2006) Business Research: a Solution-Oriented Approach. Groningen/Houten: Noordhoff Uitgevers (ISBN: 9780750665735)

Vos, M-G, Otte, J & Linders, P. (2003). Setting up a strategic communication plan. Boom/Lemma (ISBN: 9789059312333).

Possibly a reader Management Skills; please ask the lecturer.

International Business Environment

Jethu-Ramsoedh, R. & Hendrickx, M. (2011) International Business. Groningen/Houten: Noordhoff Uitgevers (ISBN: 9789001805036)

http://www.managementboek.nl/auteur/20548/radha-jethu-ramsoedh

http://www.managementboek.nl/auteur/20549/maud-hendrickx



Table 1.2 Literature list blocks 6-7-I SDS1 and 7I.SDS2 (cont’d)

Law G. Siedel, G. & Haapio, H. (2011) Proactive Law for Managers, A hidden

source of competitive advantage, Gower publishing. (ISBN 9781409401001)

Ethics & CSR Jeurissen, R.J.M. (edit.) (2007). Ethics & Business. Van Gorcum (ISBN: 9789023243519).

Project & Graduation

Keizer, J. & Kempen, P.M. (2006) Business Research: a Solution-Oriented Approach. Groningen/Houten: Noordhoff Uitgevers (ISBN: 9780750665735)



2. Information per module In this chapter you will find a general description of what will be expected of you in the various modules. More details can be found in the respective BlackBoard Learn module descriptions of this semester.

2.1 Module 1 Plan of Approach & Research Project (IFVB14SDS1POA) In this semester three products will be delivered: a (1) Plan of Approach & Research Project, see module 1, an (2) Analysis & Advisory Report, see module 10 and a (3) Change Plan, see module 11. The conjunction of these three products is as follows: At the beginning of the semester you make a Plan of Approach for the entire semester. Then you make a Policy Plan/Business Case (Called: Analysis & Advisory Report) based on your external and internal analyses. Finally you make a Change Plan for the created Policy Plan to implement in the organisation. The client for this semester comes from the field and it is a real-life case.

At the end of the semester you present your plans and results to the (delegated) client. In this orienting phase you will write in groups of 3 or 4 students a Plan of Approach (PoA). The PoA will zoom in on relevant backgrounds of the project, including cultural aspects and e.g. change willingness, as a preparation for the second block. The PoA also contains a work breakdown structure, the desired result & objectives and a research plan and planning. For this purpose you will use the so called ‘Ten Steps Plan’ of Keizer & Kempen (2006) and research literature from Saunders, Lewis & Thornhill (2007), see section 1.3 ‘Literature’. The learning outcomes of this module are, the student:

Can describe the organisation (internal orientation) and its environment (external orientation).

Can construct a theoretical framework for the project by using appropriate theories, model, definitions, methods etc.

Can clearly describe a conceptual design for the in-depth research and also give a description of the research technical design.

Can clearly describe how the project will be managed.

Is able to apply models/theories and desk research (literature) information to the given case.

Is able to write a concise report.

Proves individual knowledge about the project during an oral defence. The end result will be an approved professional product (report and presentation; will be determined later more specifically on BlackBoard Learn). 2.2 Module 2 Strategy (IFVB14SDS2STR)

The module ‘Strategy’ gives students a thorough insight in the process of formulating a strategy and policy. The module consists of several subjects:

The general process of formulating a (facility) strategy (1 session).

Real Estate Management regarding (re) formulating the strategy of Housing, including Facility Policy (5 sessions).

Marketing, zooming in on (re) formulating the commercial policy (5 sessions).

Developing Services Concepts (Hospitality) (2 sessions).

(Management) Organisation Concepts (2 sessions).

Safety & Security (3 sessions).



The learning outcomes of this module are, the student:

Analyzes the internal and external environment of an organization.

Develops a strategy at corporate level.

Translates the business strategy into a strategy at Business Unit level with regard to the Real Estate Strategy.

