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TRANSCRIPT
M A G A Z I N E
The Magazine for Business Friends and Colleagues
Spring / Summer 2004
2
CONTENTS
OUTLOOKSPRING/SUMMER 2004
Outlook is published two times peryear by the Jet Aviation Group of
Companies. It is intended for ourbusiness friends, colleagues and the
business aviation community.Outlook has a circulation of
20,000 copies. The contents may bereproduced, with credit to Outlook,
the magazine of Jet Aviation.Requests for more information onsubjects covered in this issue may
be addressed to:
Jet Aviation Management AGZollikerstrasse 228
P.O. Box 586CH-8034 Zurich
SwitzerlandTel. +41 58 158 8888Fax +41 58 158 8889
©Copyright 2004 Jet Aviation. All rights reserved.
Cover photo: Ramp at Jet Aviation Teterboro
Photography by Randy Smith
Publisher & Editor-In-ChiefHeinz R. Aebi
EditorsRoland BüchelerDarleen DeLisle
Corinne MoorMark Patiky
Robert Stricklin
Concept & LayoutThe Davis Barone Agency
PhotographyRandy Smith
Heinz Köhli, Chief Executive Officer
Challenger 604 struck by truck receives skinreplacement
FAA mandates coordinated through Jet AviationU.S. facilities
15 second hail storm causes major damage
Quality performance brings customer back for completion of second BBJ
Jet Aviation London Biggin Hill chosen for Hawker 700 refurbishment project
Falcon 20 refurbished with ecological Everglades theme
Engineering Services provide turnkey aviation solutions
Ramp extension and FBO refurbishment–morecustomer comfort and space
Palm Beach hosts NBAA Regional Forum
Jet Aviation Dubai now underconstruction–opening January 2005
Jet Professionals – People Solutions for Corporate Aviation
Aircraft sales continue to be positive as industryshows signs of recovery
Jet Aviation now manages over 160 aircraft worldwide
Jet Aviation charter partnership: A real benefit for aircraft owners
News & Information
4
7
10
14-15
18
EDITORIAL
MAINTENANCE
COMPLETIONS
ENGINEERING
FBO
SALES
MANAGEMENT
CHARTER
FEATURE
NEWS
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4
5
6
7
8
9
10
11
12
13
14-15
16
17
18
19-23
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3
EDITORIAL
Dear Business Friends,
Dear Colleagues,
GLOBAL PERSPECTIVE is a term that has been
synonymous with Jet Aviation since the company
was established by the late Carl W. Hirschmann in
1967 in Basel, Switzerland. He realized that global
expansion was the key to offering our customers
peace of mind when traveling to other continents.
His vision was to establish a network of locations
around the globe that ensured our clients of the same
consistent, dependable, service wherever and whenever
they traveled.
Mr. Hirschmann’s idea is more important today than
ever before. With current aviation capability,
one can reach any destination across the
globe in less than a day. Our customers,
private individuals and corporations of
every magnitude, have wide-ranging
needs to extend their reach across the
globe and establish important footholds
in new marketplaces. To accommodate
their requirements, we have established a
strong presence in Europe, the Middle and
Far East and the United States where we provide
comprehensive business aviation services on a
domestic and international basis.
As world markets continue to evolve, our Board of
Directors and Group Management have reiterated
our commitment to maintaining Jet Aviation’s Global
Perspective and expanding our international presence.
So, whether one owns an aircraft or charters,
Jet Aviation intends to be there, around the world,
offering premier, unsurpassed service and support.
By listening carefully to our customers, we have made
some important decisions regarding our global
expansion. For example, we recently began construction
of our new maintenance and FBO facility at the
International Airport in Dubai, United Arab
Emirates, and we plan to open another full-service
facility at the Congonhas Airport in Sao Paulo, Brazil
later this year. These additions to Jet Aviation’s global
network will allow our customers to receive the same,
high-level service at these new destinations that we
are known for elsewhere around the world.
Despite the global political challenges that our world
is facing, it is our strong belief that we, as a company,
can make an important difference. Our experience on
five continents has enlightened us regarding cultural
differences and it gives me pleasure to know that
Jet Aviation has truly become a multi-national
organization with a clear understanding of local
cultures, issues, differences and needs.
By following the vision of our founder and our
philosophy of GLOBAL PERSPECTIVE, we are
confident that we will continue to move forward by
serving customers from all cultures across the globe.
Our ultimate goal is to enable our clients to
accomplish their missions as effectively,
efficiently and as comfortably as possible,
so no matter where you are, you can
count on Jet Aviation’s global network
and our dedication to span all borders
and cultures with ease.
Sincerely yours,
Heinz KöhliChief Executive Officer
Struck by a service truck on the airfield, a
Challenger 604 sustained substantial damage to the
lower right-hand side of its fuselage structure and
was in need of a skin replacement.
In accordance to Bombardier’s requirements, Jet Aviation
Basel’s technicians manufactured shoring equipment
to prevent any movement of the aircraft during the
painstaking skin replacement. First, the right-hand
engine, pylon and saddle tank structure were
disassembled. Next, the damaged section was
removed and a new custom-made skin panel was
carefully installed, riveted, sealed and repainted.
While work was underway, the aircraft also underwent
a 60-month maintenance inspection, avionics
upgrade, a 3200-hour check and a hot-section
inspection of both engines. In addition, new carpeting
was installed and four seats were re-upholstered.
According to Rainer Albecker, senior vice president
and general manager of Jet Aviation Basel, technicians
acted swiftly to get the Challenger 604 back into
service. “Jet Aviation Basel's in-house engineering
capabilities helped to speed up the skin replacement
process so that the aircraft could be delivered to the
customer with a minimum of downtime,” said Albecker.
