a project report on awareness level of personal banking products of sbi bank

SL. NO PARTICUALARS PAGE .NO

1 EXECUTIVE SUMMARY 1-3

2 INTRODUCTION TO THE STUDY 4

3 BANKING INDUSTRY OVERVIEW 5-14

4 NEED FOR THE STUDY 15

5 ORGANIZATION PROFILE 16-22

6 PERSONAL BANKING SCENARIO 23-25

7 SBI’S PERSONAL BANKING 26-51

8 OBJECTIVES OF THE STUDY 52

9 METHODOLOGY 53

10 ANALYSIS OF THE STUDY 54-78

11 FINDINGS 79-80

12 RECOMMENDATIONS 81

13 CONCLUSION 82

14ANNEXURE:-QUESTIONNAIRE

83-84

15 CODE SHEET 85-86

16 BIBILOGRAPHY 87

CONTENTS

Awareness Level of Personal Banking Products of SBI Bank

EXECUTIVE SUMMARY

The Banking Industry Profile is-

Banking in India has its origin as carry as the Vedic period. It is believed that the transition

from money lending to banking must have occurred even before Manu, the great Hindu jurist,

who has devoted a section of his work to deposits and advances and laid down rules relating

to the interest. During the mogal period, the indigenous bankers played a very important role

in lending money and financing foreign trade and commerce. During the days of East India

Company, it was to turn of the agency houses top carry on the banking business. The general

bank of India was the first joint stock bank to be established in the year 1786.The others that

followed were the Bank of Hindustan and the Bengal Bank. The Bank of Hindustan is

reported to have continued till 1906, while the other two failed in the meantime.

After the second phase of financial sector reforms and liberalization of the sector in the

early nineties, the PSB’s found it extremely difficult to complete with the new private sector

banks and the foreign banks. The new private sector first made their appearance after the

guidelines permitting them were issued in January 1993.

The Organization Profile is-

Not only many financial institution in the world today can claim the antiquity and majesty of

the State Bank Of India founded nearly two centuries ago with primarily intent of imparting

stability to the money market, the bank from its inception mobilized funds for supporting

both the public credit of the companies governments in the three presidencies of British India

and the private credit of the European and India merchants from about 1860s when the Indian

economy book a significant leap forward under the impulse of quickened world

communications and ingenious method of industrial and agricultural production the Bank

became intimately in valued in the financing of practically and mining activity of the Sub-

Continent Although large European and Indian merchants and manufacturers were

undoubtedly thee principal beneficiaries, the small man never ignored loans as low as Rs.100

were disbursed in agricultural districts against glad ornaments.

A highly efficient and experienced management functioning in a well-defined

organizational structure did not take long to place the bank an executed pedestal in the areas

of business, profitability, internal discipline and above all credibility

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The Objectives are-

To Know The Customer Preference Towards Different Products Of SBI.

To Know the Perception of Customers towards SBI’s Personal Banking Products.

To know the awareness level of customers towards SBI’s facilities.

The Need for the Study is-

The Indian Banking industry comprises segments that provide comprehensive banking

services to individuals, corporate and small business. Industry segments are Public Sector

Banks, Private Sector Bank and Foreign Banks.

In this Project the report is mainly focused on Awareness Level of Personal Banking

Products of SBI.

The Data Collection Method is-

To fulfill the objectives of my study, I have taken both into considerations viz primary &

secondary data.

Primary data: Primary data has been collected through personal interview by direct contact

method. The method, which was adopted to collect the information, is ‘Personal Interview’

method by using questionnaire. Personal interview and discussion was made with manager

and other personnel in the organization for this purpose.

Secondary data: The data is collected from the Internet, Textbooks.

The various sources that were used for the collection of secondary data are

o Websites – www.SBI.com

o Www.google.com.

Sample size:

Samples of 100 customers of the bank were chosen for the purpose of study.

Sampling Method: Random Sampling Method

From the large number of account holder’s of the bank, 100 customers were selected

randomly from the bank’s database were considered for the study.

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The Findings are-

Among the respondent 99% said they wish to transact or deal with persona ling

products of SBI bank and 1% of them said don’t want to open account.

The SBI customer Rank the SBI products as shown in the above chart. 26% of

them say the PERSONAL products of SBI are good, 50% rank them as Best, and

3% rank it as Moderate and remaining 1% rank them as poor.

There are 14% of the customers who are using On-Line Banking weekly and 5%

of them are using monthly.

The Recommendations are-

1) The costumers are aware of only few products of SBI Personal banking products. So

bank should provide the information regarding the availability of the products.

2) Disbursement of loans should be quickly done as and when required.

3) There are many People who don’t know about On-Line Banking, so bank should help

to know about the operations and facilities.

The Conclusion is-

Most of the customers are aware of few SBI personal banking products like Home Loan,

Savings Account, Education loan and they are not aware of products like Loan against Shares

& Debentures, Loan against Mortgage of Property. So the bank should help the customers to

know about such products, which they are less aware. They are satisfied on the interest of

Personal banking products.

Babasabpatilfreepptmba.com

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http://www.sbi.co.in/viewsection.jsp?id=0,1,20,120




INTRODUCTION TO THE STUDY

The Indian economic is growing. There are various factors contributing for the development

of economy. One of the industries, which have revolutnalise the economy, is banking.

