7 practical tips for building the skills of your l&d team
TRANSCRIPT
7 PRACTICAL TIPS FOR BUILDING
THE SKILLS OF YOUR L&D TEAMJune 26th 2015
Laura OvertonTowards Maturity
What has changed for L&D
in the last 2 years?
BUSINESS HAS CHANGEDCUSTOMERS, TECHNOLOGY, SPEED, REGULATIONS
LEARNERS HAVE CHANGEDCONSUMERS, COLLABORATORS, CONNECTED
WORK ENVIRONMENT HAS CHANGEDBORDERLESS, MOBILE, FREELANCE
L&D ASPIRATIONS INCREASED
TOOLS AND APPROACHES HAVE CHANGED
Business alignment
Using metrics effectively
Learning at the point of need
Social learning Content curationBehavioural
science
@RStuartCIPD
L&D FOCUS IS SHIFTING
NEW MODELS OF LEARNING
IntegrateLearning& Talent
DevelopLearningCulture
TransformTraining
ALIGNING TO NEED
CustomerActivatedLearning
2 Way BusinessAlignment
EQ U I P L & D A S AG E N T S O F C H A N G E
THE TOWARDS MATURITY NEW LEARNING AGENDA – A ROADMAP FOR CHANGE
BUT ARE WE EQUIPPED TO DELIVER?
TM IndexTHE TOP 10%
New for 2014/15
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
EnsuringEngagement
DemonstratingValue
Where to start?
Who is reporting the best L&D
outcomes?
What are they doing differently?
The
Tow
ards
Mat
urity
Mod
el
BENCHMARKING IS ALL ABOUT PERFORMANCE
Improved application of learning in the
workplace
Faster response to changing
business conditions
Increased productivity
on the job
TOP DECK Average
2x revenue
improvements
50%improvement on
attrition
25% increase in staff
engagement
WHAT L&D SKILLS ARE NEEDED?
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
EnsuringEngagement
DemonstratingValueAnalysis
Influencing
Consulting
Business acumen
Marketing
Evaluation
Communication
Managing change
DesignLearning transfer
Supporting Performance
Facilitating community
‘L&D essentials’
Business planning
Delivery via virtual classroom
Instructional design
Marketing and stakeholder engagement
Digital content development
Using social media effectively
Online or blended learning delivery
Supporting learners online
Programme evaluation
87%
89%
89%
91%
91%
93%
96%
96%
96%
Considered a prior-ity
PRIORITY SKILLS FOR 2015
Business planning
Delivery via virtual classroom
Instructional design
Marketing and stakeholder engagement
Digital content development
Using social media effectively
Online or blended learning delivery
Supporting learners online
Programme evaluation
87%
89%
89%
91%
91%
93%
96%
96%
96%
47%
34%
49%
42%
31%
15%
47%
36%
41%
Current skills in house (avg)
Considered a priority
WHAT DO WE CURRENTLY HAVE IN HOUSE TODAY?
We are learning
professionals – why is the
big gap?
Business planning
Delivery via virtual classroom
Instructional design
Marketing and stakeholder engagement
Digital content development
Using social media effectively
Online or blended learning delivery
Supporting learners online
Programme evaluation
87%
89%
89%
91%
91%
93%
96%
96%
96%
47%
34%
49%
42%
31%
15%
47%
36%
41%
79%
56%
68%
70%
44%
50%
81%
71%
70%
Current skills in house (top Deck)
Current skills in house (avg)
Considered a priority
TOP DECK ARE ACTIVE IN BUILDING PRIORITY L&D CAPABILITIES TODAY
50% more likely to provide CPD opportunities for L&D staff
7 TIPS FOR BUILDING THE SKILLS OF YOUR L&D TEAM
1. CHALLENGE YOUR THINKINGDON’T DIVE STRAIGHT IN
59% travelling to/from work
41% at point of need
37% evenings and weekends
In-house network
Google+
You Tube
0%
2%
6%
8%
11%
17%
Which social networks do new starters use for learning?
THE NEW STARTER’S VOICE
Top 3 factors that contribute to great online learning
57%
Relevant& Timely
49%
Tutor support
30%
Certification/Collaboration/Quality design
→ 91% are willing to share what they know
→ 26% need help starting→ 67% are motivated by
technology for sharing
How do new starters learn what they need to do their job?
→ 96% team collaboration→ 92% manager→ 88% general conversations→ 81% web searches→ 72% formal education→ 66% mentoring/coaching → 58% internal documents
→ 50% use a work mobile → 44% use their own mobile→ 51% use home computer→ 83% like to learn at their own pace→ 68% know what learning they need
(53% know where to get it)
(48% find online performance support 42% MOOCs, 41% e-learning and 53% live online learning essential or very useful)
300+ learners who have been in role less than 6 months © Towards Maturity 2015, Learner Voice Part 2: www.towardsmaturity.org/learnervoice2
96%OF NEW STARTERS
FIND TEAM COLLABORATION
ESSENTIAL OR VERY USEFUL
“I know what qualifications I want and need to progress in my chosen area of interest, though some visibility of jobs other than on-job news would be nice. I lack a support community to help me
through awkward exams.”
2. BE SYSTEMATIC
SERIOUS ABOUT PERFORMANCE?
BENCHMARK AGAINST THE BEST BEFORE YOU START!
Review Compare
Act
3. BUILD YOUR NETWORKS
YOUR PERSONALLEARNING NETWORK
www.towardsmaturity.org/supporters
4. INVEST
• CIPD• LPI• MOOCs• Workshops• Benchmark groups
5. BUILD YOUR CONFIDENCEFEEL THE FEAR BUT DO IT ANYWAY!
55% Increased productivity40% Greater responsiveness to new39% +ve employee engagement37% Increased profitability 36% Lower employee turnover
22% Positive ROI18% Reduced cost14% Change in business direction11% Stronger Employee brand
USE THE EVIDENCE TO BUILD YOUR CONFIDENCE:
What are business leadersLooking for to justify a major investment?The C suite Imperative 2014
Gaining Market Share17% rise in customer satisfaction
10% improvement in revenue Talent9% reduction in attrition
17% improvement in engagement
14% improvement in productivity
12% reduction in time to competency
Deliver New Products & ServicesChange new products & services 23% faster
Roll out new IT applications 26% faster
WHAT CAN LEARNING INNOVATION BRING TO THE TABLE?
AND Deliver Efficiency - 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time
6. LEVERAGE RESOURCES AROUND YOU
Exte
rnal
Inte
rnal Marketing
FinanceSalesInternal comms
7. DO SOMETHING TODAY
‘more of the same won’t help you achieve better results' James Caan June 2015
7 TIPS:CHALLENGE YOUR THINKING
BE SYSTEMATICBUILD YOUR NETWORKS
INVESTBUILD YOUR CONFIDENCE
LEVERAGE THE RESOURCES AROUND YOUDO SOMETHING NOW
What will you do differently as a result of today?
BASED STRATEGY FOR L&D SKILLS
DEVELOP AN
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consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe.
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