($95). - eric · 2013. 12. 16. · their own skill level as well as get feedback from others and...
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-
ED 426 305
TITLE
INSTITUTIONSPONS AGENCY
PUB DATENOTE
AVAILABLE FROM
PUB TYPEEDRS PRICEDESCRIPTORS
ABSTRACT
DOCUMENT RESUME
CE 078 640
Active Listening and Feedback: Communicating Effectively.JobLink Winning at Work Instructor's Manual, Module 5.Coast Community Coll. District, Costa Mesa, CA.Office of Vocational and Adult Education (ED), Washington,DC. National Workplace Literacy Program.1996-00-00286p.; For "JobLink" final report and the ten relatedinstruction manuals, see CE 078 635-645.JobLink, c/o Coast Community College District, 1370 AdamsAvenue, Costa Mesa, CA 92626; e-mail: [email protected]($95).Guides - Classroom Teacher (052)MF01/PC12 Plus Postage.Adult Basic Education; Adult Literacy; Adult Students;Educational Needs; *Job Skills; Learning Activities;Learning Modules; Listening; Listening Comprehension;*Listening Skills; Literacy Education; *On the Job Training;Pretests Posttests; Speech Communication; SupervisoryTraining; Teaching Guides; Teaching Methods; Transparencies;*Workplace Literacy
This manual is a guide to an interactive training programdesigned to address key skills necessary in today's high performanceworkplace. The module is intended to meet the learning needs of productionworkers who may have limited basic skills or literacy. This module, whichaddresses active listening and feedback, is meant to help workers learn thecritical skills of appropriate and effective communication through personalexperience, demonstration, and practice. Workers using the module assesstheir own skill level as well as get feedback from others and put together apersonal development plan. This module contains six 1-1/2 hour lessons thatcover the following topics: (1) assessing your listening style; (2) lettingothers know you understand; (3) overcoming barriers to understanding; (4)giving feedback; (5) being specific; and (6) pulling it all together. Thetraining manual includes an instructor's guide that contains activities foreach lesson, transparency masters and student handouts, information sheets,teaching suggestions, and pre- and posttests; and a supervisor's guide thatcontains lessons on assessing listening style and effective feedback. (KC)
********************************************************************************
Reproductions supplied by EDRS are the best that can be madefrom the original document.
********************************************************************************
-
Job
Lin
k
Win
ning
At
Wor
k
U.S
. DE
PA
RT
ME
NT
OF
ED
UC
AT
ION
Offi
ce o
f Edu
calio
nal R
esea
rch
and
Irnp
rove
rren
l
)EDU
CA
TIO
NA
L R
ES
OU
RC
ES
INF
OR
MA
TIO
NC
EN
TE
R (
ER
IC)
Thi
s do
cum
ent l
ies
been
rep
rodu
ced
asre
ceiv
ed fr
om M
e pe
rson
or
orga
niza
tion
orig
inat
ing
it
0 M
inor
cha
nges
hav
e be
en m
ade
toim
prov
e re
prod
uctio
n qu
ality
Poi
nts
ol v
iew
or
opin
ions
sta
ted
in th
isdo
cum
ent d
o no
t nec
essa
rily
repr
esen
tof
ficia
l OE
RI p
ositi
on o
r po
licy.
Act
ive
List
enin
g an
dF
eedb
ack
Com
mun
icat
ing
Effe
ctiv
ely
Ass
essi
ng Y
our
Lis
teni
ng S
tyle
Let
ting
the
Oth
er P
erso
n K
now
You
Und
erst
and
Ove
rcom
ing
Bar
rier
s to
Und
erst
andi
ng
Giv
ing
Feed
back
Bei
ng S
peci
fic
Pulli
ng I
t All
Tog
ethe
r
C:
r'rq
LO
3) L
i "V
i
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Inst
ruct
or's
Man
ual-
To
Hel
p Y
ou o
n th
e Jo
b
Tab
le o
f C
onfe
nts
jobL
ink
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le5-
21
Les
son
2: L
ettin
g th
e O
ther
Per
son
Kno
w Y
ouU
nder
stan
d23
-39
V L
esso
n 3:
Ove
rcom
ing
Bar
rier
s to
Und
erst
andi
ng41
-63
V L
esso
n 4:
Giv
ing
Feed
back
65-8
1
V L
esso
n 5:
Bei
ng S
peci
fic
83-9
5
Les
son
6: P
ullin
g It
All
Tog
ethe
r97
-109
Inst
ruct
oes
Man
ual
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Inst
ruct
or's
Man
ual-
To
Hel
p Y
ou o
n th
e lo
b
An
Intr
oduc
tion
6In
stru
ctor
's M
anua
l
JobL
ink
The
abi
lity
to e
ngag
e in
app
ropr
iate
and
eff
ectiv
e co
mm
unic
atio
n is
a s
kill
that
mus
t be
lear
ned.
Yet
man
y
empl
oyee
s ha
ve h
ad n
o op
port
unity
to le
arn
how
to r
elat
e to
oth
ers;
and
oth
ers
have
lear
ned
tech
niqu
es
that
are
inap
prop
riat
e in
the
Uni
ted
Stat
es. A
s th
e tr
end
tow
ard
a te
am e
nvir
onm
ent i
n th
e w
orkp
lace
solid
ifie
s, c
omm
unic
atio
n sk
ills
beco
me
incr
easi
ngly
impo
rtan
t.
Thi
s m
odul
e fo
cuse
s on
list
enin
g an
d gi
ving
fee
dbac
k, tw
o "f
ound
atio
n sk
ills"
for
eff
ectiv
e co
mm
unic
atio
n;
with
out c
ompe
tenc
e in
list
enin
g an
d gi
ving
fee
dbac
k, e
mpl
oyee
s ca
nnot
mas
ter
mor
e-ad
vanc
ed
com
mun
icat
ion
skill
s.
Tra
inin
g G
oal:
The
goa
l of
this
mod
ule
is to
ass
ist s
tude
nts
to le
arn
how
to li
sten
act
ivel
y an
d gi
ve
cons
truc
tive
feed
back
.
Tra
inin
g O
bjec
tives
:By
com
plet
ing
this
mod
ule,
stu
dent
s w
ill b
e ab
le to
:
1.A
sk o
pen-
ende
d qu
estio
ns to
ass
ist i
n th
e lis
teni
ng p
roce
ss.
2.R
esta
te in
form
atio
n to
impr
ove
unde
rsta
ndin
g an
d cl
arity
.
3.U
nder
stan
d ba
rrie
rs to
com
mun
icat
ion
and
som
e te
chni
ques
to o
verc
ome
com
mun
icat
ion
obst
acle
s.
4.U
nder
stan
d w
hen
and
how
to g
ive
the
rece
iver
usd
n1 f
eedb
ack.