Change in the IT & faster growth has changed the banking operations to a great extent.

Banking operations have led to a great development of economy & meeting customer’s

needs. Among various sectors that bank is involved, Personal Banking is one area that has

changed gradually in meeting dynamic needs of customers.

TITLE OF THE PROJECT

“Awareness Level of Personal Banking Products of SBI Bank”

Organization: STATE BANK OF INDIA, RANEBENNUR

BACKGROUND OF PROJECT TOPIC

I have undertaken my study in area of Personal Banking in order to get the basic

understanding of banking operations especially Personal Banking. As Personal Banking

activity has been changing & very completive in nature in meeting needs of customers. State

bank has been focus on Personal Banking. The idea of undertaking this project is to

understand the customer’s present expectation from bank & even to know their perception

about Personal Banking in this competitive banking scenario.

The project title is Awareness Level of Personal Banking Products of SBI Bank,

Ranebennur.


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BANKING INDUSTRY OVERVIEW

History:

Banking in India has its origin as carry as the Vedic period. It is believed that the transition

from money lending to banking must have occurred even before Manu, the great Hindu jurist,

who has devoted a section of his work to deposits and advances and laid down rules relating

to the interest. During the mogal period, the indigenous bankers played a very important role

in lending money and financing foreign trade and commerce. During the days of East India

Company, it was to turn of the agency houses top carry on the banking business. The general

bank of India was the first joint stock bank to be established in the year 1786.The others,

which followed, were the Bank of Hindustan and the Bengal Bank. The Bank of Hindustan is

reported to have continued till 1906, while the other two failed in the meantime. In the first

half of the 19th Century the East India Company established three banks; The Bank of Bengal

in 1809, The Bank of Bombay in 1840 and The Bank of Madras in 1843.These three banks

also known as presidency banks and were independent units and functioned well. These three

banks were amalgamated in 1920 and The Imperial Bank of India was established on the 27 th

Jan 1921, with the passing of the SBI Act in 1955, the undertaking of The Imperial Bank of

India was taken over by the newly constituted SBI. The Reserve Bank which is the Central

Bank was created in 1935 by passing of RBI Act 1934, in the wake of swadeshi movement, a

number of banks with Indian Management were established in the country namely Punjab

National Bank Ltd, Bank of India Ltd, Canara Bank Ltd, Indian Bank Ltd, The Bank of

Baroda Ltd.


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The Central Bank of India Ltd .On July 19th 1969, 14 Major Banks of the country were

nationalized and in 15th April 1980 six more commercial private sector banks were also taken

over by the government. The Indian Banking industry, which is governed by the Banking

Regulation Act of India 1949, can be broadly classified into two major categories, non-

scheduled banks and scheduled banks. Scheduled Banks comprise commercial banks and the

co-operative banks.

The first phase of financial reforms resulted in the nationalization of 14 major banks in 1969

and resulted in a shift from class banking to mass banking. This in turn resulted in the

significant growth in the geographical coverage of banks. Every bank had to earmark a min

Percentage of their loan portfolio to sectors identified as “priority sectors” the manufacturing

sector also grew during the 1970’s in protected environments and the banking sector was a

critical source. The next wave of reforms saw the nationalization of 6 more commercial

banks in 1980 since then the number of scheduled commercial banks increased four- fold and

the number of bank branches increased to eight fold. After the second phase of financial

sector reforms and liberalization of the sector in the early nineties, the PSB’s found it

extremely difficult to complete with the new private sector banks and the foreign banks. The

new private sector first made their appearance after the guidelines permitting them were

issued in January 1993.

The Indian Banking System:

Banking in our country is already witnessing the sea changes as the banking sector seeks new

technology and its applications. The best port is that the benefits are beginning to reach the

masses. Earlier this domain was the preserve of very few organizations. Foreign banks with

heavy investments in technology started giving some “Out of the world” customer services.

But, such services were available only to selected few- the very large account holders. Then

came the liberalization and with it a multitude of private banks, a large segment of the urban

population now requires minimal time and space for its banking needs.

Automated teller machines or popularly known as ATM are the three alphabets that have

changed the concept of banking like nothing before. Instead of tellers handling your own

cash, today there are efficient machines that don’t talk but just dispense cash. Under the

Reserve Bank of India Act 1934, banks are classified as scheduled banks and non-scheduled

banks.


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The scheduled banks are those, which are entered in the Second Schedule of RBI Act, 1934.

Such banks are those, which have paid- up capital and reserves of an aggregate value of not

less then Rs.5 lacks and which satisfy RBI that their affairs are carried out in the interest of

their depositors. All commercial banks Indian and Foreign, regional rural banks and state co-

operative banks are Scheduled banks. Non Scheduled banks are those, which have not been

included in the Second Schedule of the RBI Act, 1934.The organized banking system in India

can be broadly classified into three categories: (i) Commercial Banks (ii) Regional Rural

Banks and (iii) Co-operative banks. The Reserve Bank of India is the supreme monetary and

banking authority in the country and has the responsibility to control the banking system in

the country. It keeps the reserves of all commercial banks and hence is known as the

“Reserve Bank”.

