a netapp it people & process transformation story - deliver
Embed Size (px)
TRANSCRIPT
-
NetApp IT transformed its service delivery by redefining the roles of storage administrators
Team approach supports NetAppsIT service delivery strategy
Service engineers instead ofstorage admins
Service manager responsibilitiesoverlap, eliminating silos
Each role manages futureroadmaps, drives innovation,and provides continuousprocess improvement
Job responsibilities, not people
Built a storage engineering team with new, intertwined responsibilities
Stakeholder relationship management and effectivecommunications
Service development and management
Financial management, reporting, and analysis
Strategy, planning, and goal setting
Institutional knowledge sharing and learning about IT
Augmented Technical Skill Sets with Business Skills
Learn more at www.NetAppIT.com 2015 NetApp, Inc. All rights reserved.