5. C
ombi
ne e
ffec
tive
liste
ning
and
fee
dbac
k sk
ills
to im
prov
e co
mm
unic
atio
n.
Cop
yrig
)-it
©19
96 b
y C
oast
Com
mun
ity C
olle
ge D
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ink
10
IA
ctiv
e L
iste
ning
and
Fee
dbac
k
Com
mun
icat
ing
Effe
ctiv
ely
Less
on 1
Ass
essi
ng Y
our
List
enin
g S
tyle
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
VL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ng S
tyle
Les
son
Des
crip
tion
jobl
ink
The
fir
st le
sson
in th
e A
ctiv
e L
iste
ning
and
Fee
dbac
k m
odul
e is
des
igne
d to
bui
ld a
rap
port
with
stud
ents
and
mak
e th
em s
tart
thin
king
abo
ut th
e im
port
ance
of
liste
ning
.
To
begi
n, s
tude
nts
read
a s
tory
and
tell
that
sto
ry to
a p
artn
er/li
sten
er. T
hen
the
liste
ner
take
s a
shor
t qui
z on
the
stor
y. I
n th
is w
ay, t
his
activ
ity g
ets
stud
ents
to a
sses
s th
eir
own
liste
ning
ski
lls.
The
less
on c
oncl
udes
with
eac
h st
uden
t dev
elop
ing
an in
divi
dual
ized
list
enin
g an
d fe
edba
ck p
lan.
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
©19
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
13
Page
6
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
'VL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ng S
tyle
Ob
ject
ives
By
com
plet
ing
this
less
on, s
tude
nts
will
be a
ble
to:
I.L
ist t
he b
enef
its o
f be
ing
a go
odlis
tene
r.
2.C
reat
e a
plan
to im
prov
elis
teni
ng.
Mat
eria
ls N
eede
dY
7 H
ardw
are
1.O
verh
ead
proj
ecto
r an
d sc
reen
2.N
oteb
ooks
3.In
dex
card
s (3
x5)
Form
sF-
12-M
--
"Lea
rner
Enr
ollm
ent F
orm
s"
"Pre
test
"
Tra
nspa
renc
ies
"Glo
ssar
y W
ords
" (T
rans
pare
ncy
1)
TrW
MP
IrIM
P
Han
dout
s"G
loss
ary
Wor
ds"
(Han
dout
1)
"Sto
ry A
" (H
ando
ut 2
A)
"Sto
ry B
" (H
ando
ut 2
B)
"Qui
z on
Sto
ry A
" (H
ando
ut 3
A)
"Qui
z on
Sto
ry B
" (H
ando
ut 3
B)
"Lis
teni
ng a
nd F
eedb
ack
Plan
" (H
ando
ut 4
)
1,ftW
eirt
I
Jobl
ink
Cla
ssro
om S
et-u
pIf
Tot
al T
ime:
90
min
utes
Ope
ning
- L
arge
Gro
up
Firs
t Act
ivity
- L
arge
Gro
up
Seco
nd A
ctiv
ity-
Pair
s
Thi
rd A
ctiv
ity-
Indi
vidu
al
End
ing-
Lar
ge G
roup
15 m
in.
20 m
in.
40 m
in.
10 m
in.
5 m
in.
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
1 4
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
1 .5
Page
7
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
P.4
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e
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LE
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
019
96 b
y C
oast
Com
mun
ity C
olle
geD
istr
ict
1
Page
8
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
7. A
ctiv
ities
Ope
ning
: 15
Min
utes
1. W
elco
me
stud
ents
.
2.D
iscu
ss th
e m
odul
e an
d w
hat y
ou w
ill b
e do
ing
over
the
next
6 s
essi
ons.
3.D
istr
ibut
e no
tebo
oks,
and
exp
lain
how
stu
dent
s sh
ould
use
them
to w
rite
dow
n w
ords
or
ques
tions
.
4.D
istr
ibut
e "P
rete
st' E
xpla
in th
at y
ou d
o no
t exp
ect s
tude
nts
to k
now
the
answ
ers
toda
y. T
hey
will
be ta
king
the
sam
e te
st a
gain
at t
he e
nd o
f th
e m
odul
e.
(wt.
tI)w
oo*
Tre
num
eney
jobL
ink
5.Pr
oJec
t "G
loss
ary
Wor
ds"
on th
e ov
erhe
ad. A
sk th
e cl
ass
to w
rite
the
wor
ds in
thei
r no
tebo
oks,
and
expl
ain
that
you
will
che
ck th
eir
note
book
s at
the
end
of d
ass
to s
eeho
w m
any
defi
nitio
ns
they
hav
e.
6.D
istr
ibut
e th
e "L
earn
er E
nrol
lmen
t For
ms"
, exp
lain
how
to f
in th
em o
ut,a
nd a
sk s
tude
nts
toco
mpl
ete
the
form
s.
1319
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
019
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
Page
9
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
V
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
20
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
Jobb
/1k
21Pa
ge 1
0
-
Act
ive
Lis
teni
ng a
ndFe
edba
ckL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ngSt
yle
Act
iviti
esF
irst A
ctiv
ity: 2
0 M
inut
es
The
Nam
e G
ame:
An
Intr
oduc
tion
to L
iste
ning
Ask
stu
dent
s to
sit
in a
cir
de if
poss
ible
.A
skif
any
one
rem
embe
rs th
e N
ame
Gam
efr
om th
eir
scho
olda
ys.
2.P
lay
the
Nam
e G
ame-
a ga
me
that
ess
entia
lly te
sts
play
ers'
abi
lity
to li
sten
car
eful
ly a
nd
rem
embe
r. A
s th
e in
stru
ctor
, you
go
firs
t!Pr
ocee
d as
fol
low
s:
jobL
ink
a.St
art b
y sa
ying
the
follo
win
g se
nten
ce,
subs
titut
ing
your
rea
l fir
st n
ame
for
Wen
dian
d an
y
obje
ct f
or w
ater
mel
on-t
hat i
s, a
nyob
ject
that
beg
ins
with
the
sam
e le
tter
as y
our
nam
e:
"My
nam
e is
Wen
di a
nd I
like
wat
erm
elor
e
In o
ther
wor
ds, u
se th
e sa
me
basi
c se
nten
ce to
cre
ate
firs
t-le
tter
patte
rns
like
Wen
di a
nd
wat
erm
elon
orM
ark
and
mar
bles
orJe
nnif
er a
nd J
ell-
O.
b. T
he n
ext p
erso
n no
w r
ephr
ases
the
firs
t per
son'
s co
mm
ents
, as
in:
"Tha
t's W
endi
and
she
like
s w
ater
mel
on.
