8 th may 2013
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How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers?. 8 th May 2013. Bill Davies, JCA b ill.davies @ jcaglobal.com. Who are JCA?. One of the UKs leading business and employability psychology consultancies - PowerPoint PPT PresentationTRANSCRIPT
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© 2013 (Occupational Psychologists) Limited
www.jcaglobal.com
8th May 2013
How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers?
Bill Davies, [email protected]
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© 2013 (Occupational Psychologists) Limited 2
Who are JCA?• One of the UKs leading business and employability psychology
consultancies
• Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe
• Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology
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© 2013 (Occupational Psychologists) Limited 3
The KASH model
K
A
S
H
Knowledge
Attitude
Skill
Habits
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The 3 Keys
Attitude
Skill
Tools
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Attitude
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© 2013 (Occupational Psychologists) Limited
EI: Sustainable impact
Self R
egard
Regard for O
thers
Emotional Resili
ence
Personal P
ower
Goal Dire
ctedness
Flexib
ility
40%45%50%55%60%65%70%75%80%85%90%
43%
58%
64%
45%42%
65%68%
82% 84%81%
67%
86%
Rated Average or Higher across EI scales
Pre Mie 3 Months later
Based on feedback from 150 Mangers who attended Mie Workshops
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Skill
• Highly developed communication skills (verbal & non verbal)
• A coaching approach
• Empathy
• Understanding the labour market
• Well connected / good networks
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Tools
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Summary
• The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools
• All three can be developed
• Identifying red and green behaviours helps to develop the correct attitude. Emotional Intelligence development is key
• The correct attitude helps to develop a strong skill base
• Effective, efficient tools can add impact and value