a customer engagement platform -...

A Customer Engagement Platform

ThinkSmart IT Solutions Pvt Ltd

USA

39555 Orchard Hill Place, Suite 600, Novi,

Michigan, 48375 | Phone: +1 (248) 274-4060

INDIA

114,138/1,City Center,

Rajiv Gandhi Infotech Park, Hinjewadi Phase I,

Pune, Maharashtra 411057, India

Phone: +91 (20) 65220908

Benefits for Sayaji Hotel: PreCheck-in Benefits -

• Web Check-in Button on Hotel Website.

• It Helps the Guest to easily find hotel location.

• Ancillary Upsells – like Room Upgrades.

• Special requests handling like parking space , smoking room etc.

• Complete Registration card and ID before arrival.

• Know your guest well in advance- Public Facebook , twitter data sharing

Check-in

• Optimize your front desk operations.

• Plan Better – no waiting for the guest.

During the stay

• Real-time Chat - allow Hotel to attend their Guest’s complaints /

emergencies if any during stay.

• Cross Sell – Sell other services like spa , restaurant etc.

Check-out

• Check the bill on mobile and Make payment.

• Feedback Form – Handle the concerns in real-time.

After Stay

• Posting of Photos / Videos on Social Media by Guest will help Hotel /

Resort to gain the promotional mileage

• Connect Better- Use this as Marketing and Branding tool.

Benefits for Hotel Guest

• Check-in to any hotel well in advance absolutely from anywhere.

• No more waiting - Formalities are completed much before guest reach the

hotel.

• One click communication for special requests / complaints etc.

• Just drive up, pick up your key and go straight to the room

• Checkout - Review invoices for errors from any mobile device and pay the

same from a mobile device

• Request for Laundry pickup by guest over Chat window

Features coming in next versions -

• Ability to Select own Room as per preference from the Mobile App.

• Keyless entry, Controlling of Room devices i.e. TV, Air-conditioning,

Lights etc.

• Localization – The user will be able to use this app in his own language

( i.e. Japanese , Spanish , Russian , Chinese, German etc. )

• Access of Room Service menu & placing order through App

• Receive discount coupons for repeat visits (If the hotel has one

implemented).

• One click access to ATM’s, Car Hire, Resort Map, City Map, Shopping

nearby, etc.

• Ability to give Print from the app itself for shared printer access in the Hotel.

• Guided sign board using the app ( i.e. if Room number 624 is allocated to the

Guest then with the help of the app he will be guided to reach the room)

In next slides we have added

some actual screens to get the

feel of the Solution..

Sr. No. :

Name : NILESH M BHATTAD

Nationality : INDIAN Room No. : 301

Organization : ThinkSmart LLC Designation:CEO

Address 1 : A-304 , Reflection , Danage chauk, pune

Address 2 : Maharashtra, India

Tel. / Mobile No. : 9860086830 Email id : [email protected]

Date of Birth : 10/08/1981 Date of Anniversary : 17 feb

Arrival Date : 7 Oct 15 Departure Date : 9 oct 15

Arrived from : pune Arrival time : 4.30 PM

Duration of Stay : 3 Plan :

Rate : 15000 Taxes :

Business : YES Leisure : Others :

Purpose of Visit :

Cash : TC : Credit / Debit Card : BTC :

Mode of Payment : Please tick

Credit / Debit Card No. : Expiry date :

Booked by : Scaale group

Receptionist's Signature :

Guest Signature :

Room changed from : Reason :

I agree that my liability for this bill is not waived and agree to be held personally

liable in the event that the indicated person, Company of Association fails to pay

for any part or the full amount of these charges. I also agree that the Hotel shall

not be responsible for the safety of my valuables as a Safe Deposit Locker is

available free of charge.

Please Note : Loss of Key Rs. 1500/-.

I agree to release toom by 12 noon. Should I fail to check out, I authorise the

Management to pack and remove my belongings to the Hotel Cloak room so

that this room is available for incoming guest with Confirmed reservation. I

also agree to abide by the House Rules as per copy maintained in the room.

Please Note : All disputes subject to Local Jurisdiction. Photo 1 :

Dear Valued Guest,

It was a Great Pleasure serving you during your stay at Ocean Palms Resort, Goa. We hope you have been

satisfied with our hospitality. Our aim is to continuously improve our services and facilities. We would

appreciate your feedback and comments. This would greatly help us to make your next visit even more

satisfying.

1 MAIN STREET, LAS VEGAS

Excellent : Good : Satisfactory : Poor :

Accuracy of Front desk : Please Tick.


Welcome / Check-in - Speed & efficiency : Please Tick.


Arrival Transfers : Please Tick.


Front Desk Courtesy : Please Tick.


Baggage Assistance : Please Tick.


Resort Ambience : Please Tick.


Room Quality & Comfort : Please Tick.


Room Maintenance & Cleanliness : Please Tick.


Air Conditioning : Please Tick.


Quality of Food : Please Tick.


Quality of Service : Please Tick.


Resort Activities : Please Tick.


Swimming Pool Hygine & Cleanliness : Please Tick.

Continued………


Wi-Fi / Internet connectivity : Please Tick.


Employee's Knowledge & Efficiency : Please Tick.

Excellent : Good : Satisfactory : Poor

Employee's Pleassantness / Courtesy & Hospitality : Please Tick.

Excellent : Good : Satisfactory : Poor

Overall Hotel / Resort Experience : Please Tick.

Name of the employee : Service provided :

If you had exceptional service from any employee , we would appreciate your comments :

Guest Name : Room No. :

Mobile No. : Email id :

Special Comments / Suggestions if any :

Guest Signature :


Spa & Health Club & Beauty Parlour Services : Please Tick.


Laundry Service : Please Tick.


Room Service : Please Tick.

Front Desk Operation

OVERVIEW

Hotel Portal facilitating Hotel Front desk for following features

• View all Checked-in request

• Download & View Reservation Card

• Accept Check-in request

• Reject Check-in request

• Accept Checkout request

• Upload Bill Invoice for user

URL of Portal : http://live.mysmartcheckin.com/fd/

http://live.mysmartcheckin.com/fd/

HOME SCREEN

This screen displays the list of Checked-In Records for logged-in hotel.

ACCEPT CHECK-IN

1 To Accept Checkin Request, please click on “Customer Name” [Link 3] link

2. Add & save

details like wifi

username, wifi

password, Room No

in the below screen.

CHECKOUT

1 Once Hotel Frontdesk receives checkout and Bill request, Hotel Frontdesk can update Total

Amount and Bill Invoice (e.g. PDF) by click on Customer Name” [Link 3] link.

2 Fill Total Amount and upload bill Invoice in the below screen which will be shown to user on Mobile

App.

POINT OF CONTACTS

Call us if you have any query or if you need any support.

Head Office Address :

USA

39555 Orchard Hill Place, Suite 600, Novi,

Michigan, 48375 | Phone: +1 (248) 274-4060

: + 9 1 9 8 6 0 0 8 6 8 3 0

VIDEOS FOR HELP

For Hotel Staff

https://www.youtube.com/watch?v=RFZGGN91Adw

For App user

https://www.youtube.com/watch?v=ipiuBzcl6Ak

https://www.youtube.com/watch?v=RFZGGN91Adw

https://www.youtube.com/watch?v=ipiuBzcl6Ak

a customer engagement platform -...

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