a learning experience in the imagination society
DESCRIPTION
Presentación de la conferencia de apertura año Academico EOI 2009-2010. Antonio Fontanini, Profesor de Marketing en la EOITRANSCRIPT
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Antonio Fontanini 1
Antonio Fontanini OCTOBER 20TH 2009
EOI PROGRAMSA LEARNING EXPERIENCE
IN THE IMAGINATION SOCIETY
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Antonio Fontanini 2
E-commerce/Marketing en Nuevos Medios –
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Antonio Fontanini 3
– 50 años, Italiano
– Doctor (Cum Laude) en Informatica (Matemáticas y Física) Universidad de
Pisa, Italia
– Postgrados: Mktg, Rel. Int., MBA (Elea, JHU, Cilea)
– Executive Education: University of Chicago Booth Business School (2008)
– Executive Education: Instituto de Empresa (2008)
– Member of Simposium: "Globalization", Harvard University, (2009)
– Skype/Yahoo Mesenger/Google Talk: antoniofontanini
Experiencia profesional/docente
Actual (3.0)
– Presidente de Erasmus Equities (Venture Capital, Hong Kong)
– Presidente de Informalia Consulting (Strategist Boutique)
– Consejero de Fonytel (Business Development) e IP Sistemas (Indra)
– Consejero de Planet Capital (Holland)
TEACHING EXPERIENCE
– Director y Profesor Asociado, EOI: Masters en “Mktg y gestión com.”
Perú, Venezuela y Tical y CME en México
– Profesor Asociado y Coach: IE Business School, Esade.
1989-2001 (2.0)
VP & Director General Amper, International Division
1986-1989 (1.0)
Director General Mktg Olivetti Systems & Networks
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Antonio Fontanini 4
(proposed) Agenda
1. We live hard times (but great) 2. The best Institution the best professors/colleagues a 360º vision
3. To be excellent managers and entrepeneurs
4. … and even better persons.
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Antonio Fontanini 5
THE 26 CORE GLOBAL RISKS
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Antonio Fontanini 6
SOCIAL NET OF GLOBAL RISKS
Note: The sizes of the nodes in the social networking diagram indicate the assessment of the risk itself. The thickness of lines represent strength of correlation, while proximity of the nodes represents similarity of correlations. Source: Witold Henisz, Associate Professor of Management, The Wharton School, University of Pennsylvania, USA, based on
expert assessments of correlation (October 2007).
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Antonio Fontanini 7
GLOBAL CRISIS FOOD PRICES DEMOGRAPHY THE “DECLINE” OF THE US THE MIDDLE EAST ENERGY THE ENVIRONMENT THE UNFORSEABLE
8 CORE GEOPOLITICAL RISKS
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Antonio Fontanini 8
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Antonio Fontanini 9FOOD PRICES
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Antonio Fontanini 10
D AND JAPAN: FISCAL CRISIS
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Antonio Fontanini 11
IN 2002HOW MANY AMERICANS IN TOP 10?
9IN 2008HOW MANY AMERICANSIN TOP 10?
2
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Antonio Fontanini 12
US CURRENT ACCOUNT DEFICIT
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Antonio Fontanini 13
THE BURDEN OF NATIONAL DEBT
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Antonio Fontanini 14
THE END OF THE UP ESCALATOR
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Antonio Fontanini 15
REUTERS/Jim Young
US HOPE
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Antonio Fontanini 16
THE “HEART” OF GLOBAL TERROR
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Antonio Fontanini 17
AFGHANISTAN
HAMID KARZAI
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Antonio Fontanini 18
PML PARTY LEADER ACTUAL PRESIDENT (PPP)
NAWAZ SHARIFF ASAF ALI ZARDARI
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Antonio Fontanini 19
PRIME MINISTER NURI AL MALIKI
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Antonio Fontanini 20
AYATOLLAH ALI KHAMENÉI
P 1981-89
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Antonio Fontanini 21
IRAN’S NUCLEAR REACTOR
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Antonio Fontanini 22
THE STRAIT OF HORMUZ
40% OF WORLD OIL IS CARRIED BY THE STRAIT
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Antonio Fontanini 23
OIL: DISCOVERY AND PRODUCTION
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Antonio Fontanini 24
“THE INCREASE IN CHINA ENERGY DEMAND
BETWEEN 2002 AND 2005 WAS EQUIVALENT TO
JAPAN´S CURRENT ANNUAL ENERGY USE”
NOVEMBER 13TH, 2007
CHINA ENERGY DEMAND
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Antonio Fontanini 25
HIGHEST CAR OWNERSHIP, 2007
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Antonio Fontanini 26
LOWEST CAR OWNERSHIP
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Antonio Fontanini 27
ENVIRONMENTAL DOOMSDAY
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Antonio Fontanini 28
THE UNFORSEABLE
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Antonio Fontanini 29
THE UNFORSEABLE
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Antonio Fontanini 30
CRISIS MANAGEMENT
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Antonio Fontanini 31
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Antonio Fontanini 33
Agenda
1. We live hard times (but great) 2. The best Institution the best professors/colleagues a 360º vision
3. To be excellent managers and entrepeneurs
4. … and even better persons.
