a large number of nbfc has reduced their claim reversal

Advance AI Automation Solutions to Reduce Claim Reversal Time

About AGIBrains

Sector

Business Need

Banking Services

To automate the claim disbursal eligibility process for increasing productive growth and reducing human error.

AGIBrains provides intelligent solutions for data-driven organizations to upscale produc-tivity and enhance the client Experiences. With a complete broader digital approach, AGIBrains portfolio ranges across Information Technology Services, Warehouse Manage-ment Services, Web & Mobile Application Development, IOT, Cloud Computing, Data & Analytics all fueled by Artificial Intelligence.

We have designed our products using Robotic Process Automation(RPA),Intelligent Document Processing (IDP), Invoice Processing & Business Process Intelligence. AGIBrains served customers across Banking and Financial Services, Insur-ance, Healthcare, Manufacturing Organizations and Publications. The Company has pres-ence across 2 continents with major delivery centers in the India and Australia.

To know more about AGIBrains, visit at www.agibrains.com

Client Profile

The client is a Non-Banking Financial Compa-ny (NBFC). They are currently providing services in Consumers finance markets which involve Customer claims, providing loans against properties, vehicles loan claims(two-wheelers/four-wheelers), and busi-ness loans. On the business loan side, they provide corpo-rates with wide documents of financing prod-ucts which include working capital. Further, in order to enhance customer acquisition and retention rates, they are increasingly looking for solutions to streamline their claims pro-cessing to deliver a smooth claims experience.

www.agibrains.com 02

Business Challenge

AGIBrains Solution

Huge Volume Of Sensitive Data

Time Consuming Manual Process

Error Prone Process

The client had huge number of claim requests coming in

daily basis by their end customers which had

sensitive data of the client including their account

details, personal Documents, etc. which had a higher

chance of being misplaced and manipulate in manual

processing.

The entire process of checking the eligibility of the customers to get a claim was

done manually and each request took nearly 15-20

minutes for an employee to verify the documents and make track record. This causes lesser forms to be processed which increased the workload of the employees & that hampered the efficiency to do several

important task.

The process was error sensitive as manual

intervention could lead to sometimes put the wrong values being entered and there was also a risk of

application toggling. Such type of error repeatedly occurring in daily routine that creates frustration

among employees.

The client receives the multi channel claim requests in the form of excel files, pdfs & image format in a predetermine

folder. DOCBrain automatically captured the required data from the

multiple fields of targeted files.

Auto-CaptureDOCBrains logs into dashboard, applies

business rules and automatically validates each request. It cross verifies

the input data with the data available on dashboard. DOCBrains then processes each record by entering the required fields automatically in required space.

Double cross verification increase accuracy of DOCBrains up to 99.99%.

Auto-ValidationDOCBrains approves and disburses the

required claims for validated and matched requests and rejects the claims for mismatched requests. DOCBrains

then transfers the requests into Exception for unknown scenarios for manual

processing by the employees. In this way the complete automation change the

way of Working in NBFCs.

Auto-Disbursal of Claim

Claim


Claim Disbursal Flow Using DOCBrains

Benefits Of DOCBrains

HIGH-VALUE

Beyond task automa-tion, re- imagining and

automating more of each end-to-end

process

INNOVATION

The power of DOCBrains ecosys-

tems to push boundar-ies and lead change

MODULAR

Architected to allow for reuse, maintainability

and customisation

ACCELERATOR

Leveraging best practices and driving

quality automation into faster results

To get work done...

Better

Precision Speed Price

Faster Cheaper

DOC rains


Business Impact

99.99% Accuracy is Achieved

Rework Due To Data Entry Error Avoided With

Automation

Claim Reversal Time Reduced

AGI rains


0

50

8000

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��VISIT ON��www.agibrains.com ��www.redbixbite.com

ADDRESSC510, 5 Floor, Wisteriaa Fortune, Bhumkar Square Hinjewadi Phase II

Road, Wakad, Pune - 411057 Maharashtra - Indiath

AGI rains DOC rains

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