7 ti 1, cliff schertz
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7/29/2019 7 TI 1, Cliff Schertz
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Confidential
Arizona/Sonora Regional
Business Software Development
Camisa Technologies, Inc. – Tempe, Arizona
Tiempo Development, LLC.Tempe, Arizona
Camisa Development Group, S. de R.L. de C.V. – Hermosillo, Sonora
Cliff Schertz, President & CEO
7/29/2019 7 TI 1, Cliff Schertz
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Confidential
Camisa Technologies
● Founded in 1998
● Value-Added Reseller (VAR) in Rocky MountainRegion.
●
Focus on ERP/CRM solutions for growing andmid-market companies.
● Expertise in…● Sales, consulting, training & support
● ERP and CRM system implementations
● ERP-CRM system integrations
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Confidential
Business Situation
● Customers asking for custom solutions to support
their business strategies
● Clients requesting further CRM and ERP
customizations.
● Camisa’s core strengths were in consulting,
training and support – not in custom development.
●
Needed to provide cost-effective, high qualitydevelopment & customizations.
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Initial Actions● Tried off-shoring in India
● Time zone differences were very challenging● Communication with understanding was difficult
● Through Arizona Tech Council Learned of Mexico Software Development Initiatives● Universities
●
One of three business initiatives for Sonora
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Confidential
Getting Started
● Identified a software company that already set up inHermosillo● Quepasa.com – Jeff Peterson
● Worked with Sonora Economic Development● Ricardo Platt & Juan Cordero
● Soft Landing
● Universities● Business Establishment
● Location
● Employees
● Impulsar/Prosoft● Funding for equipment and training
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Confidential
Additional Organizations● Arizona/Mexico Commission
● TiSonora
● Arizona Department of Commerce
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Structure● Camisa Technologies, Inc.
● Business Applications● Tempe, Arizona
● Tiempo Development, LLC.
● Custom Software Applications
● Direct Customer Interactions
● Tempe, Arizona
● Camisa Development Group, S. de R.L. de C.V.
● Custom Software Development
● Hermosillo, Sonora
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Confidential
Offerings● .NET, ASP.NET, C++, C# programming
● SharePoint Development
● Custom Application Development
● CRM Development● ERP/CRM Integrations
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Confidential
Challenges● Implementing Quality in a new organization
● Beginning CMMI certification process
● Cultural definitions of time and delivery
●
Focus on processes and training● Changing job roles in the USA
● Convincing customers that Mexico has world
class software developers
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Lessons Learned● Due Diligence Required
● Know the network● Understand/respect the customs and laws
● Ask the right questions
● Get expert help (lawyers, accountants)
● Hire wisely – “Employer beware”
●
Small Cultural Differences can have a bigimpact● Meaning of words
● Task vs Creativity
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Confidential
Q&A