A NEW BEGINNING AT THE SPARK GOLF RESORT

PRIYANKA DUBEY | MADHAVI MISHRA | AASHISH MEHRA | RAHUL PRATAP SINGH KAURAV

THE SMALL STORY

About PuravHis PlanStarting the

problemSolution

REPORT OF CONSULTANT

There is no team work only moving for power. There is no apparent overall direction for the resort. There is no general manager or controller on site. There is insufficient training. Some departments are terribly understaffed. There is little or no awareness of how other

departments operates. There should be some designated as resort

manager so that employees have someone to communicate with should the need to do so arise.

QUESTIONS TO HANDLE

What human resources and training initiatives should Purav implement at the Spark Golf Resort?

Which form of top-down communication would be most suitable for the Spark Golf Resort to achieve its objectives?

TEACHING NOTES Teaching objective:

Basic concepts of HRM,

Changing trends and preferences of employees,

Importance of HRM.

Teaching approach and strategy: The participants should have clear understanding of the HRM and their practices in

hospitality industry.

The case can be discussed with the graduate and post graduate classes of tourism, hospitality and services management.

The case should be given after giving assignment on HR practices, issues and challenges for manager.

Analysis: Individually 2 to 4 students for group discussion.

Presentations can also be made by small groups.

SUGGESTED READINGS

Boella, M. & Turner, S. G. (2013). Human Resource Management in the Hospitality Industry (9th ed). New York: Routledge.

Hayes, D. & Ninemeier, J. D. (2009). Human Resource Management in the Hospitality Industry. New Jersey: John Wiley & Sons, Inc.

Kouzes, J. & Posner, B. (1993). The Leadership Challenge. San Fransisco: Jossey-Bass.

Kusluvan, S. (2003). Managing Employees Attitudes and Behaviors in the Tourism and Hospitality Industry. Hauppauge, NY: Nova Science Publishers, Inc.

Nickson, D. (2014). Human Resource Management for Hospitality and Tourism Industry (2nd ed). Burlington, MA: Elsevier.

FEEDBACK

The case was tested in the BTM, MTM and MBA classes.

Most of the master’s degree students identified the problems correctly and were able to develop alternatives that the organization could follow in a scenario depicted in the case.

THANK YOU !