a+ it essentials

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COLUMBIA AREA CAREER CENTER

A+ IT ESSENTIALSCOURSE SYLLABUS

2009 - 2010

Instructor name: Steve ChottConference Times: 7:00am7:30am daily, 1:30-3:00 A DaysCareer Center/Office Phone Number: 573-214-3800 Ext. 29422Email: [email protected]

www.career-center.org

COURSE DESCRIPTIONA+ IT Essentials is a 1-credit course open to sophomore, junior, and senior students. Although

there are no pre-requisites for this course, keyboarding and a strong interest in computers isrecommended.

This course covers the basics and fundamentals, diagnosis, troubleshooting, and maintenance of

computer components as well as the most common and current operating systems. A+ IT Essentials usesthe Cisco IT Essentials curriculum to prepare students for the CompTIA A+ certification.

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam isCompTIA A+ Essentials. The CompTIA A+ Essentials Examination measures necessary competencies foran entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experiencein the lab or field. Hands-on experience or equivalent knowledge includes installing, building, upgrading,repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventive maintenanceof basic personal computer hardware and operating systems.

COURSE OUTLINEWeek 1: Introduction to the Personal Computer and Computer Certifications

Week 2: Safe Lab Procedures and Tool UseWeek 3 & 4: Computer Assembly Step by StepWeek 5 & 6: Basics of Preventive Maintenance and TroubleshootingWeek 7 & 8: Fundamental Operating SystemsWeek 9 & 10: Fundamental Laptops and Portable DevicesWeek 11 & 12: Fundamental Printers and ScannersWeek 13 & 14: Fundamental NetworksWeek 15 & 16: Fundamental SecurityWeek 17: Communication SkillsWeek 18: Skills testing and Semester FinalWeek 19, 20 & 21 Advanced Personal ComputersWeek 22, 23 & 24 Advanced Operating SystemsWeek 25, 26 & 27 Advanced Laptops and Portable DevicesWeek 28, 29 & 30 Advanced Printers and Scanners

Week 31, 32, 33 Advanced NetworksWeek 34 & 35 Advanced SecurityWeek 36 Skills testing and Semester Final

MASTER LIST OF MLOs TO BE COVERED(See Attached)

TEXTBOOKS and RESOURCE MATERIALS

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http://www.career-center.org/http://www.career-center.org/http://www.career-center.org/


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This is an on-line course. Materials for class are located on the classroom workstationsand on the Departments Web Server. Students will be given a password to access thecurriculum upon successfully completing all enrollment paperwork.

CAREER CENTER EXPECTATIONSAll Career Center classes strive to prepare students for adult life by teaching skills and behaviors that will

be valued in the workplace. The following expectations are stressed and graded in all Career Centerclasses. Your instructor will review these, provide instruction in all areas and answer any questions.

Attendance Be here on time each day, prepared to work, dressed appropriately Respect Use appropriate language, be honest and truthful, be respectful of peers and adults, Safety Follow safety rules and procedures, keep work area orderly Responsibility Complete work on time, follow directions, use resources to answer questions,

ask for help when needed, contribute to class discussion Quality Show determination to complete tasks, be consistent in quality, focus on the task at hand Team Work as a productive team member in a variety of roles, communicate in a sensitive way

GRADING SYSTEMGrades in this class will be determined by the total number of points earned at the end of each

semester. Class work will constitute 40%, Workplace readiness 30%, Tests/Quizzes 20%, and SemesterFinal 10%.Workplace Expectations include attendance, respect, safety, responsibility, quality and team.

These points are counted daily, you must be in class receive full credit for them. Classwork is any workassigned in class (labs, article reviews, worksheets, etc.). Chapter Tests and Quizzes will be 20% and thefinal (skills and written) will be 10% of your final grade.

End-of-Course testing - When a student has taken three (3) credits of a career center program, they willtake an industry-based end-of-course exam, NOCTI, which will account for 10% of the final exam grade.