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Antonio Fontanini 34
Imagination Society
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Antonio Fontanini 35
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Antonio Fontanini 36
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Antonio Fontanini 37
Thomas L. Friedman
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Antonio Fontanini 38
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Antonio Fontanini 39
Globalización 1.0
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Antonio Fontanini 40
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Antonio Fontanini 41
Globalización 2.0
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Antonio Fontanini 42
1750 Revolución Industrial
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Antonio Fontanini 43
Globalización 3.0
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Antonio Fontanini 44
GLOBAL ECONOMY
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Antonio Fontanini 45
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Antonio Fontanini 46
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Antonio Fontanini 47
Larry Lessig
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Antonio Fontanini 48
Comunidades
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Antonio Fontanini 49
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Antonio Fontanini 50
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Antonio Fontanini 51THE IMAGINATION SOCIETY
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Antonio Fontanini 52THE IMAGINATION SOCIETY
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Antonio Fontanini 53
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Antonio Fontanini 54
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Antonio Fontanini 55
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Antonio Fontanini 56
CROWDSOURCING ADV
¿Who did produce the DORITOS last golden
minute ad of the SuperBowl
2007?
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Antonio Fontanini 57
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Antonio Fontanini 58
CROWDSOURCING ADV
A couple of Doritos
consumers, selected among
1000 spots in the Internet
http://www.youtube.com/watch?v=HUFvJNQ0bnM
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Antonio Fontanini 59
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Antonio Fontanini 60
Ubicuos Society
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Antonio Fontanini 62
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Antonio Fontanini 63
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Antonio Fontanini 64
Mobile2.0 Conference
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Antonio Fontanini 65
GOOGLE ANDROID G1
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Antonio Fontanini 66
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Antonio Fontanini 67
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Antonio Fontanini 68
Marketing Móvil: Códigos BIDI
DIGITAL MARKETING TOOLS
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Antonio Fontanini 69
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Antonio Fontanini 70
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Antonio Fontanini 71
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Antonio Fontanini 72
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Antonio Fontanini 73
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Antonio Fontanini 74
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Antonio Fontanini 75
E-commerce/Nuevos Medios de Marketing –
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Antonio Fontanini 76
E-commerce/Nuevos Medios de Marketing –
US ADV AND MKTG SHARE 02-12
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Antonio Fontanini 78
E-commerce/Nuevos Medios de Marketing –
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Antonio Fontanini 79
Hulu
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Antonio Fontanini 80
E-commerce/Nuevos Medios de Marketing –
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Antonio Fontanini 81
El nuevo consumo de medios…
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Antonio Fontanini 82
1. NESTLE KIT KAT NEW RECIPE
2. CARS: THE NEW FIAT 500
3. FAGOR PIROLISIS
4. VW AND BOURNE: PRODUCT PLACEMENT +
5. DESALIA: RON BARCELO WISH WORLD
6. ACCENTURE LOOKS FOR NEW CVS
7. AXE3 AND ITS CANNES GRAND PRIX
8. MAHOU AND SPAIN FOOTBALL ARMADA CONQUER E
9. FIGHT FOR KISSES BY WILKINSON
10. RELAX AND ENJOY WITH CAJAMADRID
11. COCA-COLA DREAMS FACTORY
BLENDED MKTG CAMPAIGNS
