a marketing plan for japan prepared by: the philippine japan team
TRANSCRIPT
A MARKETING PLANA MARKETING PLANFOR JAPANFOR JAPAN
Prepared by: The Philippine Japan Team
JAPAN OUTBOUND TRAVELJAPAN OUTBOUND TRAVEL
Prepared by: The Philippine Japan Team
WHY TARGET JAPAN?WHY TARGET JAPAN?
ECONOMIC POWERECONOMIC POWER
• It is the world’s second largest economy (US$5.465 Trillion). It is a rich country with enormous personal savings.
• It has one of the highest per capita GDP in the world US$28,000 in 2003 (estimated)
• Real GDP growth of 2.5% in 2003
Source: WTO Tourism Highlights 2003 DOT Foreign Offices
53.2
40.4
58.0
26.7
7.615.4
7.1
20.213.3
61.4
79.9
24.1
0
10
20
30
40
50
60
70
80
90
USA Germany UK Japan China Korea
Int'l. Tourism Expenditure (in US$ Billion)Outbound Travel (in Million)
• Japan is one of the biggest sources of the world’s outbound travellers and the biggest tourism spenders.
WHY TARGET JAPAN?WHY TARGET JAPAN?
WORLD’S TOP TOURISM SPENDERS 2002
* USA figures exclude outbound to Canada and Mexico
• The Philippines has close historical ties and a strong, vibrant relationship with Japan in trade, business, investments and tourism.
• The 2nd largest investor in the Philippines, representing 37% of total foreign Direct Investment for the Philippines.
• The top Official Development Assistance (ODA) donor country – No. 1 source of external development funds.
• 2nd largest export market of Philippine products.
• Consistently the 2nd largest source market for tourism for the past 10 years averaging 19-21% share of total visitor arrivals.
WHY TARGET JAPAN?WHY TARGET JAPAN?
STRONG RP-JAPAN RELATIONS
Japanese outbound travel dropped 19.5% to 13.3 M in 2003 in the aftermath of SARS (far larger decrease than that following the 1991 Gulf War and the 9/11 in 2001).
Proportionate decline in average expenditure per traveller from ¥309,100 in 2000 to ¥271,000 in 2003.
JAPAN OUTBOUND TRAVELJAPAN OUTBOUND TRAVEL
SUMMARY OF FINDINGS SUMMARY OF FINDINGS (2003 JTB SURVEY)(2003 JTB SURVEY)
JAPAN OUTBOUND TRAVELJAPAN OUTBOUND TRAVEL
Source: JTB Report 2004
Total Japan Outbound Travel Market & ExpenditureTotal Japan Outbound Travel Market & Expenditure
13,579
(12.66%)15,298
(9.13%)16,695
(0.64%)16,803
(-5.93%)15,806
(3.49%)16,358
(8.93%)17,819
(-9%)16,215
(1.93%)16,528
(-19.53%)13,300
-1,000
1,000
3,000
5,000
7,000
9,000
11,000
13,000
15,000
17,000
19,000
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003
¥ US $1994 Not available1995 404,000 4,2991996 361,000 3,3181997 331,000 2,7371998 327,000 2,4961999 326,000 2,8612000 309,000 2,8672001 296,000 2,4352002 293,000 2,3392003 271,000 2,338
Total Expenditure per TripTotal Expenditure per TripPer PaxPer Pax
2000 was the peak year for Japan outbound travel, due to 2 consecutive years of strong yen and income growth.• SARS had the greatest impact on Japan outbound travel, bringing it down to lower than 1994 levels.
Majority of Japanese travellers are from Greater Tokyo, Kinki/Kansai, and the Tokei Regions. In terms of prefectures: Tokyo/Kanagawa, Osaka and Aichi (in that order).
PROFILE OF THE JAPANESE OUTBOUND TRAVELLER PROFILE OF THE JAPANESE OUTBOUND TRAVELLER By Point of OriginBy Point of Origin
SUMMARY OF FINDINGS SUMMARY OF FINDINGS (2003 JTB SURVEY)(2003 JTB SURVEY)
Hokkaido
Kanto
Tokai
Kyushu
Tohoku
Chugoku
ShikokuKinki
Okinawa
Koshin-etsu•Hokuriku
(Greater Tokyo)(Aichi)
(Osaka)
• Inspite of SARS in 2003, China remains Japan’s top overseas destination with 16.95% market share of total
outbound travel.
