802.11-2012 update
DESCRIPTION
Watch the full OnDemand webcast here: http://bit.ly/wc_80211-2012_update The 802.11 protocol, or simply Wi-Fi as most users know it, is constantly under development. Users of 802.11 usually only notice the major changes, typically those that increase overall Wi-Fi performance, like 802.11a or 802.11n. But for every "public" change there are many background changes, some of which have pretty significant impacts, especially for device manufacturers, OEMs, and network engineers who must understand the nuances and the interactions of change to the protocol. With over twenty 802.11 specifications already ratified, and many more still in the development phase, it makes sense to occasionally "roll up" the changes into a single 802.11 specification. This is exactly what 802.11-2012 is all about. 802.11-2012 incorporates ten recently ratified 802.11 amendments into an overall 802.11 spec, making it much easier for engineers who are working with 802.11, especially those that may be new to Wi-Fi. Also, since many of the amendments include functional overlap, consolidation helps make potential design issues more obvious. Join us as we dissect the ten 802.11 specifications recently rolled into the 802.11-2012 specification update, focusing on their general applicability as well as their impact on other 802.11 specifications and features. In this web seminar, we will cover: - What’s in 802.11-2012 - Overall descriptions of each amendment - Potential applications for each amendment - Functional overlap, inconsistencies, or conflicts What you will learn: - How 802.11-2012 influences the overall WLAN market - Which amendments are actively being implemented - How WLAN analysis is impacted by these amendmentsTRANSCRIPT
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802.11-2012 Update
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Jim MacLeod Product Manager WildPackets [email protected] Follow me @shewfig
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Administrivia
• All callers are on mute ‒ If you have problems, please let us know via the Chat window
• There will be Q&A at the end ‒ Feel free to type a question at any time
• Slides and recording will be available: ‒ Via a follow-up email
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Agenda
• A History of 802.11 Specifications • Why 802.11-2012? • 802.11-2012 In Detail
‒ Specification ‒ Description ‒ Use cases and market penetration ‒ Compatibility and analysis implications
• What’s Next? • WildPackets Corporate Overview • WildPackets Product Line Overview
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A History of 802.11 Specifications
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Ratified • IEEE 802.11-1997: The original WLAN standard • IEEE 802.11a: 54 Mbit/s, 5 GHz standard (1999) • IEEE 802.11b: Enhancements to 802.11 to support 5.5 and 11 Mbit/s (1999) • IEEE 802.11c: Bridge operation procedures; included in the IEEE 802.1D standard (2001) • IEEE 802.11d: International (country-to-country) roaming extensions (2001) • IEEE 802.11e: Enhancements: QoS, including packet bursting (2005) • IEEE 802.11g: 54 Mbit/s, 2.4 GHz standard (backwards compatible with b) (2003) • IEEE 802.11h: Spectrum Managed 802.11a (5 GHz) for European compatibility (2004) • IEEE 802.11i: Enhanced security (2004) • IEEE 802.11j: Extensions for Japan (2004) • IEEE 802.11-2007: A new release of the standard that includes amendments a, b, d, e, g, h, i & j. (July 2007) • IEEE 802.11k: Radio resource measurement enhancements (2008) • IEEE 802.11n: Higher throughput improvements using MIMO (multiple input, multiple output antennas) (September 2009) • IEEE 802.11p: WAVE—Wireless Access for the Vehicular Environment (such as ambulances and passenger cars) (July 2010) • IEEE 802.11r: Fast BSS transition (FT) (2008) • IEEE 802.11s: Mesh Networking, Extended Service Set (ESS) (July 2011) • IEEE 802.11u: Interworking with non-802 networks (for example, cellular) (February 2011) • IEEE 802.11v: Wireless network management (February 2011) • IEEE 802.11w: Protected Management Frames (September 2009) • IEEE 802.11y: 3650–3700 MHz Operation in the U.S. (2008) • IEEE 802.11z: Extensions to Direct Link Setup (DLS) (September 2010) • IEEE 802.11-2012: A new release of the standard that includes amendments k, n, p, r, s, u, v, w, y and z (March 2012) • IEEE 802.11aa: Robust streaming of Audio Video Transport Streams (June 2012) • IEEE 802.11ad: Very High Throughput 60 GHz (Dec 2012) • IEEE 802.11ae: QoS Management (Mar 2012)
http://en.wikipedia.org/wiki/IEEE_802.11 5