Translates the business strategy into a strategy at Business Unit level with regard to the Marketing Strategy.

Develops appropriate facility organizational concepts.

Develops appropriate (facility/hospitality) service concepts.

Knows what steps need to be taken by an organization with regard to safety/security policy.

Can perform a stepwise (safety/security) risk analysis and come up with appropriate measures.

This module will be assessed by means of an individual written exam. 2.3 Module 3 Change Management and HRM (IFVB14SDS3CMH)

There are weekly lectures/tutorials during the first block. In the lectures/tutorials the supporting theory about Change Management and HRM is treated and the usage of the theory and models in the project. The learning outcomes of this module are: the student:

Defines what triggers and change ideas can be for change in a given case, based on a variety of literature and research).

Analyses a given case organisation by using models and theories on effectiveness of organisations, organisational culture, resistance to change etc.

Aligns HR to strategic goals of a given organisation by recognising, analysing and giving advice on the functioning of e.g. High Performance Work Systems and the HR Value Chain (e.g. HR principles, practices and –outcomes.

Applies (by choosing, describing and explaining why) appropriate change strategies to a given organisation out of a variety of models and theories.

Applies (by choosing, describing and explaining why) appropriate intervention tools on various levels (individual, group and organisation) to a given organisation out of a variety of models and theories.

Applies by translating (steps from) intervention models (eg the 8 phase’s model of Kotter) into a specific approach for a given organisation.

This module will be assessed by a written exam. You’ll have to apply the theory and models to a given case. It is an open book exam. 2.4 Module 4 International Business Environment (IFVB14SDS4IBE)

Various aspects of international entrepreneurship are dealt with, e.g.:

Introduction to International Business

Political and Economic Environment

Culture

Management and Organisation in an International Environment

Market Entry and International Marketing

Intercultural Communication and Management

Logistics and Customs



It will be interactive lectures from the 2nd lecture on organised by students by:

Presenting the given chapter of the book, linked to actual developments

Organising a debate about the topic via statements, questions etc.

Questions & Answers and discussing the minutes of the previous lecture The learning outcomes of this module are, the student:

Gets knowledge of diverse aspects of the international business environment.

Broadens his knowledge framework by doing research in the international business environment and is able to present this in a professional way.

Applies English language skills, on all four language skills.

Learns to defend his viewpoint, and persuade.

Is able to assess each lecture/tutorial and reflect on it. This module will be assessed by given assignments per week, presentations and an individually made portfolio. 2.5 Module 5 Communication and Management Skills 1 (IFVB14SDS5CMS)

This module will mainly focus on Advisory Skills. You will learn how to apply your role as an advisor and which competences might be suitable. You will gain insight into the phases of the advisory process. You will use the first five steps of the ‘Ten Steps Plan’ of Keizer & Kempen (see literature), other theories will be used as well. Finally you will come up with a portfolio for contracting the advice given by you. Note: 2 sessions are combined with research lectures. The learning outcomes of this module are: the student

Determines the roles and competences of an advisor, and applies these to his own situation and to the given case.

Makes a Plan of Approach for a change process of a so-called Problematic Change Situation.

Deals with interventions and planned changes on the level of the change master

Gained knowledge about the diagnosis phase of the Problematic Change Situation, the first five steps of the Ten Steps Plan of Kempen & Keizer and is able to apply these to his own situation and the given case.

Is able to do advisory interviews effectively and in a convincing manner.

Reflects on his own role of change agent and develops these skills to a higher level.

Uses correct grammar, spelling and report structure. 2.6 Module 6 Research (IFVB14SDS6OND)

The module ‘Research’ provides an overview of the tools that you need to do excellent research. The module starts with skills in problem definition, the formulation of main and sub-questions. On the basis of practical examples all stages of research will be treated: research design, collecting data, analyzing results, drawing conclusions and making recommendations. Regarding types of research briefly will be focused on desk research, quantitative and qualitative research. However, the emphasis is on practicing and performing interviews. The ultimate aim of the module is that students are able to create a research project themselves based on a problem situation and they can make right choices with regard to the composition of the research tools. The module is assessed through a written assignment. Note: 2 sessions are combined with Communication and Management Skills 1 sessions.