4
MAINTENANCE
CONTACT:Jet Aviation Basel
Tel. +41 58 158 4111
Fax + 41 58 158 4004
Top: Fuselage structure cleaning and drilling lowerskin panel
Bottom: Affixing of new skinpanel
CHALLENGER 604 STRUCK BY TRUCK RECEIVES SKIN REPLACEMENT
Federal Aviation
Administration (FAA)
mandates often pose a
formidable challenge
for aircraft owners.
Three Jet Aviation
U.S. facilities – Boston/
Bedford, MA; Dallas,
TX; and Palm Beach,
FL hold Supplemental Type Certificates (STCs) to
assist with compliance.
Jet Aviation Palm Beach, a Dassault Falcon Service
Center, received its STC for installation of the
Honeywell Mark VIII EGPWS on Gulfstream II
and III aircraft. Installation is relatively simple,
according to Avionics Manager Brian Wilson;
and often the interface can be done with
existing equipment.
Working with a January 20, 2005 deadline for
RVSM, Jet Aviation Palm Beach also recently
modified five Falcon aircraft. “We can assist Falcon
10/100/20/50 aircraft for RVSM needs,” says Wilson.
As an FAA Certified Repair Station, and authorized
service center for Raytheon aircraft, Jet Aviation
Boston/Bedford provides EGPWS, IHAS and RVSM
modifications for Hawker 800XP and 400 XP aircraft.
Jet Aviation Dallas – a Factory-Authorized Cessna
Citation Service Center, has performed a series
of RVSM, TAWS and EGPWS installations on
Citation 500s, 525s, 560s and 650s. With
deadlines for RVSM and TAWS rapidly approaching,
Thomas Rimml, senior vice president Jet Aviation
Dallas, urges owners to
schedule their aircraft for
maintenance as soon as
possible. “The certification
process alone takes several
months, advanced planning
will prevent you from
being restricted after the
deadline,” he says.
5
FAA MANDATES COORDINATED THROUGH JET AVIATION U.S. FACILITIES
Top left: Honeywell MarkVIII EGPWS screen
Top right: RVSM installation
MAINTENANCE
CONTACT:Jet Aviation
Boston/Bedford Tel. +1 781 274 0030Tel. +1 800 538 0233Fax +1 781 274 6573
Jet Aviation DallasTel. +1 214 350 8523Tel. +1 800 966 2378Fax +1 214 350 5188
Jet Aviation Palm BeachTel. +1 561 233 7250Tel. +1 800 538 0724Fax +1 561 233 7279
Hawker 400 XP RVSMHawker 800 XP Deadline: 01/20/05
EGPWS/TAWSDeadline: 03/29/05
Citation 500, 525, RVSM550, 560 & 650 Deadline: 01/20/05
EGPWS/TAWSDeadline: 03/29/05
Falcon RVSM 10/100/20/50 Deadline: 01/20/05
EGPWS/TAWSGulfstream II & III Deadline: 03/29/05
A I RC R A F T B E D F O R D D A L L A S PA L M B E A C H
R V S M E G P W S / T A W S D E A D L I N E S
A Citation II heavily damaged
by hail underwent extensive
repair at Jet Aviation Saarbrucken
in Germany. During the
landing approach to Amsterdam
Airport, the aircraft entered a
hailstorm at an altitude of
10,000 feet at a speed of 250 knots. In a matter of
15 seconds, the hail stones – the size of tennis balls
– damaged major parts of the aircraft. The radome was
completely shattered, the wing tips, antennas and pitot
tube were heavily damaged and the avionics systems
were covered with kevlar frazzles.
The aircraft was first prepared for ferry-flight to
Saarbrucken – new radome and avionics components
were installed and the airfoil selection was temporarily
repaired. After systems were tested and approvals from
aviation authorities in both Germany and the
Netherlands were received, the Citation II was flown
to the Saarbrucken facility.
In Saarbrucken, the damage was more
thoroughly examined. Leading edges of the wings,
wing tips and the horizontal and vertical stabilizers
were replaced as well as engine air intakes. New
baggage compartment
doors were installed
and major parts of the
upper nose section
re-skinned. The repair
was topped off with
a cabin refurbishment
and new exterior paint,
completed at Jet Aviation
London Biggin Hill.
“The project involved extensive engineering,
done in close cooperation with Cessna Aircraft
Company. The entire repair process took close to six
months and involved over 3,000 man-hours,”
says Markus Lehmann, station manager at
Jet Aviation Saarbrucken.
6
MAINTENANCE
CONTACT:Jet Aviation
Saarbrucken
Tel. +49 6893 94 880
Fax +49 6893 51 26
Top left: Heavily damagedwingtip
Top right: Nose radomedestroyed by heavy hailstorm
Bottom: Skin replacement onhorizontal stabilizer
15 SECOND HAILSTORM CAUSES MAJOR DAMAGE
After reconfiguring a head-of-state
Boeing Business Jet (BBJ) last year
to the full satisfaction of the client
– Jet Aviation Basel was entrusted
once again, by the same customer,
for another BBJ completions
project – the ninth completed by
the facility.
The completions project for the green BBJ began with
a full exterior paint job designed to match the customer’s
first BBJ and was then outfitted with a head-of-state
executive interior configured to seat up to 44 passengers
and five crewmembers. The aircraft includes first-class
seating; forward and aft club seating and a forward
lounge with two berthable, three-person fabric divans.
Galleys and lavatories were installed in the front and
aft sections, as well as a forward crew rest area.
