a centralised management tool for quality indicators in eustat jorge aramendi, anjeles iztueta,...
TRANSCRIPT
A Centralised Management Tool for Quality Indicators
in EUSTAT
Jorge Aramendi, Anjeles Iztueta,
Cristina Prado, Marta Mas
EUSTAT. Basque Statistics Office
Helsinki, 4 May 2010
Where the Basque Country is & What Eustat is
• The Basque Country is in the Northern part of Spain.
• An autonomous agency set up pursuant to the 1986 Basque Statistics Act.
• Headquarters are located in Vitoria. Provincial offices are in Bilbao, San Sebastián and Vitoria.
Index
– Eustat Quality System
– Origin and definition of the project. HOBETU
– Proposed indicators
• Indicator attributes
• Task distribution
• Minimum indicators
– Results
– Future approach
Eustat Quality System
1. StatisticalOperation
3. Annual Programme and Audit
4. Marketing
5. Continuous Improvement
6. Administration
8. Human Resources 7. Information and
Communication Systems
9. Knowledge Management
2. StrategyStrategic Plan
Marketing Planand Dissemination
Services Charter
Training plan
Equality Plan
Commitment to Basque Language Plan
EUSTAT PLANS EFQM MODELSTATISTICAL OPERATIONS
Technical Projects
Indicator Registries
Quality report
Quality Reportson Data Collection
Defining the project
• Organisational problems due to information dispersion
• Need for centralisation
• Tool: HOBETU
Defining the project
• Over 100 statistical operations.
• Source of the information• Statistical Operation Indicator Registry• Quality reports• Technical Projects • Quality Report on Data Collection
• Problems detected• Indicator integration• Ranks, units, calculation, registry, periodicity,...• Quality reports that are not comparable.
• Redefining: Uniformity and standardisation of indicators
Proposed indicators
• Realistic approach: availability, utility, calculable, work load.
• Common to all operations
• Part of the quality report
• Interesting for the organization
• EUROSTAT quality factors
• 4 of Relevance, 2 of Opportunity & Punctuality, 2 of Comparability, 3 of Accessibility & Clarity, 5 of Accuracy and Reliability, 1 of Costs and 1 of Geographical Scope
• Indicator bank for the whole organization
Indicator attributes
• Name
• Definition
• Calculation Method
• Measure
• Unit responsible for carrying out the work
• Periodicity
• Data source
• Registered value
• Reference value
• Target value
• Compliance
• Quality factor
• Quality report
Task distribution
• Centralised workload:• Current value: Website Hits, Media Hits, Satisfaction Index, Level of
Importance, Total Cost.
• Reference Value of all indicators.
• Unit Responsible for Operation:• Current Value and Target Value: Schedule Compliance, Time Lag,
Comparability Rate, Comparable Periods, Methodological Documents Disseminated Online, Publications Disseminated, Nº of Clicks to Access Information, Geographical Disaggregation, Response Rate, Coverage Rate and Sampling Errors.
• Target Value (Annual): Website Hits, Media Hits, Satisfaction Index, Level of Importance, Total Cost and Preparation Time.
Minimum indicatorsRelevance •Website Access
•Media hits•Satisfaction Rating•Importance level
Opportunity and Punctuality
•Schedule compliance•Time Lag
Comparability •Comparability rate•Comparable Periods
Accessibility and Clarity
•Methodological documents disseminated on the website.•Publications disseminated •No of Clicks to access information
Accuracy and Reliability
•Response rate •Over-coverage rate •Coverage rate or sampling fraction•Sampling errors (maximum 4)
Costs •Total Cost
Geographical Scope •Geographical Disaggregation
Summary
– HOBETU tool that centralises management of the indicators
– Coherence
– Comparability
– Assessment tool
– Quality reports
– Compliance reports
Future approach
– Register all the indicators of the EUSTAT’s quality system
•EFQM processes
•Institutional plans
