6 FROMINSIGHTS

#HDIconf

Enterprise Service Management is

Insight #1

REAL.

Enterprise Service Management is

REAL.

Everyone’s already doing it, but just

don’t realize it.

Insight #1

Employees are

DISCONNECTEDbusiness.thewith

Insight #2

Employees are

DISCONNECTEDbusiness.thewith

And it is up to IT to fix it.

Insight #2

is in.

GAMIFICATIONInsight #3

is in.

GAMIFICATION

People enjoy gamification.work with

Insight #3

Organizations think SELF SERVICEwrong.And

they doare mostly

Insight #4

Organizations think SELF SERVICEwrong.And

they doare mostly

Most think FAQ much

organizationsdefines self service. more.soisIt

Insight #4

People still struggle with self-service adoption

People still

SELF-SERVICEstruggle with

adoption.

Insight #5

People still struggle with self-service adoption

People still

SELF-SERVICEstruggle with

adoption.

Poor design,requirements.poorly defined

Insight #5

Insight #6

Don't just fix thetechnology.

Insight #6

Help peoplecontinue work.

Don't just fix thetechnology.

Do moreITSM Solution.

with your

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