I am
Kar
en a
nd I
like
kan
garo
os:"
Eac
h su
bseq
uent
per
son
repe
ats
wha
t'sbe
en s
aid
by a
ll pl
ayer
s an
d th
enad
ds to
it, f
ollo
win
g
the
sam
e pa
ttern
. Whe
n al
l stu
dent
sha
ve f
inis
hed,
it's
the
inst
ruct
or's
turn
aga
in:
Say
all
2 2
the
sent
ence
s in
ord
er-t
heco
mpl
ete
list o
f ev
eryo
ne's
nam
e an
dw
hat t
hey
like.
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
©19
96 b
y C
oast
Com
mun
ity C
olle
geD
istr
ict
2 3
Page
11
-
Act
ive
Lis
teni
ng a
ndFe
edba
ckL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ng S
tyle
Act
iviti
es7
Firs
t Act
ivity
:(c
ontin
ued)
jobL
ink
Dis
cuss
the
diff
icul
ty o
f re
mem
beri
ngev
eryo
ne's
nam
e: "
How
clo
sely
did
you
pay
atte
ntio
n w
hen
you
hadn
't go
ne y
et?"
The
n: "
How
clo
se d
id y
ou p
ay a
ttent
ion
afte
r yo
ur tu
rn?"
And
: "H
owdi
ffic
ult
was
it to
rem
embe
ral
l tho
se n
ames
?" F
inal
ly: "
Do
you
thin
k yo
u ar
e go
od li
sten
ers?
'
Noi
4.
DIS
CU
SS
the
diff
eren
ce b
etw
een
hear
ing
and
liste
ning
. Exp
lain
, "H
eari
ng is
aph
ysic
al p
roce
ss.
Lis
teni
ng is
a s
kill"
DIS
CU
SS
how
few
of
us a
re g
ood
liste
ners
.
5.A
Sk: "
Why
is it
impo
rtan
t to
be a
goo
d lis
tene
r?"
(To
mak
e su
re w
ege
t thi
ngs
righ
t the
fir
st ti
me.
To
help
in o
ur r
elat
ions
hips
, etc
.)
2 5
2
Les
son
1: A
sses
sing
You
r L
iste
ning
Styl
eC
opyr
ight
©19
96 b
y C
oast
Com
mun
ityC
olle
ge D
istr
ict
Pag
e 13
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
111.
Lul
l,. L
iste
lnia
g aw
l Pee
dbed
i Ato
sses
A0o
ur;;;
;;;;S
lyle
-sto
ry A
.
,Job
link H
ando
ut 2
AM
y al
arm
goe
s of
f at
410
a m
eve
ry r
oam
ing
dulin
g th
e w
eek
The
fir
st th
ing
I do
whe
n I
get u
pis
take
a s
how
ee A
tter
I fi
nish
taki
ng a
sho
wer
and
get
ting
chew
ed. I
usu
ally
eat
sam
ece
real
and
wad
the
pape
r fo
r a
kw m
inut
es. A
roun
d 53
0 am
. my
vanp
ool c
omes
to p
idt r
neup
to g
o to
wor
k W
hen
we
get t
o w
ork
abou
t at°
ant
, we
have
to d
o& in
tigh
t aw
ay. M
yjo
b is
to s
et u
p th
e m
achi
ne. I
go
to m
y w
orkS
tatio
n an
d m
ake
sure
ther
e is
not
hing
that
was
left
for
me
from
the
last
shi
ft.
Thi
sw
eek,
my
lead
is o
n va
catio
n so
I a
m f
illin
g in
for
her
Tha
tm
eans
I h
ave
to d
o th
e pr
oduc
tion
sWed
ules
fir
s th
ing
inst
ead
of r
ny u
sual
fob
. Whe
n
frie
nds
trot
At 9
1ea
t I a
m a
laf
ter
brea
kne
w w
ays
We
gesz
hod
and
Ano
ther
dr
1111
1 A
ctiv
e tb
teci
leite
evi F
eedb
ack
1.ssom 1: A sssss 1151 You/ ltste,. Style
"Oul
z on
Sto
ry A
"
new
mov
er T
hin
or id
es to
the
follo
win
g pu
seda
te
I.T
he s
peak
er s
ay w
hat t
ime
his/
her
alar
m w
ent o
ff
2.T
he s
peak
er s
ays
how
he
gets
to w
ork.
3.T
he s
peak
er s
ays
why
his
/her
job
has
chan
ged
this
wee
k.
4.T
he s
peak
er s
ay w
hat h
e ea
ts f
or lu
nch.
Joba
rk
Les
son
1: A
sses
sing
You
r Li
sten
ing
Sty
le
Han
dout
3A
2
jobL
ink
Act
ive
lloir
olui
tood
Pee
riac
klei". 1:
Aos
osijf
eAr
1.1.
1..iA
Style
Jail&
"Sto
ry B
"H
ando
ut 2
B
Mos
t com
pank
s w
ant c
erta
in s
kills
hor
n th
eir
empl
oyee
s. D
o yo
u kn
ow w
hat t
hese
kill
sar
e? I
f m
ore
errp
loye
es k
new
wha
t the
se d
olls
are
, the
y co
uld
mak
e su
re th
g ha
d th
em F
orex
ampl
e, e
mpl
oyer
s w
ant m
a:do
wel
b h
ow b
ow b
low
n B
ut w
hat d
oes
that
wea
n? A
nem
ploy
ee w
ho b
low
s ho
w e
a le
arn
can
mas
ter
any
new
situ
atio
n. T
his
help
s to
sav
e th
eco
mpa
ny s
tone
/ bec
ause
the
erry
loye
e do
esn'
t hav
e to
spe
nd a
s ra
ids
time
in tr
aini
ng a
nd c
ando
her
or
his
job
bette
r.
09m
Pla
lead
ma
tue
SPC
to w
rite
com
pan
empl
oye
Ots
suo
o
com
R4n
Act
ive
Lis
tam
lisit
aml P
reis
&Y
Imo
I. A
sss
ss 1
A Y
earlistemg Styl
"Oul
z on
Sto
ry B
"
Nem
ans
wer
Mao
or
Fibs
to ti
ts f
ollo
whg
que
stio
n*
JobL
Ink
I.A
war
ding
to th
e st
ory,
rei
ning
wri
ting,
and
list
enin
g ar
e so
me
of th
e sk
ills
com
pani
esw
ant e
mpl
oyee
s to
haw
.
2_M
en y
ou k
now
how
to le
arn,
you
saw
the
com
pany
mon
ey.
5.Y
ou n
eed
to k
now
how
to w
rite
to f
ill o
ut c
hart
s an
d w
e SP
C
4.T
oday
, em
ploy
ees
are
oanv
nuni
catin
g le
ss w
ith th
e pe
ople
who
wor
k ar
ound
them
5.W
hen
empl
oyee
s ca
n lis
ten
and
spea
k be
ttee
they
can
sal
ve p
robl
ems
and
corn
up
Wth
new
way
s to
da
thin
gs.