Current scenario:

Currently (2009), the overall banking in India is considered as fairly mature in terms of

supply, product range and reach - even though reach in rural India still remains a challenge

for the private sector and foreign banks. Even in terms of quality of assets and Capital

adequacy, Indian banks are considered to have clean, strong and transparent balance sheets -

as compared to other banks in comparable economies in its region. The Reserve Bank of

India is an autonomous body, with minimal pressure from the Government With the growth

in the Indian economy expected to be strong for quite some time especially in its services

sector, the demand for banking services especially personal banking, mortgages and

investment services are expected to be strong. Mergers & Acquisitions., takeovers, are much

more in action in India. One of the classical economic functions of the banking industry that

has remained virtually unchanged over the centuries is lending. On the one hand, competition

has had considerable adverse impact on the margins, which lenders have enjoyed, but on the

other hand technology has to some extent reduced the cost of delivery of various products

and services. Bank is a financial institution that borrows money from the public and lends

money to the public for productive purposes. The Indian Banking Regulation Act of 1949

defines the term Banking Company as "Any company which transacts banking business in

India" and the term banking as "Accepting for the purpose of lending all investment of

deposits, of money from the public, repayable on demand or otherwise and withdrawal

by cheque, draft or otherwise".


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Banks play important role in economic development of a country, like:

Banks mobilise the small savings of the people and make them available for productive purposes.

Promotes the habit of savings among the people thereby offering attractive rates of interests on their deposits.

Provides safety and security to the surplus money of the depositors and as well provides a convenient and economical method of payment.

Banks provide convenient means of transfer of fund from one place to another.

Helps the movement of capital from regions where it is not very useful to regions where it can be more useful.

Banks advances exposure in trade and commerce, industry and agriculture by knowing their financial requirements and prospects.

Bank acts as an intermediary between the depositors and the investors. Bank also acts as mediator between exporter and importer who does foreign trades.

Thus Indian banking has come from a long way from being a sleepy business institution to a

highly pro-active and dynamic entity. This transformation has been largely brought about by

the large dose of liberalization and economic reforms that allowed banks to explore new

business opportunities rather than generating revenues from conventional streams (i.e.

borrowing and lending). The banking in India is highly fragmented with 30 banking units

contributing to almost 100% of deposits and 60% of advances.


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The Structure of Indian Banking:

The Indian banking industry has Reserve Bank of India as its Regulatory Authority. This is a

mix of the Public sector, Private sector, Co-operative banks and foreign banks. The private

sector banks are again split into old banks and new banks.


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Reserve Bank of India[Central Bank]

Scheduled Banks

Scheduled Co-operative BanksScheduled Commercial Banks

Foreign Banks

RegionalRural Banks

Public Sector Banks

Private Sector Banks

Nationalized Banks

SBI & its Associates

Old Private Sector Banks

New Private Sector Banks

Scheduled Urban Co-Operative

Banks

Scheduled State Co-Operative Banks


Chart Showing Three Different Sectors of Banks:

i) Public Sector Banks

ii) Private Sector Banks

Public Sector Banks

SBI and Nationalized Regional Rural

SUBSIDIARIES Banks Banks

SBI and Subsidiaries:

This group comprises of the State Bank of India and its seven subsidiaries viz., State

Bank of Patiala, State Bank of Hyderabad, State Bank of Travancore, and State Bank of

Bikaner and Jaipur, State Bank of Mysore, State Bank of Saurashtra, State Bank of India

State Bank of India (SBI) is the largest bank in India. If one measures by the number

of branch offices and employees, SBI is the largest bank in the world. Established in 1806as

Bank of Bengal it is the oldest commercial bank in the Indian subcontinent. SBI provides

various domestic, international and NRI products and services, through its vast network in

India and overseas. With an asset base of $126 billion and its reach, it is a regional banking

behemoth. The government nationalized the bank in1955, with the Reserve bank of India

taking a 60% ownership stake. In recent years the bank has focused on two priorities, 1),

reducing its huge staff through Golden handshake schemes known as the Voluntary

Retirement Scheme, which saw many of its best and brightest defects to the private sector,

and 2), computerizing its operations.

The State Bank of India traces its roots to the first decade of19th century, when the Bank of

Calcutta, later renamed the Bank of Bengal, was established on 2 jun 1806. The government

amalgamated Bank of Bengal and two other Presidency banks, namely, the Bank of Bombay

and the bank of Madras, and named the reorganized banking entity the Imperial Bank of

India. All these Presidency banks were incorporated as companies, and were the result of the

royal charters. The Imperial Bank of India continued to remain a joint stock company.


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http://en.wikipedia.org/wiki/Bank_of_Calcutta


Until the establishment of a central bank in India the Imperial Bank and its early

predecessors served as the nation's central bank printing currency. The State Bank of India

Act 1955, enacted by the parliament of India, authorized the Reserve Bank of India, which is

the central Banking Organizational India, to acquire a controlling interest in the Imperial

Bank of India, which was renamed the State Bank of India on30th April 1955.In recent years,

the bank has sought to expand its overseas operations by buying foreign banks. It is the only

Indian bank to feature in the top 100 world banks in the Fortune Global 1000 rating and

various other rankings. According to the Forbes 2000 listing it tops all Indian companies.

Nationalized banks:

This group consists of private sector banks that were nationalized. The Government of India

nationalized 14 private banks in 1969 and another 6 in the year 1980. In early 1993, there

were 28 nationalized banks i.e., SBI and its 7 subsidiaries plus 20 nationalized banks. In

1993, the loss making new bank of India was merged with profit making Punjab National

Bank. Hence, now only 27 nationalized banks exist in India.

