a new framework for leadership coaching the life plan review … · 2021. 5. 19. · a new...
TRANSCRIPT
A New Frameworkfor Leadership Coaching
Dr. Marshall Goldsmith
The Life Plan ReviewCoaching Process
Goals • Understand and be ready to try Life Plan
Review (LPR) Coaching• Understand the building blocks of LPR and
know how they can be integrated in the process:– Alan Mulally and the BRP– Feedforward– The Daily Question Process– Stakeholder Centered Coaching
• LPR Options– Group Options – 100 Coach, Intact Team, LPR 50– Individual Options - Life Coaching, SCC
Peter Drucker on asking
“The leader of the pastknew how to tell.
The leader of the futurewill know how to ask.”
Learning from a great leader
• The most important factor for successful change is the client – not the coach
• Focus on helping great leaders get even better.
• Don’t make coaching about your own ego• Have a clear, replicable process• Be a facilitator of learning – you don’t have to
be an expert• If they don’t care – don’t waste your time• If you don’t care – don’t waste your time
Alan MulallyThe Business Plan Review
• Establishing clear leadership behavior• Communicating across the company• Zero tolerance for bad behavior• Complete transparency• Setting clear priorities• Red, Yellow, Green measurement• Accountability without judgment
It is OK to need help and structure
• The changing role of coaching – from ‘fixing losers’ to ‘helping winners’
• 27 top executive endorsements• Athletes, movie stars, world leaders• If could have fixed it by yourself, it
would probably be fixed by now• ‘I need help and it is OK!’
The value of structure• The Checklist Manifesto• The daily question process• SCC Coaching• The BPR process• The LPR process
Daily Question Process• Why the process works• How the process works• Applications on employee
engagement
Active questions vs.passive questions
• How active questions focus on what you can do to make a positive difference for yourself and the world
• How passive questions focus on what the world needs to do to make a positive difference for you
Six active questionsDid I do my best to:
• Set clear goals?• Make progress toward goal
achievement?• Be happy?• Find meaning?• Build positive relationships?• Be fully engaged?
Active question research4885 participants – 95 studies
• 34% reported improvement on all six items• 67% reported improvement on at least four
items• 91% reported improvement on at least one
item.• 9% reported no improvement• Less than 1% of respondents reported overall
lower scores
Feedforward• The feedforward exercise• Letting go of the past• Listening to suggestions without
judging• Learning as much as you can• Helping as much as you can • Learning points to help you be a
great coach
Applications of feedforward
• Leadership development• Coaching• Team Building• Family• The LPR
The Stakeholder Centered Coaching Model
• The history of ‘pay only for result’s’ coaching
• Qualifying coaching clients –internally or externally
• Determining key stakeholders• Involving upper management• Interviewing key stakeholders• Feedback and follow-up• Measuring positive change
When SCC will not work
• The person doesn’t want to change• “Written-off” by the company• Lacks business or technical
knowledge• Wrong strategy or direction• Integrity or ethics violations• Person in wrong job - company
The Stakeholder Centered Coaching Model
• The evolution of SCC– The importance of the coach– The importance of the client– The importance of the Stakeholders
• Guidelines for stakeholders– Focus on the future – feedforward– Be positive, not cynical– Tell the truth– You try to improve as well
The SCC Model• ASK• LISTEN• THINK• THANK• RESPOND• INVOLVE• CHANGE • FOLLOW-UP
Changing perception
• Why changing perception is more difficult than changing behavior
• How follow-up leads to a long-term change in perception – as well as behavior
• The Roman numeral watch case study
Expanding the value of coaching
• Four great case studies– Alan Mulally– France Hesselbein– Kent Kresa– Hubert Joly
The Life Plan Review (LPR) Process
• Setting life goals (personal and professional)
• Daily questions• Weekly review• Accountability without judgment• A support group• Feedforward• Integrating with SCC
LPR Options
• 100 Coaches LPR (Top 8 Coaches)• Intact work team• LPR 50• Individual coaching
Achieving mindfulness
Am I beingthe person that I want to be
right now?