This grade will translate into a letter grade based on the following scale:

Grading Scale: A................94 - 100 C........ .. .73 - 76A-.......... ......90 - 93 C-...... ....70 - 72B+................87 - 89 D+..... ....67 - 69B............. .. ...83 - 86 D... .. .. .. ..63 - 66B-.......... ......80 - 82 D-..........60 - 62C+ .............77 - 79 F...........59 00

ATTENDANCE

Students are expected to be in class daily and to be engaged in the learning process.Regular attendance is essential for success in school and in life. Research shows that studentswith 95% or above attendance are more successful academically by earning better grades andperforming better on college entrance exams. Our attendance goal for all students is 95% or

better.

A portion of the class grade is based on Career Center Expectations, which includes attendanceand participation in class, lab, shop, or worksites. Absences, except those for a school-sponsoredactivity, may affect a students grade.

MAKE-UP WORK

The following is an overview of how the career center treats make-up work. Individualcourse syllabi will have specific details of make-up work procedures.

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Excused (Parent Excused, Excused, Medical, Field Trips) and Verified Absences All missed work may be made up at full credit. It is the students responsibility to initiate contact with the teacher to get make up work. Work must be made up in a timely fashion, generally within the same number of days as

the absence (e.g. absent 2 days, work made up in 2 days). Participation points may be lost due to absence. Students may possibly make up lost

points by working in the classroom/shop/lab outside of class time or through alternateassignments determined by the instructor. However, in some classes experiences arelimited and opportunities to repeat them are not available.

Suspension (ISS, OSS) Missed work may be made up at partial credit (50%). It is the students responsibility to initiate contact with the teacher to get make up work. Work must be made up in a timely fashion, generally within the same number of days as

the absence (e.g. absent 2 days, work made up in 2 days). Instructors may expect studentsto make up workduringsuspension and submit upon returning to school.

Participation points may be lost due to absence. Students may possibly make up lost

points by working in the classroom/shop/lab outside of class time or through alternateassignments determined by the instructor. However, in some classes experiences arelimited and opportunities to repeat them are not available.

Truancy Work may not be made up. This will result in zero credit for missed work. Students will be subject to loss of participation points. Students may be permitted to take exams at partial credit. 10% point loss for each day

taken past exam day.

RETURN POLICY FOR SECOND SEMESTERStudents who are performing below average, or who are failing the semester are subject to removal

from the program at semester. A student/parent conference will be held prior to the end of the semester

with the appropriate individuals present and alternatives will be discussed.

PREREQUISITE FOR ADVANCED COURSES

To be eligible to take advanced courses, a student must meet the prerequisitesfor the course in which he/she wishes to enroll. Prerequisites vary by course, butgenerally include a minimum grade and satisfactory performance on attendanceand Career Center Expectations. See individual course descriptions for specificprerequisite information. If the curriculum for a prerequisite course is modified inany way, a pass/fail grade is issued. Pass/fail grades do not satisfy the graderequirement to take advanced courses.

COLLEGE CREDIT

Articulation CreditStudents may earn college credit for Career Center classes through the Articulation process.

College credit awarded through Articulation gives the student a jump-start into a technical degreeprogram by allowing the student to by-pass certain entry-level classes at the college level for which thestudent has already mastered the coursework. Articulated college credit is free and is transcripted afterthe student 1) completes the high school course and 2) enrolls and completes the required number ofcredit hours at the institution awarding the credit.

Eligibility: Grade of 80% or better in this class for the yearAttendance of 95% or better in this class for the year

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Institutions: University of Central Missouri, Linn State Technical College, Indian Hills TechnicalCollege

Dual CreditCollege credit earned through Dual Credit is possible when the subject matter covered and the

competencies mastered are equivalent to those required in a particular college-level class as identified by

the post-secondary institution. Unlike articulation, there is a fee for the award of dual credit; however,dual credit is transcripted for the student whether or not the student attends that college or university afterhigh school graduation. The transcripted credit is usually transferable to other post-secondary institutions.

Eligibility: Must meet the institution requirements for entranceInstitutions: University of Central Missouri

ACADEMIC INTEGRITYThe integrity of the academic program and the evaluation of each students achievement are of primaryconcern to educational institutions. Cheating on an educational exercise not only reflects dishonesty onthe part of the student, but also diminishes the value of the work done by his/her classmates. Studentswho cheat or plagiarize (using anothers words, ideas or writing as ones own) shall be subject to thefollowing: referral to the assistant director; parent/guardian contacted; a zero recorded for the exercise;possible detention and/or suspension; and/or removal from the course with a grade of F recorded on thetranscript.