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In 802.11-2012 • IEEE 802.11-1997: The original WLAN standard • IEEE 802.11a: 54 Mbit/s, 5 GHz standard (1999) • IEEE 802.11b: Enhancements to 802.11 to support 5.5 and 11 Mbit/s (1999) • IEEE 802.11c: Bridge operation procedures; included in the IEEE 802.1D standard (2001) • IEEE 802.11d: International (country-to-country) roaming extensions (2001) • IEEE 802.11e: Enhancements: QoS, including packet bursting (2005) • IEEE 802.11g: 54 Mbit/s, 2.4 GHz standard (backwards compatible with b) (2003) • IEEE 802.11h: Spectrum Managed 802.11a (5 GHz) for European compatibility (2004) • IEEE 802.11i: Enhanced security (2004) • IEEE 802.11j: Extensions for Japan (2004) • IEEE 802.11-2007: A new release of the standard that includes amendments a, b, d, e, g, h, i & j. (July 2007) • IEEE 802.11k: Radio resource measurement enhancements (2008) • IEEE 802.11n: Higher throughput improvements using MIMO (multiple input, multiple output antennas) (September 2009) • IEEE 802.11p: WAVE—Wireless Access for the Vehicular Environment (such as ambulances and passenger cars) (July 2010) • IEEE 802.11r: Fast BSS transition (FT) (2008) • IEEE 802.11s: Mesh Networking, Extended Service Set (ESS) (July 2011) • IEEE 802.11u: Interworking with non-802 networks (for example, cellular) (February 2011) • IEEE 802.11v: Wireless network management (February 2011) • IEEE 802.11w: Protected Management Frames (September 2009) • IEEE 802.11y: 3650–3700 MHz Operation in the U.S. (2008) • IEEE 802.11z: Extensions to Direct Link Setup (DLS) (September 2010) • IEEE 802.11-2012: A new release of the standard that includes amendments k, n, p, r, s, u, v, w, y and z (March 2012) • IEEE 802.11aa: Robust streaming of Audio Video Transport Streams (June 2012) • IEEE 802.11ad: Very High Throughput 60 GHz (Dec 2012) • IEEE 802.11ae: QoS Management (Mar 2012)
http://en.wikipedia.org/wiki/IEEE_802.11 6
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Why 802.11-2012?
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Why 802.11-2012
• 802.11 is an ever-evolving specification ‒ 25 ratified specs ‒ 8 in process
• A precedent for occasional “roll-ups” ‒ IEEE 802.11-2007: A new release of the standard that includes
amendments a, b, d, e, g, h, i & j. (July 2007)
• Everything in one place – especially for developers/designers
• Identify and address areas of incompatibility and overlap among already ratified specs
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802.11-2012 802.11k - Radio Resource Measurement
Enhancements (2008)
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802.11k - Radio Resource Measurement Enhancements
• Description ‒ Makes additional radio and wireless network
information available to WLAN devices ‒ Mainly used by AP manufacturers ‒ Enables real-time decisions about WLAN
management, typically for better load balancing
• Use cases and market penetration ‒ WLAN systems designed for stadiums, auditoriums, and large lecture halls
will benefit from this specification ‒ Use is growing rapidly in managed WLAN equipment
• Compatibility and analysis implications ‒ Provides mechanisms to offload users even if the new AP has weaker
signal strength ‒ Possible signal strength and connectivity issues for WLAN users
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http://www.ecnmag.com/articles/2010/06/wi-fi-designing-performance
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802.11-2012 802.11n: Higher Throughput
Improvements Using MIMO (September 2009)
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802.11n: Higher Throughput Improvements Using MIMO
• Description ‒ Significant enhancements in data rate and range ‒ Introduces MIMO, beam forming, aggregation,
channel bonding, short guard interval (IFG)
• Use cases and market penetration ‒ Becoming the de-facto standard for commercially
available WLAN equipment – both consumer and enterprise
‒ High-density deployments; multimedia applications; forklift upgrades
• Compatibility and analysis implications ‒ Backward compatible with a/b/g, but older technologies limit overall
improvements ‒ Not all network analysis software and hardware is up to the task ‒ Make WLAN analysis upgrades part of the overall 802.11n upgrade
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http://linksys-de.custhelp.com/app/answers/detail/a_id/21194/~/intermittent-wireless-signal-with-802.11n-routers-and-access-points
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802.11-2012 802.11p: WAVE—Wireless Access for the
Vehicular Environment (July 2010)
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802.11p: WAVE—Wireless Access for the Vehicular Environment
• Description ‒ Covers data exchange between high-speed
vehicles; and vehicles and a yet-to-exist roadside WLAN infrastructure
‒ Based on licensed spectrum in the 5.85 – 5.925GHz band
• Use cases and market penetration ‒ Limited penetration to date ‒ Implementation is complex and expensive ‒ Requires a clear business model if it’s ever to
see the light of day
• Compatibility and analysis implications ‒ Tightly coupled with 802.11r – Fast BSS Transition (Roaming) ‒ Beam forming from 802.11n also very useful ‒ Will require upgrades to analysis software and hardware to address new
frequency band and new protocol enhancements 14
http://www.technicafe.net/2013/01/ieee-80211p-future-of-connected-cars.html#!/2013/01/ieee-80211p-future-of-connected-cars.html