“The cabin design features geometrical shapes and
patterns with lines and squares,” says Eric Jan, interior
design manager at Jet Aviation Basel. “Blue-patterned
fabric and leather armrests garnish the seats in the
club area and the first-class section has an airline
configuration with two rows of blue fabric seats on
each side of the aisle.”
The BBJ’s cockpit and cabin were equipped with the
latest communications and entertainment devices. The
lounge, forward and aft club seating areas were also
equipped with two 22” monitors in each section and
the first class area has five 8.6" drop-down monitors
and two 8.4” wall monitors.
7
QUALITY PERFORMANCE BRINGS CUSTOMER BACKFOR COMPLETION OF SECOND BBJ
CONTACT:Jet Aviation Basel
Tel. +41 58 158 4111
Fax +41 58 158 4004
Top: Forward club seating areaof BBJ
Bottom left: Forward lounge insecond BBJ completed for repeatMiddle Eastern customer
Bottom right: BBJ interior forward club seating area
COMPLETIONS
8
COMPLETIONS
JET AVIATION LONDON BIGGIN HILL CHOSEN FOR HAWKER 700 REFURBISHMENT PROJECT
More and more, Jet Aviation’s London Biggin Hill
maintenance and FBO facility is involved in
refurbishment projects – helping the location to
develop its reputation as
a full-service business
aviation center. After
performing a pre-buy
inspection on a Hawker
700 – the facility also
won a competitive bid to
refurbish the aircraft.
The project included new
carpet throughout the
cabin, galley and cockpit
areas; re-conditioning of
all the leather passenger
seats, curtain replacement
and gold plating on the
passenger cup holders. Sidewalls, baggage storage
areas and forward wardrobes were recovered in
new fabrics and the flight-deck instrument
panel fascia was replaced and the wood veneer
touched-up – the project was finished with a
partial paint job.
“The customer was very satisfied with the
quality of the new cabin interior. Our in-house
capabilities – engineering, cabinetry, upholstery,
sheet metal and painting, saved us valuable time
with the overall project,” says Stephan Koss,
senior vice president and general manager of
Jet Aviation London Biggin Hill.
Additionally, maintenance was performed and
included a 300-hour engine inspection, A and E
inspections and the removal, overhaul and
reinstallation of three starter generators.
CONTACT:
Jet Aviation London Biggin Hill
Tel. +44 1959 579 600
Fax +44 1959 579 601
Top: Newly refurbished interiorcabin of Hawker 700
Bottom: Passenger seat withretractable table
9
COMPLETIONS
FALCON 20 REFURBISHED WITH ECOLOGICAL EVERGLADES THEME
The Everglades, a veritable tropical oasis, located in
South Florida, was the theme of a recent refurbishment
on a Falcon 20 at Jet Aviation Palm Beach. Designer
David Bell and a team of Jet Aviation interior artisans
transformed the aircraft’s cabin, on behalf of a repeat
customer, into an exotic, ecological work of art.
“One of our objectives,” says
James Harrison, manager of
interiors/completions at Jet
Aviation Palm Beach, “was
to create more leg room
for continental flight.”
Condensing the galley and
forward baggage compartment and installing
new maple burl cabinets with rounded edges
accomplished this.
As one boards the Falcon 20, which now seats up to
nine passengers, the aircraft’s new tropical motif
is apparent. Alligators
and turtles decorate
carpeting in the main
isle, a Florida panther
peeks out of the grass
at the base of the
baggage cabinet, and
even a grassy design is
incorporated in the
step area. The cabin
walls are wicker rattan and brown and beige leather
seats, sporting star-embossed cushions now deploy
maple burl game-tables that look like elegant jewelry
boxes when stowed.
Other modifications include electric louver
shades and flat screen monitors on all four
bulkheads, a divan in custom chenille, a wind line
in leaf-embossed silk, an aft lavatory decorated in
silk material patterned with dragonflies.
CONTACT:
Jet Aviation Palm Beach
Tel. +1 561 233 7250
Fax +1 561 233 7279
Top left: Close-up of interior details
Top right: Falcon 20 seating configuration
Bottom: Falcon 20Everglades-style interior
Aircraft maintenance, repair and outfitting are tasks
best left to highly skilled professionals, which is why
so many aircraft owners, operators and technicians
rely on the expertise of Jet Aviation Engineering
Services L.P. (JAES). Established in 2001, JAES
provides engineering and certification services to
repair stations, modification centers and OEMs.
Based near San Antonio, Texas, a 30-person corps
of engineering specialists perform modification
work on a wide range of small to large-sized
aircraft. Working from conceptual ideas, the
engineering staff creates solutions ranging from small
modifications like an antenna or avionics installations,
to more extensive alterations of primary structures
– such as airframes, winglets, and tails – to yet even
more complex projects involving air, water, and
oxygen systems.
Once designs are created, engineers perform the
analysis and physical testing required by industry
airworthiness guidelines. In-house FAA designated
engineering and airworthiness representatives
obtain the appropriate approvals for modifications
through Supplemental Type Certificates (STCs).
“An STC is like a patent that can be used on a
specific aircraft type over and over again,” says
Michael Girps, senior vice president and general
manager Jet Aviation Engineering Services. ”Our
certification staff also provides field approval
assistance, PMA support, and import/export services.”
“Our focus is to make our knowledge and expertise
available to the industry,” says Michael Girps.
“Our goal is to meet the program requirements in a
demanding environment and to provide engineering
services our customers can count on.”
