a netapp it people & process transformation story - deliver

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Post on 22-Jul-2015




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  • NetApp IT transformed its service delivery by redefining the roles of storage administrators

    Team approach supports NetAppsIT service delivery strategy

    Service engineers instead ofstorage admins

    Service manager responsibilitiesoverlap, eliminating silos

    Each role manages futureroadmaps, drives innovation,and provides continuousprocess improvement

    Job responsibilities, not people

    Built a storage engineering team with new, intertwined responsibilities

    Stakeholder relationship management and effectivecommunications

    Service development and management

    Financial management, reporting, and analysis

    Strategy, planning, and goal setting

    Institutional knowledge sharing and learning about IT

    Augmented Technical Skill Sets with Business Skills

    Learn more at www.NetAppIT.com 2015 NetApp, Inc. All rights reserved.