a learning organisation for the future · linkedin etc. job hoppers feedback & recognition...
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A Learning Organisation for the Future
Future Learning Organisation
Johan Skoglöf
Developing Learning Organisations for…
Who are you?What are your expectations?
Future Learning Organisation
What happened to the Travel Agency?
28m journeys 39m journeys
75 11999 2017
+ 77%6000 employees 3000 employees- 50%
Future Learning Organisation
Competence Development in focus
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2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Lack of skills in Sweden Investments in EdTech (MUSD)
Future Learning Organisation
What is a Learning Organisation?
An organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment.
• encourages continuous learning, critical thinking and new ideas.• allows and learns from mistakes end experiments.• implements new knowledge into daily work throughout the organization.
Peter Senge, Bersin Deloitte etc.
Future Learning Organisation
High performing learning organisations are more profitable
Probability for top result• Innovation• Productivity
• Employee development
2x7x
Profitability growth
Bersin, High Impact Learning Culture
3x
Future Learning Organisation
Researching best practices for learning organisations
Future Learning Organisation
Agenda
!1
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34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
Agenda
!1
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34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Beehive
Future Learning Organisation
The changing nature of work
Future Learning Organisation
Job transformation 2018 to 2022
Data Analysts
AI and Machine Learning Specialists
People and Culture Specialists
Organizational Development
Specialists
User Experience Designers
Service and Solutions Designers
…
Bookkeeping and Payroll Clerks
Administrative Secretaries
Financial Analysts
Bank Tellers and Related Clerks
Accountants and Auditors
Sales and Purchasing Agents
…
World Economic Forum, ”Future of Jobs report 2018”
Future Learning Organisation
Building new competences at speed
In demand 2022
• Creativity and initiative
• Social influence
• “System” analysis
• Digital literacy
• Innovation
• Complex problem-solving
• Active learning
• Data analytics
• …
Professionalskills +
World Economic Forum, ”Future of Jobs report 2018”
Do we have these skills?
Future Learning Organisation
Dramatic increase in development needs?
From 30 hours/ year
Association of Talent Development, World Economic Forum
Adding 100 hours/ year
100
400
Future Learning Organisation
Exponential technical growth but linear adaptation
Kurzweil, Moore, Brinker mf.fl
Chan
ge
Time
Technological development
Organizational change, expectations
Disappointment
Surprise
Future Learning Organisation
Exponential technical growth but linear adaptation
Kurzweil, Moore, Brinker mf.fl
Chan
ge
Time
Technological development
Organizational change
Individual change
Are we adaptable enough?
Future Learning Organisation
The situation of todays worker
5:e mininterruption
75%stressed
Bersin Deloitte, Modern Learner
20%on search
Harder to fit learning in a busy day! 27%
Wasted on mail
40%mobile
30%gig
Future Learning Organisation
We are not learning as before
Bersin, ”Meet the modern learner”
▪ Shorter moments▪ Mobile first▪ Just-in-time▪ Collaboration▪ Self directed
Future Learning Organisation
Learning and growth very important for new generations
19
1st = Learning & growth
CollaborativeDigital natives
Transparency
PwC, “Millennials at work”, Gallup, Linkedin etc.
Job hoppers Feedback & recognition
Impatient
How are we adapting for Millenials?
Future Learning Organisation
Discuss with your neighbor
Take 2-3 minutes to discuss:How does these challenges impact xxx?
• Skill shift• Work situation• Learner preferences• New generation needs
Future Learning Organisation
Agenda
!1
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34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
I am allowed
I am able
I want to
Employee driven learning
Future Learning Organisation
”Instead, what is far more valuable is to have the ability to learn and to apply those learnings into new and unique scenarios
Enter the Learning Worker
It's no longer about what you know, it's about how you can learn and adapt.”
Morgan Jacob, Future of WorkHeavy Learners (5 hours/week)✓ 39% more productive/successful✓ 74% more goal oriented✓ 21% happier at work
Korn Ferry, ManPower, LinkedIn, Bersin
Future Learning Organisation
Motivation
Planning
Education Experience
Exposure Environment
Evaluation
Learnability
Motivation• Own drivers• Understand changes• Clear ambitions• Positive mindset• …
Future Learning Organisation
Growth Mindset
Carol S. Dweck
• I can learn anything
• Failures are possibilities for learning
• I will succeed if trying harder
• Challenges helps me growing
• I enjoy trying new things
• I either can or can´t
• Failures are caused by my limitations
• Success is depended on my inherit capability
• I dislike challenges
• I keep to what I already master
Future Learning Organisation
Motivation
Planning
Education Experience
Exposure Environment
Evaluation
Learnability
Plan• Understand needs• Plan development• Use the tools• Find knowledge• …
Future Learning Organisation
Classroom
BEGINNER
EXPERT
MOOC
Webinar
eLearning
Performance Support
Search
Video
”On-the-job” learning
Job shadowing
Challenging tasks
ReflectionCoaching
Collaboration
Knowledge sharing
Social networks
Articles
Using different learning formats
Future Learning Organisation
Motivation
Planning
Education Experience
Exposure Environment
Evaluation
Learnability
Evaluate• Ask for feedback• Reflect• Document• …
Future Learning Organisation
Learn from experiences
• Ask for challenges• Take new roles• Experiment• Ask for feedback• Reflect on your way home • Lessons learnt• Document conclusions• ...