10
ENGINEERING
CONTACT:
Jet Aviation
Engineering Services
San Antonio, TX
Tel. +1 830 438 7486
Fax +1 830 438 7811
ENGINEERING SERVICES PROVIDE TURNKEY AVIATION SOLUTIONS
Top left: Engineering techniciancalibrates satellite installation
Top right: Telescope for a Boeing 747
Bottom left: Live TV installation
Bottom right: Computer re-designof winglet for a Learjet 45
What began in late
2003 as a project to
better serve Jet Aviation’s
Dallas customers – has
now been successfully
completed. The extended
ramp can now hold
twice as many aircraft
and the FBO offers every
customer comfort possible.
“By extending the length and width of the ramp,
we will now be able to accommodate bigger
aircraft like Gulfstream, Challenger, Falcon and
Global Express as well as a larger number of small
and mid-sized jets currently serviced at this
facility. The new ramp also offers a second entry
and exit point to the taxiways,” says Thomas
Rimml, Senior Vice President and General
Manager of Jet Aviation, Dallas.
Renovations to the terminal building included
redesigning the customer lounge; a full-scale
multi-media conference room, expanded
flight-planning capabilities, high-speed, Wi-Fi
Internet access, and a new pilot’s lounge.
New customer lounge furnishings are adorned
in mustard yellow leather-style fabrics and the
walls are in light shades of gray with a charcoal
gray fabric accent wall.
11
RAMP EXTENSION AND FBO REFURBISHMENT–MORE CUSTOMER COMFORT AND SPACE
Top: New ramp at Jet Aviation Dallas
Bottom left: Maintenance hangar
Bottom right: New FBO facilityat Jet Aviation Dallas
CONTACT:
Jet Aviation Dallas
Tel. +1 214 350 8523
+1 800 966 2378
Fax +1 214 350 5188
FBO
12
FBO
Top: NBAA static display at Jet Aviation Palm Beach
Bottom Left: Over 60 exhibitorsdisplayed their products and services
PALM BEACH HOSTS NBAA REGIONAL FORUM
The NBAA chose Jet Aviation to host its first
South Florida Regional Forum at Palm Beach
International Airport on March 10th. The daylong
learning and networking experience featured nearly
40 aircraft on static display, over 60 exhibits and a
number of seminars and briefings for the regional
business aviation community. “This was a great
opportunity for us to showcase our services and
capabilities to the aviation community,” said
Norbert Ehrich, senior vice president and general
manager of Jet Aviation Palm Beach.
Guests numbered over 1,200 and were treated to
a catered breakfast and lunch set-up in one of the
hangars that could have passed for a dining room
in any restaurant. According to Suzanne Cole,
senior manager forums and static displays for
NBAA, the event was a complete success.
“Jet Aviation was
a very professional
partner in promoting
our event to the
business aviation
community,“ she
said. “This was our
first foray into
South Florida, we
actually surpassed
our expectations
and would certainly
consider Jet Aviation
again for this venue.”
CONTACT:Jet Aviation Palm Beach
Tel. +1 561 233 7200
+ 1 800 538 0724
Fax +1 561 233 7240
www.jetaviation.com/london
13
FBO
JET AVIATION DUBAI NOW UNDER CONSTRUCTION–OPENING JANUARY 2005
Construction is currently underway on a third
Jet Aviation Middle East facility – the first
private executive aviation company at the Dubai
International Airport. The new facility will offer
a full-range of maintenance and FBO services to
private and corporate aircraft and is expected to
be operational by January 2005.
“We are not only the first private executive
aviation company in Dubai but also the first
organization with a global network. Dubai is a
strategic location and perfectly complements our
worldwide network facilities. We plan to provide
superior maintenance and FBO services that will
not only generate new business in the region, but
also better serve international business travelers,”
says Heinz Köhli, CEO of Jet Aviation Group.
Jet Aviation Dubai, built in conjunction with
Dubai-based Al Mulla Business Group, will offer
scheduled and unscheduled maintenance, aircraft
repair, defect rectifications, aircraft modifications
as well as avionics installations and retrofits for a
large variety of business aircraft. The planned
4,200 square meter hangar will be large enough
to accommodate two BBJs or Airbus Corporate
Jets – simultaneously and has 1,000 square meters
of workshop space.
The new FBO building will house a reception
area and refreshment center, VIP customer and
pilot lounges, state-of-the-art conference room,
prayer room and private offices. Immigration and
customs clearance, security checks, baggage
screening and metal detector capability will be
in-house and allow for secure passenger and
baggage handling. Flight crewmembers will have
access to the latest technology in weather and
flight planning and a fully equipped kitchen for
crew catering.
CONTACT:Jet Aviation
Management AG
Tel. +41 58 158 8888
Fax +41 58 158 8889
Photo: Artist rendering of Jet Aviation facility in Dubai, U.A.E.
14
FEATURE
JET PROFESSIONALS –PEOPLE SOLUTIONS FOR
CORPORATE AVIATIONFor both individuals who are searching for a
career and companies looking to hire an employee,
qualifications and the right chemistry are
essential for a winning combination. The process
and effort for both is enormous and that is
why Jet Professionals (JP) plays such an important
role in today’s aviation marketplace.
Established in 1983 and acquired by Jet Aviation
in 1996, Jet Professionals recently revived its
corporate identity to closely mirror that of its
parent company. With offices in Dallas, TX, Palm
Beach, FL and Teterboro, NJ, Jet Professionals
offers key support services to flight departments
seeking personnel support as well as a full-range
of management services.
Dedicated to the Placement of Aviation Personnel
Applying for a position is a streamlined
process through Jet Professionals new
technologically advanced user-friendly website
at www.jet-professionals.com. The site not only
provides information about the company’s
services, but also enables potential candidates to
One of my main goalswas to build a strongmaintenance presencein the U.S. and recentawards and service centerstatus commitmentsseem to indicate that
we are heading in the right direction.
