“a digitized enterprise needs a digitized...
TRANSCRIPT
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1
“A Digitized Enterprise needs a Digitized Workforce”
Danny Sondakh
Regional Sales Director, SAP SuccessFactors
1. Digitizing human labor / people / employees
2. Serving the workforce in a digitized enterprise
3. Digitizing the HR Function
What does „DIGITIZING HR“actually mean?
1. Digitizing people…
…by replacing them with robots.
Knowledge work automation
tools could take on tasks equal to
the output of up to
140 million FTEs
By 2025
1
Low-skill workers
90-95 million
2
Will not be needed by employers
and will be vulnerable to permanent
joblessness
by 2020
20%Of all jobs that exist today will have
been automated away
Within 5 years3
1. McKnsey Global Institute, 2013.
2. McKinsey Global Institute, 2012.
3. Rohit Talwar, Futurologist
Fields of usage: Traditional Knowledge Worker Jobs
HealthcareFraud
Detection
Legal
Services
Financial
ServicesLogistics EducationAudit &
Tax
Investment in AI and Robotics on a Rise
Google2013 - acquired Boston Dynamics
and seven other robotics companies
2014 – paid $500m for Deepmind
and $3.2bn for Nest Labs
Amazon2012 - $775m for Kiva Systems –
intelligent machines for warehouse
servicing
Facebook2014 - acquired Oculus VR (virtual
reality) and Ascenta (pilotless
drones)
From 2010 to 2014 Private investment in AI has grown from $1.7b to $14.9b
Pepper (2014)
Humanoid robot by Aldebaran
Robotics and SoftBank Mobile,
designed to read emotions.
Atlas (2013)
High mobility, humanoid robot by
Boston Dynamics, designed to
negotiate outdoor, rough terrain.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6
2. Servingthe workforce…
…in a digitizedenterprise?
Millennials
will comprise
75%of the global
workforce by 20255
of the world’s
workforce will be
contingent workers
by the end of 20176
45%Nearly
people are entering
the middle class for
the first time.7
5 billion
Approximately Millennials
represent
24%of the U.S.
population4
The nature of work is
changingWorkforce expectations are
changing
6. Christopher J. Dwyer, “The Future of Contingent Workforce Management Webinar Recap,”
DCR Workforce Blog, January 5, 2015.
4. “Millennials: Breaking the Myths,” The Nielsen Co., January 27, 2014
5. “Gen Y Women in the Workplace,” BPW Foundation.
7. Linda Yueh, “The Rise of the Global Middle Class,” BBC News, June 18, 2013.
3. Digitizingthe HR function…
…through Automationand Self-Services.
Major Implications (1/2)
Intelligent ServicesNext generation self-
services; end-to-end
intelligent services that
cross software
modules and integrate
disparate processes.
Digital FirstDriven by workforce
needs and UX; re-
definining how people
processes are
designed, delivered
and accessed.
HR AppsSpecialized apps,
accessible 24x7 on
any device. Extending
standard functionality.
AnalyticsIntegrate analytics into
every process. Real-time.
Predictive. Segment the
workforce to better under-
stand drivers, preferences
and behaviours.
…through Automationand Self-Services.
Major Implications (2/2)
Chatbots
Growing number of
vendors. 50%+
reduction in cost of
managed services.
. Algorithms
Recommend Learning
activities based on peers
– Amazon style!
Recommend potential
sources of applicants and
predict the success of
applicants. Predict “At
risk”.
Sentiment Analysis
Monitor what
candidates, employees
and alumni say online
about the company and
maintain its employer
brand. Identify and
target key influencers.
Virtual Recruiter
AI in Recruitment:
virtual interviewer that
identifies if an
interviewee is focused
or leaving their chair;
algorithms create
questions based on the
previous answer.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14
“A Digitized Enterprise needs a Digitized Workforce”
Danny Sondakh
Regional Sales Director, SAP SuccessFactors