Future Learning Organisation
Social media• Find your forums• Comments• Share experiences• Add value• Put questions• ..
Use your network• Plan the network• Maintain the network• Participate in groups• Search for advice• …
Learn from others
Future Learning Organisation
• Micro course• MOOC• Video• Articles• …
Learn from education and environment
40% new! >30
min/day
Future Learning Organisation
Use tools that enhances your learning
Read/view Share
Write
Search Discuss
Gather Comment
Take coursesInstructions
Follow
Digital learning ecosystem
Future Learning Organisation
Agenda
!1
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34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
What IS a learning culture?
• Encourages and rewards risk taking(“dare to try”)
• Empowers employees in work and learning decisions
• Uses mistakes for learning
• Designs work for learning
• Encourages reflection
• Values learning
• Enables collaboration and sharing
Bersin, High Impact Learning Culture
Future Learning Organisation
Ericsson People Story
Future Learning Organisation
IBM – Think Fridays
Ginni Rometti, CEO IBM
Future Learning Organisation
Communicate value of learning
Future Learning Organisation
Establish structures for growth
Bersin, High Impact Learning Culture
6x
4x
3x
RewardsRoles
Processes
Future Learning Organisation
Agenda
!1
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34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
Manager role in employee development
LinkedIn Learning Report
Future Learning Organisation
Leads by example
Är själv en LQ
• Experiments/”dares to try”• Talks about own failures• Recruits/rewards LQ• Promotes value of learning• Talks about own learning• Shares knowledge• Gives lectures• …
Future Learning Organisation
Actively plans for experiences
• Challenging tasks• Plans activities - gaps• Observation/ job shadowing• After action reviews• Embed reflections in work• Plans for continuous feedback• Problem solving sessions• Talks of own experiences• …
Future Learning Organisation
• Frequent check-ins• Asks for feedback• Encourages feedback• Supports employee
learning• Shares own experiences• …
Coaches employees
Future Learning Organisation
Promotes collaboration and learning
• Learning Fridays• Promotes 30 min learning work outs • Knowledge sharing in meetings• Rewards learning/sharing• Sets targets on sharing• Transparent with information• Moves work to collaboration platform• …
Future Learning Organisation
Discuss for 10 minutes
How can we promote a culture where employees want to, are able to and are allowed to continuously learn?
Future Learning Organisation
Agenda
!1
2
34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
The need to integrate learning in work
5:e mininterruption
75%stressed
1%learning
Learning in the flow of work
Bersin Deloitte, Modern Learner
Future Learning Organisation
Anticipate need for learning in work
Anticipate
Need
SupportPerformance
EnableImprovement
Future Learning Organisation
Anticipate needE.g. use Design Thinking
Future Learning Organisation
Support performance
Future Learning Organisation
Support performance
Future Learning Organisation
Enable improvementwith feedback loops
Work
Result
Feedback
Improvement
Future Learning Organisation
Employee:▪ Motivation▪ Knowledge▪ Health
Work task:▪ Procedure▪ Rules▪ Technology▪ Collaboration▪ Information▪ Expectations▪ Requirements
Organisation:▪ Culture▪ Values▪ Leadership▪ Systems▪ Processes▪ Technologies▪ Products▪ Customers
Understand and solving performance problems
Future Learning Organisation
Agenda
!1
2
34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
Digitalisation oflearning
0
1000
2000
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10000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
MUSD
Future Learning Organisation
Education Environment Exposure Experience
Instructor led classroomeLearningWebinarMOOCMicro learningTestsLMSGamesWorkshopsEtc.
SearchPerformance supportInstructionsMagazinesBlogsBooks/reportsVideoPodcastLearning portalsEtc.
TeamworkCollaborationProfessional nätverkCoaching/mentoringFeedbackForum/chatSocial networksKnowledge sharingConferencesEtc.
ExperimentReflectionCareer planningProjectsChallenging tasks”On-The-Job” learningJob shadowingJob rotationSimulationEtc.
Learning MethodsExamples
Future Learning Organisation
The content deficit
Current need
LMS
Future needs
Future Learning Organisation
Employees paying for their learning 81
million 75MUSD
30%
Future Learning Organisation
What content is relevant…
Content matching• Competence needs• Quality standards• Handelsbanken way• Learner preferences• …
Curating
Future Learning Organisation
Connecting learning to roles and competences
Future Learning Organisation
Learning Experience Platform (LXP)
• Aggregated• Curated• User (e.g. skills)• Usage• Social• Content analysis
Future Learning Organisation
Micro learning enables learning at the point of need
Future Learning Organisation
Overcoming the forgetting curve
Future Learning Organisation
Education Environment Exposure Experience
Instructor led classroomeLearningWebinarMOOCMicro learningTestsLMSGamesWorkshopsEtc.
SearchPerformance supportInstructionsMagazinesBlogsBooks/reportsVideoPodcastLearning portalsEtc.