STUDENT SERVICESStudent services are available to help students succeed in their technical classes. Students in technicalprograms are eligible for extra assistance by asking for help or by having their teacher refer them to theStudent Services team. There are reading specialists, a math specialist, counselors and resourcepersonnel who will help students in classrooms, by appointment and/or before and after school with anyproblems they are having in their technical classes. An employment specialist is available to studentswho are looking for part-time or full-time jobs. In addition, persons knowledgeable about financial aidfor post high school training/education are available, as well as persons who can help students assesstheir vocational strengths and preferences in order to make more informed career choices.

INSTRUCTORS PROFESSIONAL BACKGROUNDMr. Chott has extensive experience working in industry with design, implementation, and

maintenance of industrial electronic systems and controls.

STUDENT YOUTH ORGANIZATIONSkillsUSA is the youth organization designed to develop the students leadership abilities, in

addition to his/her particular skill or trade, which will aid them in becoming a successful employee. It isalso designed to create a common bond among all students. The SkillsUSA organization is used to helpthe student learn about their community and the Network Administration field.

DISCRIMINATION POLICYAs a political subdivision, employer, recipient of federal funds, and an education institution, the

Board of Education is prohibited from, and hereby declares a policy against, engaging in unlawfuldiscrimination. This includes harassment and creating a hostile environment on the basis if race, color,religion, sex, national origin, ancestry, disability, age, sexual orientation, or use of leave protected by theFamily and Medical Leave Act, in its programs, activities, and with regard to employment. The Board ofEducation is an equal opportunity employer.

COMPUTER USEThe use of any Columbia Public School computer is a privilege, not a right. Users of computers

are obligated to conform to district and individual school policies and directions given by a staff member.Using the CPS facilities to access information carried by the Internet or other such information servicesmust be for academic work assigned by a teacher. Depending on the nature of the situation, students who

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violate this regulation shall be subject to disciplinary action, or as the case is with any other property ofthe CPS, be held responsible for the cost of repair, replacement or maintenance of any damagedequipment or materials. The school may have a student assigned to an alternative educational program.

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Computer Technician Certfication: Columbia CTE-Trade & Technical 2009-2010

Strand I A+ Core HardwareBig Idea 1 Basic PC Hardware

Concept A Personal Computer History and EvolutionMLO a Describe and assess the people and events that shaped the evolution of the

personal computer.Concept B The PC System

MLO a Analyze the differences between different PC case styles and explain the strongand weeks points associated with each.

MLO b Locate and identify the power supply units, system board, system speaker, diskdrive unit, and expansion slots.

MLO c Compare and contrast different types of RAM moduls (DIP, SIP, SIMM, DIMM).MLO d Identify and describe the function of typical PC power supplies.MLO e Recognize different disk drive types associated with PCs.

Concept C The System BoardMLO a Identify common microprocessor IC package types.MLO b Explain the function of the system ROM BIOS.MLO c Locate the system's RAM banks.MLO d Utilize documentation to determine the amount of RAM installed.

Concept D PeripheralsMLO a Define the functions of the computer's input/output units.MLO b Descibe the value of the grahical user interface.MLO c Describe the typical external connections assicated with the PC.MLO d Identify a Video Graphics Array (VGA) adapter card.

Concept E Basic SoftwareMLO a Describe the function and purpose of a disk operating system.MLO b Compare and contrast the three classes of software used with computer

systems.MLO c Describe various popular software programs.

Big Idea 2 Advanced System BoardsConcept A Microprocessors

MLO a List popular Pentium class microprocessors.MLO b Compare and contrast various microprocessors.MLO c Describe basic microprocessor characteristics, such as speeds, voltages,

form-factors, and cache capabilities.Concept B Expansion Bus Architecture

MLO a Describe the characteristics of different expansion bus architectures.MLO b Compare and contrast ISA, PCI, AGP, USB, VESA, and PC Card specifications,

CC 1.A.f.

