9 th april 2013
DESCRIPTION
Establishment of 9232 Common Services Centers in MP. CSC Scheme in MP. 9 th APRIL 2013. Presentation Outline. Salient Features of CSC Scheme Stakeholders & Implementation Framework CSC Infrastructure & Service delivery Snapshot of MPCSC Rollout Status - PowerPoint PPT PresentationTRANSCRIPT
9th APRIL 2013
CSC Scheme in MPCSC Scheme in MP
Establishment of 9232 Common Services Centers in MP
Presentation Outline
• Salient Features of CSC Scheme
• Stakeholders & Implementation Framework
• CSC Infrastructure & Service delivery
• Snapshot of MPCSC
• Rollout Status
• Expectation from Districts Administration
• Expectation from e Goverance Managers
Common Services Centers
NeGP envisions “web-enabled Anytime, Anywhere access” to
information and services in rural India, through three
infrastructure pillarsNational Data Bank/ State Data National Data Bank/ State Data
CentresCentres
Common Service CentresCommon Service Centres (CSC)(CSC)
State Wide Area NetworkState Wide Area Network
CSC is the front-end delivery point for Government, CSC is the front-end delivery point for Government, private and social sector services to rural citizens of Indiaprivate and social sector services to rural citizens of India
• CSC Scheme provides a framework to enable
setting up of 100,000+ ICT enabled access
points across rural India
- Targeting all the 638,000+ villagesTargeting all the 638,000+ villages
- 1 CSC for a catchment of 6000 - 7000 citizens1 CSC for a catchment of 6000 - 7000 citizens
- Managed by trained manpowerManaged by trained manpower
- Equipped with state of the art technologyEquipped with state of the art technology
- Supported by GovernmentSupported by Government of India & State
Govt
Common Services Centers
The Stakeholders
DIT FRAMEWORK
Central Ministries and Departments
State Government Agencies
SCAs
VLEs
RuralCitizen
StateGovernments
SDAs
DIT
NLSA
IT Services &Content
Providers
PrivateService
Providers
Roles… : Government of MP
• Driver for policy and other regulatory
requirements
• Service provider for e-Government services
• Infrastructure and other support to SDA/SCA
• Decide on Integration of CSCs with existing
physical/digital infrastructure
Roles…: State Designated Agency (SDA)
• MPSEDC has been designated as SDA:
- Facilitate e-readiness of the State
- Facilitate SCAs in Rollout of CSCs
- Help identify CSC locations
- Coordinate with SCAs and facilitate interactions with
State Government Departments
- Facilitate training, capacity building awareness
campaigns
- Facilitate SWAN interface
Roles…NLSA
• Provide program management support to DIT for rolling out CSC
Scheme
• Program Management: Provide strategy, framework and guidance to
all stakeholders for effectively managing the Scheme across the
country
• Monitoring of the Program: To enable DIT to review its progress
and to take appropriate timely corrective measures
• Assistance to States/SDA: In development of RFP, managing the
bid process, finalizing the Service Level Agreement
• GoI has appointed Infrastructure Leasing & Financial Services
(IL&FS) as NLSA.
SPV-SPECIAL PURPOSE VEHCLE
• “CSC e-Governance Services India Ltd” has been incorporated under the Companies Act 1956 on 16th July 2009
• The shareholders of the SPV include Government of India through 1 Golden share,
• State Governments – up to 44.5 % shares, SCAs - up to 44.5 % shares and Financial Institutions - up to 11 % shares
• The SPV is conceptualized to monitor the CSC Scheme and its outcomes on behalf of the Government at the National and State levels
ROLE OF SPV
• Facilitating Government Outreach through CSCs• Providing a standardized monitoring framework for
collaborative decision making process with State Governments and SCAs
• Catalyzing and maintaining content aggregation on an on-going basis
• Enabling Government functioning through the CSCs• Facilitating G2C Service Readiness• Monitoring the outcomes being achieved by the CSC• Building Capacity of all stakeholders
Roles…: Service Centre Agency (SCA)
• SCAs are the Prime Drivers of CSC implementation
• Implementation of the Scheme as per CSC
guidelines & Master Service Agreement
• SCA would be supported by GoMP/SDA and NLSA
• SCA to set up physical infra and operate CSCs and
launch various applications and services
• SCA to identify, select and train VLEs, establish the
CSC, aggregate and update content
Village Level Entrepreneur (VLE)
• VLEs entrepreneurial ability critical for
viability & profitability of CSC
• Should have some financial strength,
entrepreneurial ability & should belong to
local community/ village
• VLE would need to :
- Market Services of CSCsMarket Services of CSCs
- Undertake Local level publicityUndertake Local level publicity
- Coordinate with local playersCoordinate with local players
- Draw the local community to enable sustained Draw the local community to enable sustained
viabilityviability
• PCs (one PC min.)
