99452928 cisco unified presence with jabber

Morgan Stepp CCIE #12603 | [email protected] of 11

Cisco Unified Presence Installation Guide

CUP Overview Cisco Unified Presence (CUP) enables clients to perform

functions such as presence, instant messaging, phone

control, click to call, voice, video, visual voicemail, and

web collaboration. CUP integrates with Cisco and

third-party endpoints.

Later in this document, we will install and configure

Cisco Jabber which provides access to these CUP

features through a single client.

Installation Overview In this installation guide, we will install CUP on the ACME network. We will perform LDAP integration with CUCM and

CUP into the ACME AD environment, allowing a single directory and authentication method for all users.

We will also configure Jabber to provide CTI Phone Control and access to other CUP features.


Integrate CUCM with LDAP

1. Create Active Directory Service Account for LDAP Integration

AD Server > Start Programs > Administrative Tools > Active

Directory Users and Computers

Add new User to Service Accounts OU > ldap.admin

Set the account password to never expire

Recommended Groups: domain admins; enterprise admins;

group policy creator owners; schema admins

2. Activate CUCM Services for LDAP and CUP

CUCM > Cisco Unified Serviceability > Tools Control Center > Service Activation

Activate the following: Cisco CTiManager, Cisco AXL Web Service, and Cisco Dir Sync

3. Enable LDAP Synchronization

CUCM > System > LDAP > LDAP System

Check "Enable synchronizing from LDAP Server"

LDAP Server Type: Microsoft Active Directory

LDAP Attribute for User ID: sAMAccountName

4. Configure LDAP Directory

CUCM > System > LDAP > LDAP Directory

LDAP Configuration: ACME_LDAP (or meaningful name)

LDAP Manager Distinguished Name: cn= ldap.admin,

cn=Service Accounts, dc=acme, dc=com (FQDN of user)

LDAP User Search Base: cn=Users, dc=acme, dc=com

(Location of Corporate User Accounts)

Schedule Daily Synchronization

Set Phone Number Field to: IPPhone

Under LDAP Server, enter IP of Global Catalog Server

5. Configure LDAP Authentication

CUCM > System > LDAP > LDAP Authentication

LDAP Manager Distinguished Name: cn= ldap.admin, cn=Service Accounts, dc=acme, dc=com (FQDN of user)


6. Sync CUCM with AD Users and verify LDAP Users appear in CUCM

CUCM > System > LDAP > LDAP Directory

Perform Full Sync Now

User Management > User Group > Find > Standard CCM End Users > Find

Configure CUCM to Integrate with CUP

1. Configure new Application Server

System > Application Server > Cisco Unified Presence Server

Name: Enter IP of CUP Server

2. Update SIP Trunk Security Profile

System > Security > SIP Trunk Security Profile

Find > Non Secure SIP Trunk Profile

Check the following:

Accept Presence Subscription

Accept Out-of-Dialog REFER **

Accept Unsolicited Notification

Accept Replaces Header

3. Configure SIP Trunk to CUP

Device > Trunk > Add New

Trunk Type: SIP Trunk

Device Protocol: SIP

Device Name: CUP-SIP-TRUNK (or meaningful name)

Device Calling Search Space: <CSS capable of searching all DN’s>

SIP Information > Destination Address: IP Address of CUPS

Presence Group: Standard Presence Group

Subscribe Calling Search Space: <CSS capable of searching all DN’s>

SIP Trunk Security Profile: Non Secure SIP Trunk Profile

Select Save, then Reset Trunk

4. Configure CUCM Presence Service Parameters

System > Service Parameters > publisher cucm > Cisco Call Manager (Active)

Clusterwide Parameters (System - Presence)

Set Default Inter-Presence Group Subscription: Allow Subscription

Clusterwide Parameters (Device - SIP)

Set CUP PUBLISH Trunk: CUP-SIP-TRUNK (or Trunk created above)