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802.11-2012 802.11r: Fast BSS Transition (2008)
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802.11r: Fast BSS Transition
• Description ‒ Returns handoff process between APs to
the original 4-message exchange ‒ Addresses “bloat” from other amendments
that has negatively impacted handoff times
• Use cases and market penetration ‒ Already in use ‒ Will become a basic part of just about every
802.11 device ‒ Very important for effectively delivering
RTP over wireless
• Compatibility and analysis implications ‒ An example of how incompatibility needed to be explicitly addressed ‒ WLAN analysis solutions need to handle 11r today
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http://uk.hardware.info/reviews/868/7/80211a-through-z-the-latest-wireless-networking-technology-80211r-wlan-on-the-move
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802.11-2012 802.11s: Mesh Networking, Extended
Service Set (July 2011)
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802.11s: Mesh Networking, Extended Service Set
• Description ‒ Specifies an architecture and protocol to create
self-configuring multi-hop wireless networks ‒ Typically high-performing, scalable, ad-hoc
networks, often with no wired network connection
• Use cases and market penetration ‒ Public service/emergency management
applications requiring ad-hoc local networks with little or no wired infrastructure
‒ Temporary field networks – inventory, for example
• Compatibility and analysis implications ‒ Standardizes this technology, which has been mostly proprietary ‒ Makes it interoperable and more accessible to wider business applications ‒ Wireless analysis software will require updates for enhanced protocol
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http://blog.skydiamond.org/linux/wifi-80211s-per-le-reti-ibride/
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802.11-2012 802.11u: Interworking with Non-802
Networks (February 2011)
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802.11u: Interworking with Non-802 Networks
• Description ‒ Enables 802.11 devices to transition to other
networks, typically cellular, if so equipped ‒ Also specifies technology that allows for the
seamless transition of Wi-Fi clients between any public, carrier-sponsored hot spots
• Use cases and market penetration ‒ Extremely hot topic in mobile computing ‒ Requires solutions to difficult practical problems, including discovery,
authentication, authorization, and compatibility, across multiple technologies and multiple service providers
‒ Delivery of fully compatible products has been slower than anticipated – data is well covered but not voice hand-off
• Compatibility and analysis implications ‒ Basis for Wi-Fi Alliance Passpoint certification program (Hotspot 2.0) ‒ Many analysis implications for 802.11 to cellular handoff
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http://www.dailywireless.org/2012/03/20/carrier-wifi-moves-ahead/
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802.11-2012 802.11v: Wireless Network Management
(February 2011)
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802.11v: Wireless Network Management
• Description ‒ Provides a mechanism for wireless clients to share information about
the WLAN environment with each other and APs to improve WLAN network performance in real time
• Use cases and market penetration ‒ Relatively new, and manufacturers are just beginning to implement ‒ Significant benefits as WLANs become even more heavily utilized
• Compatibility and analysis implications ‒ Minimal compatibility issues ‒ Network analyzers will need to add support with new decodes and new
views that leverage 11v data ‒ Users may notice behavioral differences on the network, but hopefully
for the better
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802.11-2012 802.11w: Protected Management Frames
(September 2009)
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802.11w: Protected Management Frames
• Description ‒ Specifies methods to increase the
security of 802.11 management frames ‒ Management frames are 802.11 packets
that control communication on the WLAN, but do not contain data
• Use cases and market penetration ‒ Without 11w, management frames are sent “in the clear”, making them
potentially vulnerable to malicious activity ‒ Attacks can range from client spoofing to hijacking of all data destined for
one or more APs ‒ Limited penetration to date – applicable to enterprise-class WLAN equipment
• Compatibility and analysis implications ‒ Firmware changes required, at a minimum ‒ Significant impact on packet-level WLAN analysis
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http://wifidot11.blogspot.com/2011/07/is-80211w-panacea-to-all-wireless-dos.html
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802.11-2012 802.11y: 3650–3700 MHz Operation in the
U.S. (2008)
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802.11y: 3650–3700 MHz Operation in the U.S.