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Antonio Fontanini 83
Campaña blended premiada en Cannes
Campañas Blended
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Antonio Fontanini 84
UNILEVER GOT THE GRAN PRIX TO THE BEST INTEGRATED CAMPAIGN FOR ITS AXE3 “CHOQUES” SPOTCOMBINING TWO SPRAY FRAGRANCES (AND TWO WOMEN)
AXE3 CAME AS A PACK WITH 2 FRAGRANCIES FOR 10 DAYS ONLY AFTER THE CAMPAIGN
IN THE STREET BY THE MOBILE AND IN THE WEB SITE: PEOPLE HAVE TO VOTE ABOUT THE IDEAL MIX
INCREASE OF 50% IN SALES
7. AXE 3 CANNES AD GRAND PRIX
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Antonio Fontanini 85
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Antonio Fontanini 88
WOMM MARKETING
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Antonio Fontanini 89
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Antonio Fontanini 90
700 US$M in donations: 3M people
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Antonio Fontanini 91
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Antonio Fontanini 92
“YES, INTERNET COULD”
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Antonio Fontanini 93
BARAK OBAMA AND BUDWEISER“WASSAP 2008 ” CAMPAIGN: 30M downloads in youtube
IN 2000 BUDWEISER LAUNCHED A VIRAL TV SPOT BASED ON A GROUP OF BLACK BUDDIES, HAPPY, LAZY, HAVING
FUN, WATCHING TV AND HAVING A BUDWEISER BEER
IN 2008 AMERICA HAS CHANGED AND SO THE BUDDIES GROUP: IRAK, THE FINANCIAL CRACK, KATRINA, UNEMPLOYEMENT HAS HIT THE US STRONGLY.
CHANGE IS THE WORD THAT COUNTS NOW.THIS VIRAL WAS USED BY OBAMA FINANCIAL
SUPPORTERS TO COLLECT MONEY FROM PEOPLE.
http://www.youtube.com/watch?v=L38wthA4Ld0
http://www.youtube.com/watch?v=Qq8Uc5BFogE
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Blogging as a Business Tool
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GLOBAL ECONOMY
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GLOBAL ECONOMY
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GLOBAL ECONOMY
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GLOBAL ECONOMY
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Antonio Fontanini 103
GUERRILLA MARKETING
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Antonio Fontanini 105
MINI
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Antonio Fontanini 107
DUREX
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Antonio Fontanini 113THE IMAGINATION SOCIETY
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Antonio Fontanini 114
CONSUMERING (*)
STRATEGIESINTENSIVE IN EXPERIENCES
ABERCROMBIE & FITCHAPPLENESPRESSOTHE SAMSUNG CONCEPTNIKE-ID-STUDIO
(*) by Javier Rovira
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Antonio Fontanini 121
GLOBAL ECONOMY
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Antonio Fontanini 122
Agenda
1. We live hard times (but great) 2. The best Institution the best professors/colleagues a 360º vision
3. To be excellent managers and entrepeneurs
4. … and even better persons.
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Antonio Fontanini 123
EOI: 50+ YEARS CREATING LEADERS
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Antonio Fontanini 124
DIVERSITY
MULTI-CULTURAL
MULTI-SECTORS
MANAGERIAL/CONSULTING PROFILES
"LEARNING BY DOING” FOCUS
The best teachers
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Antonio Fontanini 126
Interdisciplinary Learning
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Antonio Fontanini 127
The Case method
Taking decisions on real businesses
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Antonio Fontanini 128
Multi-Sectors
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Antonio Fontanini 129
Business decisions
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Antonio Fontanini 130
Break-through businesses
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Antonio Fontanini 131
GENETICALLY MODIFIED SEEDSCARBON CREDITS TRADING (KYOTO)
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Antonio Fontanini 132
Blogs as learning tools
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Antonio Fontanini 133
Creating sustainable competitive advantage
You can own something that's hard to copy (like real estate). You can race down the pricing and scale curve. You can create switching costs. You can build a network. You can build a brand. You can create a constantly innovating organization where extraordinary employees thrive.
Seth Blog post
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Antonio Fontanini 134
Agenda
1. We live hard times (but great) 2. The best Institution the best professors/colleagues a 360º vision
3. To be excellent managers and entrepeneurs
4. … and even better persons.
