A CALL TO EXCELLENCE

Mary Anne CannonVice President, Quality and EH&SJuly 19, 2012

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PROPRIETARY This document is the property of United Technologies Corporation and is delivered on the express condition that it and the information contained in it are not to be used, disclosed or reproduced in whole or in part, for any purpose without the express written consent of United Technologies Corporation; and that no right is granted

to disclose or so use any information contained in said document. These restrictions do not limit the right to use information obtained from another source.

UTC Business and technology

Hamilton Sundstrand Pratt & Whitney Sikorsky

Otis UTC Climate Controls & Security

2This document contains no technical data subject to the EAR or ITAR. Pratt & Whitney proprietary and confidential.

PRATT & WHITNEYIt’s in our power - history speaks volumes

PT6 JT8DR-1340 Waspp

Military EnginesCommercial Engines Small Engines

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ACHIEVING COMPETITIVE EXCELLENCEBuilding a “Quality First” culture

Develop strategy

Establish

Trackresults

Establish vision

Define metrics

Monitor progress

Prioritizeopportunities

progressImprove

processes

Key principles

Customer focused

Process oriented

Analyze & execute

pareto & RRCA

Data driven decision making

This document contains no technical data subject to the EAR or ITAR. Pratt & Whitney proprietary and confidential. 4

AVIATION HISTORY

1st powered flight

1st transatlantic flight1903

1919P&W formed1925

1st jet powered flight (He-178)19391st supersonic flight (Bell X-1)1947

P&W J5719511st jet liner service (De Havilland Comet)1952

1st non-stop round the world flight (B-52/ J57)1957

MIL-I-452081959 MIL-Q-9858

1960First man on the moon1969

P&W F100 IOC (F-15)1974

ISO 9000 Quality System1987

AS9100 series documents for aerospace

1999IAQC formed1998

for aerospace

F-22/ F-119 IOC2005

ICOP formally formed1998

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AS9100C, AS9101D Today

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ADVANCED PRODUCT QUALITY PLANNING(APQP)Voice of the customer

Production

(APQP)

Focus from correction to prevention

Manufacturing reviews

Process

Plan for Quality Cpk = 2

p

e e s

0 PPM

4 . 83 . 21 . 60 . 0- 1 . 6- 3 . 2- 4 . 8

Produce at rate

0 PPM

Produce at rateProcess certification

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SUPPLIER RISK MANAGEMENT

Reducing risk is key!

Deploy APQP

Supplier Quality

p yEnhance sub-tier supplier management

Conduct FOD assessmentsIntroduce certified clinics (lean andIntroduce certified clinics (lean and

continuous improvement) Leverage robust 3rd party inspectionsConduct robust management reviewsConduct robust management reviews

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OUR CALL TO ACTIONQ

We must continue to support the IAQG Vision

Quality is a must, not a discriminator

ppICOP is central to the IAQG mission and its successYou are central to ICOP (Industry Control Other Party)Increased focus on supplier processes and effectiveness is keyIndustry success relies on us

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OUR COMMON MISSION

SafetyQuality

We all depend on it!9This document contains no technical data subject to the EAR or ITAR. Pratt & Whitney proprietary and confidential.

PRATT & WHITNEYPowering the future

This document is the property of United Technologies Corporation (UTC). You may not possess, use, copy, or disclose this document or anyinformation in it, for any purpose, including without limitation to design, manufacture, or repair parts, or to obtain FAA or other governmentapproval to do so, without UTC’s express written permission. Neither receipt nor possession of this document alone, from any source, constitutesapproval to do so, without UTC s express written permission. Neither receipt nor possession of this document alone, from any source, constitutessuch permission. Possession, use, copying, or disclosure by anyone without UTC’s express permission is not authorized and may result in criminaland/or civil liability.

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