• Printer, Web Camera
• UPS, Genset/Inverter, Furniture and Fixtures
• OS and office utility software
• Broadband Connectivity
• Built up space (150-200 sq.ft, with RCC roof),
interiors, furniture etc
CSC Infrastructure
• Web server, Application server, Database/back up
Server, Mail server
• OS, Database, Firewall, Mail, other system software
• UPS, Genset, Inverter
• User manuals, training manual, Trouble shooting
guides
• Will set up a NOC for monitoring complete CSC
network from SCA data centre, various servers &
equipments upto CSC level.
SCA infrastructure
Revenue Divisions = 10
Revenue Districts = 50Blocks= 313Gram Panchayats= 23,010
Census Villages (including uninhabited villages) = 54903
Proposed CSCs = 9,232 POPULATION (2011)
Total in crore = 7.2598Rural In crore = 5.2538
Madhya Pradesh A Snapshot
SCAs & No. of CSCs
Name of SCA Division & No. of CSCsSCA-wise no. of
CSCs
AISECT Hoshangabad (257) 257
AISECT Chambal (393), Sagar
(1076), Rewa (1447)2916
Reliance Communications Ltd
Jabalpur (1765) 1765
CMS Computers Ltd Gwalior (825) & Bhopal
(1311)2136
Consortium of NICT & Writers and Publishers
ltd
Indore (1130)& Ujjain (1028)
2158
Total no. of CSCs9232
(Complete Rollout in next 6-8 months)
CSC Rollout Status
Division Total CSCs
Chambal 393
Rewa 1447
Sagar 1076
Hoshangabad 257
Gwalior 825
Bhopal 1311
Indore 1130
Ujjain 1028
Jabalpur 1765
Total 9232
CSC COUNT AND WORKING STATUS MARCH 2013
SR NO
AGENCY NO OF CSC
ACTIVE
INACTIVE
WORKING %
1 AISECT 3383 1223 2160 36
2 RELIANCE 1736 919 817 52
3 NICT 794 385 409 48
4 CMS 891 449 441 50
Service Delivery
• SCAs would create a portal and set up necessary IT
infrastructure such as data centre and network the
kiosks, man the kiosks to enable service delivery.
• Computerized receipts with unique Sl. No. would be
issued to the citizens against services delivered.
• MP Online would be the window for G2C services
• SCAs would be free to offer beyond the services
offered by MP Online.
• SCAs would also offer various B2C services to
ensure financial viability
IndicativeIndicative Service ListService List
• E-Government Services –G2CE-Government Services –G2C• ––Land RecordsLand Records• ––Various CertificatesVarious Certificates• ––GrievancesGrievances• ––Form downloads and submissionsForm downloads and submissions• ––Bill payments (water, electricity, telecom, etc) & tax collectionBill payments (water, electricity, telecom, etc) & tax collection• ––Licenses, permits, subsidies etcLicenses, permits, subsidies etc
• Business to Consumer Services –B2CBusiness to Consumer Services –B2C• ––IT services (Printing, Scanning, DTP, web surfing, etc.)IT services (Printing, Scanning, DTP, web surfing, etc.)• ––Agri-business services (consulting, testing, information, procurement, etc.)Agri-business services (consulting, testing, information, procurement, etc.)• ––Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)• ––Commercial Services (Matrimonial, Astrology, Bio-data, etc.)Commercial Services (Matrimonial, Astrology, Bio-data, etc.)• ––Retail Sales & Referrals (FMCG, Consumer Goods, etc.)Retail Sales & Referrals (FMCG, Consumer Goods, etc.)• ––Education Services (IT, English Speaking, etc.)Education Services (IT, English Speaking, etc.)• ––Banking/ Financial ServicesBanking/ Financial Services
• Business to Business –B2B/G2BBusiness to Business –B2B/G2B• ––Market ResearchMarket Research• ––Advertising, Branding and PromotionsAdvertising, Branding and Promotions
Expectations from District Admn.
• Support/ Help to SCAs in locating CSCs
• Can provide Gram Panchayat/ School/ Any Govt.
Premises for nominal rent.
• Any e-governance initiative of district should focus
CSCs as citizen interface points.
• Start utilizing the CSCs for information dissemination,
Data entry, Data Collection/ MIS purposes,
popularization efforts etc
Expectations from e Governance Managers .
• MONITORING FOR OPTIMUM UTILISATION OF
RESOURSES DEPLOYED .
• TROUBLE SHOOTING & GREVIANCE REDRESSAL
AT LOCAL LEVEL
• Coordinate for providing Gram Panchayat/ School/
Any Govt. Premises for nominal rent for CSC
• Any e-governance initiative should focus CSCs as
citizen interface points.
• Start utilizing the CSCs for information dissemination,
Data entry, Data Collection/ MIS purposes,
popularization efforts etc
LIMITATIONS
• ELECTRICITY /POWER AVAILABILITY• RELIABLE & ROBUST CONNECTIVITY• BANKING (DEPOSITION OF COLLECTED
AMOUNT IN THE BANK ACCOUNT)• G2C SERVICES• IDENTIFICATION OF INTRESTED EDUCATED
ENTREPRENEUR
Thank you