Concept C RAM ModulesMLO a Differentiate between the various types of RAM used in a PC system (including

different types of dynamic and static RAM).MLO b Discuss memory organization schemes used with different system board types.MLO c Recognize the types of devices employed given a specific memory arrangement.MLO d State the purpose of CMOS RAM.MLO e Describe what CMOS RAM typically contains and how to change its basic

parameters.Concept D System Boards and Components

MLO a Identify the most popular types of motherboards.MLO b Evaluate the components and architecture of various system boards, including

ATX as well as full and baby AT designs.MLO c Identify typical system board components, including COMM ports, memory

modules, and processor sockets.Big Idea 3 Standard I/O Systems

Concept A Serial and Parallel portsMLO a Describe the differences between parallel and serial ports.MLO b Describe the need for parallel/serial conversions.MLO c Explain the operation of an RS-232C serial communications port and define its

signal lines.MLO d Explain the differences between synchronous and asynchronous transmissions,

stating advantages and disadvantages for both.Concept B Input/Output Devices

MLO a Define the function of the computer's input/output units.MLO b List the events that occur when a key is depressed on the keyboard.MLO c Describe the operation of the PC's keyboard.MLO d Explain the operation of a mouse.MLO e Describe the operation of a game port used with joysticks and game paddles.MLO f Describe the operation of a flatbed scanner.

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Concept C CRT MonitorMLO a Describe the physical aspects of a cathode-ray tube.MLO b Explain how a single dot can be positioned anywhere on the face of the CRT,

using raster scanning.MLO c Describe how color displays are created on the screen.MLO d Define the terms pixel and PEL, CC 1.A.f.MLO e Describe the function of a shadow mask in a CRT monitor.MLO f State the characteristics of the VGA video standard, including the type of

physical connector specified for this video standard.Concept D USB and Firewire

MLO a Describe the operation of the Unversal Serial Bus (USB).

MLO b Differentiate between the operating characteristics of IEEE-1394 and USB ports.Big Idea 4 Mass Storage Systems

Concept A Hard- and Floppy-disk DrivesMLO a Differentiate between various types of hard- and floppy-disk drives.MLO b Summarize reasons for the popularity of magnetic disks as computer data

storage systems.MLO c Describe the format or organization of a typical hard or floppy disk.MLO d Explain why DOS is important to the operation of disk drive.

Concept B IDE & EIDEMLO a Install IDE & EIDE devices, including Master/Slave/Single designations, CC 2.A

b.MLO b Differentiate between common connecting cables.

Concept C SCSIMLO a Install and configure single and complex SCSI device chains.MLO b Establish proper addressing and termination for SCSi devices to avoid conflicts

and problems.Concept D RAID

MLO a Compare and contrast the different RAID advisory levels.MLO b Apply different RAID advisory levels to a given application.

Concept E CD-ROM DrivesMLO a Describe the operation of a Writable CD drive.MLO b Differentiate between different types of CDs.MLO c Install and configure a CD-ROM drive for operation.

Big Idea 5 Data CommunicationsConcept A Basic Networking

MLO a Analyze the function of a modem.MLO b Define the term baud.MLO c Compare hardware- and software-oriented (code control) protocols.MLO d Describe FTP operations.MLO e Discuss common Internet concepts and terminology (such as e-mail).

Concept B Local Area NetworksMLO a Differentiate among typical LAN topologies.MLO b Compare and contrast various types of networking media.

Concept C Wide Area NetworksMLO a Describe a Wide Area Network (WAN).MLO b Describe the function of routers, hubs, and bridges in network systems.MLO c Discuss basic concepts relating to Internet access (i.e., dial-up, ISP connections,

browsers).MLO d Discuss ISDN, DSL and cable modem connections.MLO e Discuss the purpose and use of an Internet browser.

Big Idea 6 PrintersConcept A Printer Fundamentals

MLO a Describe the various methods currently used to place computer print on paper.MLO b Discuss the types of paper handling common to different printer technologies.MLO c Install and configure a printer.

MLO d List special considerations that must be observed when installing or repairingserial printers.MLO e Identify a given type of cable connection between the printer and the computer.MLO f Discuss data flow-control methods as they apply to serial printers.MLO g Describe general alignment procedures for printhead mechanisms.

Concept B Impact PrintersMLO a Discuss the characteristics of dot-matrix characters.MLO b Identify the major components of a dot-matrix printer.MLO c Describe troubleshooting techniques associated with dot-matrix printers. CC 2.D

b.MLO d Relate symptoms to associated components in a dot-matrix printer.