• Top 3 destinations in 2003 (2000)
* China2.250 M(2.202 M)
* Korea 1.802 M(2.472 M)
* Hawaii 1.324 M(1.856 M)
• None of the markets in 2003 recaptured 2000 levels. All regions infected with SARS suffered major declines.
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERPROFILE OF THE JAPANESE OUTBOUND TRAVELLERBy Overseas DestinationBy Overseas Destination
SUMMARY OF FINDINGS SUMMARY OF FINDINGS (2003 JTB SURVEY)(2003 JTB SURVEY)
Majority of Japanese travellers in 2003 is malemale. Both male (7.61M)male (7.61M) and female (5.69M)female (5.69M) markets decreased in 2003. The female market continues to drop (for 3rd consecutive year) due to safety/security concerns.
Men in their 30’sMen in their 30’s have overtaken women in their 20’s (segment with the most rapid growth in 2000) as the largest market segment in 2003. Departure ratio (including repeat travellers) for men in their 40’s is the highest. Remarkable decline in the elderly marketRemarkable decline in the elderly market (men over 60 and women over 50).
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERBy Gender
SUMMARY OF FINDINGS SUMMARY OF FINDINGS (2003 JTB SURVEY)
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERBy Spend
SUMMARY OF FINDINGS SUMMARY OF FINDINGS (2003 JTB SURVEY)
• Total overseas travel expenditure per trip per person is ¥271,000¥271,000, little change over the years.
• Middle aged women spent the most on shopping (¥98,000)(¥98,000)..
• Elderly women are the biggest spenders with ¥347,000¥347,000, followed by middle-aged women (¥324,000)(¥324,000), and elderly men (¥317,000)(¥317,000).. Least spenders are single men and women.
• The highest travel expenditure is for overseas study/school trips at ¥483,000¥483,000.
Japanese travel primarily for tourism, 80% to Guam/Saipan and Hawaii for sightseeing, natural/scenic attractions, shopping, R&R. Business Travel is increasing, especially to China. VFRs remain strong (U.S. Mainland and Canada).
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERPROFILE OF THE JAPANESE OUTBOUND TRAVELLERBy Purpose of TravelBy Purpose of Travel
SUMMARY OF FINDINGS (2003 JTB SURVEY)
Total Japan Outbound
Tourism
Honeymoon
VFR
Business
Trainings/inspection trips
Overseas study /school trips
Sightseeing
Shopping
Gourmet sampling
Art galleries & museums
Rest & Relaxation
Swimming
Golf
Scuba Diving
Other Sports
Natural attractions
Historical attractions
Cultural attractions
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERBreakdown of Japan Tourism Market into Activities in Destinations
2000 = 17.8 M2003 = 13.3 M
Attendance in Attendance in meetingsmeetings
Others
No answer
Theme Park
Wedding ceremony
Theatrical performances / concerts / movies
Night Tour
VFR
Gambling
Others
Package Tours is the most common type of overseas travel (46% from 50.8% in 2000) BUT individually arranged (FIT) type of travel (42.1% from 34% in 2000) will increase, especially via the Internet which had a phenomenal growth. Predominantly mono destination in travel format.
PROFILE OF THE JAPANESE OUTBOUND TRAVELLERPROFILE OF THE JAPANESE OUTBOUND TRAVELLERBy Type of Travel ArrangementBy Type of Travel Arrangement
SUMMARY OF FINDINGS (2003 JTB SURVEY)
Security concerns, while declined slightly still continue to be the biggest factor hindering travel. “Costs too much” rises. Language has become less of a concern.
THE JAPANESE OUTBOUND TRAVEL MARKETTHE JAPANESE OUTBOUND TRAVEL MARKET
SUMMARY OF FINDINGS (2003 JTB SURVEY)
Inspite of its economic downturn, decreasing volume of outbound travel, and decreasing travel expenditures, Japan remains a huge market for tourism and travel. JTB’s 2004 forecast remains high at 16.5 M outbound Japanese!