Understands and provides examples of components of a research plan.

Identifies and assesses conditions in conducting research.

Identifies, evaluates and implements various forms of qualitative research.

Identifies, evaluates and implements various forms of quantitative research. 2.7 Module 7 Financial Management (IFVB14SDS7FIM)

This ‘Financial Management’ module consists of 4 sessions which delves deeper into the financial topics already covered in the first two or three years of the degree course. To attain the module learning outcomes, the student:

Provides a cost/benefit analysis of a facilities problem, assesses its feasibility and formulates the resulting recommendations.

Provides a sound analysis on proposed investments by employing an investment selection method and applying the concept of Time Value of Money. The student formulates an opinion and proposes an investment budget, highlighting the impact on the cash flow or liquidity budget.

Establishes an operating account for Facility products/services and a Facilities department which among other things, includes the use of financial ratios and clarifies the impact on the cash flow or liquidity budget.

This module will be assessed by a written exam. 2.8 Module 8 Ethics & CSR (IFVB14SDS8ETH)

In this educational unit attention is paid to making choices in the area of ethics, norms and values, and CSR. This course is business-oriented and concentrates around the ethical aspects of business management i.e. Facility Management. Within the context of the project it is imperative that you also focus on the ethical considerations which are involved in this change approach. The ethical considerations will be subject of discussion during the classes (more information can be found on BlackBoard).


Can describe the main ethical aspects of human resource management, production management, marketing management, financial management and strategic management.

Understands the use, the function and the objective of ethics to improve corporate strategy and/or introduce changes within the organisation.

Understands the use of ethical awareness and ethical theories as a source of competitive advantage.

Understands how a Plan on Ethics is used to improve business and prevent problems. During 5 weeks there will be a two-hour’s tutorial every week. This course will be tested by means of an individual essay-exam. A mock exam will be published on BB.



2.9 Module 9 Communication and Management Skills 2 (IFVB14SDS9CMS)

Someone once said “You cannot not-communicate” to indicate that communication is more than the words you speak or write. In fact everything you (do not) say, think, dream, hear, see, feel, observe and (do not) do is some form of communication. Also -or especially- not saying or doing something may convey a message (e.g. a strike). If you wish to implement a change programme, you will need permission and support by various – internal as well as external - parties. You will do this and gain support by informing and persuading. You can communicate in different ways, but however you communicate you much be concise and clear. Of course, the means you choose need to be effective as well. At the implementation of the change, you will need to frequently communicate with executives, inspirers and implementers and employees with respect to these changes. Therefore, communication is a major element of a change process. This module will focus on written as well as oral communication. Tutorials will offer assistance with the process of writing a communication plan for the change programme as well as best practices. The theory taught will have to be used in the communication plan which forms a part of the project’s change plan. Learning outcomes of this module are, the student:

Shows that he/she has basic theoretical knowledge in the area of communication (models, strategies, patterns, modes, and the like).

Understands the use, the function and the objective of a communication plan.

Is able to independently draw up a simple communication plan.

Knows when to use which communication strategy.

Is able to draw up a communication matrix.

Shows how to communicate in (organisational) change situations. There will be weekly two-hours training sessions/tutorials. This module will be assessed by multiple forms: making a communication plan, presentation of the communication plan and individual assignments. The final report is the communication plan with three individual assignments (portfolio). Furthermore, the Communication Plan, as part of the Change plan, needs to be sufficiently assessed. 2.10 Module 10 Analysis & Advisory Report (IFVB14SDS10AAR)

This module consists primarily of making an inventory and analysing all kinds of factors within and outside the organisation which (can) influence the change(s) planned. Aspects you will zoom in on are e.g.:

Business description o External analysis (DESTEP, competitors etc.) and Internal analysis o SWOT, mission, vision, current strategy: IST situation

Goal setting/ formulating scenarios: SOLL situation o Confrontation matrix o Scenario analysis (use: CSF’s, KPI’s) o Choose main scenario and describe strategy (internal/external)

Financial forecast/Balance Score Card

Objectives in sales, market share and profits

Overall marketing strategy/approach

Actions plans: by using various Marketing P’s

Budgets/Control/ROI etc.




