a guide to the new iso/iec 200000-1 · pdf file01.01.2007 · bs iso/iec 20000-2...
TRANSCRIPT
• TheneweditionofISO/IEC20000-1isbesubstantiallychangedfromtheoriginaleditionpublishedin2005.
• Thechangeswillimpactanyorganizationswhicharealreadycertifiedtothisstandard,andthosewhoareworkingtowardscertification.
• Itwillalsoimpactthosewhousethestandardasguidanceaswellasauditors,trainersandconsultantswhousethestandardfortheircustomers.
• This book will explain why the changes have been made, what the changes are and how to move to the latest edition.Itwillalsocovertherelationshipofthestandardtootherstandards.
ISBN9780580728501 • Format:A4paperback • Extent:120pp
List price: £36.00 • BSI order reference: BIP 0124
Formoredetailsseehttp://shop.bsigroup.com/ISO20000DifferencesGuide
A Guide to the new ISO/IEC 200000-1
The differences between the 2005 and the 2011 editions
LyndaCooperhttp://shop.bsigroup.com/ISO20000DifferencesGuide
Designing for the future —Eco-design standards from BSI
Meet demand for responsible products
The product lifecycle doesn't end when the goods leave the shelf. Products can hang around for a long time, even after their useful life is over.
Eco-design means thinking about the full life cycle from the design stage, and standards can help.
Business benefits:• Improved organizational profile/brand perception• Legislative complicance• Reduction in resource usage/wastage• Cost savings.
For more information contact us:
Tel +44 (0)20 8996 9001Fax +44 (0)20 8996 7001Email: [email protected]
Eco-design
raising standards worldwideTM
BS EN 62430:2009 Environmentally conscious design for electrical and electronic products
The goal of environmentally conscious design (ECD) is the reduction of adverse environmental impacts of a product throughout its entire life cycle. Environmentally conscious design is not a separate design activity; rather, it is an integral part of the existing design process.
BS EN 62430 specifies requirements and procedures to integrate environmental aspects into the design and development processes of electrical and electronic products.
BS EN 62430 is intended for use by all those who design or develop electrical and electronic products. This includes all parties in the supply chain, regardless of organization type, size, location and complexity.
The Waste Electrical and Electronic Equipment Directive. Requirements and implementation
If you manufacture, brand, import, sell, store, treat or dismantle electrical or electronic products within the European Union (EU), the Waste Electrical and Electronic Equipment (WEEE) Directive will affect you. The WEEE Directive came into force in the UK on 1 January 2007. It is a comprehensive and wide-ranging piece of legislation that many companies mistakenly believe is either not applicable to, or does not affect them.
This handbook is a guide to the WEEE Directive for manufacturers, importers and exporters of electrical and electronic equipment.
Published•Subscription - A4 Binder •BSI order reference: BIP 2117Price £225
Published•A4 Loose-leaf/PDF •32 pagesPrice £120, Member price £60
www.shop.bsigroup.com/ecodesign
Order online: http://shop.bsigroup.com/bsen62430
Order online: http://shop.bsigroup.com/bip2117
IT Service Management for Small IT Teams by Adam Poppleton and Ken HolmesUsingISO/IEC20000asaguide,thisbookwilldirectthereaderinaconcisewayastotheimportantareasofthestandardfromwhichanSME/SmallITunitwillgainmostbenefit.Itwillprovideastraightforward,easytofollowroutemaptogaininga‘wideandthin’approachtoITSM,makingthemostoflimitedresources,sothatitsbenefitsare
effectiveinashorttimeframe.TheITILvolumesandotherguidance,aswellasthestandardarequitelengthytoread,whereasthisbookaimstobeashorttoreadandquicktoimplementguide.Thetextwillbesupportedbyexamplesandvignettesof‘realworld’problemsandscenarios,tosupporttheuser.