THE JAPANESE OUTBOUND TRAVEL MARKETTHE JAPANESE OUTBOUND TRAVEL MARKET
CONCLUSION
THE JAPANESE TRAVELLER TO THE WORLDTHE JAPANESE TRAVELLER TO THE WORLD20032003
Travels by Package Tours mono destination
packages
Favorite Destinations China Korea Hawaii
Predominantly Male (30-39’s)
Books thru a travel firm
Travels 5-7 days usually in April / May (Golden Week) or November / December
Mostly come from Tokyo using Narita Airport
•Motivated to travel primarily by “desire to visit a destination”
Usually gets his travel information from reading pamphlets
Travels primarily for Tourism
Favorite Activity in Destination is
viewing natural / scenic attractions followed by shopping
Travels with friends and relatives
Spends an average of ¥ 271,000, mostly on shopping
JAPAN OUTBOUND TRAVEL JAPAN OUTBOUND TRAVEL
13,579
277,825
15,298
323,199
16,695
350,242
16,803
376,714
15,806
361,631
16,358
387,513
17,819
390,517
16,215
343,840
16,528
341,867
13,300
322,896
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003Source: JTB Report 2004
Legend:Legend:
Japan Japan OutboundOutbound (in millions)(in millions) Japan Japan Inbound to Inbound to the Philsthe Phils
Total Japan Outbound Travel vs. Japan Arrivals To The Philippines
PHILIPPINE MARKET SHARE OF JAPAN OUTBOUND PHILIPPINE MARKET SHARE OF JAPAN OUTBOUND
TRAVELTRAVEL 2000/20032000/2003
Sources: DOT Statistics and JTB Report
390,517(2.19%)
17,819M
322,896 (2.43%)
13,300M
0
20
40
60
80
100
120
140
160
180
2000 2003
Total Japan Outbound Travel vs. Japan Arrivals To The PhilippinesTotal Japan Outbound Travel vs. Japan Arrivals To The Philippines
Legend:Legend:
Japan outbound Japan outbound traveltravel
Japan arrivals toJapan arrivals to the Philippinesthe Philippines
390,517(19.60%)
1,992,169
322,896 (16.93%)
1,907,226
0
20
40
60
80
100
120
140
160
180
200
2000 2003
Total Philippine Arrivals vs. Total Philippine Arrivals vs. Japan Arrivals To The Japan Arrivals To The
PhilippinesPhilippines
Legend:Legend: Total Philippine Total Philippine ArrivalsArrivals
Japan arrivals toJapan arrivals tothe Philippinesthe Philippines
…but Japan remains largely underpenetrated
Source: DOT Statistics and JTB Report
250,848(2.21%)
11,332,852
189,308 (2.26%)
8,389,984
0
20
40
60
80
100
120
140
160
180
200
2000 2003
PHILIPPINE MARKET SHAREPHILIPPINE MARKET SHARE
OF JAPANESE OUTBOUND TRAVELLING FOR TOURISMOF JAPANESE OUTBOUND TRAVELLING FOR TOURISM2000/20032000/2003
Total Japanese Travelling for Tourism vs. Japan Arrivals To The Philippines for LeisureTotal Japanese Travelling for Tourism vs. Japan Arrivals To The Philippines for Leisure
Legend:
Total Japanese Travelling for Tourism 2000 : Nearly 80% visit Guam, Saipan and Hawaii
Japan arrivals to the Philippines for leisure
PHILIPPINE MARKET SHARE PHILIPPINE MARKET SHARE OF JAPAN ARRIVALS TO ASEANOF JAPAN ARRIVALS TO ASEAN
1998-20041998-2004
Sources: DOT Statistics and ASEAN Secretariat
Total Japan Arrivals to ASEAN vs. Arrivals to the PhilippinesTotal Japan Arrivals to ASEAN vs. Arrivals to the Philippines
Legend: Total Japan Arrivals to ASEAN
Japan arrivals tothe Philippines
390,517(10.12%)
3,858,391
322,896 (11.15%)
2,896,134
0
20
40
60
80
100
120
140
160
180
200
2000 2003
Ranking based on 2000 figuresRanking based on 2000 figures
1998 1999 2000 2001 2002 2003 2004Jan-Apr
Thailand 986,264 1,071,482 1,206,549 1,177,599 1,239,421 1,042,349 -
Singapore 843,683 860,661 929,887 755,766 723,431 434,036 174,598
Indonesia 469,409 606,102 662,045 611,314 620,722 548,630 -
Malaysia 252,178 286,940 455,981 397,639 354,563 213,527 100,473
Philippines 361,631 387,513 390,517 343,840 341,867 322,896 128,528
Vietnam 95,258 113,514 152,755 204,860 279,769 209,730 94,102
Laos 12,936 14,860 20,687 15,547 19,801 17,766 -
Cambodia 13,386 17,885 19,906 17,952 96,796 88,401 40,298
Myanmar 20,525 17,014 16,096 20,118 20,744 18,799 7,680
Brunei Darussalam
6,639 3,172 3,968 2,033 2,251 - -
TOTAL 3,061,909 3,379,143 3,858,391 3,546,668 3,699,365 2,896,134 545,679
INDEPENDENT traveller
