INSIDEZoned for Comfort. . . . . . . Pg. 4

Dry Basement Insurance . . Pg. 6

You’re Invited! . . . . . . . . Pg. 8

A MUST READ FOR YOUR INDOOR COMFORT

Spring-Summer 2012

Win 1 YearFREEASAP Service For Trivia WinnerPg. 10

2 Call (913) 384-4440 or (816) 285-4440

It’s An Honor To Serve You, “Boss”By Steve Burbridge, Comfort Expert/Owner

Time flies when you are having fun! Five years ago, Cecil and Ipurchased Anthony Plumbing, Heating & Cooling with the goal oftransforming a good company into a great company.We asked and you gave us input into what makes a great company

and, of course, it starts with the people. You told us that you wantedthe same technician for each service and they had to be techniciansyou can trust. And so we continued to use our nationally registeredslogan, “Technicians You Can Trust With Your House Keys!”®

Local, prompt, and courteous phone answering was another area of importanceto you. In fact, as I look back, we implemented everything you told us you expected ina great company. However, there are times we get humbled and that is a good thingbecause we have a culture of quality and continuous improvement where there is nofinish line. In essence, we can always do better and we work hard at this every day.Your feedback serves to hone our operation. Internally, we use the lofty term “worldclass” to describe the level of service we want to provide.The highlight of my work day is reading the postage-paid comment cards that

you are kind enough to complete. Occasionally, you point out areas where wecould improve. We thank you for this as we strive to continually improve the quality of our service.We consider our customers “the boss.” You have hired us and we thank you for

trusting us to serve you. We appreciate your willingness to help us get better at whatwe do. It’s been a wonderful five years, and with your continued support, we willbe honored to serve you for many more years to come.

Steve Burbridge

We are LIVE on line. Please LIKE us on Facebook.www.facebook.com/AnthonyPlumbingHeatingCooling and check outour blog at http://www.anthonyphc.com/blog/

3www.anthonyphc.com

TESTIMONIAL“Anthony has been terrific and has provided excellent, timely, honest service.Thank you for being a customer-oriented business. We have referred three ofour friends. We look forward to a great 2012 knowing that if we have heating or cooling problems, Anthony will be there.”

– Jim Caccamo, Kansas City

Our Customers Give Back

On September 11, 2011, we launched our first-annual Disabled American Veterans(DAV) Campaign on Patriot Day. For 8weeks, a portion of every heating tune-up,and a portion of every new heating and airconditioning system was donated to the DAV.“

We were inspired to do something to helpour country’s veterans. I’m sure we can allbe thankful for the people throughout themany years in the history of this country whohave made incredible sacrifices in defending

America,” said Steve Burbridge, Owner.On November 11, Veterans Day, we

hosted many veterans for breakfast. We were also joined by Michael Dreiling fromHays, KS, DAV Dept. Commander and David Brater from Parsons, KS, DAV AdjunctTreasurer. We were very proud to raise$13,690. We THANK YOU, our customers,and CFM (Local York Distributor) for makingthis possible. Without your loyal patronage,we would not be able to give back to our honored heroes. We will announce the campaign again later this year and we aim todonate even more!

“...we hosted many veterans for breakfast and

raised $13,690 for the DAV.”

4 Call (913) 384-4440 or (816) 285-4440

Zoning, as it relates to heating and cooling,means being able to customize your comfort.It’s a simple, economical way to gain betterair flow to problem areas without adding anadditional heating and cooling system.Using automatic dampers, a zoning systemallows you to control the temperature independently in separate areas of yourhome or office. The brain of the system is anelectronic monitor which activates thedampers as ordered by the individualthermostats in the areas served.Amy and Joe Reardon of Kansas City, KS

recently discovered zoning after they explainedtheir problem to us.“We were having problems keeping our

downstairs warm during the winter”, Amyexplained. “There was a full 10 degree

difference between our upstairs living roomand our basement rec room. Our kids wouldn’tplay down there”, she added.After a thorough assessment of their needs,

the Anthony Comfort Advisor explained thebenefits of adding a zoning system and ourexpert installation team went to work.“We have had the zoning system for

several weeks now and the change has beenlike night and day. Heating is balancedthroughout the house and we are able to consistentlycontrol thetemperatureon both levelsof our home.”Reardon said.

