6 ways to elevate your new hire onboarding

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Frequently Asked Ques0ons

6 Ways to Elevate Your New Hire Onboarding

Tom Maso6o VP & General Manager Virtual Training [email protected]

•  What are your top onboarding objecIves? Please select all that apply. –  Reduce your onboarding costs –  Make your new hire onboarding more engaging

–  Deliver more consistent onboarding globally

–  Improve new hire Ime to proficiency

–  Facilitate new hires’ cultural and social assimilaIon

–  Improve employee retenIon

Poll

5 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.

•  Employees with formal onboarding training are 54% more producIve

•  OrganizaIons with a standard onboarding process experience 50% greater new hire retenIon

•  Manager saIsfacIon increases by 20% when their employees have formal onboarding training

•  AutomaIng onboarding tasks results in 18% greater achievement of employee’s performance goals

The Onboarding Opportunity

* Source: The Onboarding StaIsIcs You Need to Know 6

•  The tradiIonal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials

•  Millennials have grown up using technology, and most are used to more interacIve forms of learning

•  Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' aAenIon

•  Millennials – 34% of the US workforce – are driving many of today’s business technology decisions

Millennials Driving Virtual Onboarding

* Ages 18 to 34 in 2015 7

•  Provides a consistent & engaging onboarding experience for geographically-‐dispersed new hires

•  Lengthens onboarding which accelerates Ime-‐to-‐producIvity and beAer prepares new employees for success

•  Delivers exactly the type of highly interacIve training requested by Millennials

•  Helps new hires’ assimilaIon by more effecIvely integraIng them socially and culturally

•  Reduces the cost of new hire onboarding by up to 90%

Virtual Onboarding Benefits

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1 Leverage pre-‐boarding to build community & excitement

2 Use webcasts for orientaIon engagement and reach

3 Centralize onboarding training with virtual environments

4 Deliver a “consumer-‐like” virtual experience

5 Engage using interacIvity and networking

6 Teach your new hires by playing games

Over 30% of new hires are already searching for a new job in their first weeks, or even worse, not

showing up at the first day at all

Value of Pre-‐Boarding

“How pre-‐boarding of new hires makes everyone’s life easier,” Gerrit Brouwer, Nov 13, 2014.

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Pre-‐boarding is the period from the date new employees sign their offer leAer and the date of their first day – during which you should:

•  Share culture for the right first impressions

•  Build excitement for joining your company

•  Create a sense of community

Pre-‐Boarding: Lay the groundwork for the first day

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Right Impressions: Short-‐form company videos Using short videos are an effecIve way to explain the essenIals of

your company and values

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Right Impressions: Take them on a culture journey Clearly communicaIng your business culture, values and vision

can jump start your new hire integraIon

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Right Impressions: Live Q&A sessions Webcam-‐based discussions allow company representaIves to share

perspecIves and answer quesIons prior to new hires’ first day

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Build Excitement: Be proacIve with self-‐educaIon Providing links to social media, blogs, and announcements will

help them easily find the right places

15

Build Excitement: Fun facts about culture, leadership …

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Sense of Community: Foster company interacIon early Socialize your new hires early by inviIng them to ask quesIons and

parIcipate in discussions

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Sense of Community: Offer virtual buddy system Connect a new hire directly with an experienced colleague as a

buddy to ensure the new hire feels welcome

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Challenge: In-‐person onboarding is expensive Number of New Hires 75Number of Days 5Number of Days (including travel & weekends) 6

Airfare per person $500Total $37,500

Daily Costs / PersonHotel $200Meals $50Transportation $25

Total Daily Costs / Person $275Total Daily Costs $20,625

Hospitality & Per Diem Costs $123,750

Total Cost Savings $161,250

Per Trip Costs

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Deliver live execuIve presentaIons to global new hires. Webinar-‐based orientaIon is more cost-‐effecIve and can more frequent.

Enhance reach with orientaIon webinars


“Simulated live” webinars allow your execuIves to opImize their Ime by pre-‐recording their presentaIons and delivering them as live webinars

Increase producIvity & flexibility with “simu-‐live”


BeAer meet global needs with “simu-‐live” webinars Pre-‐recording webinars and delivering them as live sessions allows

companies to beAer address global Ime zones

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“User control” allows new hires to rearrange the interface to best meet their preferences and learning style.