5. Edit Default Credential Policies

User Management > Credential Policy Default

Set all Default Credential Policies to: Does Not Expire


6. Create CUP AXL user on CUCM

(Allow CUPS to login to CUCM and perform Directory Search)

User Management > Application User

User ID: CUP_AXL

Controlled Devices: All CUPS enabled Phones

User Management > User Group

Add New

Name: AXL_ACCESS

Add App Users to Group: CUP_AXL (user created above)

Add Role: Standard AXL API Access (Role Icon in Find Groups window)

Select Add Selected > Save

Restart AXL

Serviceablity > Control Center > Feature Services > Cisco AXL Web Service

7. Configure CUCM users to support CUP

User Management > User Group > Find > Standard CCM End Users

Select Add End Users to group

Click find > Select users to add > Save

User Management > User Group > Find > Standard CTI Enabled Group

Select Add End Users to group

Click find > Select users to add > Save

System > Licensing > Capabilities Assignment

Find > Select all desired users > Bulk Assignment

Check Enable CUP

User Management > End user

Set PIN and Digest Credentials for all CUP users

8. Configure CUCM Phones to support CUP

Device Association

Device > Phone > Select Jabber enabled phones

Select Line > Associate End Users

Find and Select correct end user for each phone

9. Add Client Services Framework Device to CUCM

Device > Phone > Add new > Phone Type > Unified Client Services Framework

Owner User ID: Find and Select correct end user

Under Protocol Specific Information >

Presence Group: Standard Presence Group

Device Security Profile: Cisco Unified Personal Communicator - Standard SIP


SIP Profile: Standard SIP Profile

Digest User: Find and Select correct end user

Select Save and Apply Config

Select Line 1 and enter DN shared with users

physical phone (can be CIPC)

Enter normal line appearance parameters

Select Associate End Users

Find and Select correct end user for each phone

Associate End Users to CSF Device

User Management > End Users

Select desired users > Device Association

Associate CSF device and Physical Phone that are

sharing the DN for this user

10. Configure CUP Phone Messenger User on CUCM

Application User > Add New

User ID: PhoneMessenger

Password: arbitrary password

Check Accept Presence Subscription

Controlled Devices: Select Physical Phones to be controlled by CSF Client

Install CUP Server 1. Install CUP on ESXI

Upload CUP ISO to ESXI Datastore

Map IOS to VM and begin installation

During install, ensure you enter the DNS IP(s) (10.10.4.10 in this example)

2. Post-Install Wizard

At first CUP web login, Post-Install Setup appears

Hostname: cucm

(Use the actual hostname of CUCM Pub, not IP)

IP Address: 10.10.5.10 (IP of CUCM PUB)

AXL User: cup.axl (user created above)

Security Password: Security Password of CUCM Cluster

Select Confirm

3. Verify CUP integration with CUCM

System > CUCM Publisher

Ensure CUCM Publisher Status displays four green checkboxes


4. Active CUP Services

Select Cisco Unified Serviceability > Tools > Service Activation

Select Check all Services

Uncheck (do not activate) Cisco UP SIP Proxy and Cisco UP Presence Engine. We will activate later.

Select Cisco Unified Serviceability > Tools > Control Center Network Services

Select and Stop Cisco UP XCP Router (needed for upcoming domain name change in step 5)

5. Cluster Settings

Select Cisco Unified Presence Administration

System > Cluster Topology > DefaultCUPSubcluster > CUP server

Name: 10.10.5.20 (change hostname to IP of CUP server)

Select Save

System > Cluster Topology > Settings

Domain Name: acme.com (customer domain name)

Select Save

System > service Parameters > Cisco UC SIP Proxy

Select Federation Routing CUP FQDN: cup.acme.com (FQDN of CUP)

Select Save

6. CTI Gateway and TFTP Server

Presence > Gateway > Add new

Presence Gateway Type: CUCM

Description: Description of CUCM Pub

Presence Gateway: 10.10.5.10 (IP Address of CUCM Pub)

