A Client Satisfaction and Industry Benchmarking Study

Spectrem Satisfaction Gauge

The Spectrem Satisfaction Gauge allows Wealth Management providers to:

Service Levels

Relationship with theirAdvisor / Administrator

Responsiveness and Communication Expectations

Financial Planning Activities

Website Features and Functions

Fees-Understanding and Value

Other Key Elements of their Overall Relationship

Identify the satisfaction level of your Wealth Management clients in key areas such as:

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Identify their likelihood to remain as your customer and their likelihood to make referrals to your organization.

Likelihood to Refer Company to Family/Friends

Analyze your results in Spectrem’s Visual Analytics Dashboards that enable you to view your client’s feedback segmented by their net worth, assets with your firm, age, and gender.

Compare the results of your organization’s results to those of similar providers. Results regarding specific organizations are blinded; however, you will be aware of the participants included in the peer group.

Compare your results to national norms based on Spectrem’s ongoing research with affluent investors.

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With Spectrem Satisfaction Gauge Wealth Management providers can:

Satisfaction With Frequency of Communication

Join Spectrem’s Satisfaction Gauge and receive monthly updates regarding trends in the Wealth Management industry.

840 S. Waukegan Rd. Suite 211Lake Forest, IL 60045 224.544.5195 info@spectrem.com

How does the Spectrem Satisfaction Gauge work?

Complete the Spectrem Satisfaction Gauge Subscription Agreement no later than July 31, 2020. You will immediately begin receiving a copy of our monthly High Net Worth Journal which is disbributed electronically.

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Upon completion of the Subscription Agreement, Spectrem will provide you a template to download customer information. This information will not include client names, just email addresses, account balances, age and gender. Return this information to Spectrem no later than August 30, 2020.

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On September 1, you will send your clients an email encouraging them to complete the survey that they will be receiving in the near future. Approximately two days after your clients are notified of the survey, your clients will receive an email providing a link for them to complete the survey. Survey results will be returned directly to Spectrem Group.

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On or about November 1, Spectrem will provide you access to dashboards that include the results of your survey along with the benchmarking of your results to other providers.

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Spectrem will schedule a conference call or meeting to discuss the key findings of your client feedback and identify key initiatives you may want to consider implementing.

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A follow-up email will be sent to customers who have not responded one week after the initial email. A third email will be sent a week later. On September 30, Spectrem will close the fielding for the study and clients will no longer be able to respond. (Hard copy surveys may be sent for additional cost and can be discussed with Spectrem.)

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