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8th Middle East Healthcare Insurance Conference13-14 October 2014, Jumeirah Creekside Hotel, Dubai, UAE Theme: “Critical Success Strategies to Make Compulsory Insurance Sustainable” – Creating Opportunities for All

Sponsors:Silver Sponsor:

Special Addresses & Panel Discussions:• CEOsPanelDiscussiononCompulsoryHealthcare• ExecutivePanelDiscussionbetweenStakeholders

in the Healthcare Business: Regulators, Insurers, Reinsurers,TPAs,Hospitals,PharmaandGovernment bodies!

• PanelDiscussion:TheRoleofManagedCareasaCriticalStrategyforSustainableHealthInsurance

• DevelopingAWorldClassHealthcareSystem–StrategicPartnershipswiththeInsuranceIndustry

• HighPriorityIssuesonPatientSafety,Access,QualityandStandards–ImpactontheInsuranceIndustry

MediaPartners:

Inalandscapeofinsuranceprivatisationintheregionandwiththepentupdemandforhealthcovers,thereistremendousopportunitiesforhealthinsurers with governments making health insurance compulsory. But

thereisaneedfirsttounderstandthecriticaldynamicsofthehealthcarebusiness, their needs and wants and how to ensure that the systems are in placeforinsurerstobeefficient,professionalandeffectiveinrisingtothechallengeofcompulsoryhealth insurance.Henceour theme for the8thConferencegoesforthejugularandbeyond..

The two-day conferencewill be anexcitingplatform for interactivediscussionanddebatetoidentifybestpractices,challenges,opportunitiesandbenefitsforallstakeholdersinthedynamichealthcareindustry.Thehealthsystemsinthevariouscountriesintheregionarediversewitheachfacingaspectrumofdifferentissuesandchallenges.

Howdo insurers respondeffectively to thesevarious challengesandprovidetheneededsolutionsthatarecomprehensiveandcosteffective?Whatcanthegovernmentsdoinpolicyplanningandframeworkimplementationtohelpdrivethehealthcareindustry?Whataretherolesandcriticalsuccessfactors forall theplayers includingTPAs,hospitals,managedcareserviceproviders,medicalprofessionals,ehealthandtechnologyproviders,R&Dandpharmaceuticalcompaniesandinvestors,toensuregrowthfortheindustryandhealthcareneedsofthepeoplearemet?

Thisyear’seventwilllookattheprogressanddevelopmentsofcompulsoryhealthcareintheregion,significantrolesofinsurersandhealthcareprovidersintheprocess,criticalsuccessstrategies for thehealthcaremarket,globalhealthcare trends, regulatory issues, underwriting issues and the latest innovationintechnology,medicalandhealthcareproductsforsustainabilityand success!

Who Should Attend• LifeandGeneralInsurance&Reinsurance

companies• GovernmentsandHealthAuthorities• InternationalAidAgencies&Emergency

Evacuation Companies• HealthcareProvidersandThirdParty

Administrators• Hospitals• ManagedCareServiceProviders• MedicalCentres/Institutes/Clinics,R&Dand

Laboratories• Medical,Biomedical,PharmaceuticalCompanies• ClaimsSpecialists• TechnologyExpertsandSolutionsProviders• HealthcareInfrastructureDevelopers• InvestorsandBanks• LegalandConsultingfirms• EmployersandHRManagersdealingwithhealth

and healthcare issues• RiskManagers,Researchers,Intermediaries,

SuppliersandServiceProvidersinthehealthcareand medical field

Key Speakers include:

Mr Alexander BrookesDirector, PwC

Ms Nada MajdalaniHeadofClientRelations,Neuron

Mr Ziad KharmaVicePresident,Actuarialand International Health Services, GlobeMed

Dr Muhammad Hamed FarooqiDirector and Consultant Endocrinologist, Dubai Diabetes Center

Mr Des DonnellyDevelopmentDirector–Assistance&Clinics,EEMEA,International SOS

Dr Andrew MurraySVP:StrategyandBusinessDevelopment, MiddleEast&AsiaPacific,Cigna

Drs Louis G.M. BrackelManagingPartner,LeanResults & Co-Efficiënt Management Consulting, The Netherlands

Dr Bilal ShiraziOperations Director, Neuron

Ms Nabila TahaManaging Director and ChiefActuary,Taha Actuaries and Consultants

Ms Nicola Oliver Director&HeadofMortality,Medical Intelligence (UK) Limited

Dr Mussaad M. Al-RazoukiCEO, Kleos Healthcare Corporation, Kuwait

Ms Jennifer Nuelle- DimoulasCOO,NEXtCARE

Dr Sameer MankaniManager–ManagedCare,StrategyandPlanning,Neuron

Mr Elie TohmeGeneral Manager, GlobeMed Gulf

Mr John J KaelinSenior Advisor, Health Authority Abu Dhabi, UAE and FormerSeniorVicePresident,UnitedHealth Group, USA