Select Save

Application > Cisco Jabber > CTI Gateway Server > Find

Note that Gateway has already been created automatically

Application > Cisco Jabber > Settings

Primary TFTP Server: 10.10.5.20 (IP Address of CUCM Pub)

Select Save

Integrate CUP with LDAP

1. LDAP Server

Application > Cisco Jabber > LDAP Server > Add New

Name: ACME_LDAP (or meaningful name)

Hostname/IP Address: 10.10.4.10 (IP Address of AD Global Catalog Server)


2. LDAP Profile

Application > Cisco Jabber > LDAP Profile > Add New

Name: ACME_LDAP_PROFILE (or meaningful name)

Bind Distinguisher Name (DN): cn= ldap.admin, cn=Service Accounts, dc=acme, dc=com (FQDN of user)

Search Context: cn=users, dc=acme, dc=com (Location of Corporate User Accounts)

Primary LDAP Server: ACME_LDAP (LDAP Server created above)

Check “Make this the default LDAP Profile for the system”

Select Add Users to Profile > Find > select Users > select Add

Configure CUP Server

1. CTI Gateway Profile

Application > Cisco Jabber > CTI Gateway Profile > Find

Select the “Default_cti_tcp_profile_synced_000”

Check “Make this the default CTI Gateway Profile for the system”

Select Add Users to Profile > Find > select Users > select Add

2. Routing

Presence > Routing > Settings >

Preferred Proxy Listener: Default Cisco SIP Proxy TCP Listener

Select “Restart All Proxy Services”

3. IP Phone Messenger

Application > IP Phone Messenger > Settings

Ensure Application Password matches that of “PhoneMessenger” created on

CUCM

4. Activate services and restart CUP

Select Cisco Unified Serviceability > Tools > Service Activation

Activate Cisco UP SIP Proxy and Cisco UP Presence Engine

Access CUP via SSH and restart – utils system restart


Login to CUP and verify service operation

System > Cluster Topology > DefaultCUPSubcluster

Place cursor over server to activate services pop-up

Ensure all service checkboxes are green

Under Diagnostics > System Troubleshooter, failed services will appear with their root cause

Install Jabber for Windows

1. Jabber for Windows Overview

Cisco Jabber streamlines communications by unifying presence, instant messaging, video, voice, voice messaging,

desktop sharing, and conferencing capabilities securely into one client on your desktop.

2. Install Jabber on your Windows Desktop

Download Jabber from CCO and install on your desktop

Downloads Home > Products > Voice and Unified Communications > Unified Communications Applications > Unified Communications

Clients > Cisco Jabber for Windows

http://www.cisco.com/cisco/software/type.html?mdfid=284324806&catid=null

3. Configure Jabber and Login

Configure your Jabber Connection Settings by entering the Server Type and IP Address. To login, enter your corporate

user id and password.

Install Jabber for iPhone

1. Jabber for iPhone Overview

Cisco Jabber for iPhone provides users with VoIP calling, visual voicemail, and access to the corporate directory from an

iOS device. Features of Cisco Jabber for iPhone allow you to:

Place and receive CUCM calls using your mobile device while Cisco Jabber is connected to the network

http://www.cisco.com/cisco/software/type.html?mdfid=284324806&catid=null


Have multiple VoIP calls (call waiting, add new call, swap between active calls)

Use many of the standard in-call features that Unified CM provides, including hold, transfer, and conference

Connect automatically to the VPN if the corporate Wi-Fi network is not directly available

Transfer an active Cisco Jabber VoIP call from your device to your desk phone and vice versa

Transfer an active Cisco Jabber VoIP call to your mobile network

Dial numbers by raising the iPhone to the ear and speaking the name of the person to call

Search the corporate directory

Access voicemail through a visual list

Run the application in the background, and automatically register to Unified CM when available, and remain ready to

receive calls to the work phone number

Open an IM session with Cisco Jabber contacts

2. Prepare CUCM for Jabber with iPhone

A. Install Cisco Options Package file for devices (CUCM 8.5 and earlier)

COP supported in CUCM 7.1.5 and later. To make Cisco Jabber available as a device in Unified CM, you must install a

device-specific Cisco Options Package (COP) file on all your Unified CM servers. Login to CCO and download the latest

COP file such as “cmterm-iphone-install-111019.cop.sgn” or later. Next, within CUCM OS Administration, select Software

Upgrades > Install/Upgrade.

