9 top chatbot trends that will take 2020 by storm

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New age technology has impacted our lives in a multitude of ways. We now have automation systems in place that answer our queries and questions. Chatbots are one such invention which the world is talking about. These gifts of AI are interactive software that interacts with customers and answers their queries. You can easily spot them on most of the websites and even on WhatsApp.

Some data worth a watch :1. The chatbot market is expected to reach #3172 million by 20212. In 2020, we are going to see bots integration with payment services3. Around 50% of all the searches in 2002 are going to be driven by voice


The growing trend that we are witnessing in Chatbot programming and with the intervention of Machine Learning and AI, we are going to see some great developments in this field. As per the report of CNBC, chatbots will help the business to save up to $8 billion per year by 2022. This is a significant amount, and hence, Chatbots have become so popular. Thus there is going to be a great demand for chatbot experts who can bring the best of this technology and help the business to become more interactive with the customers. In this blog, we bring you top chatbot trends that you should be looking forward to this year.

https://www.globaltechcouncil.org/certifications/certified-chatbot-developer/

Copyright © Global Tech Council www.globaltechcouncil.org

Top 9 chatbot trends:

1. Chatbots with emotional touch- this is something that you should be looking forward to. With this AI can detect a person’s feeling, using facial detection techniques. When a person types the text, the Chatbot will try to understand the feeling of the individual and based on it; the Chatbot will extract the data to answer the questions. This is going to be a game-changer for many industries in the times to come.

2. Voice Bots- We have already mentioned that most of the searches in 2020 are going to be voice-based, and hence there is going to be greater use of voice bots. A research study by Accenture shows that digital consumers prefer voice-based searches which makes it easier for them to search for the desired product or service. Conversational bots are going to be useful for industries like insurance, finance, education, and travel.

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3. Chatbots with the human touch – This is another trend that you are going to observe in the times to come. Chatbots perform different tasks, like answering queries and providing information. In future, you can expect the chatbots to become more human-like. They will have improved capabilities. AI drives these chatbots, and they mimic human conversation, and they can find what the customer is asking. They can deliver a response which the customer is looking for. 4. Messaging platforms to use Chatbots- Yes, another use of chatbots that we are going to see is the use of chatbots in messaging. Around 68% of customers believe that messaging helps the business make them more connected. With time, companies are going to make use of messaging features to engage the customer. Besides, it will also help in lead generation, engaging customers, generating brand awareness and providing excellent customer support.

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5. Automated payment with Chatbots- In the times to come, we are going to see customers making payment directly via chatbots on Facebook and other messenger apps.

6. Rich customer insight- Another aspect that we will be discussing here has the best customer insight. Around 80% of the businesses are going to make use of customized result-driven chatbots. Advanced chatbots are going to be more result-oriented. Moreover, it also helps in better assessment of customer’s behaviour.

7. Conversational bots- Yes, another widespread application that we are going to see in the times to come is the conversational bots. It appears like you are talking to a human and they are responding. Chatbots are now working on Natural Language Processing which gives them this human-like behaviour.

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8. More Chatbot apps- As per Grand View Research, the worldwide chatbot market will reach $1.23 billion by 2025. And it will have an annual growth rate of 24.3%. In the future, more and more companies and brands are going to build applications. With the help of bots, the companies can easily collect the data and then analyze this data to make the right conclusion. For example, Instagram makes use of AI to offer contextual content to its users. 9. They will become a part of life- Chatbots are the most innovative technologies, and it is soon going to become a part of our life. These intelligent bots are used as virtual assistance.

These are few of the many ways by which Chatbots are going to impact our lives and change the future. If you too wish to become a chatbot expert, then this is the right time. Global Tech Council offers Chatbot training and Chatbot certification courses, which will help you become a Chatbot expert.

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9 top chatbot trends that will take 2020 by storm

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