Regional Rural banks:The RBI established these in the year 1975 of banking commission. It was established to

operate exclusively in rural areas to provide credit and other facilities to small and marginal

farmers, agricultural laborers, artisans and small entrepreneurs.



Old private new private Sector Banks Sector Banks


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http://en.wikipedia.org/wiki/Forbes_2000

http://en.wikipedia.org/wiki/Fortune_Global_500


Old Private Sector Banks:

This group consists of the banks that were establishes by the privy sectors, committee

organizations or by group of professionals for the cause of economic betterment in their

operations. Initially, their operations were concentrated in a few regional areas. However,

their branches slowly spread throughout the nation as they grow.

New private Sector Banks:

These banks were started as profit orient companies after the RBI opened the banking sector

to the private sector. These banks are mostly technology driven and better managed than

other banks.

IMPORTANCE OF BANKING SECTOR IN A GROWING ECONOMY

In the recent times when the service industry is attaining greater importance compared to

manufacturing industry, banking has evolved as a prime sector providing financial services to

growing needs of the economy.

Banking industry has undergone a paradigm shift from providing ordinary banking services

in the past to providing such complicated and crucial services like, merchant banking,

housing finance, bill discounting etc. This sector has become more active with the entry of

new players like private and foreign banks. It has also evolved as a prime builder of the

economy by understanding the needs of the same and encouraging the development by way

of giving loans, providing infrastructure facilities and financing activities for the promotion

of entrepreneurs and other business establishments.

For a fast developing economy like ours, presence of a sound financial system to mobilize

and allocate savings of the public towards productive activities is necessary. Commercial

banks play a crucial role in this regard.

The Banking sector in recent years has incorporated new products in their businesses, which

are helpful for growth.


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The banks have started to provide fee-based services like, treasury operations, managing

derivatives, options and futures, acting as bankers to the industry during the public offering,

providing consultancy services, acting as an intermediary between two-business entities etc.

At the same time, the banks are reaching out to other end of customer requirements like,

insurance premium payment, tax payment etc. It has changed itself from transaction type of

banking into relationship banking, where you find friendly and quick service suited to your

needs. This is possible with understanding the customer needs, their value to the bank, etc.

This is possible with the help of well-organized staff, computer based network for speedy

transactions, products like credit card, debit card, health card, ATM etc. These are the present

trend of services.

SBI Group

The Bank of Bengal, which later became the State Bank of India. State Bank of India with its

seven associate banks commands the largest banking resources in India.

Nationalization

The next significant milestone in Indian Banking happened in late 1960s when the then Indira

Gandhi government nationalized on 19th July 1949, 14 major commercial Indian banks

followed by nationalization of 6 more commercial Indian banks in 1980.

The stated reason for the nationalization was more control of credit delivery. After this, until

1990s, the nationalized banks grew at a leisurely pace of around 4% also called as the Hindu

growth of the Indian economy. After the amalgamation of New Bank of India with Punjab

National Bank, currently there are 19 nationalized banks in India.

Liberalization

In the early 1990’s the then Narasimha rao government embarked a policy of

liberalization and gave licenses to a small number of private banks, which came to be known

as New generation tech-savvy banks, which included banks like ICICI and HDFC. This move

along with the rapid growth of the economy of India, kick started the banking sector in India,

which has seen rapid growth with strong contribution from all the sectors of banks, namely

Government banks, Private Banks and Foreign banks.


13


However there had been a few hiccups for these new banks with many either being taken

over like Global Trust Bank while others like Centurion Bank have found the going tough.

The next stage for the Indian Banking has been set up with the proposed relaxation in the

norms for Foreign Direct Investment, where all Foreign Investors in Banks may be given

voting rights which could exceed the present cap of 10%, at present it has gone up to 49%

with some restrictions.

The new policy shook the Banking sector in India completely. Bankers, till this time, were

used to the 4-6-4 method (Borrow at 4%; Lend at 6%; Go home at 4) of functioning. The new

Wave ushered in a modern outlook and tech-savvy methods of working for traditional banks.

All this led to the PERSONAL boom in India. People not just demanded more from their

banks but also received more.


14


NEED FOR THE STUDY

The Indian Banking industry comprises segments that provide comprehensive

banking services to individuals, corporate and small business. Industry segments are Public

Sector Banks, Private Sector Bank and Foreign Banks.

In this Project the report is mainly focused on Awareness Level of Personal

Banking Products of SBI.

The Current Trends -

Studying the personal banking products.

The SBI customers are satisfied for using the SBI personal products of SBI Bank.

Understanding the perception of customers about personal banking.

To know the benefits to customers from SBI personal banking products.


15


ORGANIZATION PROFILE

STATE BANK OF INDIA

Not only many financial institution in the world today can claim the antiquity and majesty of

the State Bank Of India founded nearly two centuries ago with primarily intent of imparting

stability to the money market, the bank from its inception mobilized funds for supporting

both the public credit of the companies governments in the three presidencies of British India

and the private credit of the European and India merchants from about 1860s when the Indian

economy book a significant leap forward under the impulse of quickened world

communications and ingenious method of industrial and agricultural production the Bank

became intimately in valued in the financing of practically and mining activity of the Sub-

Continent Although large European and Indian merchants and manufacturers were

undoubtedly thee principal beneficiaries, the small man never ignored loans as low as Rs.100

were disbursed in agricultural districts against glad ornaments, added to these the bank till the

creation of the Reserve Bank in 1935 carried out numerous Central – Banking functions.