Downloads Home > Products > Voice and Unified Communications > Unified Communications Applications > Unified

Communications Mobility > Cisco Jabber for iPhone

http://www.cisco.com/go/jabber_iphone_cop

B. Configure Dial rules

Jabber for iPhone uses two sets of dial rules to make it easier for users to dial

phone numbers from their iPhone. Because people are accustomed to dialing

numbers differently from a mobile device than from a desk phone, consider

setting up Unified CM to accommodate the different number patterns that

mobile device users dial.

C. Configure SIP Dual Mode Alert Timer

Increase the SIP Dual Mode Alert Timer to ensure that calls to the Cisco Jabber

extension are not prematurely routed to the mobile-network phone number.

Select System > Service Parameters > CUCM Pub > Cisco CallManager (Active)

service

Scroll to the Clusterwide Parameters (System - Mobility) section

Increase the SIP Dual Mode Alert Time to 3000 milliseconds

D. Configure dedicated SIP profile

Create a dedicated SIP Profile that allows Cisco Jabber to stay connected to

Unified CM while Cisco Jabber is running in the background.

Device > Device Settings > SIP Profile

Create a new SIP profile, such as “iPhone SIP profile”

http://www.cisco.com/cisco/software/release.html?mdfid=283760466&catid=278875240&softwareid=284006014&release=8.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest


In the new SIP profile, set the following values to 660:

* Timer Register Expires

* Timer Keep Alive Expires

* Timer Subscribe Expires

E. Add User Device to CUCM

Add a new phone to CUCM to represent the iPhone

Device > Phone > Add New > Cisco Dual Mode for iPhone

The device name can be a combination of up to 15 numbers or uppercase letters and it must begin with “TCT”. Assign

the SIP profile created above. On the line appearance, set the “No Answer Ring Duration” timer to 24 seconds. Associate

this device to the appropriate end user as a controlled device.

2. Install Jabber on your iPhone

Access the App Store from within iTunes or use the App Store application on the iOS device. When you search for Cisco

Jabber, be sure to distinguish Cisco Jabber from Cisco Jabber IM. After installation, restart your iPhone.

2. Configure Jabber for iPhone and Login

Ensure the phone is connected to the corporate Wi-Fi. Launch Cisco Jabber and complete the setup wizard. Enter the

Device Name (TCTXXXX) and the IP address of your TFTP server (generally the IP address of your Unified CM server) of

the device you just added. Test basic telephony features in Cisco Jabber, such as the ability to make, hold, and transfer

calls.

Resources used for this document

CUP 8X SRND

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html

CUP Data Sheet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6837/data_sheet_c78-673825.html

Jabber Quick Start Voice and Video Guide

http://www.cisco.com/en/US/partner/prod/ps10265/jabber_windows_uc.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6837/data_sheet_c78-673825.html

http://www.cisco.com/en/US/partner/prod/ps10265/jabber_windows_uc.html


Jabber Quick Start Presence and IM Guide

http://www.cisco.com/en/US/partner/prod/ps10265/jabber_windows.html

Jabber for Windows Administration Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg.pdf

Jabber for iPhone Administration Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-

guide_chapter_010.html

CUP Frequently Asked Questions

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

CUP Deployment information (chapters 11-13 of the Deployment Guide)

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html

CUP Release Notes

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

CUP Licensing Information

http://www.cisco.com/en/US/products/ps6844/products_licensing_information_listing.html

http://www.cisco.com/en/US/partner/prod/ps10265/jabber_windows.html

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-guide_chapter_010.html

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-guide_chapter_010.html

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

http://www.cisco.com/en/US/products/ps6844/products_licensing_information_listing.html

99452928 cisco unified presence with jabber

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