• Description ‒ Specifies a “light-licensing” scheme for U.S. users to take advantage of
spectrum in the 3650 – 3700 MHz band ‒ Increased power levels over those used in the 2.4 or 5GHz bands
leading to increased transmission range
• Use cases and market penetration ‒ Long distance, point-to-point, backhaul communication using 802.11 ‒ Examples include
• Fixed, but temporary, point-to-point mobile links (emergency response) • Wireless interconnectivity between buildings in a campus setting • Links between islands of 802.11 hot spots in a municipal environment
‒ Few implementations to date
• Compatibility and analysis implications ‒ Different frequency band = different hardware ‒ Dedicated uses with little cross-over to existing bands ‒ New WLAN analysis hardware with updated software will be required
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802.11-2012 802.11z: Extensions to Direct Link Setup
(September 2010)
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802.11z: Extensions to Direct Link Setup • Description
‒ Allows WLAN client devices to connect directly to each other, bypassing the typical link through an infrastructure AP
• Use cases and market penetration ‒ Increases speed (between the clients) ‒ Increases network throughput (for all users) ‒ Increases in overall service delivery, especially for
multimedia (like a computer to DVR connection or a laptop to projector connection)
‒ Gaining rapid acceptance and implementation
• Compatibility and analysis implications ‒ Already being actively delivered as part of Wi-Fi Direct™ (WFA) with most
commercial devices being certified under this program ‒ Standardizes this behavior ‒ Network analysis software updates to detect, decode, and display this
enhanced protocol 28
http://marcinkindle.wordpress.com/2012/09/13/spontaniczne-sieci-bezprzewodowe/
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What’s Next?
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Recently Ratified and In Process • IEEE 802.11aa: Robust streaming of Audio Video Transport Streams (Jun 2012)
• IEEE 802.11ac: Very High Throughput <6 GHz (Dec 2013)
• IEEE 802.11ad: Very High Throughput 60 GHz (Dec 2012)
• IEEE 802.11ae: QoS Management (Mar 2012)
• IEEE 802.11af: TV Whitespace (Dec 2013)
• IEEE 802.11ah: Sub 1 GHz (Mar 2015)
• IEEE 802.11ai: Fast Initial Link Setup (Mar 2014)
• IEEE 802.11mc: Maintenance of the standard (March 2015)
• IEEE 802.11aj: China Millimeter Wave (October 2016)
• IEEE 802.11aq: Pre-association Discovery (May 2015)
• IEEE 802.11ak: General Link
http://en.wikipedia.org/wiki/IEEE_802.11 30
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Recently Ratified and In Process • IEEE 802.11aa: Robust streaming of Audio Video Transport Streams (Jun 2012)
• IEEE 802.11ac: Very High Throughput <6 GHz (Dec 2013)
• IEEE 802.11ad: Very High Throughput 60 GHz (Dec 2012)
• IEEE 802.11ae: QoS Management (Mar 2012)
• IEEE 802.11af: TV Whitespace (Dec 2013)
• IEEE 802.11ah: Sub 1 GHz (Mar 2015)
• IEEE 802.11ai: Fast Initial Link Setup (Mar 2014)
• IEEE 802.11mc: Maintenance of the standard (March 2015)
• IEEE 802.11aj: China Millimeter Wave (October 2016)
• IEEE 802.11aq: Pre-association Discovery (May 2015)
• IEEE 802.11ak: General Link
31 http://en.wikipedia.org/wiki/IEEE_802.11
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802.11ac Highlights
• 802.11n “lessons learned” • Wider channel bandwidths; More MIMO • Multi-user MIMO (MU-MIMO) • Low level MAC and RF improvements
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802.11ac – “The Multimedia Home”
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802.11ad/WiGig Highlights
• WiGig IEEE 802.11ad draft standard • Designed to use the unlicensed 60GHz spectrum • New PHY and lower MAC for 60GHz – 7Gbps • Direct support for HDMI, DisplayPort, USB and PCIe • Seamless integration with a/b/g/n/ac • Designed for direct device communication
34 http://wirelessgigabitalliance.org/whitepaper
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802.11ad – “The Wireless Office”
http://wirelessgigabitalliance.org/whitepaper 35
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Q&A
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WildPackets Corporate Overview
Optimizing Network and Application Performance
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Corporate Background • Experts in network monitoring, analysis, and troubleshooting
‒ Founded: 1990 / Headquarters: Walnut Creek, CA ‒ Offices throughout the US, EMEA, and APAC
• Customers spanning leading edge organizations ‒ Mid-market and enterprise lines of business ‒ Financial, manufacturing, ISPs, major federal agencies,
state and local governments, universities ‒ Over 7,000 customers / 60+ countries / 80% of Fortune 1,000
