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SESSION 806 Wednesday, November 4, 10:15am - 11:15am
Track: Framework Fusion
A Framework of Frameworks
Mark Smalley The IT Paradigmologist, ASL BiSL Foundation [email protected]
Session Description
Can you see the frameworks forest for the trees? Do you know how frameworks overlap and differ from each other? Are you looking for a frame of reference that helps you determine the value of frameworks for your organization? This session breaks down the scope of frameworks in three major dimensions: orientation (technology, information, and business); lifecycle phase (architecture and design, realization and implementation, and operations and support); and guidance (governance, management, and execution). Attendees will leave with a useful “framework of frameworks” that shows how to combine various frameworks to solve specific ITSM issues. (Experience Level: Fundamental)
Speaker Background Mark Smalley is an IT management consultant at Smalley.IT. He is affiliated with the ASL BiSL Foundation, APMG International, GamingWorks, and Pink Elephant. Mark is also an inaugural member of the industry initiatives SM Congress and Taking Service Forward. Mark has spoken to thousands of IT professionals around the world about ASL, BABOK, BiSL, COBIT, DevOps, ISO 20000 and 38500, ITIL, TOGAF, and other frameworks and standards.
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Session 806: A framework of frameworks
Mark Smalley
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A framework of frameworks
Can you see the framework forest for the trees? Do you know how frameworks overlap and differ from each other?
Are you looking for a frame of reference that helps you determine the value of frameworks for your organization?
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Thank you for attending this session
Please don’t forget to complete an evaluation form!
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Takeaways and goal
‘Tools’ to position frameworks
Understanding of some specific frameworks
Improve how you
assess and adopt parts of multiple frameworks that address your specific issues, and
adapt the guidance into a way of working that suits your specific situation
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Session roadmap
• Making frameworks work & need for ‘meta-guidance’
• Evolution of ITSM & differing needs in each phase
• Six dimensions to compare frameworks
• Framework of Frameworks
• Specific frameworks
• Actually achieving results
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The IT Paradigmologist
Hap
pin
ess
(%
)
Para
dig
mo
log
ist
Smalley.IT [email protected]
www.linkedin.com/in/marksmalley
@marksmalley
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Labeling of axes is crucial @Pascallisch
Power of perspective
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Religion
Politics
Money
OSI model
Physical
Data link
Network
Transport
Session
Presentation
Application
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14 Frameworks at Fusion 15
• TOGAF
• SFIA
• CONIG
• COBIT & ITIL
• Agile and ITIL
• SCM
• BiSL free e-book http://bit.ly/1Qs7jrI
• Agile • COBIT • CISSP Common BOK • DevOps • ITAM • ITIL • ISO/IEC xxx • Lean • SDLC • Six Sigma
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“We’ve implemented <framework>”
Thinking the talk – Bought a publication; read it; understood it? – Followed a training; achieved certification
Talking the talk – Use new terminology to describe our old way of working
Walking the talk – Changed (part of) our formal way of working,
using (part of) the framework – People actually work differently
Getting somewhere – Achieving better results
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We need ‘meta-guidance’
“There is already good guidance available; we need guidance how to apply the guidance”
Audience comment, panel discussion, itSMF Norway, March 2015
http://allthingsitsm.com/be-part-of-the-same-dream/
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• Standards & Frameworks Formal Way of Working Actual Way of Working
• Adopt parts of multiple bodies of knowledge that address your specific issues
• Adapt the guidance into a way of working that suits your systems and your organisation
Changing how people actually work
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IT management progression YouTube AllThingsITSM Chat with Charles Betz
Emergence and formalization are a function of scale
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1. Get this
mess back
under control
3. Improve our
relationships with
our business partners
Va
lue
4. Help business partners
improve their demand
and use capabilities
2. Improve
our speed
of delivery
Business
Information
Management
Business
Relationship
Management
Agile,
DevOps
Tools,
Processes
Time
5. …
…
Evolution of ITSM
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Business
Information
Management
Business
Relationship
Management
