7. The support and development approach to outcomes

measurement

Centrepoint and its support and development approach

Clare Norton, Sharon Lewis, Jean Byrne

1553 young people worked with Centrepoint, 2005-06

• 397 refugees • 318 runaways• 824 rough sleepers• 261 care leavers• 417 without qualifications • 304 who had difficulty writing English• 519 who had English as their second language• 194 who had mental health support needs • 95 who had drug support needs • 79 who had alcohol support needs

Young homeless people

• Diverse and complex needs require a sophisticated response

• Holistic service - practical, personal, social, learning and work needs

• Work with the young person: start “where they are at”

• Work in partnership - broker access to widest possible range of services

Young homeless people

• Not just about accommodation and housing• Assessment of presenting needs and underlying

causes through...– A “curriculum”– Support and development approach– Quality relationships with significant

others/role models central to long term development

Meeting individual needs

What is Centrepoint Support and Development On-Line and

why did Centrepoint develop an IT outcome tool?

• Interactive, ‘web based’, assessment tool for young people

• Enables young people to record their self-assessment

• Useful tool to engage young people • Enhances Centrepoint’s Support & Development

Approach

Centrepoint Support and Development On-Line – Design and implementation

What is Centrepoint Support and Development On-Line and

why did Centrepoint develop an IT outcome tool?

• Wanted to move away from paper based records • Will monitor ‘positive development’ outcomes

and the difference Centrepoint is making to individuals

• Commissioned a consultant to work on assessment areas

• Commissioned an IT technology solutions company ‘BISWEB’

Centrepoint Support and Development On-Line – Design and implementation

What is next for Centrepoint Support and Development On-Line?

• A user satisfaction module • Develop reporting function for performance information • Tool to support CP partnering by adding another module for client details • Develop links with other CP monitoring systems in order to meaningfully measure impact and outcomes • Link in with Supporting People strategy and tools

Phase 2 – Development of Centrepoint Support and Development On-Line

• Further sophisticating our approach to work with young people

• Developing staff capacity through risk assessment, drugs training and development, and good practice groups

• Working to limit non engagement through learning assessment

• Refining and streamlining the support and development tools with young people and staff input

Phase 3 – Support and development