Han
dout
3B
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
BE
ST C
OPY
AV
AL
AB
LE
Page
14
-
1304
-ik
*Ito
IN
ando
ut
144-
8A.1
4.16
)I
Her
ibou
t
Act
ive
Lis
teni
ng a
nd F
eedb
ack
lrL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ngSt
yle
V A
ctiv
ities
7S
econ
d A
ctiv
ity: 4
0 M
inut
es
sojo
bb?*
1.D
ivid
eth
e da
ss in
to tw
o gr
oups
.D
istr
ibut
e'S
tory
A"
to o
ne g
roup
and
"St
ory
B"
to th
eot
her
grou
p.
2. A
sk e
ach
pers
on to
rea
d th
e st
ory
tohi
mse
lf o
r he
rsel
fW
alk
arou
ndto
see
if s
tude
nts
have
any
ques
tions
abo
ut th
eir
stor
ies.
3. N
owpa
ir up
one
'Sto
ry A
" pe
rson
with
a "
B"
pers
on.
4.T
ell t
he g
roup
that
thei
r lis
teni
ng s
kills
will
be
asse
ssed
.E
xpla
inth
at (
a) th
ey a
re g
oing
to ta
ke
turn
s lis
teni
ng to
the
othe
r pe
rson
's s
tory
,(b
) th
ey s
houl
d lis
ten
car0
11y
for
info
rmat
ion,
and
then
(b)
they
will
take
a s
hort
qui
z on
the
stor
y.
23
5. A
sk th
e "S
tory
A"
stud
ent t
ore
ad to
"B
7D
istr
ibut
eth
e "Q
uiz
on S
tory
A"
to th
e "B
" st
uden
t.
Tel
l "A
" no
t to
help
with
the
answ
ers!
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
©19
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
23
Page
15
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
'VL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ngSt
yle
1.11
Mik
e LI
Mm
esim
irs4
Pad
lock
tA
ileur
Lis
t.A.n
, byt
e
'Qui
z on
Sto
ry Ir
Jail*
Pla
no a
rm T
wo
a P
ala
to W
s M
owin
g an
alan
t
I.A
ccor
ding
to th
e ro
sy, l
eadi
ng, w
ridng
and
lam
ing
are
som
e of
the
tfrU
aeom
panI
mw
ant e
mpl
oyee
s to
hav
e
2.W
an a
u bo
w h
ow to
lear
n, a
u la
ve d
e co
mpa
ny m
oney
&Y
ou n
eed
to k
now
tow
to w
rite
to fd
l out
due
ts a
nd u
me
SP
C
4T
oday
, em
ploy
ee, a
re c
omm
unka
dry
less
with
the
peop
le w
ho w
ork
arm
ed th
em
S.
Whe
n em
ploy
ees
can
listm
end
spe
ak b
eta
they
can
oul
a pe
obkm
e an
d ca
ne u
pw
ith n
ew w
ays
to d
o th
ings
Whe
n yo
u ha
ve g
ood
com
mun
icat
ion
dole
au
art m
on li
kely
to d
o be
tter
in y
our
lob.
Law
n I.
Mas
k,. R
ut Il
atie
l Ine
s04
.01
4110
MC
at 4
*, G
ar O
M/Y
r11
4111
4mIt
PS
Han
dout
36
Les
son
I: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
019
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
3 0
'.1{E
ST C
OPY
AV
AL
AK
..t:=
jobL
ink
Page
16
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
VL
esso
n 1:
Ass
essi
ng Y
our
Lis
teni
ngSt
yle
Act
iviti
esSe
cond
Act
ivity
: (co
ntin
ued)
jobl
ink
6. W
hen
"B"
has
fini
shed
the
quiz
, ask
'air
tore
ad h
er o
r hi
s st
ory
to "
Ar
Dis
trib
ute
"Qui
z on
Sto
ryB
" to
"A
'.' A
s be
fore
, "B
" ca
nnot
hel
p!
7.sc
ore
the
quiz
zes
as a
gro
up.
(Qui
z on
Sto
ry A
: 1. T
rue,
2. T
rue,
3. T
rue,
4.
Fals
e, 5
. Tru
e, 6
. Fal
se(Q
uiz
on S
tory
B: 1
. Tru
e, 2
. Tru
e, 3
. Fal
se, 4
. Fal
se, 5
.Tru
e, 6
. Tru
e
8. A
sk th
e gr
oup
how
wel
l the
ydi
d. E
xpla
in th
at, o
bvio
usly
, kno
win
g th
e in
form
atio
n in
thes
e st
orie
s
was
not
cri
tical
. Say
: "B
utw
hat i
f th
ese
wer
e no
t cla
ssro
om s
tori
es?
Inst
ead
of s
tori
es, w
hat i
f yo
u
wer
e re
adin
g an
d lis
teni
ng to
job
info
rmat
ion?
Wha
t if
it w
ere
info
rmat
ion
your
supe
rvis
or to
ld
you?
Wha
t if
you
need
ed th
e in
form
atio
n to
com
plet
e a
proj
ect?
Wha
t if
you
need
ed to
corr
ectly
tell
the
info
rmat
ion
to s
omeo
ne e
lsen
9.A
sk: "
How
cou
ld y
ou h
ave
scor
edbe
tter
on y
our
quiz
?"
33
32
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
019
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
Page
17
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
1111
&N
oe M
illes
1O
lga
Feed
back
oA
g Y
our
Lsom
ing
Sty
le
liste
ning
and
Fee
dbac
k P
lan
JobU
nk
listm
ing
and
Feed
back
Pla
n fo
rT
o m
y su
perv
isor
I an
t om
en*/
taki
ng a
dos
on
Act
ive
Lis
teni
ng a
nd F
eedb
ack
as p
ot o
f th
e Jo
bLin
khb
rioi
te T
rain
ing
Len
ora
Hem
is m
y pl
an f
or im
prov
ing
my
Wan
ing
and
feed
bo*
okil
I el
m I
am
sow
er w
ed it
t ela
ll.21
112.
411.
1111
.111
1140
O M
ing
open
- e
nded
que
stio
ns.
O R
otat
ing
wha
t I h
emO
Usi
ng th
e M
s to
ask
que
stio
nsO
Sho
win
g th
e m
olar
I'm
Mol
este
dO
Not
jonp
ing
to c
oncl
usio
nsO
Payi
rg a
ttent
ion
whe
n I
linen
OB
eing
spe
cifi
c in
rtea
d of
judg
ing
OM
aint
aini
ng s
elf
°sni
dely
* an
d se
tf-e
stee
rn
OR
ecei
ving
fee
dbac
k
IWO
* tO
NO
M W
O to
211
1141
.411
114I
LM
INIA
MM
O
O A
sk o
pen
- en
ded
ques
tions
OR
otat
e w
hat I
Fea
rO
Use
the
5 W
s to
ask
que
stio
ns.