TeamworkCollaborationProfessional nätverkCoaching/mentoringFeedbackForum/chatSocial networksKnowledge sharingConferencesEtc.
ExperimentReflectionCareer planningProjectsChallenging tasks”On-The-Job” learningJob shadowingJob rotationSimulationEtc.
Learning MethodsExamples
Future Learning Organisation
Support performance
Future Learning Organisation
80-90% of learning is informal
Formal
Informal learning
Future Learning Organisation
How to find relevant knowledge?
Future Learning Organisation
Learning PortalsSupporting informal learning
eLearningRecorded webinar
VideosInstructions
Web pagesForum
Future Learning Organisation
Education Environment Exposure Experience
Instructor led classroomeLearningWebinarMOOCMicro learningTestsLMSGamesWorkshopsEtc.
SearchPerformance supportInstructionsMagazinesBlogsBooks/reportsVideoPodcastLearning portalsEtc.
TeamworkCollaborationProfessional nätverkCoaching/mentoringFeedbackForum/chatSocial networksKnowledge sharingConferencesEtc.
ExperimentReflectionCareer planningProjectsChallenging tasks”On-The-Job” learningJob shadowingJob rotationSimulationEtc.
Learning MethodsExamples
Future Learning Organisation
eMentoring/coaching
Future Learning Organisation
Platform for Social Learning
• Follow• Discuss• Share• Meet• Flow
Future Learning Organisation
Platform for Knowledge Sharing
Future Learning Organisation
Learning in Office365
Future Learning Organisation
Education Environment Exposure Experience
Instructor led classroomeLearningWebinarMOOCMicro learningTestsLMSGamesWorkshopsEtc.
SearchPerformance supportInstructionsMagazinesBlogsBooks/reportsVideoPodcastLearning portalsEtc.
TeamworkCollaborationProfessional nätverkCoaching/mentoringFeedbackForum/chatSocial networksKnowledge sharingConferencesEtc.
ExperimentReflectionCareer planningProjectsChallenging tasks”On-The-Job” learningJob shadowingJob rotationSimulationEtc.
Learning MethodsExamples
Future Learning Organisation
Enhancing experiential learning with VR
Future Learning Organisation
Change of Learning modalities
ILT Virtual ILT Online self-study On the job Collaboration
Future Learning Organisation
Ecosystem for learning
Portal, collaboration platform (Teams, Slack)
HRIS, Master data
LXPDegreed, Fuse
Micro learningAxonify, Grovo
MOOCUdacity, Coursera LMS
SABA, Cornerstone
Performance Support
WalkMe, GuideMe
YouTube, TED-talk, Bloggar…
Future Learning Organisation
Discuss with your neighbor
What learning innovations could be used to address our most important challenges
Future Learning Organisation
Agenda
!1
2
34
5
6 Employee Learnability
Learning Culture
Leadership for Learning
Learning in the flow of Work
Digital Learning
Organisation for Learning
Future Learning Organisation
New role for Learning & Development
Organisation for learning
L&D Dept.
=37% of investments
Future Learning Organisation
Typical roles at L&D
70-80%
41%
Common BersinFact book 2016
Instructor
Course developer
Administrator
?
Future Learning Organisation
Curator
• MOOC• Videos• Articles• Web pages• eLearning• Webinars
Future Learning Organisation
Social coach
• Train and coach• Facilitate• Change leadership
Future Learning Organisation
Learning Technology Architects
2019 2020 2021 2022
Webinar platform
Video-on-demand
MOOC-integration
Learning Portals
Update LMS
Social learning
Micro learning
Mobile access
Business objectives
Learning strategy
Roadmap digital enablers
Future Learning Organisation
Individ:▪ Motivation▪ Kunskaper▪ Hälsa
Arbetsuppgiften:▪ Procedurer▪ Regler▪ Teknologi▪ Samarbeten▪ Information▪ Förväntningar▪ Krav
Organisation:▪ Kultur▪ Värderingar▪ Ledarskap▪ System▪ Processer▪ Teknologier▪ Produkter▪ Kunder
Performance Consulting
Future Learning Organisation
New roles in L&D
Performance consultant
Social coach
Curator
Work Designer/OD….
Analyst
Change leader
Experience Designer
Learning Technology Architect
70-80%
41%
Common BersinFact book 2016
?
Future Learning Organisation
Who is responsible?
L&D EmployeeManagerBusiness
Future Learning Organisation
How will responsibilities for L&D change?
• Understand needs• Develop courses• Administer students
PUSH PULLCurating online content
Collaborating & sharing
Micro learning
Embedding in work
Informal learning
Future Learning Organisation
New role for Learning & Development
Develop, deliver & administercourses
• Promote a learning culture• Enable employee self-driven learning• Help managers support employee development• Help business embed learning in the flow of work• Use digital learning technologies as enablers• Coordinate and act as center of expertise
Future Learning Organisation
Discuss with your neighbour
How can xxx organise to better meet the challenges in the coming years?
Future Learning Organisation
How to proceed from here?
Awareness
KnowledgeStrategy
Anchoring