ISBN9780580742545 • Format:A5paperback • Extent:130pp
List price: £35.00 • BSI order reference BIP 0129
Formoredetailsseehttp://shop.bsigroup.com/ISO20000SmallTeams
Introduction to ISO/IEC 20000 series: IT Service Management by Jenny Dugmore and Shirley LacyThebookformsthedefinitiveguidetothesecondeditionofISO/IEC20000-1.Itprovideseasilyunderstoodadviceon“whattherequirementsmean”,“howtodoit”and“whatevidencewillberequired”,andwillpredominantlyexplain
andexpandonPart1ofthestandard.Thebookincludesaroadmaptothesecondeditionandhowitfitsinthebiggerpictureforbestpractices.
ISBN9780580728464 • Format:A5paperback • Extent:216pp
List price: £48.00 • BSI order reference BIP 0125
Formoredetailsseehttp://shop.bsigroup.com/ISO20000Introduction
A Manager’s Guide to Service Management 6/e by Jenny Dugmore and Shirley LacyThisbookisintendedtomeettheneedforageneric,broadlybasedbookonservicemanagement.Itprovidesabasicintroductiononhowservicemanagementbestpracticesandstandardscanhelpaserviceprovidertodeliverservicesthataddvalueforcustomersattherightcostandrisk.Itdescribesservicemanagementconceptsandthe
broaderservicemanagementlandscape.Theaimofthis6theditionistosubstantiallyre-focusthe5theditiontogiveabroaderbasedpictureofthemostimportantservicemanagementbestpractices,howtheyrelateandhowtheycan(orcannot)beusedtogether.
ISBN9780580728457 • Format:A5paperback • Extent:150pp
List price: £48.00 • BSI order reference BIP 0005
Formoredetailsseehttp://shop.bsigroup.com/ISO20000Managersguide
Download chapter one for free at:
http://shop.bsigroup.com/ISO20000DifferencesGuide
Other ITSM books new for this year
BSI Standards
Designing for the future —Eco-design standards from BSI
Meet demand for responsible products
The product lifecycle doesn't end when the goods leave the shelf. Products can hang around for a long time, even after their useful life is over.
Eco-design means thinking about the full life cycle from the design stage, and standards can help.
Business benefits:• Improved organizational profile/brand perception• Legislative complicance• Reduction in resource usage/wastage• Cost savings.
For more information contact us:
Tel +44 (0)20 8996 9001Fax +44 (0)20 8996 7001Email: [email protected]
Eco-design
raising standards worldwideTM
BS EN 62430:2009 Environmentally conscious design for electrical and electronic products
The goal of environmentally conscious design (ECD) is the reduction of adverse environmental impacts of a product throughout its entire life cycle. Environmentally conscious design is not a separate design activity; rather, it is an integral part of the existing design process.
BS EN 62430 specifies requirements and procedures to integrate environmental aspects into the design and development processes of electrical and electronic products.
BS EN 62430 is intended for use by all those who design or develop electrical and electronic products. This includes all parties in the supply chain, regardless of organization type, size, location and complexity.
The Waste Electrical and Electronic Equipment Directive. Requirements and implementation
If you manufacture, brand, import, sell, store, treat or dismantle electrical or electronic products within the European Union (EU), the Waste Electrical and Electronic Equipment (WEEE) Directive will affect you. The WEEE Directive came into force in the UK on 1 January 2007. It is a comprehensive and wide-ranging piece of legislation that many companies mistakenly believe is either not applicable to, or does not affect them.
This handbook is a guide to the WEEE Directive for manufacturers, importers and exporters of electrical and electronic equipment.
Published•Subscription - A4 Binder •BSI order reference: BIP 2117Price £225
Published•A4 Loose-leaf/PDF •32 pagesPrice £120, Member price £60
www.shop.bsigroup.com/ecodesign
Order online: http://shop.bsigroup.com/bsen62430
Order online: http://shop.bsigroup.com/bip2117
Information technology service management standards
BS ISO/IEC 20000-1:2011 Information technology. Service management. Specification
ISO20000-1isthespecificationforServiceManagement.ThisprovidesrequirementsforITservicemanagementandisrelevanttothoseresponsibleforinitiating,implementingormaintainingITservicemanagementintheirorganization.OrganizationscanhavetheirITservicemanagementsystemsindependentlycertifiedasconformingtotherequirementsofISO/IEC20000-1:2011.