O S
how
the
spea
ker
fin
inte
rest
edO
Not
junp
cond
usio
ns
OPa
y at
ters
ion
whe
n I
liste
n
O B
e sp
ed&
inst
ead
of ju
dgin
gO
Mai
ntai
n R
if c
onfi
denc
e an
d se
lf-e
stse
m
OR
ecei
ve f
eedb
ack
tOIS
OM
ell O
f M
OM
/to
SUIM
IIIO
rs M
ISO
WO
MO
D
Law
s I A
ttest
sba
r lim
bs I
tgt
Car
gigl
e SO
UW
Ira
can
vor,
CA
ggpo
Uar
am4
4
Han
dout
4
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
C19
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
3 4
jobL
ink
BE
ST C
OPY
AV
AIL
AB
LE
Page
18
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
V'
Les
son
1: A
sses
sing
You
r L
iste
ning
Styl
e
Act
iviti
esT
hird
Act
ivity
: 10
Min
utes
Cre
atin
g a
List
enin
g P
lan
1.A
sk s
tude
nts
to c
ompl
ete
the
Lis
teni
ng a
nd F
eedb
ack
Plan
and
to s
ign
and
date
the
plan
.
2. T
hen
tell
stud
ents
to h
ave
thei
r su
perv
isor
s si
gn a
nd d
ate
the
plan
too.
(Not
e to
inst
ruct
or: t
hepu
rpos
e he
re is
to in
volv
e th
e su
perv
isor
in th
e le
arni
ng p
roce
ss.)
3.T
ell s
tude
nts
to m
ake
two
copi
es o
f th
eir
orig
inal
sign
ed L
iste
ning
and
Fee
dbac
k Pl
ans:
one
to g
ive
to th
e su
perv
isor
and
one
to g
ive
toth
e in
stru
ctor
at t
he n
ext d
ass;
eac
h st
uden
t kee
psth
e or
igin
al.
3
jobL
ink
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
©19
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
3 7 Pa
ge 1
9
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
EllA
dige
Lbl
eala
trad
l Fee
rard
kte
.. en
I:N
our
SW
.
Glo
ssar
y W
ords
Jai*
*
I.lis
teni
ng -
the
act o
f tr
ying
to h
ear
som
ethi
ng. A
ski
ll
2.H
eari
ng -
one
of
the
five
sen
ses.
A p
hysi
cal p
roce
ss.
To
perc
eive
som
ethi
ng b
y w
ay o
f th
e ea
rs.
3.B
enef
it -
som
ethi
ng th
at h
elps
or
aids
.
lAse
n I A
wai
ts lb
wld
ro I
ryle
C4.
10 S
IM W
Cm
* C
...oz
e, C
ap O
MT
erop
mea
ty
Tra
nspa
renc
y 1
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
leC
opyr
ight
019
96 b
y C
oast
Com
mun
ity C
olle
ge D
istr
ict
3 3
jobL
ink
Page
20
3 3
BE
ST D
OPY
MA
ILA
BL
E
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
Act
iviti
esE
ndin
g: 5
Min
utes
1.Pr
ojec
t "G
loss
ary
Wor
ds"
on th
eov
erhe
ad. A
sk s
tude
nts
for
thei
r de
fini
tions
.
2.D
istr
ibut
e on
e in
dex
card
to e
ach
stud
ent
Inst
ruct
stu
dent
s to
wri
te o
n on
e si
de "
One
rea
son
why
list
enin
g is
impo
rtan
t"an
d on
the
othe
r si
de "
One
list
enin
g sk
ill I
wou
ld li
ke to
impr
ove'
3. T
hank
the
stud
ents
and
invi
teth
em b
ack
to th
e ne
xt d
ass.
(71)
Tro
nspa
renn
r
40
fib
jobL
ink
Les
son
1: A
sses
sing
You
r L
iste
ning
Sty
le
41
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 2
1
-
Job
Lit*
Win
ning
At
Wor
k
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Com
mun
icat
ing
Effe
ctiv
ely
Less
on 2
Letti
ng O
ther
s K
now
You
Und
erst
and
It's
Oka
y to
Ask
Que
stio
ns!
113
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
7 L
esso
n D
escr
iptio
n
Job
Lin
k
Ask
ing
ques
tions
is a
n im
port
ant l
iste
ning
ski
ll. P
erha
ps th
is s
ound
con
trad
icto
ry, b
ut it
's tr
ue,
beca
use
your
aski
ng le
ts th
e ot
her
pers
on k
now
that
you
und
erst
and.
Thi
s w
orks
hop
is d
esig
ned
to
help
stu
dent
s de
velo
pas
king
ski
lls(1
) by
usi
ngW
ho?,
Wha
t?, W
here
?,W
hen?
, and
Why
?qu
estio
ns
and
(2)
by r
esta
ting
mes
sage
s. T
he le
sson
con
clud
es b
y gi
ving
stu
dent
s pr
actic
e in
usi
ngth
ese
skill
s
in a
one
-on-
one
role
-pla
ying
act
ivity
.
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
44
5
Page
24
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
T.
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
V O
bjec
tives
By
com
plet
ing
this
less
on, s
tude
nts
will
be a
ble
to:
I.U
se o
pen-
ende
d (i
nste
ad o
fcl
osed
) qu
estio
ns.
2. U
nder
stan
d th
e m
eani
ng o
fre
stat
e.
3.R
esta
te a
mes
sage
.
Mat
eria
ls N
eede
dV
Har
dwar
e
jobL
ink
V C
lass
room
Set
-up
Tv
Tot
al T
ime:
90
min
utes
1.O
verh
ead
proj
ecto
r
Y T
rans
pare
ncie
s"G
loss
ary
Wor
ds"
(Tra
nspa
renc
y
Han
dout
sLH
"Glo
ssar
y W
ords
" (H
ando
ut
"Res
tatin
g E
xerd
se"
(Han
dout
"Lis
teni
ng a
t Wor
k" (
Han
dout
Ope
ning
- L
arge
Gro
up
Firs
t Act
ivity
- L
arge
Gro
up
Seco
nd A
ctiv
ity-
Smal
l Gro
ups
2)T
hird
Act
ivity
- Sm
all G
roup
s
Four
th A
ctiv
ity-
Pair
s
End
ing-
Lar
ge G
roup
6) 7)
10 m
in.
10 m
in.
20 m
in.
15 m
in.
25 m
in.
10 m
in.
1711
1111
111M 5
)
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
4 6
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 2
5
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
lirL
esso
n 2:
Let
ting
Oth
ers
Kno
w Y
ou U
nder
stan
d
Act
ive
11.1
6ehm
elle
tt an
d F
eedb
ack
I.....