Draws up a concise Executive Summary.

Writes a concise introduction to the Policy Plan.

Gives a clear overview of the results of the research.

Draws clear and substantiated conclusions with regard to the diagnosis.

Clearly describes strategies and possible solutions.

Gives a Policy Advice, which contains a final choice and substantiation of choice and linkage to the problem and goal.


Proves individual knowledge about the project during an oral defence. You will draw up a concise report and present the results of the Analysis & Advisory Report to the delegated client. The assessment form will be will be determined later more specifically and posted on BlackBoard Learn.

2.11 Module 11 Change Plan (IFVB14SDS11CHP)

With the information gathered in the Analysis & Advisory Report, you draw up a plan how the desired change can be realised successfully. Important is also to zoom in how the communication should go. The Change Plan should include among others the following:

Context of the (change) organisation: o History, characteristics of the branch, environment o Characteristics of the organisation, core competences, what is the trigger and object

of change, how past changes have been arrested (e.g. design versus development approach)

A culture diagnosis (by e.g. using the OCAI model) (IST and SOLL)

Power aspects and (f)actors, potential of change and change readiness

Which colour approach of change (cf. De Caluwé and Vermaak) dominates within the organisation and the in-depth approach of the desired change in the organisation

The legal and ethical considerations which are involved in this change approach (subsequent sections in the report)

The manner in which information is communicated (communication plan in the report)

The manner in which the result of the plan will be anchored and evaluated.

Financial aspects The learning outcomes of this module are, the student:

Draws up a concise Executive Summary.

Writes a concise introduction to the Change Plan.

Gives a clear problem definition.

Gives a concise Diagnosis.

Clearly describes the Change Strategy and Advice.

Draws up a concise Intervention Plan.

Describes the Ethical and Legal impact of the Change Plan.


Proves individual knowledge about the project during an oral defence. You will present the change plan at the end of the semester to the delegated client (the coach and another lecturer). The assessment form will be will be determined later more specifically and posted on BlackBoard Learn.



2.12 Module 12 Law (IFVB14SDS12LAW)

Although this course is of a legal nature, its structure and its context is business-oriented. This means that the course concentrates around the legal aspects of business management i.e. Facility Management. Within the context of the project it is imperative that you also focus on the legal considerations which are involved in this change approach. The legal considerations will be subject of discussion during the tutorials (more information can be found in the Study Guide ‘Legal Risk Management’ on BlackBoard Learn).


Describes the main legal aspects of human resource management, production management, marketing management, financial management and strategic management.

Understands theoretical knowledge of the Manager’s Legal Plan.

Understands the use, the function and the objective of law to improve corporate strategy and/or introduce changes within the organisation.

Understands the use of regulation as a source of competitive advantage.

Understands how contracts and contract management are used to improve business and prevent problems.

Learns how businesses can use tools and legal resources to achieve competitive advantage.

During 5 weeks there will be every week a one-hour lecture and a two-hour tutorial. This course will be tested by means of an individual essay-exam. A mock exam will be published on BB. 2.13 Module 13 Intercultural Competences (IFVB14SDS13INC)

The future facility manager is aware of the role cultural differences play at work and is able to consider possible approaches to manage them in a professional situation. Year 4 continues to elaborate on coping with cultural differences. The content will be related to your experiences in the Year Abroad or your own private network and the graduation semester of year 4. Learning outcomes of this module are, the student:

Applies several theories about defining culture.

Applies several world views.

Shows he/she can analyse an intercultural dilemma or incident.

The student shows he/she can come up with a solution for an intercultural dilemma or incident.