Two of Jet Aviation’s U.S. facilitiesreceived the FAA Diamond Award for2003 and Honeywell and Williams-Rollshave increased their worldwide servicenetwork by adding more Jet Aviation locations; in another agreement, several ofour facilities will support a major fractionalprovider with maintenance services on anas-needed basis.
Our commitment and dedication havemade customers realize that quality workand meeting deadlines are a priority at Jet Aviation. Because of this, our PalmBeach facility recently added a fully staffedsecond shift to meet growing demand.
We also have good news for our FBOcustomers. Recently, we launched a special promotion with monthly prizes toraise awareness of our Online Pre-ArrivalService – see the story on page 23. Ourramp expansion and FBO refurbishment atDallas is finally complete – allowing us toaccommodate more and bigger aircraft.
For those in need of quality personnel, ourorganization also includes a top-notch aviationstaffing company, Jet Professionals, thatrecently fully integrated into Jet Aviation’scorporate identity – increasing our ClientCircle of Benefits to better serve you.
Theo A. Staub
President & COO
Jet Aviation North America
15
FEATURE
CONTACT:
Jet Professionals
Teterboro, NJ
Tel. +1 201 393 6900
Tel. +1 800 441 6016
Fax +1 201 462 4081
upload their resume for consideration and
search through current job postings, which
are updated daily.
JP also assists those seeking
employment with resume preparation and
three-day outplacement seminars.
If a person seeks employment in the
aviation industry – Jet Professionals is
the answer with a bevy of Fortune
500 companies throughout the U.S.
who rely on them daily for temporary and
full-time placements.
Aviation Personnel and Management Services
For over twenty years, Jet Professionals has
forged a solid reputation as a provider of aviation
personnel by placing outstanding professionals.
The job of hiring an employee is one of the most
time-consuming and important duties for any
manager. Jet Professionals offers confidential,
personalized searches tailored to meet
specific needs – unique to each client – even
conducting work behavior and personality
tests to ensure proper matches.
Maintaining a database of over 10,000
pilots, flight crewmembers, maintenance
and avionics technicians and administrative per-
sonnel, the company offers many vital place-
ment services. These include interviewing,
screening, applicant testing and background
checks, employee accounting, tax and payroll
deductions, insurance coverage and workmen’s
compensation.
Management services are also offered to
corporations who wish to outsource human
resources and administrative duties. While clients
focus on growing their business and increasing
revenue, Jet Professionals handles the non-revenue
producing tasks.
Because of its growing reputation,
Jet Professionals attracted new clients that
include such notables as Calvin Klein,
JC Penney, Exxon, Coca-Cola and Verizon.
According to Vice President Linda Herzog,
assuming the corporate identity of its parent
company has helped Jet Professionals to grow;
“Jet Aviation has a world renowned
reputation as the leading aviation services
provider and an internationally recognized
brand that will help facilitate our global
expansion in personnel services.”
After reporting a record nineteen aircraft sold
in 2003, executives in Jet Aviation’s Aircraft
Sales Division see further signs of a robust
recovery in the market. While conditions remain
rewarding for buyers in general – sellers too
have expressed better than anticipated results.
In the pre-owned aircraft segment, demand
continues to be persistent for Challenger 604,
Falcon 900EX/900B, and Gulfstream V/IV-SP
aircraft, where supply has suddenly become limited.
“The overall interest in aircraft ownership has
definitely strengthened which is also reflected in
the reporting of orders taken for new aircraft
since the last quarter of 2003,” says Walt Wakefield,
vice president of aircraft sales at Jet Aviation.
16
SALES
AIRCRAFT SALES CONTINUE TO BE POSITIVEAS INDUSTRY SHOWS SIGNS OF RECOVERY
CONTACT:Jet Aviation
Aircraft Sales Dallas
Tel. +1 214 366 0133
Tel. +1 800 966 2378
Fax +1 214 352 4678
Jet Aviation
Aircraft Sales Palm Beach
Tel. +1 561 242 2610
Tel. +1 800 538 0724
Fax +1 561 233 7201
Jet Aviation
Aircraft Sales Teterboro
Tel. +1 201 462 4118
Tel. +1 800 538 0832
Fax +1 201 462 4033
Clockwise from top right:Challenger 601; Falcon 10;Falcon 2000; Falcon 20;Gulfstream III; Gulfstream II;King Air B200; Challenger 601
In the Far East,
Jet Aviation has
added another
Global Express to
its management
fleet. The Singapore-based aircraft is the second of
that type in the region. “We see encouraging signs of
an improved economy in Asia, which is reflected in
the demand for new business aircraft and management
services,” reports Jürg Reuthinger, senior vice
president and general manager for Jet Aviation’s
aircraft management division in Europe, Middle &
Far East and South America. A Boeing 727, a Falcon
2000EX, an Embraer Legacy, a Hawker 800B and
two Gulfstreams – a G550 and GV are also either
under new full-management or flight support
agreements and are based in Europe.
Five aircraft that have joined Jet Aviation’s management
services in the U.S. are also available for charter and
include a Falcon 2000EX based in Teterboro, NJ, a
Falcon 2000 and Citation XL based in Chicago, IL,
and a Gulfstream 400, based in Palm Beach, FL. Two
more aircraft, a Falcon 20-5 based in Dallas, TX, and
a Challenger 604, based in Teterboro, NJ were also
added to the fleet, which brings Jet Aviation’s
worldwide management fleet to more than 160 aircraft.