Mr Talal FidaGeneral Manager, SaudiNEXtCARE

Dr Saif AlJaibeji, MD PhD

VicePresident,Aetna

Dr Husam R Majali, MDInsuranceManager– Gulf,Merck Sharp & Dohme (MSD)

Mr Tony Abi-KhalilCIO, NEXtCARE

Dr Ashraf Ismail, MD, MPH,CPHQManaging Director, Joint Commission International (JCI)

Mr Scott Davies Associate Director, Financial&ProfessionalServices Group, Aon (DIFC) Gulf Ltd

8th Middle East Healthcare Insurance Conference13-14 October 2014, Jumeirah Creekside Hotel, Dubai, UAE

Day One: 13 October 2014, Monday8.00am Registration&Coffee 9.00 am Opening Address by Chairman of Conference

Mr Talal Fida, General Manager, SaudiNEXtCARE

9.05 am Keynote Address Dr Haidar Al Yousuf, Director of Health Funding, Dubai Health Authority (DHA); Member of the DHA Executive Committee & Strategy Council

9.20 am Special Address: Leadership in OperationsMs Jennifer Nuelle-Dimoulas, COO & Member of the Executive Committee, NEXtCARE

9.40 am Special Address II: Lessons Learned from the US of Relevance to the Middle East As It Implements Health Insurance ProgrammesMr John J Kaelin, Senior Advisor, Health Authority Abu Dhabi, UAE and Former Senior Vice President, UnitedHealth Group, USA

10.00 am Using New Care Delivery Models to Improve Access and Accountability in HealthcareDr Mussaad Al-Razouki, CEO, Kleos Healthcare Corporation, Kuwait

10.20am Q&A10.30 am Presentation of Tokens to Sponsors and Day One Speakers10.40 am Tea Break11.00 am The Changing Role of TPAs and How They Can Align the

Needs of All Healthcare Management Stakeholders Mr Elie Tohme, General Manager, GlobeMed Gulf

11.20 am The Role of Private Insurer in Mandatory Health Insurance Law ImplementationDr Saif AlJaibeji, MD PhD, Vice President, Aetna

11.40 am Improving Health Insurance Bottomline through International Best Practices - Experience from EuropeDrs Louis G.M. Brackel, Managing Partner, LeanResults & Co-Efficiënt Management Consulting, The Netherlands

12.00nn The Importance of Client Relations and Customer Service in Ensuring the Success of Health Insurance PlansMs Nada Majdalani, Head of Client Relations, Neuron

12.20pm Q&A12.30 pm Lunch Hosted by NEXtCARE

2.00 pm Panel Discussion: The Role of Managed Care as a Critical Strategy for Sustainable Health InsuranceModerator:Dr Sameer Mankani, Manager – Managed Care, Strategy and Planning, NeuronPanellists:•MsNabilaTaha,ManagingDirectorandChiefActuary,

Taha Actuaries and Consultants• DrMuhammadHamedFarooqi,Consultant

Endocrinologist & Director, Dubai Diabetes Center, Dubai Health Authority

•DrBilalShirazi,OperationsDirector,Neuron

2.40 pm Innovation in Healthcare and Health Insurance ProductsDrShafiqShaikh,MedicalNetwork&ClaimsDirector–Gulf, MetLife Gulf

3.00 pm Big Data Overview and Implications for Healthcare Stakeholders Mr Ziad Kharma, Vice President, Actuarial and International Health Services, GlobeMed

3.20 pm Optimizing Processes: Information Management Strategies for Better Medical Cover and Claims Processing Ms Ruth Fisk, Global Insurance Director, Hyland, creator of Onbase

3.40pm Q&A 3.45 pm Tea Break 4.00 pm Healthcare Insurance Compulsory Experience in KSA

Mr Talal Fida, General Manager, SaudiNEXtCARE

4.20 pm How The Netherlands Became the Most Agile, Service Oriented and Cost Effective Health Insurance Market in Europe• ArehealthcareinsurersintheNetherlandreallythatefficientand

agile?• HowaDutchhealthcareinsurerVGZachievedoperational

excellencebyleveragingIT(casestudy)• HowcanMiddleEasthealthcareinsurersbenefitfromtheDutch

experience?Mr Frans Elberse, Director of Business Development, Health Insurance, Oracle

4.40 pm The Main Drivers Behind Increased Life Expectancy Understanding Trends in life Expectancy and MortalityMs Nicola Oliver, Director & Head of Mortality, Medical Intelligence (UK) Limited