Sources: Phil. Annual Visitor Sample Survey 2000 & 2003 DOT Statistics 2000 & 2003
Mostly MARRIED
Spends an average of US$ 133.89 DAILY Spends an average of US$ 79.80 DAILY
Travels ALONE
Earns an average of US$ 62,949.43 annually Earns an average of US$ 63,698.99 annually
HAS a university / college DEGREE
Prefers a HOTEL as type of
ACCOMMODATION
Most are REPEAT VISITORS
Is predominantly MOTIVATED BY
WARM, FRIENDLY PEOPLE
THE JAPANESE TRAVELLER TO THE PHILIPPINES2000 / 2003
Predominantly MALE (45-54’s)
Legend:
• 2000 & 2003 data • 2000 data • 2003 data
Usually a PROFESSIONAL / BUSINESSMAN Usually a BUSINESSMAN
Majority traveled in AUGUST and MARCH Majority traveled in DECEMBER and
AUGUST
Stays an average of 6.37 NIGHTS Stays an average of 6.48 NIGHTS
TRAVELS primarily for HOLIDAY
• Japan has consistently been our 2nd largest source market for tourism yet it remains largely underpenetrated.
CONCLUSIONSCONCLUSIONS
CONCLUSIONSCONCLUSIONS
We have always been a MARKET FOLLOWER, never a MARKET LEADER OR TREND SETTER.
MARKET
PRODUCT
• We have been tapping market segments like golf and diving which make up small segments of the tourist traffic from Japan.
• Huge untapped tourism (leisure) market for Shopping Viewing Natural / Scenic Attractions
PRICE
PROMOTIONS
• We have the product attractions but few are ready for the market in terms of infrastructure and services
• Low awareness about product offerings• No / Few new product offerings since 5/10 years ago.
• Still competitive but becomes expensive when viewed in terms of value or content
• Weak indistinct image, low awareness, largely overlooked product resulting in low trial
• Lack of / absence of special / sale promotional offers• No advertising• Inconsistent, unsustained PR activities; lack of “good news” on the Philippines.• Lack of appropriate collaterals in Japanese. Inefficient distribution.
DISTRIBUTION • Travel wholesalers lack incentives to mobilize
BUDGETS • Widely dispersed use of available tourism budgets
• Japan needs a ONE-COUNTRY APPROACH considering its importance to the Philippines not only for tourism but for trade, business, investments, socio-cultural exchange.
• While the DOT concentrates on the tourism segment, other government agencies can help increase Japanese arrivals to the Philippines for the following strong market segments:
Business Travel - DTI/BOI et al VFR’s - DFA/DOLE/OWWA Elderly Market - PRA
CONCLUSIONSCONCLUSIONS
DOT MUST FOCUS,
• We need to identify the market segment of Japan’s outbound travel that remains largely untapped, has the highest potential, and whose needs we can meet; and focus on it our marketing/promotions efforts and resources.
CONCLUSIONSCONCLUSIONS
JAPANESE WOMENJAPANESE WOMEN
AGE TOTAL AGE TOTAL OUTBOUND 2003OUTBOUND 2003
20-29 1.623 M 30-39 1.234 M 40-49 .630 M
50-59 .867 M
SingleSingle WomenWomen - 15-29’s
- 30-44’s
Travel with friends and relatives
Married Married WomenWomen - Employed - Housewives Travel with husband
Middle-AgedMiddle-Aged
WomenWomen
GENERAL GENERAL CHARACTERISTICSCHARACTERISTICS
•Makes the decision on where to travel •Travels primarily for TOURISM (especially single females)• SHOPPING is primary activity in destination (especially 15-29 singles and housewives)• High interest in natural/scenic attractions and gourmet sampling• Uses PACKAGE TOURS (especially married women) (Group travel is strong for 30-44 singles)• Prefers FREE-TIME Package tours• Has very strong desire to travel overseas (especially married women)
PREFERRED STYLE PREFERRED STYLE OF TRAVELOF TRAVEL
•Travels abroad as long as possible, even if infrequently.• Less interest on historical sites, more on NATURE and scenery.• Relaxes at just one or two destinations.• Wants to visit a different place each trip.• Stays at any hotel as long as has basic amenities.• Eats at restaurants where locals eat.• Visits famous destinations.• Participates in a convenient package tour.• Makes many purchases and souvenirs for family and friends.