17
JET AVIATION NOW MANAGES OVER 160 AIRCRAFT WORLDWIDE
MANAGEMENT
Top left: Falcon 2000EX
Top right: Jet Aviation’s flightoperations at Teterboro, NJ
Bottom: Managed aircraft
CONTACT:Jet Aviation Business Jets
Aircraft ManagementEurope, Middle and Far East
Zurich, SwitzerlandTel. +41 58 158 8787Fax +41 58 158 8785
Jet Aviation Business JetsAircraft Management USA
Teterboro, NJ/USATel. +1 201 462 4134Tel. +1 800 538 0832Fax +1 201 462 4136
Maintaining an aircraft can be a costly undertaking.
But what if you could offset some of the fixed costs
associated with your annual flight-operating budget
and still maintain control of your aircraft?
Jet Aviation offers a bona fide solution that generates
revenue by creating a partnership with aircraft owners
or their flight department. Under Jet Aviation’s charter
affiliation, the aircraft becomes available for charter
– allowing partners the likelihood to offset their
operating budget – while maintaining control of
their asset. The program is flexible, offering the
opportunity to pick and choose when and where to
participate, and designated pilots can even do the
flying. Jet Aviation coordinates all the details and
instead of remaining idle, the aircraft produces
revenue – wherever it is based.
In addition, as one of the largest purchasers of
aviation services, Jet Aviation enjoys extraordinary
discounts, which are shared with charter partners
whenever and wherever possible. Whether the need
is insurance, fuel, hangarage, maintenance or
refurbishing – Jet Aviation’s allies gain significant
economies through their affiliation.
The process to certify most aircraft types is relatively
simple, so the transition to this new service is
straightforward. According to Steve Wilson, senior
vice president and general manager of Jet Aviation’s
charter services, there is currently high demand for
mid-sized and small-cabin aircraft. “Because we are
one of the largest charter operators in the world,
aircraft owners can realize immediate benefits from
our partnership program,“ says Wilson.
18
CHARTER
Top: Jet Aviation’s CharterServices in Teterboro, NJ
Bottom: Partnership client
JET AVIATION CHARTER PARTNERSHIP: A REAL BENEFIT FOR AIRCRAFT OWNERS
CONTACT:Jet Aviation Business Jets
Aircraft Charter North America
Tel. +1 201 462 4100
+1 800 736 8538
Fax +1 201 288 3195
19
NEWS
CONTACT:
Boston/Bedford - Customers whose
aircraft undergo maintenance at
Jet Aviation's Bedford facility now
have another way to check the
progress of their maintenance project.
The new service called Aircraft
Maintenance Support System (AMSS)
– a password protected page that
allows owners and operators to check
the status of their maintenance
projects, aircraft repair history,
documentation, findings, and repairs.
In addition, the AMSS also provides
photographs of repairs and inspections
and users can receive progress
reports and updates via e-mail.
BEDFORD CUSTOMERSNOW ABLE TO
MONITOR MAINTENANCE ONLINE
TWO U.S. FACILITIESRECEIVE FAA
DIAMOND AWARD
Boston/ Bedford, Teterboro - Two
of Jet Aviation’s U.S. facilities were
awarded the FAA Diamond Award
for 2003 in recognition of excellence
for both their aircraft maintenance
technicians and repair stations. In
Boston/Bedford, nearly 70 percent
of the maintenance staff received
Boston/Bedford, Dallas, Palm Beach -
Jet Aviation recently signed a letter of
agreement with fractional ownership
provider NetJets to support their
unscheduled maintenance needs at
U.S. locations in Bedford, MA,
NETJETS TO RECEIVESUPPORT FOR
UNSCHEDULED MAINTENANCE
JET AVIATIONEXPANDS WILLIAMS-
ROLLS NETWORK
individual awards ranging from the
Bronze Award to the Ruby Award.
For the sixth consecutive year,
Jet Aviation’s Teterboro facility received
the FAA Diamond Award. Most staff
members also received individual
awards ranging from the Bronze
Award to the Diamond Award.
Dallas, TX and Palm Beach, FL.
“NetJet owners will now be able to
depend on Jet Aviation’s facilities for
support around the clock,” says Gary
Dempsey, senior vice president aircraft
maintenance and OEM development.
Boston / Bedford, Dallas, Dusseldorf,
Singapore, Zurich - Several Jet Aviation
locations – Dallas, TX, Dusseldorf,
From left: Don Crauswell, vice president field serviceNetJets; Mark Reed, SVP maintenance NetJets;Gary Dempsey, SVP aircraft maintenance andOEM development Jet Aviation; Theo Staub, president and COO Jet Aviation U.S. operationsand Thomas Mitchell, SVP and general manager Jet Aviation Boston/Bedford
From left: David Heydt, diector of maintenance andMichael Szczechowski, SVP and general managerJet Aviation Teterboro
Jet Aviation Boston/BedfordTel. +1 781 274 0030
+1 800 538 0233Fax +1 781 274 6573
Jet Aviation DallasTel. +1 214 350 8523
+1 800 966 2378Fax +1 214 350 [email protected]
Jet Aviation DusseldorfTel. +49 211 454 97-0Fax +49 211 454 3423
Jet Aviation Palm BeachTel. +1 561 233 7200
+ 1 800 538 0724Fax +1 561 233 [email protected]
Jet Aviation SingaporeTel. +65 6481 5311Fax +65 6481 8336
Jet Aviation TeterboroTel. +1 201 462 4000
+1 800 538 0832Fax +1 201 462 [email protected]
Jet Aviation ZurichTel. +41 58 158 8111Fax +41 58 158 8115
20
NEWS
Jet Aviation DallasTel. +1 214 350 8523
+1 800 966 2378Fax +1 214 350 [email protected]
Jet Aviation GenevaTel. +41 58 158 1111Fax +41 58 158 1115
Jet Aviation London Biggin HillTel. +44 1959 579 600Fax +44 1959 579 601
Jet Aviation TeterboroTel. +1 201 462 4000
+1 800 538 0832Fax +1 201 462 [email protected]
CONTACT:
Germany, Singapore and Zurich,
Switzerland – have been named
Engine Service Facilities for
Williams-Rolls to support Cessna
Citation Jets with FJ44 engines. In
addition, Jet Aviation’s Boston/
Bedford, MA, Duesseldorf and
Zurich locations have been
appointed to support the Premier
Jet by Raytheon, which is equipped
with FJ44 engines.