TESTIMONIAL“I was very impressed with your technician. I was not at home and he was morethan happy to take the extra 10 minutes to discuss my alternatives and provideguidance over the phone. When I arrived home I found a very clean/professionallyinstalled unit. In the two instances that I've done business with Anthony, youhave certainly exceeded my expectations.”

– Brian Seiler, Lee’s Summit

Joe and Amy Reardon

Zoned Residential Comfort

5www.anthonyphc.com

Co-Worker SpotlightTHESE ARE FARMING DAYS

Gary King, Senior Anthony heating and cooling technician, has been in the industry forover 15 years. After receiving a collegedegree, Gary worked in the restaurant business for a while but just didn’t seem fulfilled. He sought help and took a personality profile test. The results were in:Gary should be a farmer or a helicopter pilot.“I didn’t think I should move my family at

my age to take flying lessons,” Gary said. “Iwanted to work with my hands, as the testresults indicated I should, so I went to HVACtechnical school. Steve Burbridge recruitedme right out of technical school in 1996.Being in the heating and cooling businessdoes have some correlations to farming.When the hot weather hits, I call it farmingdays. It’s harvest time: 12-hour days, makingair conditioners work,” Gary added.“I really love helping people and the

technical challenges of the job,” Gary said.“Figuring out the problem usually takeslonger than fixing it. But that’s what we train for, that’s what we’re there to do, sometimes we use diagnostic thinking longerthan we use our tools.”On his days off, Gary is involved with his

church and spends time with his wife and 4kids ranging in age from 18-23.

“I believe in our motto: ’Technicians YouCan Trust With Your House Keys!’® I’m proudto say we really do have technicians peoplecan trust. It’s a huge privilege to have ahomeowner allow us not only into theirhome, but be there with his most valuablepossessions: his wife and kids,” Said Gary.All of our technicians have their name and

photo on their truck, so please wave at Garyif you see him!

TESTIMONIAL“It was Gary’s last stop of the night. He was very friendly, very knowledgeable,and helped put my mind at ease on the coldest night of the year with two little ones at home and a pregnant wife that needed the heater to work! A BIGthanks to Gary and Anthony PHC.”

– Brent DeGroot, Leawood

6 Call (913) 384-4440 or (816) 285-4440

Dry Basement InsuranceBy Kent Gurske, Plumbing Department Leader

TIPSCheck your sump pump regularly for proper function. (Or we’ll do this for you during yourPlumbing A.S.A.P. tune-up)1. Remove cover and slowly pour water into the sump pit.2. Watch for the float (if visible) to rise and trigger the pump.3. Once pump is engaged, the water level will quickly lower, and

the float will shut off the pump. This is what’s called a “normal sump cycle.”

Did you know that morehomes are damaged byflooding than by fire? Ifflooding occurs when youare away, it can be hours ordays before the damage is discovered. Your sump pump

will never fail until you need it most. Manytimes it’s due to a power outage during a thunderstorm. A battery backup pump is an inexpensive insurance policy against mold and damage to drywall, carpet, and personal belongings associated with a flooded basement. A battery backup pump saves the day

when your regular pump:• Fails due to a power outage• Has unexpected pump failure

• Has a float switch failure• Is unable to keep up with incoming waterA backup pump will switch automatically

to battery when power fails or your mainpump fails. It can also pump along with yourmain pump when there is more water thanthe main pump can handle. A backup pumpcan typically handle 1,000 to 2,200

gallons per hour. It also soundsan alarm when service is called for. It’s the best insurance for your basementand belongings!

Kent Gurske

7www.anthonyphc.com

We are proud to announce our new plumbing web site is live! We’vebeen busy producing several new videos to showcase our wonderfulplumbing products. Please go to www.anthony-plumbing.com to watchvideos and get COUPONS!

Tired of Waiting for Hot Water?Do you have an exercise routine you do

while waiting for your shower water to gethot? The average American home wastes 20 gallons of water per day waiting for hot water.Because your water heater is likely located

in the basement, you are waiting too long forthe hot water to travel through your home tothe bathroom faucet. For instant heat and gratification, we can install a hot water circulation system. This system involves asmall circulating pump placed at the base ofyour water heater. Then we make a connectionat the furthest point from the water heaterand install a return pipe back to the pump.