1
liste
ning
and
Fee
dbac
k P
lan
JobL
Ink
liste
ning
and
Fee
dbac
k P
lan
for
To
my
supe
rvis
or
I am
cur
rent
ly ta
king
a c
lass
on
Act
ive
List
enin
g an
d F
eedb
ack
as p
art o
f the
lobl
ink
Wor
ksite
Tra
inin
g Le
sson
s. H
ere
is m
y pl
an fo
r im
p:w
ing
my
liste
ning
and
feed
back
ski
lls:
I VIM
I am
lare
ady
0001
1 at
ean
tsla
clui
llhat
ioll0
CI
Ask
irv o
pen
- en
ded
ques
tions
.
OR
esta
ting
wha
t I h
ear.
LIU
sim
e th
e 5W
s to
ask
que
stio
ns.
OS
how
ing
the
spea
ker
fm in
tere
sted
.
CI
Not
jum
ping
to c
oncl
usio
ns.
OP
ayin
g at
tent
ion
whe
n I f
iste
n.
CI
Bei
ng s
peci
fic in
stea
d of
judg
jng
CI
Mai
ntai
nim
t sel
f con
fiden
ce a
nd s
elf-
este
em.
CI
Rec
eivi
ng fe
edba
ck
I wan
t to
lear
n hO
W tO
, (P
liass
shad
ullh
atio
nt0
OA
sk o
pal -
end
ed q
uest
ions
OR
esta
te w
hat I
hea
r
CI
Use
the
5 W
s to
ask
que
stio
ns
O S
how
the
spea
ker
rm in
tere
sted
ON
ot ju
mp
to c
oncl
usio
ns
OP
ay a
ttent
ion
whe
n I l
iste
n.
CI
Be
spec
ific
inst
ead
of ju
dgin
g
CI
Mai
ntai
n se
lf co
nfid
ence
and
sel
f-es
tean
0R
ecei
ve fe
edba
ck.
Stu
dent
1 S
igna
ture
/ D
ate
Sup
ervi
sors
Sig
natu
re /
Dat
e
team
I A
swan
/ Vow
styl
rC
ameo
01P
s by
.. C
m...
4 C
A*.
Don
nfla
wda
d 4
Han
dout
4
jobL
ink
gill
Act
ive
Ust
esla
s an
d lie
eam
cklg
s.o
I !A
M,(
Mon
Ina.
tea
lladg
nian
d
Glo
ssar
y W
ords
Jobl
ink
I.C
lose
d Q
uest
i3n
- a
ques
tion
that
req
uire
s on
ly a
'yes
or
a*n
oles
pons
e
2O
pen-
End
ed Q
uest
ion
- a
quis
tion
that
req
uire
s m
ore
than
a 'y
es' o
ra
no r
espo
nse
3.R
esta
te -
to r
epea
t in
your
ow
n w
ords
wha
t som
eone
dse
has
sai
d.
Inso
n 1
Lefty
Men
La.
Ibu
U n
d e
v e
a r
dC
C M
* 0
1.11
I f f
CO
M O
WN
..., C
., D
omIla
mio
at S
Han
dout
5, T
rans
pare
ncy
2
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
4 8
0B
E4
CO
PY A
VA
ILA
BL
E4
3
Page
26
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
VL
esso
n 2:
Let
ting
Oth
ers
Kno
w Y
ou U
nder
stan
d
Act
iviti
es7'
Ope
ning
: 10
Min
utes
.D
ISC
US
Sth
e "L
iste
ning
and
Fee
dbac
k Pl
an"
from
the
last
ses
sion
. Col
lect
a c
opy
from
eac
hst
uden
t.
2.Pr
ojec
t "G
loss
ary
Wor
ds"
on th
e ov
erhe
ad. T
ell s
tude
nts
to w
rite
the
wor
ds in
thei
r no
tebo
oks.
Exp
lain
the
defi
nitio
ns.
044,
t-21
Hon
etou
tT
rana
4011
401
jobl
ink
lool
k3.
DIS
CU
SS
why
it is
impo
rtan
t to
ask
ques
tions
to b
e a
good
list
ener
.
5 0
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht C
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tP
age
27
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Act
iviti
esFi
rst A
ctiv
ity: 1
0 M
inut
es
jobL
ink
info
rm th
e cl
ass
that
you
will
be
play
ing
"20
Que
stio
ns7
Thi
nkof
som
ethi
ng f
or s
tude
nts
togu
ess,
for
exa
mpl
e, a
new
spap
er o
r th
e"S
afet
y Fi
rst"
sig
n in
the
hall.
2.sa
y: "
I'm th
inki
ng o
f so
met
hing
. You
can
ask
me
up to
20
ques
tions
to f
ind
outw
hat I
'm th
inki
ngof
. You
can
ask
onl
y qu
estio
ns th
at r
equi
re a
'yes
' or
a 'n
o' a
nsw
ee.'
3.B
egin
play
ing.
Rem
embe
rto
ans
wer
onl
y w
ith a
'yes
" or
a "
no7
Hel
pst
uden
ts r
esta
te q
uest
ions
if n
eces
sary
.
4.A
skst
uden
ts to
dis
cuss
this
que
stio
n: 'W
hy is
it d
iffi
cult
to f
ind
answ
ers
whe
n yo
u ca
n as
k on
ly'y
es' o
r 'n
o' q
uest
ions
?"
5.E
xpla
inth
at q
uest
ions
that
req
uire
onl
y a
"yes
" or
"no
" re
spon
se a
re c
alle
d "c
lose
d qu
estio
ns"
beca
use
thei
r re
spon
ses
are
limite
d.
Ask
stu
dent
s ho
w th
ey c
ould
get
mor
e in
form
atio
n. L
ead
them
todi
scus
s "o
pen-
ende
dN
A6
ques
tions
!' E
xpla
in th
e di
ffer
ence
bet
wee
n op
en-e
nded
and
dos
ed q
uest
ions
.
5 2
5 3
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 2
9
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Act
iviti
esSe
cond
Act
ivity
: 20
Min
utes
10(1
1
5 4
jobL
ink
1.D
iscu
ss th
e 5W
s (W
ho?,
Wha
t?, W
here
?, W
hen?
, and
Why
?). H
ow w
ill th
e 5W
s he
lp s
tude
nts
ask
bette
r
ques
tions
?
2.D
ivid
e th
e da
ss in
to 5
gro
ups.
Ass
ign
each
gro
up o
neof
the
5Ws.
3.R
ead
the
follo
win
g se
nten
ce:
Thi
s is
som
ethi
ng th
at m
ost p
eopl
e ce
lebr
ate.
[Ans
wer
: a b
irth
dayl
4.T
ell e
ach
grou
p to
com
e up
with
3 q
uest
ions
usin
g th
e W
wor
d th
ey w
ere
assi
gned
.Fo
r ex
ampl
e, th
e W
ho?
grou
p m
ight
ask
:
(a)
"Who
spe
cifi
cally
cel
ebra
tes
this
?:
(b)
'Who
is th
e ca
use
of th
is c
eleb
ratio
n?,"
and
(c)
"Who
is th
is c
eleb
ratio
n ab
out?