Dallas,Teterboro - Under a new
agreement, two more locations join
many other Jet Aviation facilities as
Honeywell TFE 731 Line
Maintenance Centers and service
centers for Honeywell APU line
maintenance – Teterboro, NJ and
Dallas, TX. Training is underway,
parts are being stocked and tools
London Biggin Hill - Heavy
maintenance and several inspections
were recently performed on a Hawker
800. To maximize efficiency during
the aircraft down-time, the customer
also decided on mandatory avionics
upgrades. The Hawker received new
ELT and TCAS II systems – removal
of the entire cabin was required and a
box section equipment cover was
seperately manufactured and certified
for the TCAS II installation.
Maintenance included an APU
removal for overhaul, various
HAWKER 800 GETSAVIONICS UPGRADES
AND HEAVY MAINTENANCE
APPROVED FORMAINTENANCE – GII
& GIV BAHRAIN-REGISTERED AIRCRAFT
Geneva - Jet Aviation’s Geneva
location was recently named an
approved maintenance facility by
the Ministry of Transportation,
Civil Aviation Affairs, of the
Kingdom of Bahrain for
Gulfstream GII & GIV aircraft.
The new approval allows the
facility to perform scheduled
and unscheduled base and line
maintenance, airframe and on-wing
engine repairs, avionics modifications,
have been ordered to meet
Honeywell standards. Honeywell
warranty and MSP service will be
administered directly with the
service centers.
structural inspections, re-sealing the
nose leg and satisfaction of several
service bulletins.
From left: Joseph Vitulli, northeast regional teamleader for Honeywell with Theo Staub, Presidentand COO Jet Aviation U.S. operations
TWO NEW HONEYWELLLINE MAINTENANCE
CENTERS
21
NEWS
incorporation of service bulletins
and defect rectifications on GII
and GIV aircraft registered in the
Kingdom of Bahrain. Just recently,
the facility worked on two such
aircraft. A GIV received a
24-month inspection, and a wing
rib replacement. An engine change
and a scheduled inspection were
performed on a GII aircraft.
Geneva - Heavy corrosion was
detected on both wing trailing
edges, the sponson areas and inside
the horizontal stabilizer during
inspections on two GIV aircraft.
Further corrosion in the floor structure
of the lavatory and the baggage
compartment was also discovered.
To perform NDT testing and repair
the corrosion in both winglets, the
HEAVY CORROSIONREPAIRS ON TWO
GIV AIRCRAFT CAAC MAINTENANCEAPPROVAL FOR
SINGAPORESingapore - The Civil Aviation
Authority of China (CAAC) granted
Jet Aviation Singapore approval to
perform maintenance and repairs
on Gulfstream aircraft registered in
China. As a result, the facility was
awarded a maintenance contract with
Air China to perform maintenance
on their GIV aircraft.
“We look forward to a long-term
relationship with Air China, which
recently entered the business jet
charter market with the acquisition
of a GIV aircraft,” says Geoffrey
horizontal stablilizer and the entire
cabin were removed.
Both aircraft cabins received
refurbishment that included
re-upholstering the seats, restoring
side walls in the entry area and
replacing the wood veneer. A new
water system was installed into one
aircraft, and avionics modifications
in the other aircraft included replacing
the ELT system. One aircraft also
received new exterior paint.
CONTACT:Jet Aviation Geneva
Tel. +41 58 158 1111Fax +41 58 158 1115
Jet Aviation SingaporeTel. +65 6481 5311Fax +65 6481 8336
Jet Aviation ZurichTel. +41 58 158 8111Fax +41 58 158 8115
AVIONICS ANDREFURBISHMENT
UPGRADES ON CESSNACITATION ULTRA
Zurich - TCAS II – a mandatory
requirement of the International
Civil Aviation Organization (ICAO)
by December 2004 – was installed
into a Cessna Citation Ultra. The
aircraft also received a solid state
flight director recorder (SSFDR), a
new air conditioning system and a
new emergency locator transmitter
with NAV interface. Additional
Hopkins, senior vice president and
general manager of Jet Aviation
Singapore.
22
NEWS
maintenance included Phase 1-5
inspections, NDT testing and
the overhaul of both engines.
Refurbishment included new exterior
paint, carpet, wood refinishing and
seats, headliners and sidewalls
recovered in leather.
15,000 HOURINSPECTION ON
CITATION IIPERFORMED
Zurich - Jet Aviation’s maintenance
facility in Zurich performed its first
15,000 hours inspection on a
Citation II aircraft. The landing
gear, both engines and major parts
of the cabin were removed to
initiate NDT testing on the
horizontal and vertical stabilizers.
