6073568 discuss different skills that manager must have and the roles they can fill
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GROUP MEMBERS :Sharmila devi ramasame
meb040044Shukri jaffar meb040045
Ira azzura zainal abidinmeb0500!
"bdul hakim b# $he %us&ff shaukimeb050050
'&r farah(i$a b(# faizalmeb0!005!
)I)*E :
+IS,USS +I--ERE') S.I**S)/") M"'"GER MUS) /"E
"'+)/E RO*ES)/E1 ,"'-I**
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I')RO+U,)IO'
What is manager ?
A manager is a personwho plans, organizes,leads and controls the
allocation of human,material, financial, andinformation resources inursuit of the
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)1PES O- S.I**S )/")M"'"GER MUS) /"E
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*E"+ERS/IP "'+M"'"GEME')
Ability to influence topleadership
Diplomacy in advocatingchange
nergy and persistence in heface of organizational resistance
Abillity to effect result withourbeing a primary line manager
!ecognized and respected in
the organization " engendertrust Ability to motivate large
numbers of employees tochange sharing behaviour
#ranslate $ualitative to$uantitative
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)OO*S "'+)E,/'O*OGIES
(nowledge of
technology toolsAbility to accessand assess
information
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PERSO'"* BE/"IORS
*oster trust
+nnovator and ris'
ta'er#eam player
)nwaveringcommitment andenthusiasm for'nowledgeac$uisition and
sharing
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Ability to persuade Ability to form
organization Ability to present new
ideas and gathersupport
Ability tocommunicate ideasand ma'e them realand meaningful to
people
,OMMU'I,")IO'S
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PERSO'"* .'O2*E+GE "'+,OG'I)IE ,"P"BI*I)1
)nderstanding of theorganizational cultureand what transforms it
(nowledge of andalignment with theorganizational mission
)nderstanding ofbusiness process
(nowledge of conceptsand strategies
(nowledge of neworganizationalstructures and ways of
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-#&! (+//
*ostering 0reativity#o foster creativity : remove barrier and set
up a culture that stimulates creativity.
#he creative person generates new ideasand the manager can turns them intoprofits.
0reativity depends on creativite $ualities, a
supportive environment and opportunity.
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-#&! (+//
1otivating 'ill#he strongest employee motivator are Achieving results
2eing valued1ade to feel important
2eing accepted by an admired group
"ndetc..
#he 'ey is to find out what motivatespeople that you want to motivate.
omething can motivate behavior only ifbehavior leads it to.
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)1PES O- RO*ES
1anagers are role models, theyshould be good at understanding
the difference in their employeestemperaments, etc.And try to bring out the best in
each.#hey should 'now the wor' they
as' the employees to underta'e
so, if need be, they can pitch in
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)1PES O- RO*ES
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in(e
r3er
s&n
al
I')ERPERSO'"*RO*ES
)nder this role, the1anager is ta'ing ama%or portion of
responsibility to managedifferent things under1anagement.
#he following are the
most important rolesunder this i.e.,#he figure head role#he /eader3s !ole
#he /iaison !ole
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Inf&
rma(i&
n
al
I'-ORM")IO'"*RO*ES
#his is the role thatthe manager plays acoordination with all
the superiors andsubordinates tomanage the thingssophisticatedly.
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Inf&
rma(i&
n
al
I'-ORM")IO'"* RO*ES )nder this the following
are the informationalroles#he recipient role: Which
relates to receiving theinformation from theirsuperiors
#he Disseminator !ole:Which relates to passingthe information to thesubordinates
#he spo'es person role:#his relates totransmitting theinformation to those
outside of the
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+e$isi&
n
+E,ISIO' RO*E
)nder this role, the1anager plays a veryimportant and active
part and here the1anager is ta'ing fullresponsibility tomanage and decide the
things even theadministrative point ofview also.
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+e$isi&
n
+E,ISIO' RO*E
)nder this the followingare the importantdecision:
#he ntrepreneurial roleA disturbance handler
role
#he resource allocatorrole
#he negotiator role,which relates to dealingwith trade unions, insideparties and outside
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