COMPETITORS FORCOMPETITORS FORTHIS MARKET:THIS MARKET:
SingleSingle WomenWomen - Europe
- East Asia (Korea/Taiwan, HK)
- ASEAN
(Thailand, Indonesia,
Singapore, Malaysia)
Married Married WomenWomen - East Asia
(Korea/Taiwan,
HK) - ASEAN
(Thailand, Indonesia)
- Hawaii (Saipan) (especially housewives) - Europe (for
employed
Middle Middle - Europe AgedAged
WE FOCUS ON THE JAPANESE WOMEN 30’s-50’s MARKET SEGMENT4.354 M IN 2003 (3.05 for Tourism)
GENERAL GENERAL CHARACTERISTICSCHARACTERISTICS
• 46 % Travels for TOURISM• 30% for BUSINESS• Majority are Repeat TravellersBoth segments are big spenders at ¥287,000 for Middle Aged Men and ¥283,000 for Married Men.Main motivation to travel is to take a holiday. Married Men, in particular want to visit a specific destination. Married Men travel with wife (34%) or fellow employees (20.5%) Middle Aged Men travel alone (35.3%) or with fellow employees (22.2%).
PREFERRED STYLE PREFERRED STYLE OF TRAVEL OF TRAVEL
Travels abroad as long as possible, even if infrequently Enjoyment of “nature and scenery” ranks first “Rest and Relaxation” a strong preference with married menHigh interest in shopping (for married men) and gourmet sampling (for middle-aged men). Interest in Night Tours.Eats at restaurants where locals eat Visits a different place each tripMiddle Aged Men opt for individually arranged travel; Married Men use either package tour or individually arranged travel. Married Men who use package tours prefer the FREE TIME package. Middle Aged Men use either full package or FREE TIME package tour; both book through a travel firm, but Internet usage increasing
COMPETITORS FORCOMPETITORS FORTHIS MARKET:THIS MARKET:
MarriedMarried MenMen - US East Coast
- Indonesia/ Malaysia)
- Guam / Saipan
Middle Middle Aged Aged - China/Taiwan/
Hong Kong- Thailand/
Singapore - Germany
WE FOCUS ON THE JAPANESE MALE (MARRIED & MIDDLE-AGED) MARKET SEGMENT
4 M in 2003 (2 M for Tourism**)
Married Men = 2 M(Between 15-44)
Middle Aged Men = 2 M(Between 45-49)
_______ 4 M*
* Based on % of Married Men (13.8%) and Middle Aged Men (13.3%) among total respondents of JTB Factual Survey of the Overseas Travel Situation; applied to Japan’s Total Outbound of 13.3M. **Based on 46% of Total Male Market segment travelling for Tourism in 2003.
JAPANESE OUTBOUND TRAVEL MARKET
1. Japanese outbound travel is almost 50/50 male/female. 2000 2003
Male : 9,536,000 7,606,000Female : 8,284,000 5,690,000
2. The female 20-29’s segment ruled overseas outbound travel for over 13years but was overtaken by the male 30-39’s in 2003 due to security/concerns.
3. Over a 14-year period (1990-2003), the female 30-39’s segment is the only one steadily increasing its market share. All other segments
have decreased/increased market share according to market forces. (economy, safety/security concerns).
4. Men in their 30’s have overtaken women in their 20’s (segment with the most rapid growth in 2000) as the largest market segment in 2003.
JAPANESE OUTBOUND TRAVEL MARKET
JAPANESE OUTBOUND TRAVEL MARKET
1. Higher percentage of women travelling for tourism than male.
2. Over 70% of all groups of women (except students) travel for tourism.
3. About 46% of married men and middle aged men travel for tourism; about 30%
travel for business.