Is able to develop a workshop about their research on an intercultural dilemma or incident.

Shows he/she can reflect on the his/her outcomes of the Thomas-Kilmann instrument ’Dealing with Conflict’.

The module will be tested by drawing up a professional product, a report regarding the intercultural dilemma or incident (including the workshop) and the reflection on the outcomes of the Thomas-Kilmann instrument’ Dealing with Conflict’ (inclusive comparison with block 1 of this semester).



3. Assessment Criteria per module *)

Table 3.1 Assessment criteria per module

Module Assessment Criteria

Plan of Approach & Research Project

The final grade of this Plan of Approach is a result of a weighted average of the grades for: - Professional Performance: via Peer Assessment the group grade will be individualised. - Professional Product (report and presentation): 100% of which the choice and use of research methods are assessed sufficiently!

Strategy Written Exam

Research Portfolio

Change Management & HRM Written Exam

Financial Management Written Exam

Communication and Management Skills 1

Portfolio

International Business Environment

The final grade for International Business Environment 1 is the result of a weighted average of the grades for: - Assignment: 25% - Portfolio assessment: 50% - Presentations: 25%

Analysis & Advisory Report (Policy Plan)

The final grade for Analysis & Advisory Report is the result of a weighted average of the grades for: - Professional Product (report): 70%; of which the execution & justification of research methods are assessed sufficiently!

- Professional Performance: via Peer Assessment the group grade will be individualised. - Presentation: 30%

Change Plan The final grade for the Change Plan is the result of a weighted average of the grades for: - Professional Product (report): 70%; of which: (1) the execution & justification of research methods, (2) Communication Plan and the (3) Legal and Ethical considerations are assessed sufficiently!

- Professional Performance: via Peer Assessment the group grade will be individualised. - Presentation: 30%

Law Written Exam

Ethics & CSR Written Exam

Communication and Management Skills 2

The final grade for Management Skills 2 is the result of a weighted average of the grades for: - Communication plan + presentation: 50% - Portfolio assessment (reporting and individual case): 50%

Intercultural Competences - Professional Product

*) See: BlackBoard Learn for complete and up-to-date information!



4. Behavioural issues 4.1 Plagiarism When quoting sources in the report, the source must be mentioned in the text. This includes a reference to the bibliography, prepared according to the conventions (see APA standard). Not mentioning the source is perceived as plagiarism and seen as an attempt of other people's work deliberately to occur as their own work. Detected plagiarism - in final versions of (parts of) reports- is reported to the Examination Board who then treats plagiarism as fraud. Therefore all written products have to be handed in also via the Safe Assign tool on Blackboard Learn. 4.2 Dress Code and Code of Conduct For example lectures/excursions/presentations, the School of Facility Management will assume that your wear representative clothes and that you stick to the prescribed code of conduct. Students who do not abide the rules, risk of being denied the access of activities. Dress code: A representative appearance means, well maintained and appropriate to the situation. By dressing yourself good, you show your respect for your surroundings as well for yourself.

SUITABLE NOT SUITABLE

Colbert/neat jacket Denim jacket/-trousers/-skirt

Neat trousers/slacks/skirt/dress Sneakers

Shirt for men Mini skirt

Blouse/neat T-shirts for ladies Sexy/provocative clothing

Proper clothing (white) sport socks

Code of Conduct: Within the School of Facility Management we use the following code of conduct for students in case of guest lectures, excursions, presentations and lectures:

Active attitude

Eating an drinking is not acceptable

No cell phone on the table or in the hand: it remains in the bag off or silent mode, unless otherwise stated by the lecturer

Laptop is only for taking notes, unless otherwise stated by the lecturer

No bags on the table

No hats, caps and sunglasses. All information in this course outline is subject to change. No rights can be derived from it. Check: My Hanze, Blackboard Learn and the units/modules in this block for the latest information!

6-7-i strategy in demand & supply (year 4 ifm) - hanze.nl · 6-7-i strategy in demand &...

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