a major shift is happening… · conversational knowledge data-based knowledge process...
TRANSCRIPT
1780s 1870s 1970s 2017’s
Steam, water,
mechanical
production
equipment
Division of labor,
electricity, mass
production
Blurring the
physical and
the digital divide
Electronics,
IT, automated
production
A major shift is happening…
A 4th industrial revolution
2017
We were promised flying cars
Instead we got suicidal robots
Student Satisfaction
Ray FlemingHigher Education Director
Microsoft Australia
Intelligent Agents for
Service Improvement
40
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
Conversational Knowledge
Conversational Knowledge
Conversational Knowledge
Conversational Knowledge
Department of Human Services
University of Canberra
Data-Based Knowledge
Data-Based Knowledge
Process Simplification
Process Simplification
Process Simplification
Process Simplification
53
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
54
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
Intelligent Agent
Intelligent Agents for
Service Improvement
Agility is
everything
Be a learn-it-all
Not a know-it-all
