8 lessons clients teach us everyday
TRANSCRIPT
- 1. clients teach us 8 lessons EVERYDAY
- 2. Hi. Im Lynn. @lynnwintermn
- 3. I think you should go see a PEDIATRICIAN
- 4. she was not ENGAGED COMMUNICATION had gone dark work was not getting DONE
- 5. we must work at LEARNING from our MISTAKES
- 6. clients YOU 01 must pick
- 7. chose from a NUMBER of options after CAREFUL thought
- 8. lynnwintermn cannot be earned, you either have it from the start or dont have it at all. TRUST
- 9. the SALES PHASE is the make or break on trust
- 10. + no competition + sales process rushed + dont have time for you + single investigator + offer you a partial job WARNING SIGNS
- 11. + sell yourselfagain + reset expectations + learn their business + discover personal motivations + create a personal connection IS IT TOO LATE?
- 12. clients SMARTS 02 gravitate to
- 13. what IMPACT can you make?
- 14. lynnwintermn we must be KEY contributors if we want to be RELAVANT.
- 15. + specialize in want they need + give unsolicited advice + make confident & quick decisions + challenge them + make small talk
- 16. we are more INVESTED 03
- 17. they are not regularly drinking the KOOL-AID
- 18. lynnwintermn we should assume clients are missing KEY pieces to the puzzle
- 19. open source communities should ALWAYS leave the web a better place CLIENT EDUCATION is our responsibility
- 20. + find their motivation + explain the why + respect different learning styles + learn by doing + continue to guide + find their motivation + explain the why + respect different learning styles + give hands-on experiences
- 21. clients are HUMANS 04
- 22. lynnwintermn are we too busy to stop and think about the doing the work? PEOPLE
- 23. go beyond a partner and become a FRIEND
- 24. + get to know them + visit their home + be their wingman + help them grow + listen closely + be honest DO
- 25. + make promises you cant keep + disappear + tell them what they want to hear + require them to pay for lunch + point to the friend contract DONT
- 26. PROCESS be your05
- 27. lynnwintermn your process can be as long as you BELIEVE in it. ANYTHING
- 28. the specific steps arent important it is the HOW & WHY that matter
- 29. your team must believe in the VALUE first. you cannot REGURGITATE!
- 30. then help your clients really SEE your process
- 31. you FIRST 06 must commit
- 32. how will you manage your FREEDOM?
- 33. lynnwintermn QUESTION. when our leadership and commitment is projectMISSING direction and authority is in
- 34. commit EARLY
- 35. commit in WRITING
- 36. SHARE your internal budget on a scheduled basis
- 37. PRIORITIZE and firmly document scope boundary
- 38. people QUIT 07
- 39. lynnwintermn are clients set-up to FAIL from the start?
- 40. + find their motivation + identify fears & shortcomings + help them shine + visit unannounced + do their work + publically shame + charge a late fee
- 41. it is CRITICAL to identify the pattern before they are already GONE
- 42. trust your INSTINCTS 08
- 43. it wasnt so BAD last time
- 44. I can CHANGE
- 45. it will be DIFFERENT next time
- 46. lynnwintermn red flags cannot be ignored as history will REPEAT itself
- 47. what can YOU do to make it MANAGEABLE?
- 48. slideshare.net/winterlynn/ lynnwintermn.com CONNECT!