• Award-winning solutions that improve network performance ‒ Internet Telephony, Network Magazine, Network Computing awards ‒ United States Patent 5,787,253 issued July 28, 1998
• “Apparatus and Method of Analyzing Internet Activity”
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Why Our Customers Need Us
• VoIP, video, cloud, virtualization, and key business applications are saturating critical network services
• Evolving network technologies create discontinuities ‒ 1 Gig 10 Gig 40 Gig 100 Gig networks ‒ Wireless, BYOD initiatives
• Users and business can not tolerate network problems for mission critical services
Increasing demand for better real-time network visibility, network analytics, network forensics, and DPI
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How We Create Value
We provide innovative, industry-leading, real-time network performance management solutions
‒ Easy-to-use, easy-to-learn user interface ‒ Uniquely extensible solutions ‒ Wireless network leadership ‒ Detailed analytics related to network applications ‒ Fastest network traffic capture appliance in its class ‒ Technical superiority at competitive price point
WildPackets has continually advanced its solution to meet the needs of its customers
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Unprecedented Network Visibility
ROOT-CAUSE ANALYSIS
OmniPeek network analyzer performs deep packet inspection and can reconstruct all network activity, including e-mail and IM, as well as analyze VoIP and video traffic quality.
PINPOINT NETWORK ISSUES ANYWHERE
Omnipliance Portable can rapidly identify and troubleshoot issues before they become major problems—wired or wireless—down the hall or across the globe.
UNDERSTAND END-USER PERFORMANCE TimeLine and Omnipliance network recorders monitor and analyze performance across critical network segments, virtual environments, and remote sites.
NETWORK HEALTH
WatchPoint can manage and report on key device performance and availability across the entire network, from anywhere on the network.
GLOBAL
DISTRIBUTED
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DPI
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A History of Innovation
2003 Distributed real-time
troubleshooting
2001 • First 802.11 wireless analyzer • First network analyzer with automated expert analysis
2005 Combined distributed network and VoIP network analysis
2008 Enterprise-wide
Monitoring and Reporting
2009 Innovative dashboard with drill-down for VoIP and video
2012 • Capture, record, and
analyze from 40G network segments
• First wireless network analyzer to support
801.11ac, k, r, u, v, w
2011 • Total visibility with zero packet loss • First wireless network analyzer to support capture and analysis of 802.11n 3-stream wireless
2010 First to achieve 11 Gbps
sustained capture-to-disk
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Product Line Overview
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Omni Distributed Analysis Platform OmniPeek
Enterprise Packet Capture, Decode and Analysis
• Ethernet,1/10 Gigabit, 802.11, and voice and video over IP • Portable capture and OmniEngine console • Aggregate analysis data across multiple capture points
Omnipliance / TimeLine Distributed Enterprise Network Forensics
• High-performance packet capture and real-time analysis • Stream-to-disk for forensics analysis • Integrated OmniAdapter network analysis cards up to 40G
WatchPoint Centralized Enterprise Network Monitoring Appliance
• Aggregation and graphical display of network data • WildPackets OmniEngines • NetFlow and sFlow
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Omni Distributed Analysis Platform Software and Turnkey Solutions
• Enterprise monitoring and reporting ‒ WatchPoint Server ‒ OmniFlow, NetFlow, and sFlow Collectors
• Software probes and network recorders ‒ Omnipliance network recorders – Edge, Core ‒ TimeLine network recorders ‒ OmniAdapter analysis cards
• Distributed analysis software ‒ OmniPeek – Enterprise, Professional, Basic, Connect ‒ OmniEngine – Enterprise, Desktop, OmniVirtual
• Portable solutions ‒ OmniPeek network analyzer ‒ Omnipliance Portable
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Key New Features in v7 • 40G network support • Analyze issues from end to end:
Multi-Segment Analysis (MSA) • Collect data from non-technical end users:
OmniPeek Remote Assistant (ORA) • Single, interactive dashboard for
utilization, top talkers, top protocols, latency, Experts, flows, and wireless signal strength
• New wireless specifications ‒ 802.11ac 802.11k ‒ 802.11r 802.11u ‒ 802.11v 802.11w
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OmniPeek Network Analyzer • Distributed analysis manager
– Connect to and configure distributed OmniEngines, Omnipliances, and TimeLines