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Antonio Fontanini 135
Coaching great managers
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Antonio Fontanini 137
the big picture (business model)
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Antonio Fontanini 138
VALUEPROPOSITION
COSTSTRUCTURE
CUSTOMERRELATIONSHIP
TARGETCUSTOMER
DISTRIBUTIONCHANNEL
VALUECONFIGURATION
CORECAPABILITIES
PARTNERNETWORK
REVENUESTREAMS
INFRASTRUCTURE CUSTOMEROFFER
FINANCE
a business model describes the value an organization offers to various customers and portrays the capabilities and
partners required for creating, marketing, and delivering this value and relationship capital with the goal of generating
profitable and sustainable revenue streams
Business Modelling
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Antonio Fontanini 139
• team management• event management• venue management
• ticketing• VIP relationship
management• video crew
• …
• attractive soccer• 360º event (match,
dining, shopping)• exclusive VIP lounges
• merchandising• renting out stadium
• …
• stadium• POS networks
• club website (+online TV)• club cable TV channel
• mobile phone TV channel• …
• play attractive & win games
• brand management• video images
• channel management
• fans (families, etc.)• fan groups• companies
• event/concert organizers• advertisers
• …
• team & maintenance• infrastructure management
• marketing• video
• Ticket fees & season tickets• online TV subscription revenues
• revenue sharing cable & mobile phone TV• renting out stadium for events
• advertising revenues• merchandising revenues
• food & beverages• ticketing services
• promoters• ad placement
• telecom operator• TV operator
• …
• personalized web profile• newsletter
• team blog (RSS)• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
the big picture
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Antonio Fontanini 140
Management tools
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Antonio Fontanini 141
#1 Financial performance measures the tangible outcomes from the strategy (Revenues, Costs, …).
#2. The customer value proposition defines the source of value (Customer Satisfaction/Loyalty).
#3. Strategic processes create value for customers and shareholders (Quality).
Internal Business Perspective
Financial Perspective
Customer Perspective
SustainedShareholder
Value
Operations Management
Processes
Customer Management
Processes
Innovation Processes
Productivity Revenue Growth
Price Quality Time Function Relation Brand
Product/Service Attributes Relationship Image
Regulatory and Social Processes
Learning & Innovation Perspective
Human Capital
Information Capital
Organization Capital
#4. Aligned intangible assets drive improvement in the strategic processes.
Balanced Scorecard
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Antonio Fontanini 142
EMPOWERMENT
Strategic uncertainties
Critical performance
variables
Core values Risks to be avoided
Businessstrategy
Beliefs systems Boundary systems
Interactive control systems Diagnostic control systems
1
4
2
3
Staking out the territory
Getting the job done
Getting Commitment on big goals
Positioning for tomorrow
Internal controls
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Antonio Fontanini 143
Metrics
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Antonio Fontanini 144
INDICES ECONOMICOS FINANCIEROS
R.O.E. (Return on equity)
BDI (Beneficio después de impuestos) / Patrimonio Neto
R.O.I. (Return on investment)
EBIT (Beneficio Operativo) / (Patrimonio Neto + Deuda Financiera)
R.O.A. (Return on assets)
EBIT (Beneficio Operativo) / Activos
LEVERAGE Activos / Patrimonio NetoR.O.S. (Return
on sales)EBIT (Beneficio Operativo) / Facturación
TURNOVER Facturación / Activos
EVABDI-(Coste Cap*Fondos Propios)
WACC WD*KD*(1-T)+WE*KE
Metrics
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Antonio Fontanini 145
Metrics
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Antonio Fontanini 146
?
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Antonio Fontanini 147
12/04/2023
Customers Needs and other
Segmenting Dimensions
Company Mission, Objectives,
& Resources
Competitors Current & Prospective
S. W. O. T.
External Market Environment Technology, Political & Legal, Social & Cultural, Economic
Targeting & Segmentation
Positioning &
Differentiation
Narrowing down to focused strategy with quantitative and qualitative screening criteria
Marketing Strategy Planning Process
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Antonio Fontanini 148
Strategic fit
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Antonio Fontanini 149
DOING THE RIGHT THING(EFFECTIVENESS)
AND/OR
DOING THE THING RIGHT(EFFICIENCY)
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Antonio Fontanini 150
InternalEnvironment
ExternalEnvironment
The StrategicManagement
Process
Strategic Intent
Strategic Mission
StrategicCompetitivenessAbove Average
ReturnsFeedback
Strategy Formulation
Business-LevelStrategy
CompetitiveDynamics
Corporate-LevelStrategy
GlobalStrategy
CooperativeStrategies
Acquisitions &Restructuring
Strategy Implementation
CorporateGovernance
Structure& Control
StrategicLeadership
Entrepreneurship & Innovation
Str
ateg
icIn
pu
tsS
trat
egic
Act
ion
sS
trat
egic
Ou
tco
mes
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Antonio Fontanini 152
think outside-of-the box
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Antonio Fontanini 153
Innovation
business model innovation
product & service innovation
process innovation
technology innovation
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Antonio Fontanini 154
business model innovation
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Antonio Fontanini 155
product & service
innovation
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Antonio Fontanini 156process innovation
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Antonio Fontanini 157
technology innovation
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Antonio Fontanini 158
personalization
Learn!