Concept C Non-impact PrintersMLO a Describe the operation of an ink-jet printer.

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MLO b Identify the major components of an ink-jet printer.MLO c Describe troubleshooting techniques associated with ink-jet printers.MLO d Relate symptoms to associated components in an ink-jet printer.MLO e Describe the process for applying print to a page in a laser printer.MLO f Identify the major components of a laser printer.MLO g Describe troubleshooting techniques associated with laser printers.MLO h Relate symptoms to associated components in a laser printer.

Big Idea 7 Portable SystemsConcept A Portable Devices

MLO a Identify the unique components of portable systems and their unique problems.MLO b Describe basic procedures for adding and removing FRU modules associated

with portable systems.MLO c Describe the purpose of a docking station.

Concept B Portable PeripherialsMLO a Identify proper procedures for installing peripheral devices commonly used with

portable systems.MLO b Describe the applications that the three types of PCMCIA cards can be used to

perform.MLO c Discuss and recognize the different PCMCIA devices currently available.

Strand II A+ Operating System TechnologiesBig Idea 1 Operating System Fundamentals

Concept A Operating System BasicsMLO a Describe the basic functions of an operating system.MLO b Differentiate between single-process and multiple-process systems.MLO c Differentiate between multiuser, multitasking, and multiprocessor operations.MLO d List the events that occur during the bootup process.

MLO e Describe the methods used to bypass and correct inoperable MS-DOS startupsequences.

MLO f Use the AUTOEXEC.BAT and CONFIG.SYS files to optimize systemperformance.

MLO g Load driver software for any devices added to the system.Concept B FAT System Fundamentals

MLO a Identify FAT-based operation system functions, structures, and major systemfiles.

MLO b Describe procedures for locating, accessing, and retrieving information in acommand-line environment.

MLO c Identify basic concepts and procedures for creating and managing files anddirectories in a FAT-based system.

Concept C The Root DirectoryMLO a Create, delete, and navigate through various directories.MLO b Discuss naming conventions as they apply to various types of files.

MLO c Find, copy, rename, delete, and move files.MLO d Manipulate file attributes from the Microsoft command line.Concept D MS-DOS and the Command Line

MLO a Describe the operation of the Microsoft command line.MLO b Identify and use disk-level commands.MLO c Describe the sequence of events associated with MS-DOS configuration during

bootup.MLO d Describe the different types of DOS memory.

Big Idea 2 Windows 9xConcept A Installation and configuration

MLO a Identify the procedures for installing Windows 9x and bringing the software to abasic operational level.

MLO b Identify the procedures for loading/adding device drivers and the necessarysoftware for certain devices in a Windows 9x system.

MLO c Identify Windows 9x operating system functions, structure, and major system

files.MLO d Identify the basic Windows 9x boot/startup sequence and alternative ways toboot the system software.

MLO e Identify the steps to create a Windows 9x Startup Disk with helpful utilitiesinstalled.

Concept B Navigating Windows 9xMLO a Describe the major system files of a Windows 9x system, indicating where they

are located and how they are used.MLO b Identify ways of navigating through the Windows 9x operating system and how

to get to needed technical information.MLO c Describe procedures for locating, accessing, and retrieving information in a

Windows 9x system.Concept C Managing Windows 9x

MLO a Identify procedures for chanign options, configuring, and using the Winodws 9x

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printing subsystem.MLO b Identify the procedures for installing and launching typical Windows and

non-Windows applications in a Windows 9x system.MLO c Identify basic concepts and procedures for creating and managing files and

folders in a Windows 9x system.Concept D Networking with Windows 9x

MLO a Identify the local area networking capabilities of Windows 9x.MLO b Describe procedures for connecting to the network from a Windows 9x system.MLO c Describe procedures for sharing disk drives, and print and file services in a

Windows 9x system.MLO d Identify concepts and capabilities relating to the Internet.

MLO e Describe basic procedures for setting up a Windows 9x system for Internetaccess.