Format:A4Loose-leaf/PDF • Extent:40pages
Price £100 • Member Price £50
ISBN9780580636073
BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practiceBSISO/IEC20000-2representsanindustryconsensusonguidancetoauditors,andoffersassistancetoserviceprovidersplanningserviceimprovementsortobeauditedagainstBSISO/IEC20000-1.
Format:A4Loose-leaf/PDF • Extent:42pages
Price £100, Member Price £50
ISBN9780580475301
BS ISO/IEC 27031:2011 Information technology. Security techniques. Guidelines for information and communication technology readiness for business continuityInmostorganizations,theprocessesthatdeliverproductsandservicesdependoninformationandcommunicationtechnology(ICT).DisruptiontoICTcanthereforebeahugeriskandcandamageyourorganization’sabilitytooperate,andundermineitsreputation.Theconsequencesofadisruptiveincidentvaryandcanbefar-reaching,andmightnotbeimmediatelyobviousatthetime.
Format:A4Loose-leaf/PDF • Extent:50pages
Price £90, Member price £45
ISBN9780580594267
Information security standards
BS ISO/IEC 27003:2010 Information technology. Security techniques. Information security management system implementation guidanceBSISO/IEC27003:2010focusesonthecriticalaspectsneededforsuccessfuldesignandimplementationofanInformationSecurityManagementSystem(ISMS)inaccordancewithISO/IEC27001:2005.ItdescribestheprocessofISMSspecificationanddesignfrominceptiontotheproductionofimplementationplans.ItdescribestheprocessofobtainingmanagementapprovaltoimplementanISMS,definesaprojecttoimplementanISMS(referredtoinISO/IEC27003:2010astheISMSproject),andprovidesguidanceonhowtoplantheISMSproject,resultinginafinalISMSprojectimplementationplan.
Format:A4Loose-leaf/PDF • Extent:80pages
Price £100, Member Price £50
ISBN9780580580553448
BS ISO/IEC 27004:2009 Information technology. Security techniques. Information security management. MeasurementBSISO/IEC27004isthestandardthatprovidesguidanceonthedevelopmentanduseofmeasuresandmeasurementinordertoassesstheeffectivenessofanimplementedinformationsecuritymanagementsystem(ISMS)andcontrolsorgroupsofcontrols,asspecifiedinBSISO/IEC27001.Thiswouldincludepolicy,informationsecurityriskmanagement,controlobjectives,controls,processesandprocedures,andsupporttheprocessofitsrevision,helpingtodeterminewhetheranyoftheISMSprocessesorcontrolsneedtobechangedorimproved
Format:A4Loose-leaf/PDF • Extent:68pages
Price £100, Member Price £50
ISBN9780580554568
BS ISO/IEC 27005:2008 Information technology. Security techniques. Information security risk managementThisinternationalstandardprovidesguidelinesforinformationsecurityriskmanagement(ISMS)inanorganization,supportinginparticulartherequirementsofISO/IEC27001.
Format:A4Loose-leaf/PDF • Extent:64pages
Price £90, Member Price £45
ISBN9780580545139
BS ISO/IEC 27002:2005 (17799) Information technology. Security techniques. Code of practice for information security managementRecognizedandadoptedbyindustryprofessionalsworldwide,thisuniversalcodeofpracticeprovidesacompletesetofguidelinesandprinciplesforaneffectiveinformationsecuritymanagementsystem(ISMS)andinformationsecuritypolicy.Thisstandardtakesintoaccountchangesintechnology,workingpracticesandsecuritytechniqueswhichwillenableorganizationstodevelop,implementandmeasureeffectivesecuritymanagementpractice.BSISO/IEC27002:2005(17799)supersedesBS7799-1:2000.
Format:A4Loose-leaf/PDF • Extent:50pages
Price £110, Member Price £55
ISBN0580597299
BSI TrainingBSIoffersarangeoftrainingcoursetosuitITprofessionalsandotherswishingtousemanagementsystemstandards.
Youcanchoosefromin-houseorpubliccoursestodesigntherightpackageforyourbusiness.
Pleasevisithttp://www.bsigroup.co.uk/trainingformoreinformationandbooking.
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