1. 1. Continuous Performance Improvement Celina Miller
2. 2. Continuous Performance Improvement 1. Performance measurements that are used to establish performance targets and measurements. 2. Employee improvement teams seek and search out opportunities to make improvements in the company. 3. Achievement of recognizable improvements that make a difference and provide economic improvements to the company.
3. 3. How to use the 5 Whys 1. Write down the specific problem. 2. Ask Why the problem happens and write the answer down below the problem. 3. If the answer you just provided doesnt identify the root cause of the problem that you wrote down in Step 1, ask Why again and write that answer down. 4. Loop back to step 3 until the team is in agreement that the problems root cause is identified.
4. 4. PDCA Model The PDCA is a four-step model, which is to be used as a tool for continuous improvement. The PDCA is should be used when doing the following: When starting a new improvement project. When developing a new or improved designed of a process, product or service. When defining a repetitive work process. When planning data collection and analysis in order to verify and prioritize problems or causes. When implementing any change.
5. 5. PDCA Model Plan: When you use plan, you are actually analyzing your company, organization, and work centers current process. Do: We need to generate possible solutions and implement the solution to a small group of personnel. Check: The check is used to measure success of the implemented improvement plan. The check is done more than once. Act: The act will be completed when the improvement has become the standard.
6. 6. 7 Quality Tools Relations Diagram Tree Diagram Process decision program chart (PDPC) Arrow diagram Matrix Diagram Matrix Data Analysis Affinity Diagram
7. 7. References Industry Insight. Making a Continuous Performance Improvement Culture. Retrieved by http://www.bkd.com/articles/2009/making-a-continuous- performance-improvement-culture.htm 5 Whys. Getting to the root of the problem quickly. Retrieved by http://www.mindtools.com/pages/article/newTMC_5W.htm Determine the root causes: 5 Whys. Retrieved by http://www.isixsigma.com/tools-templates/cause- effect/determine-root-cause-5-whys/ ASQ. Plan-Do-Check-Act Cycle. Retrieved by http://asq.org/learn-about-quality/project-planning- tools/overview/pdca-cycle.html