This pump slowly, continuously circulates hotwater throughout your home and back to thewater heater. This means when you turn on ahot water faucet anywhere in your home, youwill have instant hot water.

BE READY FOR SPRING!With our Easy-Turn Outdoor Water FaucetSoft grip handle for effortless operation in wet conditions or cold weatherEasy 1/4- turn to open and closeFreeze-proof design

Hot WaterCirculation System

Laundry

Kitchen

Bath

Bath

Pump

Bath

➔ ➔ ➔ ➔

➔➔➔

➔

➔

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8 Call (913) 384-4440 or (816) 285-4440

YOU’RE INVITED! DOOR BUSTER SPECIAL OF THE DAY

Congratulations to our $250 sign

Announced at 7 am on 980 KMBZ.Tour our office, warehouse, and state-of-the-artshowroom. Check out the latest and greatest inenergy-savings and home comfort products.

• See and hear a tankless water heater in action.• View a geo-thermal unit demonstrator.• Try a bidet toilet seat (in private).• Marvel at the world’s most energy-efficient

furnace, 98%.• See our working solar hot water heating

system (which qualifies for the 30% Federal Tax Credit with no cap).

• See how a waterless urinal works.• See how your

home or business can be easily zoned for even temperatures throughout, resulting in energy savings.

C Custom

SEPTEMBER OCTOBER NOVEMBER

Satu

Toby Tobi Brunch

• 9:00 Tankless Water Heaters• 10:00 Germicidal UV Lamps• 10:30 Zoning For Comfort

Marion Morgan (Raytown, MO) Christina Hagood (Overland Park, KS)Itsy Finch (Kansas City, MO)

If your technician has not offered you a sign and an entry form, please call our office and we

Our Showroom •

You are invited for Please come mee

and wa

9www.anthonyphc.com

contest winners!

COME ON IN!mer Appreciation Day

DECEMBER JANUARY FEBRUARY

urday, April 7, 20126am – noon

in Broadcasts LIVE 6 am-10 amh by McGonigle’s from 8 am

ENTER TO WINRoyals Tickets!

LIVE SEMINARS

• 11:00 Geothermal Heating & Cooling• 11:30 Changing Laws For

Heating & Cooling

Ben & Nadine Wano (Kansas City, KS) Jan Downing (Leawood, KS) Gary Devosha (Roeland Park, KS)

will deliver! If your name is drawn and we confirm the sign is displayed, you win $250!

LOCATION 15203 W 99th St. • Lenexa, KS 66219

a morning of fun, food, education and prizes! et our team, join us for a catered breakfast,

tch Toby Tobin LIVE on 980 KMBZ!

10 Call (913) 384-4440 or (816) 285-4440

Good News Travels FastWe love referrals! Thank you to all our wonderful customers who told someoneelse about their experience with Anthony.

TRIVIAWIN 1 Year ASAP, now that’s not TRIVIAL!Email your answer to service@anthonyphc.com. If you are the first to respond with the correctanswer, you win a free 1 year ASAP (Anthony Service Agreement Program) for your home.

QUESTION: What Kansas town was the inspiration for the 1950s TVseries GUNSMOKE?

Bill OadesTim AndersonAlan KrasnoffKathy RussellSharon HicksWilliam FischerAaron FaimanAmber KillingworthAndy & Mary EcklundAnnell EisonAudine OlsonBarbara SherronBen & Molly SimpsonBen & Nadine WanoBen MeyerBetty BrainerdBill & Connie YoungBill LewisBob DolphanBob MelingBrad DupreeBrent WalzCarol BurnsCaroline Merritt

Chad & Lisa KelleyChad SpeerChad WilliamsCharles ScullyCherie PuvogelChris WilliamsChristy AdamsChuck VogtDale & Andrea SmithDale HurtDan BowersDana MantiniSarah HansonDave AllenDave MurphyDavid & Natilie BrownDevin KlishDonald BahmDonna VanderpoolDoris BerryDorothy MeyerEd LauderEric & April SmithErnie & Darlene Pollard