Adaptation world and the needs of the hour has been one of the strengths of the Bank, in the

post depression exe. For instance – when business opportunities become extremely restricted,

rules laid down in the book of instructions were relined to ensure that good business did not

go post. Yet seldom did the bank contravene its value as depart from sound banking

principles to retain as expand its business. An innovative array of office, unknown to the

world then, was devised in the form of branches, sub branches, treasury pay office, pay

office, sub pay office and out students to exploit the opportunities of an expanding economy.


16


New business strategy was also evaded way back in 1937 to render the best banking service

through prompt and courteous attention to customers.

A highly efficient and experienced management functioning in a well defined organizational

structure did not take long to place the bank an executed pedestal in the areas of business,

profitability, internal discipline and above all credibility A impeccable financial status

consistent maintenance of the lofty traditions if banking an observation of a high Standard of

integrity in its operations helped the bank gain a pre- eminent status. No wonders the

administration for the bank was universal as key functionaries of India successive finance

minister of independent India Resource Bank of governors and representatives of chamber of

commercial showered economics on it.

Modern day management techniques were also very much evident in the good old day’s years

before corporate governance had become a puzzled the banks bound functioned with a high

degree of responsibility and concerns for the shareholders. An unbroken record of profits and

a fairly high rate of profit and fairly high rate of dividend all through ensured satisfaction;

prudential management and asset liability management not only protected the interests of the

Bank but also ensured that the obligations to customers were not met. The traditions of the

past continued to be upheld even to this day as the State Bank years it to meet the emerging

challenges of the millennium

ABOUT LOGO

THE PLACE TO SHARE THE NEWS ...……

SHARE THE VIEWS ……

Togetherness is the theme of this corporate loge of SBI where the world of banking services

meets the ever-changing customer’s needs and establishes a link that is like a circle, it

indicates complete services towards customers. The logo also denotes a bank that it has

prepared to do anything to go to any lengths, for customers. The blue pointer represent the

philosophy of the bank that is always looking for the growth and newer, more challenging,

more promising direction. The keyhole indicates safety and security.


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LOGO

THE PLACE TO SHARE THE NEWS ...……

SHARE THE VIEWS ……

MISSION, VISION AND VALUES

MISSION STATEMENT:

To retain the Bank’s position as premiere Indian Financial Service Group, with world class

standards and significant global committed to excellence in customer, shareholder and

employee satisfaction and to play a leading role in expanding and diversifying financial

service sectors while containing emphasis on its development banking rule.


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VISION STATEMENT:

Premier Indian financial service group with prospective world-class standards of

efficiency

Retain its position in the country as pioneers in Development banking.

Maximize the shareholders value through high-sustained earnings per Share.

VALUES: Excellence in customer service

Profit orientation

Belonging commitment to Bank

Fairness in all dealings and relations

Risk taking and innovative

Team playing

ORGANIZATION:

Basically an organization is a group of people intentionally organized to accomplish an

overall, common goal or set of goals. Business organizations can range in size from two

people to tens of thousands. There are several important aspects to consider about the goal of

the business organization. These features are explicit (deliberate and recognized) or implicit

(operating unrecognized, "behind the scenes"). Ideally, these features are carefully considered

and established, usually during the strategic planning process. (Later, we'll consider

dimensions and concepts that are common to organizations.)

Types of organization

a. Formal organization.

b. Informal organization.

a. Formal organization:

The formal organization or group exists in all organization. It is a group of the people

working together in all co-operations under the authority towards common goal, objectives

for the mutual benefit of the participants. The formal groups are created to carry out some

specific work to meet some goals of the organization

b. Informal Organization:


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The informal organization refers to relationship between peoples in the organization

based not on procedure and regulation laid down in the organization but on the personal

attitude friendship or some common interest which may or may not be work related informal

organization.

Departmentation:

Departmentation is the process of dividing and grouping the activities of an enterprise in the

various units for the purpose of administration. The units for the purpose of

administration .the units are designated as departments’ division sector or branches.

Departmentation facilitates the benefits of specialization. It aims at achieving units of

directing, co-operation, co-ordination, control and effective communication. It leads to

effective performance of activities of the enterprise

ORGANISATION STRUCTURE

MANAGING DIRECTOR

G. M G.M G. M G. M G. M

(Operations) (C&B) (F&S) (I) & CVO (P&D)

Zonal officers

Functional Heads Regional officers

OUR BUREAU


CHIEF GENERAL MANAGER

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MR O.P. BHATTSBI ChairmanMumbai, June 30

Mr. O.P. Bhatt, Managing Director, State Bank of India has been appointed Chairman of the

bank. The five-year term of Mr. Bhatt will expire in March 2011. His will be the longest

tenure as SBI chairman in the recent past.

Mr. Bhatt took charge as the Managing Director, in-charge of national banking at SBI in

April. Prior to this he was the MD, State Bank of Travancore.

Mr. T.S. Bhattacharya, the other SBI MD, was appointed as acting chairman, following the

retirement of Mr. A.K. Purwar as chairman in May. However, Mr. Bhattacharya did not have

a two-year residual service, necessary for the post of chairman.