"
5.A
llow
the
grou
ps 5
min
utes
to c
ome
upw
ith q
uest
ions
.
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
5 5
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 3
1
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Act
iviti
esSe
cond
Act
ivity
: (co
ntin
ued)
./i
jobL
ink
6.In
vite
eac
h gr
oup
to a
sk it
s qu
estio
ns, a
nd a
nsw
erth
em. T
hen
invi
te th
e cl
ass
to g
uess
the
answ
er to
the
sent
ence
.
7.K
eep
the
sam
e gr
oups
toge
ther
. Let
them
take
turn
s co
min
g up
with
pro
blem
s, th
ings
, or
stat
emen
ts a
nd h
avin
g th
e re
st o
f th
e gr
oup
ask
open
-end
ed q
uest
ions
to g
et th
e an
swer
s.
Dis
cuss
: "Su
perv
isor
s an
d co
-wor
kers
don
't al
way
s gi
ve u
sal
l the
info
rmat
ion
we
need
to d
oso
met
hing
or
to u
nder
stan
d so
met
hing
. And
som
etim
es th
eyex
plai
n th
ings
in w
ays
we
don'
tun
ders
tand
. Tha
t is
whe
n w
e ne
ed to
ask
que
stio
ns7
5 7
5 6
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 3
3
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
'V
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
IMA
Stiv
e L
i Mes
h.. E
wa
&w
ards
vtw
o.. I
Lea
vy O
... K
new
Wm
Und
Nal
l
Res
tatin
g E
xerc
ises
,Job
link
Roa
m e
w m
une.
Wow
Pag
er d
ie n
umb&
Mtn
yea
r re
nner
nann
i on
Ste
Non
e M
IL
PAM
&
Som
eone
say
rY
ou n
eed
to p
ut a
way
all
your
tool
s be
fore
you
go
hom
e'
Tou
r re
stat
emen
t"D
o po
u m
ean
you
war
t me
to h
ave
my
wor
k N
es c
lear
ed te
by
the
end
of m
y IN
K/
I. 'O
ur r
oduc
tivity
nee
dsID
be h
ighe
r ne
d m
onth
.'
2 Y
ou a
n ac
ed s
ome
(lam
es in
you
r pm
adtk
es n
ext w
eer
& I
pat
ant
wee
k w
ith h
im a
nym
ore!
t 'W
hen
you
we
done
cle
anin
g th
e m
adin
e go
me
Mar
ia to
Nee
if y
ou a
n he
lphe
r!
lano
ol la
te O
f. lo
mb.
Urd
nord
Cqf
oiul
toW
Cod
Gem
s*/ G
ap ta
rAs
Use
inel
l 6
Han
dout
6
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yri,g
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
53
JobL
ink
BE
ST C
OPY
AV
AIL
AB
LE
5 9
Page
34
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
lr A
ctiv
ities
Thi
rd A
ctiv
ity: 1
0 M
inut
es
lq04
41H
ando
ut
G 0
1.E
xpla
inan
othe
r lis
teni
ng te
chni
que:
res
tatin
g w
hat s
omeo
ne s
ays.
jobt
kik
2.A
skth
e da
ss w
hat r
esta
ting
mea
ns. A
s ea
ch s
tude
nt a
nsw
ers,
res
tate
wha
t the
stu
dent
say
s.E
xpla
inw
hat y
ou a
re d
oing
if s
tude
nts
do n
ot n
otic
e af
ter
a fe
w m
inut
es.
3.E
xpla
inth
at r
esta
ting
is "
putti
ng in
to y
our
own
wor
ds w
hat s
omeo
ne e
lse
says
7A
sk:
"Why
wou
ldyo
u w
ant t
o re
stat
e w
hat y
ou h
ear?
"L
ead
them
to s
ee th
at th
e re
stat
ing
tech
niqu
e (a
) he
lps
usm
ake
sure
we
unde
rsta
nd a
nd a
t the
sam
e tim
e (b
) sh
ows
liste
ners
that
we
are
payi
ng a
ttent
ion.
4.D
istr
ibut
eth
e "R
esta
ting
Exe
rdse
". T
ell t
he c
lass
to f
orm
gro
ups
of 2
or
3 an
d to
disc
uss
how
they
wou
ld r
esta
te th
e se
nten
ces.
Exp
lain
that
you
cou
ld b
egin
by
sayi
ng "
Do
you
mea
n...?
" or
"W
hat I
hear
you
say
ing
is...
"Ask
them
to w
rite
thei
r an
swer
s on
the
shee
t. C
ircu
late
am
ong
the
grou
ps to
help
them
with
thei
r an
swer
s.
5.A
skth
e gr
oups
to d
iscu
ss th
eir
answ
ers.
Hel
p th
e gr
oups
that
are
hav
ing
trou
ble.
6 1
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 3
5
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
VL
esso
n 2:
Let
ting
Oth
ers
Kno
w Y
ou U
nder
stan
d
Act
iviti
esFo
urth
Act
ivity
: 25
Min
utes
jobL
ink
Inst
ruct
or:T
he p
revi
ous
activ
ities
may
req
uire
mor
e tim
e th
an s
peci
fied
;if
so, y
ou m
ay n
eed
to
skip
the
Four
th A
ctiv
ity.
1.P
airo
ff s
tude
nts.
Exp
lain
that
eac
h st
uden
t will
now
hav
e a
chan
ce to
pra
ctic
e th
e sk
ills
lear
ned
toda
y.
2.E
xpla
inth
e pr
oces
s st
uden
ts w
ill f
ollo
w:
(a)
In e
ach
pair
, Stu
dent
A w
ill te
ll St
uden
t B s
omet
hing
that
is g
oing
on
at w
ork.
(b)
Stud
ent B
will
ask
que
stio
ns a
nd r
esta
te w
hat h
e or
she
hear
s.
(c)
The
n th
ey w
ill s
witc
h ro
les:
Now
B w
ill te
ll ab
out
som
ethi
ng th
at is
goi
ng o
n at
wor
k, a
ndA
will
ask
que
stio
ns a
nd r
esta
te w
hat h
e or
she
hear
s.
3.W
alk
arou
ndto
hel
p an
yone
who
is h
avin
g pr
oble
ms.
4.R
eass
embl
eth
e en
tire
clas
s in
one
gro
up a
nd d
iscu
ss th
is a
ctiv
ity.
Ask
:"W
as it
eas
y to
ask
ques
tions
and
res
tate
wha
t you
hea
rd?
Whi
ch w
as h
arde
r? D
id y
ou a
sk o
pen-
ende
d qu
estio
ns?" 6 3
6 2
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
tPa
ge 3
7
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Act
ive
List
enin
g an
d F
eedb
ack
Oth
ers
Kno
w V
ow U
nder
stan
d
liste
ning
at W
ork
JobL
Ink
Mirk
y) M
e w
eek.