• Comprehensive dashboards present network traffic in real-time – Vital statistics and graphs display trends on network and application
performance – Visual peer-map shows conversations and protocols – Intuitive drill-down for root-cause analysis of performance bottlenecks
• Visual Expert diagnosis speeds problem resolution – Packet and payload visualizers provide business-centric views
• Automated analytics and problem detection 24/7 – Easily create filters, triggers, scripting, advanced alarms, and alerts
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Omnipliance Network Recorders • Captures and analyzes all network traffic 24x7
– Runs WildPackets OmniEngine software probe – Generates vital statistics on network and application performance – Intuitive root-cause analysis of performance bottlenecks
• Expert analysis speeds problem resolution – Fault analysis, statistical analysis, and independent notification
• Multiple issue digital forensics – Real-time and post capture data mining for compliance and troubleshooting
• Intelligent data transport – Network data analyzed locally – Detailed analysis passed to OmniPeek on demand – Summary statistics sent to WatchPoint for long term trending and reporting – Efficient use of network bandwidth
• User-extensible platform – Plug-in architecture and SDK
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TimeLine Network Recorder
• Continuous network recording and comprehensive real-time statistical display — simultaneously ‒ 12Gbps sustained capture with zero packet loss ‒ Network statistics display in TimeLine visualization format
• Rapid, intuitive forensics search and retrieval ‒ Historical network traffic analysis and quick data rewinding ‒ Several pre-defined forensics search templates making
searches easy and fast
• A natural extension to the WildPackets product line • Turnkey bundled solution
‒ Appliance + OmniEngine, OmniAdapter, OmniPeek Connect
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WildPackets Network Recorders Price/Performance Solutions for Every Application
Portable Edge Core TimeLine Ruggedized
Troubleshooting Small Networks Remote Offices
Datacenter Workhorse Easily Expandable
Enterprise, Highly-Utilized Networks
Aluminum chassis / 17” LCD 1U rack mountable chassis 3U rack mountable chassis 3U rack mountable chassis
Dual 2.13 GHz Quad-Core Intel Xeon L5630 "Westmere"
Quad-Core Intel Xeon X3460 2.80Ghz
Dual Intel Xeon Quad Core E5530 2.4GHz
Dual Intel Xeon Quad Core X5560 2.8GHz
24GB RAM 4GB RAM 6GB RAM 18GB RAM
2 PCI-E Slots 2 PCI-E Slots 4 PCI-E Slots 4 PCI-E Slots
2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports
6TB SATA storage capacity 1TB SATA storage capacity 8/16TB SATA storage capacity
8/16/32/48TB SATA storage capacity
4.5Gbps CTD 1.1Gbps CTD 3Gbps CTD 12Gbps CTD
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WatchPoint Centralized Monitoring for Distributed Enterprise Networks
• High-level, aggregated view of all network segments
– Monitor per campus, per region, per country
• Wide range of network data
– NetFlow, sFlow, OmniFlow • Web-based, customizable
network dashboards • Flexible detailed reports • Direct link to detailed,
packet-based analysis
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Comprehensive Support and Services Standard Support Maintenance and upgrades Telephone and email contacts Knowledgebase MyPeek Portal
Premier Support 24 x 7 x 365 Dedicated escalation manager 2 customer contacts per site Plug-in reconfiguration assistance
WildPackets Training Academy Public, web-based, and on-site classes Complete curriculum: technology and product focused Practical applications and labs covering network analysis,
wireless, VoIP monitoring and advanced troubleshooting
Consulting and Custom Development Services Deployment, configuration, and assessment engagement Systems integration and testing Application integration, driver, decode, interface development
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WildPackets Key Differentiators • Visual Expert intelligence with intuitive drill-down
– Let computer do the hard work, and return results, real-time – Packet /payload visualization is faster than packet-per-packet diagnostics – Experts and analytics can be memorized and automated
• Automated capture analytics – Filters, triggers, scripting, and advanced alarming system combine to provide
automated network problem detection 24x7 • Multiple issue network forensics
– Can be tracked by one or more people simultaneously – Real-time or post capture
• User-extensible platform – Plug-in architecture and SDK
• Aggregated network views and reporting – NetFlow, sFlow, and OmniFlow
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