A PROJECT REPORT ON

A STUDY OF PERCEPTION OF CONSUMER WITH SPECIAL

REFFERENCE TO CAR LOAN

SUBMITTED

TO THE UNIVERSITY OF MUMBAI

AS A PARTIAL REQUIREMENT FOR COMPLETING THE

DEGREE OF

B.COM (BANKING AND INSURANCE) SEMESTER V

SUBMITTED BY:

KHAN FATIMABEE HATIM

ROLL NO.: 25

UNDER THE GUIDANCE OF

MRS. SUGANDHI GUPTA

SIES COLLEGE OF COMMERCE AND ECONOMICS,

PLOT NO. 71/72, SION MATUNGA ESTATE

T.V. CHIDAMBARAM MARG,

SION (EAST), MUMBAI – 400022.

CERTIFICATE

This is to certify that ___________________________________

__________________________________________________________

Of B.Com (Banking and Insurance) Semester V (academic year

2015-2016) has successfully completed the project on

______________________________________________________under the

Guidance of Mrs. __________________________________________.

_________________ __________________

(Project Guide) (Course Co-ordinator)

___________________ ___________________

(External Examiner) (Principal)

Place: _____________

Date: ___________

DECLARATION

I, __________________________________________________

Student of B.Com (Banking and Insurance) Semester V academic

Year 2015-16 hereby declare that, I have completed the project on ______________________________________________________________.

The information presented in this project is true and original

to the best of my knowledge.

Place: _____________

Date:_____________

___________________

KHAN FATIMABEE HATIM

Roll No.: 25

ACKNOWLEDGEMENT

I would like to thank the University of Mumbai, for introducing Banking

and Insurance course, thereby giving its students a platform to abreast with

changing business scenario, with the help of theory as a base and practical as a

solution.

I am indebted to the reviewer of the project Ms. Sugandhi Gupta my

project guide who is also our course co-ordinator for her support and guidance. I

would sincerely like to thank her for all her efforts.

I would also like to thank our Principal Dr. Kinnary Thakkar for her

constant support to the students.

Last but not the least; I would like to thank my parents for giving the best

education and for their support and contribution without which this project

would not have been possible.

______________________

KHAN FATIMABEE HATIM

ROLL NO.25

INDEX

SR.NO. TOPIC PAGE NO.

1. CHAPTER 1. INTRODUCTION 1

Meaning of consumerMeaning of financeDefinition of consumer financeNeeds of consumer financeObjectives of consumer financeScope of consumer financeConsumer finance in IndiaGrowth of consumer finance in IndiaSource of consumer financeDemand of consumer financeAdvantages of consumer financeDisadvantage of consumer financeTypes of loanMajor area of consumer financeGuidelines for taking a consumer financeConsumer finance as a servicesCharacteristic of consumer finance serviceClassification of consumer finance serviceWhat is car loanFeatures and benefits of car loanProcedure of car loanWhy customer need a car loanTypes of car loanAdvantages of new carDisadvantages of new carWhat is used car Advantages of used car Disadvantages of used carWhat is the best way to finance a buying carSources of financing

22224566771011121315162020212222222528293030313136

2. CHAPTER 2. RESEARCH MET HADOLOGY 42

Objectives of the studyLimitations of the studyStatement of the problem

424242

3. CHAPTER 3. INTERVIEW AND FINDINGS 43

Questionnaire analysisFindings

4348

4. CHAPTER 4. RECOMMENDATIONS AND CONCLUSION

49

RecommendationsConclusionBibliographyAnnexure

49505152