JAPAN OUTBOUND TRAVEL 2003By Purpose of Travel By Market Segment
%
Source: Japan Tourism Marketing Factual Survey 2004
MALE FEMALE
Students Single Married Middle Aged
Elderly Students Single 15-29
Single 30-44
Married (employed)
Married (house-wives)
Middle Aged
Elderly
Tourism 57.1 71.2 47.0 45.2 59.2 63.3 72.6 72.9 69.1 68.3 74.9 80.4
Business - 12.3 27.5 31.4 10.8 - 1.7 4.8 2.4 0.5 2.6 0.3
Honeymoon 1.1 - 13.2 0.3 0.3 - - - 12.4 13.6 0.5 0.3
VFR 7.7 8.0 2.9 7.2 8.4 8.3 8.8 10.0 8.6 11.1 11.5 7.2
Training / Inspection Trips
6.6 4.1 2.3 3.6 3.5 5.3 2.7 1.3 0.7 - 0.9 -
Conference Attendance
6.6 0.8 1.2 1.8 1.9 1.2 1.0 - 0.3 - 0.5 0.3
Overseas Study / School Trips
14.3 0.3 0.2 0.2 0.3 16.6 3.4 0.4 0.7 1.0 0.2 -
Others 4.4 2.3 3.1 6.1 9.7 3.6 9.1 6.6 4.8 5.0 6.6 6.5
JAPANESE OUTBOUND TRAVEL MARKET
The Male 20’s, 30’s, 40’s, 50’s market segments, though all decreased in 2003, total 6.04 M outbound travellers in 2003 (7.46 M at its peak in 2000).
The Female 20’s, 30’s, 40’s, 50’s segments, though all decreased in 2003, total 4.4 M outbound travellers in 2003 (6.4 M at its peak in 2000).
JAPANESE OUTBOUND TRAVEL MARKET
JAPAN MARKET SEGMENTS TO SOUTHEAST ASIA JAPAN MARKET SEGMENTS TO SOUTHEAST ASIA (%)(%)
RP
2000
RP
2003
Male Students 15.6 0 15.4 3.4
Female Students 13.1 4.1 12.4 5.2
Single Women (15-29) 19.1 6.1 14.5 3.4
Single Women (30-44) 14.9 8.2 13.0 3.4
Married Women (employed)
20.5 2.0 14.1 1.7
Married Women (housewives)
9.8 2.0 15.1 3.4
Single Men 14.7 14.3 17.7 6.9
Married Men 14.9 10.2 15.9 20.7
Middle Aged Men 16.5 36.7 20.7 32.8
Middle Aged Women 14.6 12.2 13.1 1.7
Elderly Men 11.4 2.0 18.6 17.2
Elderly Women 9.8 2.0 12.1 0
Notes:1. Based on JTB Factual Survey
of the Overseas Travel Situation covering 2.5M respondents who took 3.9M overseas trips in 2000 / 2003
2. Respondents:
Male : 48.2%Female : 51.1%No Answer : 0.7%
100.0%
3. Philippines total in 2000 = 49,000in 2003 = 58,000 out of 3.9M
MALE FEMALE
MARKETMARKET
SEGMENTSEGMENT
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STUDENTSTUDENT 1.0 4.5 2.9 1.9 1.6 2.5 -- 1.3 3.4 2.9 3.4 4.2 1.9 2.3 2.5 2.0 3.8 5.2
SINGLESINGLE 8.8 11.4 17.8 17.9 9.6 13.2 18.4 3.8 6.9
15-2915-29 8.8 9.1 8.2 6.8 5.8 7.8 2.0 10.1 3.4
30-4430-44 7.8 1.1 5.0 4.3 6.4 4.9 10.2 5.1 3.4
MARRIEDMARRIED 13.7 14.8 12.5 13.0 11.3 8.8 22.4 22.8 20.7
EmployedEmployed 14.7 5.7 6.1 4.3 4.2 5.4 10.2 10.1 1.7
HousewivesHousewives 4.9 2.3 6.6 1.9 2.3 4.9 8.2 6.3 3.4
MIDDLE-AGEDMIDDLE-AGED 18.6 18.2 14.6 22.8 28.0 23.0 16.3 10.1 32.8 16.7 15.9 0.1 7.4 7.1 9.8 4.1 13.9 1.7
ELDERLYELDERLY 2.0 8.0 7.2 10.5 13.5 10.8 4.1 5.1 17.2 --- 5.7 4.2 6.8 8.0 5.9 2.0 6.3 ---
BREAKDOWN BY DESTINATION