The announcement of Mr. Bhatt's appointment came on Friday at the SBI annual general

meeting in Mumbai.

It was during his tenure as MD of SBI that the bank had implemented core-banking solution

in all its branches. Starting his career as a probationary officer in SBI in 1972, Mr. Bhatt held

several key assignments in the bank. He served as Managing Director of State Bank of

Travancore from January 2005 to April 2006.

LIST OF DIRECTORS


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Sl.no Name of Directors Sec. of SBI Act, 1955

1 Shri O.P. Bhatt

Chairman

19(a)

2 Shri T.S. Bhattacharya

MD & GE (CB)

19 (b)

3 Shri S.K. Bhattacharyya

MD & CC&RO

19(b)

4 Shri Suman Kumar Bery 19(c)

5 Dr. Ashok Jhunjhunwala 19(c)

6 Shri Ananta Chandra Kalita 19(ca)

7 Shri Amar Pal 19(cb)

8 Shri Piyush Goyal 19(d)

9 Dr. DevaNand Balodhi 19(d)

10 Prof. Mohd. Salahuddin An sari 19(d)

11 Shri Vinod Rai 19(e)

12 Smt. Shyamala Gopinath 19(f)

PERSONAL BANKING SCENARIO


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Personal banking includes a comprehensive range of financial products viz. deposit products,

residential mortgage loans, credit cards, auto finance, personal loans, consumer durable loans,

loans against equity shares, loans for subscribing to initial public offers (IPO’s), debit cards,

bill payment services, mutual funds, investment advisory services. These products provide an

opportunity for banks to diversify the asset portfolio with high profitability and relatively low

NPAs. The categorization of Personal banking segment and have identified it as a principal

growth driver. They are slowly gaining market share in the PERSONAL space.

For several years, banks viewed consumer loans with skepticism. Commercial loans

dominated the banks portfolio as they generate high net yields with low credit risk. Consumer

loans in contrast involved smaller amounts, large staff to handle accounts and high default

rates. The banks considered them substandard. Even the regulators across the globe have not

encouraged consumer finance till very recently. However, over the past few years, fierce

competition among the banks lowered the spreads and profitability on commercial loans.

With deregulation and increase in consumer loan rates, the risk-adjusted returns in

PERSONAL sector have exceeded the returns on commercial loans.

The enormous competition has led to innovative Personal banking products that are

extremely customer-friendly and plug the loopholes in the existing similar products.

The growth in Personal banking has been facilitated by the growth in banking technology and

automation of banking processes that enable extension of reach and rationalization of costs.

ATM’s have emerged as an alternative banking channel, which facilitate low cost transaction

vis-à-vis traditional branches.

It also has the advantage of reducing the branch traffic and enable banks with small

networks to upset the traditional disadvantages by increasing their reach and spread.


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The Personal banking industry is diverse and competitive. In addition, to checking and

savings account services, banks offer brokerage and insurance capabilities to manage all

aspects of a customer’s financial portfolio. Attracting profitable customers from competitors

is essential for long-term success. Personal banking has both pros and cons. In the present

situation, the bankers have very little option, but to chant ‘PERSONAL mantra’. Banks today

face complex challenges on multiple fronts. Customer expectations are higher then ever, with

growing demand for more rapid service delivery and more flexible, personalized interaction.

PERSONAL BANKING IN INDIA

The stagnation in Indian economy has resulted in poor credit absorption both for long term

funding to big-ticket projects as well as working capital. The slow down could be attributed

to lack of credit off-take by the industrial sector even as food credit continued to search. This

has resulted in limited lending opportunities to banks. Major portion of the loans raised by

corporate were to replace the existing high cost funding and is more in the nature of

arbitraging on the interest rates with various banks. The loan products to corporate with

Strong financial are now almost linked to prices of government securities- or mark up over

government paper, more over, big corporate are bypassing banks and rising money through

the debt market and commercial papers, which are cheaper than bank credit. Therefore banks

are being forced to look at the mid corporate. The tough macro economic environment,

increasing risk profile and low yield indicate that corporate banking has entered the maturity

face.

To survive and prosper amid the rapid changes that continue to redefine financial

services market place, banks hitherto concentrating on corporate borrowers are embarking


24


now on a strategy driven by Personal banking and fee based income in order to maintain asset

growth and profitability. The ratio of non-interest income to total funds has already increased

for some banks.

The critical success factors of banks, which are aggressively moving in the Personal banking

segment are wider distribution network, low cost of funding, low intermediation (operating)

costs, marketing capability, large product portfolio, cross-selling, proper credit appraisal

mechanism/risk assessment procedures, high service levels in terms of faster loan processing

and disbursement, flexible technology across banking platforms, multi-distribution channels,

strong brand presence and good recovery mechanism. These success factors would ultimately

transform into how well banks understand their customers and how effective they are in

meeting their new definition of access, convenience and value.