Big Idea 3 Windows NT/2000/XPConcept A Installing/upgrading and configuring Windows NT/2000/XP

MLO a Install Windows NT 4.0, Windows 2000, and Windows XP on new systems.MLO b Upgrade from Windows 9x or Windows NT 4.0 to Windows 2000 or Windows XP

CC 2.D.b.MLO c Describe the boot sequence employed by Windows NT/2000/XP.MLO d Install and configure hardware devices and drivers in Windows NT, 2000, and

XP.Concept B Managing Windows NT/2000/XP.

MLO a Explain the structure of Windows NT/2000/XP.MLO b List the core files in the Windows NT and Windows 2000 structures.

Concept C Navigating Windows NT/2000/XPMLO a Navigate through the Windows NT/2000/XP system, including the Internet

Explorer.MLO b Install and access printers in Windows NT/2000/XP.MLO c Install and access software applications in Windows 2000 and XP.

Concept D Networking with Windows NT/2000/XPMLO a Install and configure local area networking functions in Windows NT, 2000, and

XP.MLO b Install and configure wide area networking and Internet functions in Windows

2000 and XP.Big Idea 4 Basic System Troubleshooting

Concept A Diagnostic and Repair ToolsMLO a Outline steps for using a digial multimeter to perform voltage, resistance, and

current checks on a system, as well as identify common DMM tests associatedwith personal computers.

MLO b Use disk-based diagnostic tools to isolate system problems.MLO c Describe quick checks that can be used to determine the nature of system

hardware problems.MLO d Outline checks to isolate problems that produce a dead system.MLO e List preliminary steps for diagnosing computer problems.

Concept B Basic Troubleshooting TechniquesMLO a Describe the characteristics of a good workspace.MLO b Perform visual inspection of a system.MLO c Describe three general categories of problems into which symptoms can be

grouped, and differentiate between them.MLO d Differentiate between software- and hardware-based troubleshooting techniques.MLO e Describe the function of a POST card.MLO f Describe FRU-level troubleshooting.MLO g Describe the steps for isolating power supply problems.MLO h Discuss methods of dealing with symptoms that are not defined well enough to

point to a particular component.Big Idea 5 Operating System Troubleshooting

Concept A Troubleshooting Windows 9x systemsMLO a Identify and solve Windows 9x Setup problems.MLO b Locate and solve Windows 9x startup problems.MLO c Locate and solve Windows 9x operational problems.MLO d Describe Windows 9x system tools, disk management tools and TCP/IP tools.

Concept B Troubleshooting Windows 2000/XP systemsMLO a Identify and solve Windows 2000/XP Setup problems.MLO b Locate and solve Windows 2000/XP startup problems.MLO c Locate and solve Winows 2000/XP operational problems.MLO d Describe Windows 2000/XP system tools, disk management tools, and TCP/IP

tools.MLO e use the Policy Editor to change Windows 2000/XP policy settings.MLO f Use various Windows 2000/XP Safe Mode startup scenarios.MLO g Use the Windows XP Automated System Recovery and System Restore

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functions.Big Idea 6 Preventive Maintenance

Concept A Preventive Maintenace ProceduresMLO a Demonstrate proper cleaning procedures for various system components. CC 5

A.h.MLO b List the steps for proper IC handling.

Concept B Hazards and Safety ProceduresMLO a Describe electrostatic discharge hazards and methods of preventing ESD. CC 3

C.a.MLO b Define the term ground.MLO c List precautionary steps that should be taken when handling floppy disks.

MLO d State potential hazards that are present when working with laser printers,monitors, and other equipment.

MLO e State typical precautions that should be observed when working on computerequipment. CC 3.A.a.

Concept C Preventive Maintenance RoutinesMLO a Perform generic preventive maintenance routines as required (for example,

remove excess toner, defragment hard drives, and create backup copies.)MLO b Detail routine preventive maintenance procedures as they apply to hard and

floppy disks.MLO c Perform basic disk managment functions on a hard drive, including using

ScanDisk, CHKDSK, and Defrag utilities.MLO d Use backup software to create backups of important data.MLO e Use software utilities to identify and remove viruses from computer systems.MLO f List steps to clean a dot-matrix, ink-jet, or laser printer.MLO g Establish and maintain preventive maintence schedules for users.

Concept D Power SuppliesMLO a Describe the two types of uninterruptible power supplies (UPS) and state their

qualities.MLO b Differentiate between various UPS specifications and state how they apply to a

given situation.

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