Corrosion was discovered and the
forward engine mounts were
replaced as well as both landing-gear
forward attachment fittings, which
had reached their life-time
NEW INTERIORDESIGN MANAGER
Basel - Having conquered the seas
with his innovative yacht designs,
Eric Jan is looking for a new challenge
as interior design manager for
Jet Aviation Basel.
A graduate of the
Ecole Supérieure
d'Art Graphique
in Paris, Jan has
nearly 20 years of
experience as a designer and project
manager. “My knowledge in the
design field and international
experience will help me to develop
aircraft interior design solutions,”
says Eric Jan.
expectancy. The Citation II cabin
also underwent some refurbishment
of the sidewalls, seats and carpet.
CONTACT:
Jet Aviation BaselTel. +41 58 158 4111Fax + 41 58 158 4004
Jet Aviation Business JetsAircraft Management
Europe, Middle and Far EastZurich, Switzerland
Tel. +41 58 158 8787Fax +41 58 158 8785
Jet Aviation ZurichTel. +41 58 158 8111Fax +41 58 158 8115
Zurich - The European charter and
aircraft management divisions of
Jet Aviation implemented a new
computer-based aviation management
system – the AIROPS 2000. The
heart of the system is a comprehensive
database combining generic data
like airports, countries, etc., with
customized data such as specific
aircraft and customer information with
geographical and navigational data.
“The biggest benefit to customers is
improved efficiency and accuracy
and a shorter response time to
client inquiries,” says Jürg Reuthinger,
senior vice president and general
manager of Jet Aviation’s aircraft
management division.
AIROPS 2000: NEWBENEFIT FOR CHARTERAND MANAGEMENT
CUSTOMERS
B767 TO BEOUTFITTED FROM
FULL-SIZE MOCK-UPBasel - After selecting Jet Aviation’s
Basel facility to outfit a Boeing 767,
the customer requested a complete
replica of the interior to get a better
impression of the actual space
configuration. A life-sized model of
the interior was manufactured from
plywood and polystyrene – in just
six weeks. The completions project
is currently underway and expected
to be finished by early 2005.
23
NEWS
Worldwide - Jet Aviation’s
Pre-Arrival Service makes organizing
travel arrangements simple and
easy for aircraft handling, line
service, limousine and car rental,
hotels, catering and a host of
concierge services.
Every pre-arrival request will be
entered into a monthly drawing for
prizes – just for using the service.
Prizes include iPods, portable DVD
players, digital cameras, Blackberry
personal organizers, and a grand
prize – an IBM laptop computer.
To enter – simply log onto
www.jetaviation.com/prearrival.
JET AVIATION FBOHANDLES 87 PERCENT
OF WEF TRAFFICZurich - The FBO team handled 87
percent of the private jet traffic at
Zurich Airport – some 700 jets and 60
helicopter movements involving 1500
passengers and 400 crewmembers
– during the annual World Economic
Forum (WEF) held January 21-25 in
Davos, Switzerland. Jet Aviation
provided over one million liters of fuel
for a variety of corporate and private
aircraft as well as daily flights to and
from Zurich Airport to Davos with a Bell
430 and an Agusta A109 helicopter.
ASIAN DEMAND FORGLOBAL EXPRESS
INCREASESHong Kong - Iris Riesen, director
of operations at Jet Aviation
Hong Kong, credits promising
signs of a worldwide recovery
for the increase in charter activity
for travel to China, Japan, South
Korea and other Asian destinations.
“We expect this trend to continue,”
says Riesen.
CITATION BRAVOFLEET PROVES
EFFECTIVE SERVINGEUROPEAN MARKET
and an endurance of 4.5 hours,
passengers are able to fly non-stop to
destinations such as Moscow,
Helsinki, Cairo or Casablanca.
Zurich - Because of high demand and
the popularity of the aircraft type
amongst customers – Jet Aviation
recently added a third Citation Bravo
to its European charter fleet. The
aircraft is based in Zurich, Switzerland
and seats up to seven passengers.
With a flight range of 3,200 km
USE ONLINEPRE-ARRIVAL – WIN
GREAT PRIZES!
PERENNIAL FAVORITEJET AVIATION WINS IN2004 AIN FBO SURVEY
Teterboro, NJ/ Palm Beach, FL -
Aviation International News (AIN)
annual FBO Survey ranked two
Jet Aviation locations – Teterboro,
NJ and Palm Beach, FL – among the
Top 10 FBOs. In each category; line
service, passenger and pilot amenities,
services and facilities, both locations
received the highest rating possible.
CONTACT:Jet Aviation Business Jets
Aircraft CharterEurope, Middle/Far East
Zurich, SwitzerlandTel. +41 58 158 8686
Tel. 0800 247 829(within Switzerland only)
Fax +41 58 158 [email protected]
Jet Aviation Hong KongTel. +852 2215 3833Fax +852 2215 3733
Jet Aviation Palm BeachTel. +1 561 233 7200
+1 800 538 0724Fax +1 561 233 [email protected]
Jet Aviation TeterboroTel. +1 201 462 4000
+1 800 538 0832Fax +1 201 462 [email protected]
Jet Aviation FBO ZurichTel. +41 58 158 8466Fax +41 58 158 8475
Europe, Middle & Far East, South America
+41 58 158 8888
North America+1 201 288 8400
www.jetaviation.com
Charter Maintenance Interiors (Completions)
«We have nearly four decades of experience, 60 strategic global locations, 3'500 people, and one commitment; toensure your safety and convenience wherever you are – around the world. Through our Client Circle of Benefits
we are dedicated to deliver you the most comprehensive service in the business aircraft industry.»
Heinz Köhli, Chief Executive Officer, Jet Aviation Group of Companies
Sales Management Handling services (FBOs)
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