GROWTH OF PERSONAL INDUSTRY

The income levels and employment opportunities for young persons have risen in the IT,

ITES and BPO fields where salaries are generally higher by about 20 to 30%. According to

the officials of Standard Chartered Bank, the number of young people in the age of 20 to 24

who join the workforce is around three million. With a large amount of disposable income

and no financial commitments towards the family, they form a major chunk of customers for

consumer durables and FMCG. PERSONAL industry is the fastest growing industry in India,

whose growth is attributed to ideal breeding ground in the form of huge market, rising

income levels, surplus disposable income, increasing awareness due to growth of

advertisement and cable television channels and the entry of multinational brands. It is

estimated that the PERSONAL market is about Rs 9, 00,000 cr and growing at a rate of 8.5%

per annum. Based on market figures, it is estimated that the PERSONALING industry will

grow from 2 to 10% in the next five years added to this is the fact that growth in PERSONAL

industry has increased employment opportunities in this field which in turn raises the

demand for PERSONAL and consumer goods.

SBI’S PERSONAL BANKING


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State Bank of India offers a wide range of services in the Personal Banking Segment, which

are indexed here.

Our products are designed with flexibility to suit your personal requirements. Enjoy 24-hour

facility through our ATMs - growing speedily it has crossed the 10000 mark Watch this space

for more details.

SBI Term Deposits SBI Loan For Pensioners

SBI Recurring Deposits Loan Against Mortgage Of Property

SBI Housing Loan Loan Against Shares & Debentures

SBI Car Loan SBI Educational Loan

SBI Personal Loan Medic-Plus Scheme


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http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,190




TERM DEPOSITS

Now you can earn a higher income on your surplus funds by investing those with us. We

provide security, trust and competitive rate of interest.

Flexibility in period of term deposit from 7 days to 10 years.

Affordable Low Minimum Deposit Amount: You can open a term deposit with

SBI for a nominal amount of Rs.1000/- only.

Please check our Interest Rates online or simply email through our Helpline.

Flexibility in choosing the amount you wish to invest and the maturity period.

HIGHLIGHTS

Safety - We understand the value of your hard earned money and continue to deliver on our

promise of safety and security over 200 years.

Liquidity

Loan /overdraft facility: You can avail a loan/overdraft against your deposits provides you

loan / overdraft up to 90% of your deposit amount at nominal cost. So you continue to earn

interest in your deposit and still can meet your urgent financial requirements.

Premature Withdrawal

Interest to be charged on premature withdrawal of term deposits at 0.5% below the rate

applicable for the period deposit has remained with the Bank.

Transferability- Transfer of Term Deposits between our wide networks of branches

without any charge.

Compounding / Flexible / Timely Payment of Interest - Under our Special Term

Deposit Scheme, interest accrues in your account and gets compounded quarterly.

Besides, we assure timely delivery of the proceeds of your deposit with interest, on

maturity. Flexibility of payment on maturity through Cash (subject to prevalent

Income Tax Act), Banker's Cheque, Credit in Savings Bank/Current account.

Term Deposits are available at all SBI Branches

Nomination Facility - Available.

Automatic Renewals


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There is no need for you to keep track of the maturity of your deposits. Your deposits with us

will be renewed automatically, post maturity. And you continue to earn interest for same

period as that of your matured deposit, at the interest rate prevailing at the time of maturity.

Automatic renewals take place where there are no standing instructions for renewal.

Flexibility to convert your Special Term Deposit to Term Deposit and vice versa

You can convert your special Term Deposit to a Term Deposit to receive

monthly/quarterly interest payments to match your financial requirements.

You can also convert your Term Deposit to a Special Term Deposit, which provides

compounded rate of interest to multiply your money faster.

RECURRING DEPOSIT

Want to create a fund for your children's education or marriage or to buy a car or for a dream

holiday? Whatever may be your financial goals, through our Recurring Deposit Scheme you

can save a little every month so that at the time of need you have sufficient funds to achieve

your financial goals. Recurring Deposit provides you the element of compulsion to save at

high rates of interest applicable to Term Deposits along with liquidity to access that savings

any time. So set aside a small amount every month and earn at compounded rates of interest.

Wide Choice in Period of Deposit

Flexibility in period of deposit with maturity ranging from 12 months to 120 months.

Low minimum monthly deposit amount.

You can start a Recurring Deposit with SBI for a monthly instalment of Rs.100/- only.

SBI Term Deposit Rates Apply

Check out our Interest Rates Online or simply email through our Helpline

Choose the amount you wish to invest and the maturity period.

HIGHLIGHTS

Safety

We understand the value of your hard earned money and continue to deliver on our

promise of safety and security over two centuries.


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Liquidity

Loan /overdraft facility: You can avail a loan/overdraft against your deposits

provides you loan / overdraft up to 90% of your deposit amount at nominal cost. So

you continue to earn interest in your deposit and still can meet your urgent financial

requirements.

Transferability

Transfer of Recurring Deposit accounts between our wide networks of branches

without any charge.

Regular Instalments to your Account

Now you have motivation/compulsion to save a chosen amount every month and

create a fund, which helps you to meet your future financial needs.

Recurring Deposits are available at all SBI Branches

Easy and convenient access of information at SBI Internet Banking

Other Benefits

Nomination Facility – Available

Regular Instalments to your Account

–Save in your account through Fixed Monthly Instalments.

–Monthly Instalments can be deposited on any working day of the month.

–Delayed monthly instalments attract penalty.

–Instalments payable in multiples of Rs.10/-

Free Fund Transfer & Regular Updates

Free transfer of your funds through standing instructions from your Current or Savings Bank

Account to your Recurring Deposit Account every month for the payment of your

instalments, so that you do not have to worry about regular payments. You can monitor your

deposit through SBI Internet Banking or through a passbook issued to you.