Eunice VanRadenJeff KitzsteinerFrank UryaszGary BreedenGary ColemanGhattis BitarGloria ShiversGrace DirancoGreg TitusGuenther SteinkeHenry & Lois HochstatterHien TranHolly SwydenHome Team SolutionsJack & Maggie DoolittleJack FletcherJamie & Madalynn Wilson-LoreJean JohnsonJeff & Elizabeth ThompsonJeff & Tracy AshenJeff McKinneyJenny MillerJeremy SnyderJerry Ashby

Jim BergsonJo Ann SchlueterJoe JobsonJoe & Amy CushingJoe HackneyJoe SosaJohn BakerJohn DodsonJonathan BrouseJoy AlsupJulie DershemKaren MooreKay RoscoeKeith & Kerri RenzKeith PerkinsKendra ButlerKevin & Dian ThomasLarry SatoriusLeon GreeneLin MyersLinda CarterLisa ParrishLloyd BoothLon & Sherri Brinks

Marianne TurnbullMarjorie BlankMark & Kathy VanNulandMark FieldsMarlon EpperlingMarsha OaksonMary BeamMary Kay GrahamMary Kay HoganMaurice GrayMelissa DittmerMelvin Sandra OwensMichaela SailsMike BensmanMike HillegasMike LockwoodMike MelenaMike O'ConnellMonica & Orville TroutBetty LittleDeb HamacherOwen BuckleyPam DodsonPam Hurd

Patricia DecurcyPeggy SimonsPete BucklyPhil DiechxRandy RossRay & Janell ZuercherRebecca RothRichard McCullerRichard YorkRick & Mindy McDermottRick and Nancy DankeRick SheltonRita RiosRobert MooreRobert ZabielskiRod AndersonRoger GregoryRon BuckRon GrippRonald BolineRose SniderRuddy & Rosemary PappertsSally RowleySam LombardoSean RobertsShannon HeffronSharon RathbunAaron SpiegelSuzanne WilleyTeresa BadgerowTerry CooperTerry IrvinThree Dog BakeryTodd OhldeTom DoyleTom RottinghousTommie BarnettTyler WiseVirginia MessickWendy BissetWes SimoneauWilliam & Sherie Howell

11www.anthonyphc.com

Anthony Earns Super Service Award for 5 Years!

TESTIMONIAL“Your technicians were knowledgeable, friendly, and professional. They laid tarps everywhere theywalked to protect my flooring and were very tidy in general. I give my HIGHEST recommendationto Anthony and their professional, honest installers.”

– Nicolle Christensen, Overland Park, Angie’s List Member

See The (UV) Light!A germicidal lamp uses an ultraviolet (UV)

bulb to kill germs and harmful contaminantstrapped in your home. Ultraviolet light is nature’sway of controlling airborne microorganismsoutdoors. Moss only grows on the north sideof a tree because the UV light from the sundoes not reach there.Germicidal lamps are widely used in

hospitals, restaurants, nursing homes, and childcare facilities because they kill germs. In a home,properly installed inside your heating and coolingsystem, they will not only kill germs like the

common cold, viruses, and influenza, but willalso keep mold and mildew (which most peopleare allergic to) from growing in your ductwork.And when an ultraviolet light is shining on theindoor coil of an air conditioning system, it keepsit sparkling clean, just like new, which meansbetter efficiency and lower electric bills.Put a germ barrier

mask on your heatingand cooling system—call us to install a germicidal lamp today!

We have been awarded the prestigious2011 Angie’s List Super Service Award, anhonor bestowed annually on approximately 5 percent of all the businesses rated by Angie’s List, the nation’s leading provider ofconsumer reviews.

“Only a fraction of the businesses rated onAngie’s List can claim the sterling customer service record of being a Super Service Awardwinner because we set a high bar,” saidAngie’s List Founder, Angie Hicks.

2010, 2009, 2008, 2007

12 Call (913) 384-4440 or (816) 285-4440

Meijer Recalls Touch Point Fan Heaters Due toFire, Shock Hazards (Feb. 22, 2012)Hazard: Exposed and unshielded electricalcomponents can cause the heater to overheatand melt, posing fire and electrical shock hazards.

