8/26/2015confidential information delivering extreme value, excellence & peace of mind 24x7
TRANSCRIPT
04/19/23 Confidential Information
Delivering Extreme Value, Excellence & Peace of Mind 24x7
AgendaAgenda
• Meeting Purpose • SYSTMS of NY Company • Current State and Recommendation• ITProCare Solution• Summary and Q&A
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SYSTMS of New YorkSYSTMS of New York
• Established in November, 2005• Headquartered in Rochester, NY• Regional Offices in Texas and Florida • Grew over 60% in 2010 with average GP of 50.5%• 80% of our employees are experienced IT consultants
and trainers• Established accounts nationwide• OGS, GSA & E-Rate certified
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Our MissionOur Mission
We will provide our customers with unparalleled support by delivering extreme value, excellence and peace of mind 24 x 7. We will strive to surpass customer expectations and will treat every IT operation as if it were our own.
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• Ed Beck, President & CMSO, Owner• Keith Wrubleski, COO• Stephen Hare, CFO• Joe Aina, VP, Systems Technology, Owner• Tony Aina, VP, Network & Security, Owner
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Company ExecutivesCompany Executives
SolutionsSolutions• IT Procare
– Proactively monitoring and managing critical systems 24x7, 365 days a year.
• Consulting Services– Unified Communications
– Messaging & Authentication
– Cloud Computing
– Virtualization
– Business Continuity
– Network & Network Security
• Training– Developed customized courses for your IT staff
• Hardware & Software Products– Dell and all products they OEM, Fortinet, Arcsite, Cybernetics, VMWare, Microsoft
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Short List of Current ClientsShort List of Current Clients
• Manning & Napier• SeaComm Federal Credit
Union• Vision Bank• Rochester Institute of
Technology• Dorschel Automotive Group• Maynards Electric• Western New York Energy
• MARS• Town of Mendon• Brown and Brown Insurance• SUNY Cobleskill • Brighton Volunteer
Ambulance• Howard Hughes Medical
Institute• Doyle Security Systems• Town of Gates
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Your Current ChallengesYour Current Challenges
• 1 full-time IT staff - skills do not meet the requirements of the position (primarily desktop engineer)
• Struggle to maintain 24/7 support due to vacation and sick time
○ Cost factor for outside IT support
○ Unpredictable costs – Difficult to budget
• Reactive model - problems are addressed when issues are experienced by users
• Unacceptable down time
○ Costs the town time and money
• Recommended IT support ratio for server and desktop is 50:1. Gates has 100+ users
• Non-IT staff solicited for support
• Fines incurred associated to outages
• New environment has no redundancy – if the system goes down there is no backup
•No standardization in the environment
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• ITProCare is our suite of remote management services which combines a comprehensive IT management platform with a secure remote access technology to securely manage your IT infrastructure.
• ITProCare combines desktop, server, network, backup and application management into a single integrated system.
Solution: ITProCareSolution: ITProCare
Why Consider ITProCare?Why Consider ITProCare?
• Proactive management of IT infrastructure○ Decrease downtime and increase productivity
• 24x7 monitoring/management by a group of experts
• Remote management reduces mean time to repair
• Comprehensive management related to desktops, servers, networks and email
• Complete managed backup with data stored off-site
• Standardization○ Increase the reliability of infrastructure and reduce the mean time to repair
• Predictable monthly cost
• Opportunity to reduce TCO of IT operations
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ITProCare Solution OverviewITProCare Solution Overview
• Dedicated Support Team 24x7x365 including desktop engineer onsite for 8 hours/week*
• Unlimited Help Desk Phone Support (M-F 8:00 AM to 10:00 PM EST)
• Emergency Phone Support 24x7
• Unlimited Remote Control Support 24x7
• Customer Access Portal
• Monthly Health Reporting
• Management of manufacturer warranties and renewals
• Online Trouble Ticket Management
• Quarterly Business Reviews
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Total Desktop CareTotal Desktop Care
• 24x7 Monitoring and Preventive Maintenance oAlerts filtered and escalatedoProblems analyzed and escalatedoAnti-Virus management (includes licenses)oPatch management
– Critical & Important Security PatchesoDaily and weekly Spyware scan and removeoDisk monitoring and weekly removal of temp/junk files
• Asset Monitoring and Reporting (real time)
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Help DeskHelp Desk
• Access support through phone and email○ Phone Support between 8:00AM-10:00PM EST. ○ Toll-Free number for the end-user
○ Answered by an American Voice• Support via remote control• Services
○ PC and network troubleshooting
○ Handheld device configuration and troubleshooting
○ Administrative tasks
○ Software installations
○ Virus/Spyware removal
○ File/Folder restores
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Remote Server CareRemote Server Care
• 24X7 monitoring & troubleshootingoOperating System and Network ServicesoExchange/SharePointoSQLoSecurity Log Review
• Server Preventive Maintenance• Backup Management• Antivirus Management• Patch Management• Service Pack Installation• Spyware Detection and Removal
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Implementation ArchitectureImplementation Architecture
SYSTMS-NY Office
Servers
Desktops
Servers
Desktops
Servers
Desktops
Data center
Management Node
Management Node
Management Node
Internet
End customer login
SYSTMS-NY Engineers login
Web portalD&A server
SSH2
SSH2
SSH2
SSH2
SSLSSL
SSL
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Backup And Disaster Recovery Backup And Disaster Recovery
• 24x7 Monitoring and Management
• Data Restoration○ Individual files○ Exchange Mailboxes
• Off-site storage at 2 data centers
• Virtualization capabilities in the event of server failure
Backup and Disaster RecoveryBackup and Disaster Recovery
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Trend Reporting of Network DevicesTrend Reporting of Network Devices
• Basic and Advanced SNMP v2 or SNMP v3 Monitoring
• Trend reportso Port utilization, % Utilizationo Bandwidth utilizationo CRC errorso Availabilityo CPU, Memory utilization
Firewall ManagementFirewall Management
• 24x7 Monitoring and Escalation
• Configuration Management
• Change Control
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Executive ReportsExecutive Reports
• Executive reports are intended to give an overview of the activities carried out during the week or month
• Overview of assets, backup jobs, server health, security, hot fixes and preventive maintenance
• Individual reports reviewed monthlyo Executive Summaryo Health Monitoringo Asset Managemento Patch Managemento Preventative Maintenanceo Security o Microsoft Windows Server Event Log Monitoringo Microsoft Exchange Server Event Log Monitoring
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Asset Reporting FeaturesAsset Reporting Features
• Asset Reports o Softwareo Hardwareo Network Adapterso Userso Shareso Inventory Reports
• Extended hardware informationo Makeo Modelo Serial Number
• Change Asset Reportso Installed softwareo User creation and deletiono Installed hardwareo Hard disk space utilization o Shares…etc.
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Delivering Extreme Value, Excellence & Peace of Mind 24x7
Questions?
Thank youThank you