Ost
en m
art"
, to
peop
le s
t wor
k. u
sing
Ms
*In
you
Nam
ed to
day:
Ask
ope
n-en
ded
ques
tions
.2
Use
the
5Ws.
Who
'. lit
tatt,
Mut
e.an
d /W
V5
Res
tate
wha
t you
hea
r.
Dur
ing
You
r w
ork
wee
k. a
nsw
er th
e fo
llow
ing
Otio
stIo
ns. I
nn b
ring
the
fillo
n-ou
t for
mto
you
r ne
xt d
ais:
IT
his
wee
k I u
sed
rny
new
ski
ts w
hen
I was
list
enin
g to
1I a
sked
the
follc
min
g op
en-e
nded
que
stio
ns (
lig a
t kas
t
5.I a
sked
the
follo
win
g qu
estio
ns u
sing
the
5Ws
(lie
at (
mo
l)
4I r
esta
ted
the
follo
win
g st
atem
ents
.
Wha
t was
sai
d
My
rest
atem
ent
Lww
..z W
V, (
Whe
n 11
.no.
You
ihul
tuts
and
OW
*. 0
10.6
Cu.
cut
euss
ars
edge
Dor
eIta
nden
t 7
Han
dout
7
jobl
ink
Kill
nai
ve Ib
teud
ai m
ad F
eed.
..di
Less
em S
Lem
, Oth
ers
Iwo.
toe
thul
erus
sul
Glo
ssar
y W
ords
Jobl
ink
I.C
lose
d Q
uest
ion
- a
ques
tion
that
req
uire
s on
ly a
'yes
' or
a"n
cire
spon
se
2O
pen-
End
ed Q
uest
ion
- a
qure
tion
that
req
uire
s m
ore
than
a 'y
es o
ra
'no'
res
pons
e
5.R
esta
te -
to r
epea
t in
your
ow
n w
ords
wha
t som
eone
dse
has
sai
d.
Loam
2 lu
llus
Oth
ers
Rm
s. lb
u th
ulen
Ord
Ose
ss.2
. 0 is
ms
Its C
aw C
atre
asyC
aust
Mt.
Iland
oot
IMS
CO
PY A
VA
LA
BL
E
Han
dout
5, T
rans
pare
ncy
2
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht ©
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
6465
Page
38
-
Act
ive
Lis
teni
ng a
ndFe
edba
ck V
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Act
iviti
esE
ndin
g: 1
0 M
inut
es
(144
.N
erie
lout
fran
epro
ssey
Jobb
ink
1.E
xpla
inth
at w
hen
we
real
ly tr
y to
list
en to
othe
rs, w
e ga
ther
mor
e co
mpl
ete
and
accu
rate
info
rmat
ion-
info
rmat
ion
that
lets
us
do o
urw
ork
mor
e ef
fect
ivel
y!
2.P
roJe
ct'G
loss
ary
Wor
ds"
on th
e ov
erhe
ad.
Rem
ind
stud
ents
of
defi
nitio
ns.
3.D
istr
ibut
e"L
iste
ning
at W
ork"
.A
skst
uden
ts (
a) to
hav
e so
meo
ne a
twor
k fi
ll it
out f
or th
em a
nd
(b)
to b
ring
the
com
plet
ed f
orm
back
to d
ass
the
next
wee
k.
4.S
aygo
od-b
ye!
6 6
Les
son
2: L
ettin
g O
ther
s K
now
You
Und
erst
and
Cop
yrig
ht 0
1996
by
Coa
st C
omm
unity
Col
lege
Dis
tric
t
6
Page
39
-
dobL
ink
Win
ning
At
Wor
k
C
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Com
mun
icat
ing
Effe
ctiv
ely
Less
on 3
Ove
rcom
ing
Bar
riers
to U
nder
stan
ding
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
VL
esso
n 3:
Ove
rcom
ing
Bar
rier
s to
Und
erst
andi
ng
Les
son
Des
crip
tion
jobl
ink
Man
y ba
rrie
rs p
reve
nt u
s fr
om u
nder
stan
ding
and
com
mun
icat
ing
effe
ctiv
ely.
On
the
job,
for
exam
ple,
we
are
dist
ract
ed b
y th
e w
rong
info
rmat
ion,
we
are
over
load
ed w
ith to
o m
uch
info
rmat
ion,
we
jum
p to
con
clus
ions
, and
we
assu
me
know
ledg
e.
In th
is le
sson
stu
dent
s w
ill b
ecom
e aw
are
of th
ese
barr
iers
and
then
will
lear
n so
me
tech
niqu
es to
over
com
e th
em. T
he p
roce
ss w
ill c
ontr
ibut
e si
gnif
ican
tly to
mak
ing
stud
ents
mor
e ef
fect
ive
liste
ners
and
mor
e ef
fect
ive
com
mun
icat
ors
over
all.
Les
son
3: O
verc
omin
g B
arri
ers
to U
mkr
.111
.1.1
,gC
opyr
ight
Ci1
996
by C
oast
Com
mun
ityC
olle
ge D
istr
ict
Page
42
C.
7 0
Ci7
1
-
Act
ive
Lis
teni
ng a
nd F
eedb
ack
Les
son
3: O
verc
omin
g B
arri
ers
to U
nder
stan
ding
Obj
ectiv
esB
y co
mpl
etin
g th
is le
sson
, stu
dent
s w
illbe
abl
e to
:
1.Id
entif
yth
e ba
rrie
rs to
eff
ectiv
elis
teni
ng.
2.N
ame
sped
fic
way
s to
ove
rcom
eba
rrie
rs to
goo
d lis
teni
ng.
3.D
emon
stra
tete
chni
ques
for
over
com
ing
com
mun
icat
ion
barr
iers
.
7 M
ater
ials
Nee
ded
V H
ardw
are
1.O
verh
ead
proj
ecto
r
2.In
dex
card
s (3
x5)
3.T
rans
pare
ncy
pens
v T
rans
pare
ncie
s"G
loss
ary
Wor
ds"
(Tra
nspa
renc
y 3)
"Fol
low
ing
Dir
ectio
ns"
(Tra
nspa
renc
y 4)
1111
1101
.1.1
1
V H
ando
uts
"Glo
ssar
y W
ords
" (H
ando
ut 8
)
"Fol
low
ing
Dir
ectio
ns"
(Han
dout
9)
"Why
Don
't Y
ou L
iste
n to
Me?
" (H
ando
ut 1
0)
1111
1110
111
jobL
ink
Cla
ssro
om S
et-u
pV
Tot
al T
ime:
90
min
utes
Ope
ning
- L
arge
Gro
up10
min
.
Firs
t Act
ivity
- L
arge
Gro
up10
min
.
Seco
nd A
ctiv
ity-
Indi
vidu
al10
min