Kaz USA Recalls Honeywell Portable ElectricHeaters Due to Burn Hazard (Jan. 12, 2012)Hazard: The heater’s internal housing, includingthe fan, heating element and circuitry, candetach, posing a burn hazard to consumers.

Navien Recalls Tankless Water Heaters Due toRisk of Carbon Monoxide Poisoning (Dec. 27, 2011)Hazard: An unstable connection can cause thewater heater’s vent collar to separate or detachif pressure is applied. A detached vent collarposes a risk of carbon monoxide poisoning tothe consumer.

Tankless Water Heaters Recalled for Repair Dueto Carbon Monoxide Poisoning HazardName of product: Power Vent tankless waterheaters by RheemHazard: Components inside the water heatermay shift during transit, causing an air filter doorswitch to operate improperly. If the switch failsand the air filter door is out of place, the waterheater could continue to operate and dust andlint could build up, posing a carbon monoxidepoisoning hazard.

For more information, go to www.CPSC.gov

ANTHONY PLUMBING, HEATING &COOLING DID NOT INSTALL

THESE PRODUCTS.

From the Consumer Product Safety Commission

As anticipated; since earlyJanuary 2012, the price of thecurrent standard R22 Freon(which is the coolant in all olderair conditioners) has risen asmuch as 400%, and we don’tknow how high it might go.The EPA controls the

production of R22. They set limits on how much can be produced every year.They have mapped a complete phase-out ofR22 refrigerant (by 2020) because it depletesour ozone layer. Ultimately, this means theprice of what’s left will continue to rise.

Our goal is to provide you with the best possible productsand services at the best possible value. We are currently installing for our customers onlyair conditioning systems whichuse R410A refrigerant, therequired replacement that does not harm the ozone. We

recommend to our customers who have old, inefficient R22 units, to consider replacement sooner than later to avoid costlyrepairs and the ever rising cost of the oldR22 Freon.

Freon Prices Set To Soar – Fill Up Now

13www.anthonyphc.com

The Department of Energy hasmandated new energy guidelinesfor furnaces in “northern” statesincluding Kansas and Missouri.Beginning May 1 of 2013, Anthony,

along with all heating and cooling service

providers, will be required to install ONLY90% and above, high efficient furnaces. If yourfurnace is over 12 years old, we urge you toconsider your options NOW before youhave fewer. Call us to schedule your free energy analysis and estimate!

1. What is light as a feather, but even the strongest man cannot hold it more than a few minutes?2. What can run but never walks, has a mouth but never talks, has a head but never weeps, and has a bed but never sleeps?3. How could the 22nd and 24th U.S. Presidents have the same parents, but weren’t brothers?4. What happened in 1961 and will not happen again until 6009?5. How could all of your cousins have an aunt who is not your aunt?6. Johnny's mother had four children. The first was April, the second was May, and the third was June. What was the name

of her fourth child?7. What came first, the chicken or the egg?8. You have a dime and a dollar, you buy a dog and a collar, the dog is a dollar more than the collar, how much is the collar?

Brain Teaser Answers 1. His breath 2. A river 3. Grover Cleveland was elected twice. 4. The year reads the same upside down! 5. Your Mom istheir Aunt. 6. Johnny! 7. Dinosaurs laid eggs long before there were chickens. 8. A nickel, the dog cost $1.05.

US Government Issues HighEfficiency Mandate

Our previous rate-watch showed KCP&Lwith a 49% rate increase in KS from 2006 to2010. During the same time, KCP&L had a33% increase in MO. Since our last update,KCP&L has raised rates in MO another5.25%, effective May 2011. It was reportedFebruary 27, 2012, KCP&L has filed a15.1% rate increase request for MO customers. New MO rates are anticipated tobe effective in January, 2013. Experts predict more price increases will be coming

for KS customers. We promise to keep youinformed. We are available for a free energyanalysis on your heating and cooling system, complete with recommendations forways to reduce your energy use and be more comfortable.

YOUR Utility Rate-Watch Update

Brain Teasers

14 Call (913) 384-4440 or (816) 285-4440

Our Goal Deliver World Class Service and Have fun!

