a practical application of the non-advocate review · 2017-08-02 · non-advocate review bruce...
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A Practical Application of theA Practical Application of theNonNon--Advocate ReviewAdvocate Review
BruceBruce NishimeNishime
Over 898,750 Flight Hours!USAF Fleet – 872,885 UK Fleet – 23,085
Over 898,750 Flight Hours!USAF Fleet – 872,885 UK Fleet – 23,085
2
M E E T I N G O U R C O M M I T M E N T S M E E T I N G O U R C O M M I T M E N T S
� Excellent Quality� Ahead of Schedule� On Price� 180 Aircraft Program
�� Excellent QualityExcellent Quality�� Ahead of ScheduleAhead of Schedule�� On PriceOn Price�� 180 Aircraft Program180 Aircraft Program
� 138 USAF Aircraft - 6 Bases� Worldwide Operations� Best Fleet Reliability� 4 UK C-17s Delivered
�� 138 USAF Aircraft138 USAF Aircraft -- 6 Bases6 Bases�� Worldwide OperationsWorldwide Operations�� Best Fleet ReliabilityBest Fleet Reliability�� 4 UK C4 UK C--17s Delivered17s Delivered
CC--17: A High Performance Program17: A High Performance Program
CC--17 Awards17 Awards
2001 ISO9001-2000 /AS9100A Certification
2001 UK MOD SmartAcquisition Award
1994Collier Award
1998 MalcolmBaldrige National
Quality Award
1996 CaliforniaQuality Award
2002 California Awardsfor Performance Excellence
(Gold & Silver)
2003 Missouri StateQuality Award
2002 IW Winner:Top 10 Best Plants
2003 Governor’s Award ForPerformance Excellence
2003 GeorgiaOglethorpe
Award
SEIStandardLevel 5
*CAPE = California Awards for Performance Excellence
MalcolmBaldrige
Win
MalcolmBaldrige
Win
MalcolmBaldrige
Applicant
MalcolmBaldrige
Applicant
BestPracticeExchange
BestPracticeExchange
InternalAssessment
InternalAssessment
InternalAssessment
InternalAssessment
CAPE*Applicant
CAPE*Applicant
IndustryWeek
Top 25Finalist
IndustryWeek
Top 25Finalist
IndustryWeek
Top 10Finalist
IndustryWeek
Top 10Finalist
1998 2002 2003 20042000 20011999
Incorporationof high-leverage
actions intostrategicplanning
TrainedExaminersdevelopedin-house
Deploymentof best
practicesto new
sitetenants
Quest forExcellence
andspeaking
engagements
ISOISO
InternalAssessment
InternalAssessment
Use CAPEfeedback to
improve usinginternal
Examiners
CCETeam
ExcellenceApplicant
CCETeam
ExcellenceApplicant
CMMICMMI
CCETeam
ExcellenceApplicant
CCETeam
ExcellenceApplicant
2005
Quality JourneyQuality Journey
IssueIssue
�� Requirements verification/validationRequirements verification/validationoccurring late in development life cycleoccurring late in development life cycle�� Higher costsHigher costs�� Schedule delaysSchedule delays
RequirementsRequirements DesignDesign ImplementationImplementation
System TestSystem Test Flight TestFlight Test
SolutionSolution
�� Utilize NonUtilize Non--advocate Review Team to:advocate Review Team to:�� Perform root causePerform root cause�� Identify areas for improvementIdentify areas for improvement�� Make recommendations based on diverseMake recommendations based on diverse
corporate knowledge from multiple programscorporate knowledge from multiple programs
DefinitionsDefinitions
�� Independent AssessmentIndependent Assessment -- An impartial and inAn impartial and in--depthdepthanalysis of a major issue or key milestone eventanalysis of a major issue or key milestone eventperformed by an Independent Assessment Review Teamperformed by an Independent Assessment Review Team
�� NonNon--Advocates: Subject Matter Experts (Advocates: Subject Matter Experts (SMEsSMEs) from any) from anyof the following groupsof the following groups�� Boeing nonBoeing non--program employeesprogram employees�� Outside consultantsOutside consultants�� Industry SMEIndustry SME�� FellowsFellows�� NonNon--program related customersprogram related customers�� Third party examinersThird party examiners
NAR ProcessNAR Process
�� Identify nonIdentify non--advocate teamadvocate team�� Define scope of reviewDefine scope of review�� Data collectionData collection�� Analyze dataAnalyze data�� Develop final report/Develop final report/outbriefoutbrief
CC--17 Application of NAR17 Application of NARProcessProcess
Identify NonIdentify Non--advocate Teamadvocate Team
�� Selected from local siteSelected from local site tenentstenents�� BB--1B, C1B, C--130 AMP, C130 AMP, C--1717
�� Utilized pool of Technical FellowsUtilized pool of Technical Fellows�� Boeing recognized technical experts in variousBoeing recognized technical experts in various
skills (i.e. Systems Engineering,skills (i.e. Systems Engineering,Communications)Communications)
�� Select chairpersonSelect chairperson�� BB--1B Chief Engineer1B Chief Engineer
Define Scope of ReviewDefine Scope of Review
�� Software Development processSoftware Development process�� Systems Engineering processSystems Engineering process�� Validation and Verification processValidation and Verification process�� Project ManagementProject Management
ExpectationsExpectations
�� Identified expectations of upperIdentified expectations of uppermanagementmanagement�� Process issuesProcess issues�� Improvement opportunitiesImprovement opportunities�� Lessons learnedLessons learned�� RecommendationsRecommendations
Resources RequiredResources Required
�� DataData�� Access to project personnelAccess to project personnel�� War RoomWar Room -- FacilitiesFacilities�� NAR Team availability and scheduleNAR Team availability and schedule
Data CollectionData Collection
�� DocumentationDocumentation�� DeliverableDeliverable�� NonNon--deliverable (Engineering Notes)deliverable (Engineering Notes)�� Software Development Folders (SDF)Software Development Folders (SDF)
�� InterviewsInterviews�� Engineers, Managers, Project managersEngineers, Managers, Project managers�� CustomersCustomers�� SuppliersSuppliers
Analyze DataAnalyze Data
�� Lack of process complianceLack of process compliance�� Lessons learnedLessons learned�� Process improvementProcess improvement�� Lean engineering opportunityLean engineering opportunity
Develop Final Report/Develop Final Report/OutbriefOutbrief
�� Summarize issuesSummarize issues�� Provide recommendationsProvide recommendations
�� NearNear--termterm�� LongLong--termterm