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Mangerial

CommunicationChapter - 2

Presented By:

Dhairya Trivedi

Kush Shah

Bilal Ranginwala

Sahil Shah


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Barr iers to

Communication


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Linguistic Barriers

Lack of Common Language

It is a set of symbols having some meaning

Grammatical Errors

It is set of rules of language

Colloquialism

Informal words or phrases

Used by young generation


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Contd

Euphemism

Using more polite words over harsh

Double MeaningMore than one meaning

Jargons

Example : Newspaper states The SC has ordered tomaintain status-quo at the disputed site

Regional Accent


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Physical Barriers

External Noise

Distance

Technical Problem


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Other Barriers

Difference in Exposure

Use of wrong channel

Frequent Interruptions

Lack of Feedback

Lack of involvement


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OvercomingBarr iers to

Effective

Communication


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2. Think Clearly

Clarity of mind gives clarity to ideas nd inturn clarity to communication

A communicator cannot expect the audienceto grasp the meaning of what he/she wantsto communicate if he is not clear what he istrying to convey


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3. Prefer Simple Words

It is very simple to make communication morecomplicated

For Eg, We express the hope that you will dealwith the matter expeditiously

We hope you will deal with the matter promptly


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4. Consider the Audience

Always analyze the audience beforepreparing to address it. Will they Understand technical terms

What is their education level

Use jargons with caution. Select words thatthe audience can understand.


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5. Use Familiar Words

Its advisable to use familiar words ratherthan unfamiliar foreign words

Eg. Antiquated Machines


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7 Cs of

EffectiveCommunication


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Seven Cs of Effective

Communication1. Completeness

2. Conciseness

3. Consideration

4. Concreteness

5. Clarity6. Courtesy

7. Correctness


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Five Ws

One way to make your message complete is to answer thefiveWs.

WHO?

WHAT? WHEN?

WHERE?

WHY?

The five question method is useful when you writerequests, announcements, or other informative messages.

For instance, to order (request) merchandise, make clearWHAT you want, WHEN u need it, WHERE it is to be sent.


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2) Conciseness Conciseness means conveythe message

by using fewest words.

Conciseness is the prerequisite toeffective communication. As you knowthat all of us are short of time .

Hence a concise message save the timefor both, the receiver and the giver.


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How To achieve Conciseness ?

For achieving the conciseness you have

to consider the following.

1.Avoid wordy expression For eg.use Nowinstead of Atthis time

2.Include only relevant material

Stick to the Purpose

3.Avoid unnecessary repetition.


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3) Consideration

Consideration means To consider thereceiversInterest/Intention.

It is very important in effectivecommunication while writing a message

you should always keep in mind your targetgroup


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Three specific ways to indicate

consideration

Focus on youinstead of Ior We

Show audience benefit or interest of thereceiver

Emphasize positive, pleasant facts.


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4) Concreteness

It means that message should be specific

instead of general. Misunderstanding of

words creates problems for both parties(sender and receiver).

When you talk to your client always usefacts and figures instead of generic or

irrelevant information.


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The following guidelines should help you to

achieve the Concreteness.

Use specific facts and figures

Choose image building words

e.g

GeneralHe is very intelligent student of class and

stood first in the class.

Contd


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Concrete

Ram scored 85% in his Graduation and

he stood first in his college.

Always write on a very solid ground. It

should definitely create good image as well.

Contd


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In effective communication the messageshould be very much clear. So that readeror listener can understand it easily.

You should always Choose precise words.

Always choose familiar and easy words.

Construct effective sentences and

paragraphs.

5) Clarity


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6) CourtesyKnowing your audience allows you to use

statements of courtesy; be aware of yourmessage receiver.

It is politeness that grow out respect andconcern for others.

Appling socially accepted manners is a formof courtesy . Eg. Namaste


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How to generate a Courteous

Tone ?

The following are suggestions for generating acourteous tone:

Be sincerely tactful, thoughtful and appreciative.

Use expressions that show respect for the others

Choose nondiscriminatory expressions


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7) Correctness

At the core of correctness is proper grammar,punctuation and spelling.

The term correctness, as applied to effectivecommunication also mean three characteristics

o Use the right level of language

o Check the accuracy of figures, facts and words

o Maintain acceptable writing mechanics


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Use the right Level of Language

There are three level of language

1. Formal Respected Sir

2. Informal Hi Dude3. Substandard


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Substandard Language

Avoid substandard language. Using correctwords, incorrect grammar, faulty pronunciationall suggest as inability to use good English. Someexamples follow:

Substandard More Acceptable

Aint isnt,arent

Canthardly can hardly

Aim to proving aim to proveDesirous to desirous of

Stoled stolen


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