By Chad Ferguson, Customer Service Leader

TESTIMONIAL“We discovered a problem just a few hours before we were scheduled to go onvacation. The prospect of having to miss our flight appeared possible, but thankfully Monty responded quickly, making the repairs in the middle of thenight. Thanks so much for taking care of us and for being a professional.”

– Greg Harrelson, Olathe

You already know we deliver award-winning service.What you may not know ishow much fun we have whilewe do it! Our Anthony PHC CustomerService Department is

dedicated to serving our customers in aWorld Class manner. We also find ways toenjoy our time together both inside and outside of work. A recent company-widebowling night had a huge Customer ServiceDepartment turnout leading to a couple ofnew nicknames! Our group enjoys a challenge and looks forward to any opportunity to compete. We are engaged in a company-wide sign

contest that includes the Customer ServiceDepartment this year, too. Some of our

co-workers have taken to the streets delivering signs across the city all weekendlong. We are excited about getting our namein front of as many people as possible. Forus, it means we get to talk to more peopleand help more people – which we love doing.Whether it’s a Valentine Box decorating

contest or casting our votes for ugliest holidaysweater, we are always putting fun into ourwork. A stroll through our Customer Servicearea reveals baby announcements, heart-feltnotes from customers, and photos of our signcontest winners. While we love to have agood time, nothing will get in the way ofassisting our customers and helping themwith their needs. We aim to make everyexperience you have with us a positive andmemorable one, so you won’t hesitate to recommend us to your friends and neighbors.

Chad Ferguson

Chad Ferguson Debra, Sean & Myrna

15www.anthonyphc.com

Comment Card Winners

TESTIMONIAL“Ed did a FANTASTIC job installing our new tankless water heater. The work he didin our basement was above and beyond expectation. The way he took the timeto install the pipes and fittings so they are hardly noticeable. Then to confirm whatmy wife had thought (gas leak) and take time to fix it was great.”

– Troy Dewberry, Kansas City

- Bob G, Leawood, KS

Thank you for sending in your comment cards after service. Congratulations to our monthly winners whose cards were drawn. Each winner receives a $50 gift certificate toHereford House restaurant. Feedback from our customers is our best tool for improving our customer service. Thanks for taking the time to share your thoughts with us, and please keepthem coming.

Spring/Sumer 2012The Comfort Zone is published to provide our customers with information about comfort, health, safety, energy savings, practical tips,and more. ©2012 Anthony PHC.QUESTIONS & COMMENTSPlease contact Wendy Burrell, Customer Relations, at (913) 384-4440 or wBurrell@anthonyphc.comOUR MISSIONTo provide a consistent, value-added service experience of the highest quality for every customer…every hour…of every day.This service experience must exceed expectations to the point that customers will be so delighted with us, they feel compelled totell others so they can benefit, too.OUR GOAL: CUSTOMERS FOR LIFEOUR SERVICESASAP (Anthony Service Agreement Program)

Air CleanersAir ConditionersBoiler Systems

DehumidifiersDrain CleaningDuct SealingFaucet InstallationFurnacesGarage Heaters

Garbage DisposersUV Germicidal LampsHeat PumpsHigh-Efficiency FiltersHumidifiersInstant Hot Water

DispensersPlumbing RepairSump PumpsThermostatsFurnace & AC Tune-Ups

Water HeatersWater SoftenersTankless Water Heaters

Zoning Systemsand much more!

September HVAC – Robert & Helen (Liz) Grimes, Prairie Village, KSPLBG – Robert & Elizabeth Jones, Leawood, KS

OctoberHVAC – Larry Schmidt, Leawood, KSPLBG – Sammy Dillinger, Kansas City, MO

NovemberHVAC – William Wright, Kansas City, KSPLBG – Henry Stivers, Kansas City, MO

DecemberHVAC – Trevor & Stephanie Goertzen, Olathe, KSPLBG – Diane Pallanich, Prairie Village, KS

JanuaryHVAC – Maureen Lillard, Overland Park, KSPLBG – Marsha Kippes, Overland Park, KS

FebruaryHVAC – Steve & Jo Ann Boles, Independence, MOPLBG – Jessica & Willex Tam, Olathe, KS

Please join

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