5.00pm Q&A5.05pm CloseofDayOne

PROGRAMMEDay Two: 14 October 2014, Tuesday

9.00 am Journey to Maturity: Regulatory Regimes in the RegionThedevelopmentandmaturationofregulatoryregimes;understanding the required regulatory environment and “how much” regulation Mr Alexander Brookes, Director, PwC

9.20 am Difference between Assistance and Insurance• Howtheycomplementeachother,workintandemanddonot

compete• WhyorganizationsneedtolookateachindividuallyMr Des Donnelly, Development Director – Assistance & Clinics, EEMEA, International SOS

9.40 am The Expatriate Healthcare Market - Global and Regional Perspectives Dr Andrew Murray, SVP: Strategy and Business Development, Middle East & Asia Pacific, Cigna

10.00 am How Health Insurance Companies Support the Management of Chronic Conditions by Increasing Patient Satisfaction and Decreasing Costs - Cases from US, Europe and Middle East Dr Balazs Szathmary, Senior Director, EMEA Healthcare Industry Business Unit, Oracle

10.20 am The Importance of the Personal Health Record for the Patient and the Healthcare StakeholdersMr Tony Abi-Khalil, CIO, NEXtCARE

10.40am Q&A10.45 am Presentation of Tokens to Day Two Speakers10.50 am Tea Break11.10 am Executive Panel Discussion between Stakeholders in the

Healthcare Business: Regulators, Insurers, Reinsurers, TPAs, Hospitals, Pharma and Government Bodies Moderator:Mr Ahmed Amer, MBA, Vice President, Client & Partner Development, Middle East & Africa, UnitedHealthcare InternationalPanellists:•MrElieTohme,GeneralManager,GlobeMedGulf•DrAshrafIsmail, MD, MPH,CPHQ, Managing Director, Joint

Commission International (JCI)•MrSafderJaffer,ManagingDirector,MiddleEast

& Africa, Milliman •MrHatimMaskawala,ManagingDirector,

Badri Management Consultancy •MrDesDonnelly,DevelopmentDirector–Assistance&

Clinics, EEMEA, International SOS•DrShafiqShaikh,MedicalNetwork&ClaimsDirector–

Gulf, MetLife Gulf•MsManalAliGhandour,SeniorExecutive,Clinical Coding – Health Informatics Dept, Dubai Healthcare City

11.50 am CEO Panel on Compulsory Healthcare Insurance: How Compulsory Healthcare Insurance Could Contribute to Expo 2020 and What Innovation Solutions Could Be Brought in? Moderator:Mr Tony Abi-Khalil, CIO, NEXtCARE Panellists:•MrChristianGregorowicz,CEO,NEXtCARE

& CEO, MEA – Allianz Global Assistance•MrAymanElHout,DeputyCEO&GM,AlSagrNational

Insurance Company •MrPaulHolmes,ManagingDirector–MiddleEast,

Al Futtaim Willis Co LLC•EngSobhiBatterjee,FounderPresident&CEO,

Saudi German Hospitals Group

12.30pm Lunch 2.00 pm High Priority Issues on Patient Safety, Access, Quality and

Standards – Impact on the Insurance IndustryDr Ashraf Ismail, MD, MPH,CPHQ, Managing Director, Joint Commission International (JCI)

2.20 pm Enhancing Healthcare Insurance Profitability: Can the Regional Health Insurers Make Money?Mr Safder Jaffer, Managing Director, Middle East & Africa, Milliman

2.40 pm Using Analytics to Optimize ProfitsMr Hatim Maskawala, Managing Director, Badri Management Consultancy

3.00 pm Cost Effectiveness in Drug/Health InsuranceDr Husam R Majali, MD, Insurance Manager – Gulf, Merck Sharp & Dohme (MSD)

3.20 pm The Dubai Healthcare Market – A Newcomer’s First Impressions Mr Hein van Eck, Head: Funder Relations, Mediclinic Middle East

3.40 pm Anchor Address: Coping with Cyber Liability Risks in HealthcareMr Scott Davies, Associate Director, Financial & Professional Services Group, Aon (DIFC) Gulf Ltd

4.00pm CloseofConference&TeaBreak

8th Middle East Healthcare Insurance Conference13-14 October 2014, Jumeirah Creekside Hotel, Dubai, UAE

Hotel Reservation FormTo: Reservations Department

Email:JCHInhouseRes@jumeirah.com

Jumeirah Creekside HotelP.O.Box78377,Dubai,UnitedArabEmiratesTel:+97142308555Fax:+97142308556

www.jumeirah.com

Please fill in Guest particulars on Registration Form

Hotel Reservation: Email: JCHInhouseRes@jumeirah.com

8th Middle East Healthcare Insurance Conference13-14 October 2014, Jumeirah Creekside Hotel, Dubai, UAE

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