6sttravel: anticipating connections in a reciprocal travel community
TRANSCRIPT
6stTravel: anticipating connections in a reciprocal travel community
Professor Janet Dickinson, Bournemouth [email protected]
How routine is our travel?
• Temporal rhythms and peak demand– Various control points in time
• Work starts at …• Shops close at …• Son must be at rugby at …
– Also daily routines• Daylight hours• Meal times• Bodily needs
But… there are other temporal issues
• Incidents in time – weather changes, a sick child, urgent work
• Blurring of work/social‐life time
Multiple competing forms of time
My time
My son’s time
The bus time
The food’s time
The weather’s time
Anticipating Connections
• Habitual individuals• Place related flows• Weather related flows• Group related activities• etc
WHO, WHEN, WHERE, MODE, SPARE CAPACITY?
Collaborative Travel Apps
Tracking applications• Automatic distribution of a
person’s location gives opportunities to connect
• Mining of location feeds enable understanding of past and potential future travel patterns
• This can be revealed to users
Collaborative Travel Apps
Messaging tools• General messages• Place specific messages• Time limited• One‐to‐one messages
App TrialsTrial app Dates Context Users (n)6STTravel June 2013 Maiden Newton village
community, Dorset10
6STCampsite July/August 2013
Tourism – Tom’s Field Campsite, Dorset
37 over a rolling 5 week period
6STTravel Dec 2013/Jan 2014
Martock village community, Somerset
8
LinkLocal April/May 2014
Wester Hailes urban fringe community, Edinburgh
11
Reciprocal travel communities
• Negotiated exchange – economic (eg AvegoDriver or Bringbee)
• Reciprocal exchange – dyads in your social network (eg take turns with Kate to get boys to rugby)
• Generalised exchange – 6th Sense Travel Apps
NEED HELPERS AND USERS WHO NEED HELP
Norms of reciprocity
• We seek a balance of giving and receiving help• We avoid feelings of indebtedness
• One of several fundamental barriers to app enabled collaborative travel. Others include:– Critical mass, establishing user need, trust, freeloading, control and independence, subjective time pressure, appropriate community context
I’m not very good at accepting help… you see that as a sign of
weaknessJulie, Campsite trial
How can we make it easy to ask for travel help via an app?
1. User protocol to establish norms for reciprocal exchange
2. Embedding virtual credit in the app for first time users
3. User champions providing opportunities for new users to respond to help requests
4. Visualising successful exchanges to the user group5. Information sharing as a means to build credit6. Demonstrating how users who give help may also
benefit
Future Internet of Things
• Prompts a reappraisal of the people‐to‐people Internet
• Growing capability to anticipate people’s need– This may reduce the need to ask for help– Opportunities for those less able to reciprocate– New forms of community support– New economic models and new forms of civic participation
6stTravel: anticipating connections in a reciprocal travel community
Professor Janet Dickinson, Bournemouth [email protected]