Search for
‘webinar zhuk smalley’
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Six dimensions that help you
understand and compare frameworks
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Object dimension
• Business processes
• Information
• IT services
Dimensions
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Object lifecycle phase dimension
• Plan
• Build
• Run
• Use
Dimensions
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Business Information IT Services
Plan
Build
Run
Use
SFIA
BiSL
ITIL IT4IT
ISO 20000 SCM
TOGAF COBIT CONIG
ISO 38500
Agile
DevOps
Framework of frameworks Demand
Use Supply O
bje
ct li
fecy
cle
ph
ase
Object
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Use
r O
rg
Demand
Supply Use
Info Syst
IT Org
ITSM
BIM
AM
ISO 20000
ITIL®
IT4ITTM
ISO 38500 COBIT® CONIG
TOGAF®
BRMBOK®
BiSL®
ASL®2 ISO 16350 SDLC
Demand, Supply and Use of IT
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Activity dimension
• Governance
• Management
• Execution
Dimensions
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Framework of frameworks
Business Information IT Services
Governance
Management
Execution
COBIT CONIG
Most others
ISO 38500
Some others
Act
ivit
y Object
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Activity resource dimension
• Practices
• Skills
• Culture
• IT-practice information
Dimensions
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Run IT4IT
Run IT
Service
Russian dolls
Inbound logistics
Operations
Outbound logistics
Marketing & sales
Information & technology for business
Plan IT Build IT
Deliver IT
Information & technology for IT
Plan IT4IT
Build IT4IT
Deliver IT4IT Information & technology for IT4IT
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Activity resource dimension
Practice Skills Culture IT-practice information
Most frameworks X
Agile X X
DevOps X X
IT4IT x X
Lean X X
SFIA x X
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IT4ITTM Reference Architecture
and IT Operating Model
For managing “the business of IT”
IT Value Chain describes the IT Service Lifecycle in 4 IT Value Streams
Strategy to Portfolio
• Plan
• Demand
• Policy
• Select
Requirement to Deploy
• Build
• Develop
• Test
• Release
Request to Fulfill
• Deliver
• Publish
• Subscribe
• Fulfill
Detect to Correct
• Run
• Monitor
• Diagnose
• Change
www.it4it.com
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Other dimensions
• Descriptive or prescriptive
• Narrative or codified
Dimensions
• Object
• Object lifecycle phase
• Activity
• Activity resource
• Prescriptiveness
• Codification
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Descriptive vs Prescriptive &
Narrative vs Codified
Descriptive Prescriptive Narrative Codified
ISO 20000 X X
IT4ITTM X X
ITIL® X X
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How COBIT® 5 & BiSL® address governance and management of information
Webinar & summary on www.apmg-international.com
Search for ‘APMG Haes Smalley’
Prof Steven de Haes
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• COBIT 5 offers comprehensive and rigorous guidance for governing and managing information by using 7 enablers
• COBIT Enabling Information refers to BiSL for more detailed guidance
• BiSL focuses on the processes involved in demand and use of information and related technology
• COBIT and BiSL can be used to create an effective way of working for individual organizations
How COBIT® 5 & BiSL® address governance and management of information
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Using COBIT® 5 to manage frameworks and achieve business value Mark
Thomas APMG Paper ‘Solving Framework Fatigue’
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Business
• Right investment choices
• Effective acquisition from / delegation to IT
• Information systems used well by users
• Information systems protected from abuse
• Demonstrable
IT
• Good
• Fast
• Cheap
• Demonstrable
“Achieving better results”
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So, …
• Given your issues, which parts of which frameworks and standards should you adopt?
• Given your systems and organizational culture, how should you adapt them, so that people actually follow your formal way of working?
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Q&A
Takeaways and goal
‘Tools’ to position frameworks
Understanding of some specific frameworks
Improve how you
assess and adopt parts of multiple frameworks that address your specific issues, and
adapt the guidance into a way of working that suits your specific situation
36
Q&A
Summary
• Making frameworks work & need for ‘meta-guidance’
• Evolution of ITSM & differing needs in each phase
• Six dimensions to compare frameworks
• Framework of Frameworks
• Specific frameworks
• Actually achieving results
Resource: free summaries – look for ‘xxx in 3 min’ at www.vanharen.net/blog
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Thank you for attending this session
Please don’t forget to complete an evaluation form!