607 how bnsf railway was able to implement an alm strategy
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]Orange County Convention CenterOrlando, Florida | May 15-18, 2011
How BNSF Railway implemented an ALMStrategy with Solution Manager
Tim Hodge Jorge Cambero
Governance Team- BNSF Railway
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BNSF Railway at a Glance
A subsidiary of Berkshire Hathaway Inc. (NYSE:BRK), BNSFRailway operates one of the largest railroad networks in North
America, with over 32,000 route miles in 28 states and twoCanadian provinces.BNSF is one of the top transporters of consumer goods, grain,industrial goods, and low-sulfur coal that help feed, clothe,supply, and power America.BNSF has developed one of the most technologically advancedand efficient railroads in the industry.
We are working continuously to improve the value of thesafety, service, energy, and environmental benefits we provideto our customers and the communities we serve.
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BNSF Railway SAP Landscape
Live on SAP since July, 2009Our SAP functionality includes
FinancialsFI, CO
Supply ChainBiller DirectSupplier PortalE-Sourcing (CLM 7.0)
Human Capital Management
HR (PA, OM, Benefits)PayrollE-Recruiting (ERC 7.0)E-Learning
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BNSF Railway SAP Landscape
Dashboards, Reporting and AnalyticsBI, BOBJ
Data Management and IntegrationPI, Informatica
System Management ToolsGRC Access and Process ControlsSAP Solution Manager 7.0SAP Test Accelerator & Optimization (TAO)SAP Test Data Migration Service (TDMS)Redwood Central Process SchedulingHP Quality Center and Load Runner
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Technical and Functional Stats
BNSF runs a single production instance for all systems4-tier system for every landscape (SBX, Dev, QA, PROD)
Dual Development landscapes for all environmentsN-1 Version Strategy4 Netweaver Portal instances with TREX and single sign-on
Run on MS Windows 2003 OSSQL Server 2003 DBMS287 Servers70 Database instances
84 Clients
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Managing Change
BNSF utilizes a Release Strategy to Run SAPDaily Changes Emergencies and Unplanned
Weekly Changes Master Data, Security, Reports and Low Risk Maintenance Support (5 per year) Break Fix, MS and SAPsecurity patchesQuarterly Small Enhancements, HR SPs, Kernel, OS/DBUpgrades, Technical and functional upgrades, New capabilitiesYear-End Support Packs, Year-End processing
In 2010 ...
Over 25,000 support tickets closed292 OSS Notes applied5,000+ Tests executed4,000+ Transports to Production
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Why an ALM Strategy?
Application Lifecycle Management (ALM) provides processes,tools, services, and an organizational model to manage SAP and
non-SAP solutions throughout the complete applicationlifecycleThe number of tools and changes going through our SAPlandscape is not only overwhelming but complexProvides the structure to support BNSF processes forproduction maintenance and release of new functionalityA must when complex integration exists with other IT tools
that may not be supported by SAP or the SAP team
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BNSF Tools Overview
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BNSF Application Lifecycle Management
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Leveraging Solution Manager in our ALM Strategy
Solution DocumentationCentral documentation repository withcheck-in/check-out for productive assets
SOLDOCA to periodically validate theaccuracy of the solutionProject documentation moves to solutionafter implementationSingle source of truth
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Leveraging Solution Manager in our ALM Strategy
Solution ImplementationImplementation Projects Blueprint andDevelopment
Project documentation, transactions andconfigurationMS Project for Project ManagementSharepoint for Governance and project-related documentation
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Leveraging Solution Manager in our ALM Strategy
Test ManagementUse of HP Quality Center
Testing Defects
Integrate to SolMan to build test casesIntegrate to TAO to aid in automation
SAP Test Data Migration Server for datareplicationLoad Runner for volume scripting
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Leveraging Solution Manager in our ALM Strategy
Change Control ManagementBNSF currently uses HP QC to managechange
Will go to Charm 7.1 after ramp-upcompletesGoal is to reduce effort and risk aroundchange control processes and fasterdeployment
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Leveraging Solution Manager in our ALM Strategy
Change Control ManagementFaster, safer deployment of release changesto production
Traceability of changesEliminates risk of human error
Application Incident Management
Integration of SAP Service Desk withRemedy for incident management
TrainingRWD Uperform for training
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Leveraging Solution Manager in our ALM Strategy
Technical OperationsSAP Support (Max Attention Customer)
SAP Router Configuration
SAP Remote Logon / Service connectivityTQM: OSS message supportSAP Service Delivery (IFM, BPPO, RPO,VTO, TIC, BDO)
Recommendations logged & tracked inSolMan
Monitoring and AlertsEarly Watch Alerts
CCMS AlertsCA Wily Intrascope / SolmanDiagnostics
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Leveraging Solution Manager in our ALM Strategy
Business Process OperationsBusiness Process Monitoring
eRC pilot, others in the future
Production Job MonitoringFinancial Period End CloseAssetsC2C
Business Process Analytics
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Leveraging Solution Manager in our ALM Strategy
Maintenance ManagementFortify for source code complianceService Level Reporting
IT Performance ReportingCentral Performance HistoryPerformance Metrics
Usage MetricseRC - How many applicants? Job postings?
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Leveraging Solution Manager in our ALM Strategy
Upgrade ManagementDowntime manager (future)Through BDO service, attained
optimizations for:TransportsApplication of support packsUpgrades
SAP recommendations stored in Solmanfor future use
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BNSF Application Lifecycle Management
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What lies ahead
Future expansion of the use of Solution Manager at BNSFincludes:
7.1 Ramp-upChaRM 7.x implementationBusiness Process Change AnalyzerCTS+, CCTS implementation
Central IMG ConfigurationDowntime ManagerData Volume ManagerData Consistency Manager
KNOARoot Cause AnalysisHot News
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Return on Investment
Benefits in the following areasReduced application maintenance cycle due to Solution
documentationEnhanced efficiency of support by having single source of truthLeverage business process structure to generate testingrequirements in QCIncreased system reliability by proactively acting on systemreportsBasis for business process optimization as a result of using BPMProtection of investment by better predicting changes going toproduction
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Lessons Learned
After the initial implementation, Solution Directory was notimplemented and this perpetuated the use of implementation
projects to support production not a good practiceLack of process enforcement resulted in out-of-datedocumentation in Solman. This resulted in thousand of hoursworth of clean-up
Consulting expertise is hard to come by.Whitepaper benefits of Solman are easy to understand, muchmore difficult to implement
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Lessons Learned (contd)
ALM Strategy becomes a must when managing multiple toolsand integration of SAP to other IT applications
Solution Manager at the center of SAP operations provides thestructure to document and manage functional changes andtechnical performanceLike many SAP applications before it, Solution Manager is nowmaturing in robustness and broadening in usefulnessSimilar to an ERP implementation, the holistic use of SolutionManager outweighs best of breed in specific areas (eg. CHaRM
vs. other Change control software).
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