a new resilient way to work for financial services | opentext · 2020-05-04 · a new resilient way...

A new resilient way to work for Financial Services Financial Services organizations around the world are being impacted by the coronavirus outbreak, forcing them to rethink how they manage their business operations. To maintain business continuity during times of crisis, financial institutions need a new way to work that empowers employees to access and collaborate on information anywhere, anytime, from any device and serve their customers, clients and members. 2,934,141 confirmed cases as of April 1, 2020 ¹ • European Central Bank among those issuing warnings of increased Phishing and Malware Flexible working arrangements can help eliminate the possibility of transmission at the office, branch and during the commute. Prior to COVID-19 Expand remote working due to quarantines OpenText Cloud | OpenText Managed Services EnCase | Exceed TurboX Extended ECM | Core Share | XM Connect Exstream | LiquidOffice | Qfiniti Improve visibility into workload distribution AppWorks | Magellan | Extended ECM Trading Grid | OpenText Managed Services STP Financial Hub Digital personalized and ongoing communication with customers CEM Experience Platform Explore (Voice of the Customer) Core Experience Insights Ensure access to information during a time of crisis Extended ECM | Content Suite Documentum | Intelligent Capture InfoArchive | AppWorks | EnCase New corporate policies related to customer engagements Core Share Core Signature Increase resilience during economic turmoil OpenText Cloud OpenText Managed Services EnCase | Identity Access Management Technology can be used to meet the needs of your customers and employees during challenging times. • Banks and FSI's providing reprieve on mortgages and lending by up to 90 days 50% of people still visited branches During COVID-19 With over 50% branch closures and restrictions by businesses and governments on cash usage to limit spread of virus, what does the impact on banking services look like and what will be the long term impact post COVID-19 36% to deposit cash 205,142 deaths as of April 26, 2020 ² Over 1/3 of world population in lockdown ³ The coronavirus outbreak will cost the world’s economy more than $2.7 trillion ⁴ Global & macroeconomic impact Business impact How technology can help opentext.com Learn more Copyright © 2020 Open Text. All Rights Reserved. Trademarks owned by Open Text. For more information, visit: https://www.opentext.com/about/copyright-information (04/2020)15269EN • Banks reconsidering restructuring and job cutting programmes as a result of COVID-19 ⁵ 50% 1Source: https://coronavirus.jhu.edu/map.html 2Source: https://coronavirus.jhu.edu/map.html 3Source: https://www.bloomberg.com/graphics/2020-coronavirus-pandemic-global-economic-risk/ ⁴Source: https://www.iflscience.com/health-and-medicine/a-third-of-humanity-is-currently-under-lockdown-due-to-covid19/ ⁵Source: https://www.finextra.com/newsarticle/35527/covid-19-set-to-delay-hsbc-restructuring?utm_medium=newsflash&utm_source=2020-3- 26&member=64221 36% Deliver frictionless digital interactions CEM Experience Platform Enterprise Content Management

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A new resilient way to work for Financial Services

Financial Services organizationsaround the world are being impacted by the coronavirus outbreak, forcing them to rethink how they manage their business operations.

To maintain business continuity during times of crisis, financial institutions need a new way

to work that empowers employees to access and collaborate on information anywhere,

anytime, from any device and serve their customers, clients and members.

2,934,141confirmed cases as

of April 1, 2020¹

• European Central Bank among those issuing warnings of increased Phishing and Malware

Flexible working arrangements can help eliminate the possibility of transmission at the office, branch and during the commute.

Prior to COVID-19

Expand remote working due to quarantines

OpenText Cloud | OpenText Managed ServicesEnCase | Exceed TurboX

Extended ECM | Core Share | XM ConnectExstream | LiquidOffice | Qfiniti

Improve visibility into workload distribution

AppWorks | Magellan | Extended ECM Trading Grid | OpenText Managed Services

STP Financial Hub

Digital personalized and ongoing communication with customers

CEM Experience Platform Explore (Voice of the Customer)

Core Experience Insights

Ensure access to information during a time of crisis

Extended ECM | Content SuiteDocumentum | Intelligent CaptureInfoArchive | AppWorks | EnCase

New corporate policies related to customer engagements

Core ShareCore Signature

Increase resilience during economic turmoil

OpenText CloudOpenText Managed Services

EnCase | Identity Access Management

Technology can be used to meet the needs of your customers and employees during challenging times.

• Banks and FSI's providing reprieve on mortgages and lending by up to 90 days

50% of people still visited branches

During COVID-19With over 50% branch closures and restrictions by businesses and governments on cash usage to limit spread of virus, what does the impact on banking services look like and what will be the long term impact post COVID-19

36% to deposit cash

205,142deaths as of

April 26, 2020²

Over 1/3of world population

in lockdown³

The coronavirus outbreak will cost the world’s economy more than

$2.7 trillion⁴

Global & macroeconomic impact

Business impact

How technology can help

opentext.com

Learn more

• Banks reconsidering restructuring and job cutting programmes as a result of COVID-19⁵

50%

1Source: https://coronavirus.jhu.edu/map.html2Source: https://coronavirus.jhu.edu/map.html3Source: https://www.bloomberg.com/graphics/2020-coronavirus-pandemic-global-economic-risk/⁴Source: https://www.iflscience.com/health-and-medicine/a-third-of-humanity-is-currently-under-lockdown-due-to-covid19/⁵Source: https://www.finextra.com/newsarticle/35527/covid-19-set-to-delay-hsbc-restructuring?utm_medium=newsflash&utm_source=2020-3-26&member=64221

36%

Deliver frictionless digital interactions

CEM Experience Platform Enterprise Content Management

https://www.opentext.com/products-and-solutions/industries/banking?utm_source=banking&utm_medium=vanity

https://www.opentext.com/

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