Engage with personalized user experience


•  Instructor bios •  Q&A •  Resources (course & post work) •  Feedback surveys •  Social networking •  Group chat •  Wikipedia (unfamiliar terms)

•  Tests (automated correcIon)

•  Idea storming

•  Chaptering •  Blogs / RSS feeds •  Breakout sessions

Engage with interacIve features


Capture aAenIon with “entertaining” cerIficates



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Challenge: MulIple Training Repositories

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Corporate LMS

Shared Drives

SharePoint & Intranet 3rd Party Databases

CMS Plasorms

KM Systems

©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.

Centralize for more accessible and intuiIve process


Corporate LMS

Websites & Blogs

SharePoint

3rd Party Databases

Social Media

CMS Plasorms

Content Sources

Virtual Onboarding Environment

Engaging “single point of access” to orientaIon webinars, self-‐paced training, peer collaboraIon, networking, job aids, and other new hire-‐related materials.

What is a Virtual Onboarding Environment?

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Virtual Environments Complement LMS Plasorms

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Administra0on & Repor0ng

Corporate Learning Management System

Training Content LMS-‐Based Courses & Assessments

…

User Authen0ca0on (SAML / SSO)

User Experience

Virtual Onboarding Environment

LMS deep links

Engaging & InteracIve User Experiences


•  Engaging virtual locaIons

•  Live & self-‐paced training

•  Networking & interacIvity

•  GamificaIon

•  MulIlingual support

•  ReporIng & analyIcs


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•  Consumer technology has spoiled business users

•  Business learners now expect the same kind of experiences at work that they enjoy at home

•  Consumer-‐style expectaIons include: –  Sleek design –  Self-‐service delivery –  Social opIons

Challenge: Consumer ExpectaIons

LMS interfaces are not designed for consumers

* Source: Waters Case Study

Four of the Top 12 LMS complaints relate to “Usability”

“The linear nature of the LMS pla9orm was not engaging enough, and even if a salesperson knew the course he/she wanted to take, it

took several clicks to connect to the specific learning modules”*

Sleek Design: IntuiIve / Familiar Experiences

Self Service: No InstrucIons Required

Self Service: AnyIme, Anywhere, Any Device

Social Media: Embed in Training Programs


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Engagement = InteracIvity + Networking

User engagement is directly correlated to the level of

networking and how interacIve learners are within the learning

experience

InteracIvity: Webinar-‐based virtual classrooms

InteracIvity: Forums & Brainstorming

InteracIvity: Video Carousels

InteracIvity: Blogs & 3rd party apps

Networking: Webcam chats with leadership & experts

Networking: Social media & 1:1 chats

Networking: People search & business card exchange



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* Source: Talent LMS – GamificaIon Survey Results

•  Training programs using gamificaIon improves user engagement by 60%*

•  GamificaIon enhances employee producIvity by 43%*

•  GamificaIon provides clear training objecIves and recognizes learners’ achievements

•  By making learning seem more like fun, the level of knowledge retenIon is increased

The Value of GamificaIon

Associate points with learning acIviIes Contests can be used to bring channel partners into virtual environments,

drive specific acIviIes, and encourage networking.

MoIvate using giveaways or compeIIons

Foster peer moIvaIon with team-‐based compeIIons

Reward users with badges and cerIficaIon levels


Engage learners with game boards

Use scavenger hunts to deliver guided training


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“We hire 32 new employees each week. Our onboarding process is informal,

impersonal, and inconsistent. It is also heavily reliant on the hiring manager. The lack of an onboarding program is affecIng

Ime-‐to-‐producIvity and retenIon.”

HR Training & Development Director

“Lack of onboarding is affecIng our producIvity”

KEY CHALLENGES

+ Onboarding over 1,650 new employees each year

+ Provide an interacIve, engaging experience designed for millennials

+ Significantly improve retenIon and producIvity longer term

$5B Financial Services

59 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. ConfidenIal.

SOLUTION COMPONENTS

+ ON24 Virtual Onboarding Environment

+ Pre-‐boarding, orientaIon and onboarding modules

+ SAML integraIon for secure user authenIcaIon

“With ON24, we can provide a consistent and engaging onboarding experience for

global new hires, which will accelerate new hires’ Ime-‐to-‐producIvity and social/

cultural assimilaIon. Without ON24, our new hire onboarding would cost us over $4

million per year.”

Improves job excitement & producIvity / saves $4M

$5B Financial Services

Would you like to learn more about how leading organizaIons are using virtual onboarding environments and their ROI?

A.  Yes B.  No

Poll (select one)

QuesIon & Answer

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Tom Maso6o VP & General Manager Virtual Training [email protected]

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6 ways to elevate your new hire onboarding

Recruiting & HR