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Antonio Fontanini 159
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Antonio Fontanini 160
Government, Regulators, Environmentalists
Customers
CustomersCustomers
Partners, Suppliers, Financiers, Trade UnionsEmployees, Shareholders, Internet
(Karma) CustomersCustomer
s
New stakeholders
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Antonio Fontanini 161Getting stakeholders trust
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Antonio Fontanini 162
GLOBAL ECONOMYTransparency
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Antonio Fontanini 164
Products custom centered
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Antonio Fontanini 170
Agenda
1. We live hard times (but great) 2. The best Institution the best professors/colleagues a 360º vision
3. To be excellent managers and entrepeneurs
4. … and even better persons.
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Antonio Fontanini 171
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Antonio Fontanini 172
Leadership
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Antonio Fontanini 173
BRANDson
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Antonio Fontanini 174 LEADERS?
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Antonio Fontanini 175
GLOBAL ENVIRONMENTALISM
Wangari Maathai Kenia, NP 2004
Arundhati Roy
What have in
common?
Al Gore
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Antonio Fontanini 176 LEADERS?
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change is the process by which the future invades our lives-> Alvin Toffler
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Thomas Watson, IBM story
- A young Manager decided an investment of 100M$ which went wrong;
- He wrote a letter of resignation he handed to Mr. Watson;
- He asked for: “Why do you want to leave? We have just invested 100M$ in your education!”
FAILURE AS A LEARNING TOOL
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FAIL OFTEN TO SUCCEED SOONER
- Innovative organization- Playful experimentation- To develop truly innovative products- Culture around prototyping: rough, rapid and right (3 R`s)- Enlightened trial and error- Celebrate failure as learning opportunities (like in 3M)- Playful atmosphere with flat hierarchies and no fear.
THE IDEO BUSINESS CASE
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Our People are our strategy
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Antonio Fontanini 184There is a story beyond any person
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Imagine you got your EOI title Are you going to look for a
job?Do you have a good CV?
Do you have a rich uncle?Are you in Linkedin?
Are you married with a very rich buddy?
OR do you want …
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+ 42.000 videos from 201 countries
4,5 million people voted
They generated 6.000 news
Worldwide Media coverage of 80 million USD
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DOING WELL BY
DOING GOOD
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PLAYING FOR CHANGE
Connect the Humanity through music by providing resources to musicians and their communities all around the World. They make film series and songs to promote their message and foundation, thanks to its uniqueness and universal values.
- They take something universal and attractive: The Music.- They ask their end-users to perform well-known songs.- They make an outstanding and original product with it.- They use virality and digital media to promote it.- They get a lot of traffic in their web page
http://www.playingforchange.com/
http://www.youtube.com/watch?v=YC-LBpqa9EY
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Unlearn
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MAY 17TH, 2009 112TH COMMENCEMENT CEREMONY
"We got our news from newspapers, your generation gets it from blogs and tweets, and for those of you who don’t know, that’s not what you hear in zoos".
“We thought ‘friend’ is a noun, you think it’s a verb.”
“You cannot plan innovation. You cannot plan invention. All you can do is try very hard to be at the right place and be ready"
“How should you behave? Well, do things in a group. Don’t do things by yourself. Groups are stronger, groups are faster. None of us is as smart as all of us.”
“You’ll find today is the best chance you have to start being unreasonable, to demand excellence, to drive change, to make everything happen.”
ERIC SCHMIDT, GOOGLE CEO AT CARNEGIE MELLON
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Images, slides, Inspiration, etc.
Flickr, YoutubeSlideshare.netBlog de Enrique DansManuel Alonso Coto “Blended Mktg”IE Blog multimediaBlog de Seth GodinTechcrunch
THANKS
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¿ANY QUESTION?