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SBI HOME LOANS

"THE MOST PREFERRED HOME LOAN PROVIDER" voted in

AWAAZ Consumer Awards along with the MOST PREFERRED BANK

AWARD in a survey conducted by TV 18 in association with AC Nielsen-

ORG Marg in 21 cities across India.

SBI Home Loans come to you on the solid foundation of trust and

transparency built in the tradition of State Bank of India. Best Practices

followed in SBI mentioned below will tell why it makes sense to do business

with State Bank of India

Best practices followed in SBI

People dealing

with you

End to End service by Permanent employees of SBI who are

accountable to you.

PlaceSBI branch of your choice will service your loan account. You can

always meet our employees face to face.


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PriceComplete transparency.

Interest charged on the daily reducing balance.

Prepayment chargesNo penalty for prepayments made, out of bonafide savings or

windfall gains for which evidence is produced.

Costs hidden in fine

printNo hidden costs

TransparencyComplete transparency. All the features of our product, including

interest rates, are in the public domain.

UNIQUE FEATURES:

Provision for on the spot "In principle" approval.

Loan sanctioned within 6 days of submission of required documents.

Provision to finance cost of furnishing and consumer durables as part of project cost

Repayment permitted up to 70 years of age

Free personal accident insurance cover up to Rs.40 Lac.

Optional Group Insurance from SBI Life at Concessional premium (Upfront premium

financed as part of project cost)

Interest calculated on daily reducing balance basis, and starts from the date of

disbursement.


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‘Plus’ schemes, which offer attractive packages with Concessional, interest rates to

Govt. Employees, Teachers, and Employees in Public Sector Oil Companies.

Special scheme to grant loans to finance Earnest Money Deposits to be paid to Urban

Development Authority/ Housing Board, etc. in respect of allotment of sites/ house/

flat

Option to avail loan at the place of employment or at the place of construction

Package of exclusive benefits: Complimentary international ATM-Debit card

Complimentary SBI Classic/ International Credit Card.

Option for internet-banking

Concessional package under ‘Credit Khazana’ for prospective Auto

Loan, Student Loan, Personal Loan borrowers whose accounts are conducted

satisfactorily

100% concession in charges in respect of all personal remittances/ collection of

outstation cheques.

Personal loan at attractive rates under SBI Home Plus scheme tailored exclusively

for SBI Home Loan customers.

Purpose

Purchase/ Construction of House/ Flat

Purchase of a plot of land for construction of House

Extension/ repair/ renovation/ alteration of an existing House/ Flat

Purchase of Furnishings and Consumer Durables as a part of the project cost.

Take over of an existing loan from other Banks/ Housing Finance Companies.

Eligibility

Minimum age: 18 years as on the date of sanction.

Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by which the


32


loan should be fully repaid, availability of sufficient, regular and continuous source of

income for servicing the loan repayment.

Loan Amount

40 to 60 times of NMI, depending on repayment capacity as % of NMI as under –

To

enhance loan eligibility you have option to add:

1. Income of your spouse/ your son/ daughter living with you, provided they have a steady

income and his/ her salary account is maintained with SBI.

2. Expected rent accruals (less taxes, etc.) if the house/ flat being purchased are proposed to

be rented out.

3. Depreciation, subject to some conditions and Regular income from all sources.

Margin (Special Festival Season Offer)

Purchase/ Construction of a new House/ Flat/ Plot of land: 15% for loans up to Rs. 1 cr., 20%

for loans above Rs. 1 cr.

Repairs/ Renovation of an existing House/ Flat: 15%

Interest

Processing Fee (Special Festival Season Offer)

0.25% of Loan amount with a cap of Rs.5, 000/-(including Service Tax)

Pre-closure Penalty

No penalty if the loan is pre closed from own savings/windfall gains for which documentary

evidence is produced by the customer.


Net Annual Income EMI/NMI Ratio

Up to Rs.2 lacks 40%

Above Rs.2 lacks to Rs. 5 lacks 50%

Above Rs. 5 lacks 55%

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In case, the borrower does not produce such proof, penalty @2% on the amount prepaid in

excess of normal EMI dues shall be levied if the loan is pre closed within 3 years from the

date of commencement of repayment.

Security

Equitable mortgage of the property

Other tangible security of adequate value like NSCs, Life Insurance policies etc., if

the property cannot be mortgaged

Maximum Repayment Period

For applicants up to 70 years of age: 20 years

For applicants over 70 years of age: 15 years

Moratorium

Up to 18 months from the date of disbursement of first installment or 2 months after final

disbursement in respect of loans for construction of new house/ flat (moratorium period will

be included in the maximum repayment period)

Disbursement

In lump sum direct in favor of the builder/ seller in respect of outright purchase

In stages depending upon the actual progress of work in respect of construction of

house/ flat etc.

Documents

Completed application form

Passport size photograph

Proof of Identity – PAN Card/ Voters ID/ Passport/ Driving License

Proof of Residence – Recent Telephone Bill/ Electricity Bill/ Property tax receipt/

Passport/ Voters ID

Proof of business address in respect of businessmen/ industrialists


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Sale Deed, Agreement of Sale, Letter of Allotment, Non encumbrance certificate,

Land/ Building Tax paid receipt etc. (as applicable and subject to satisfaction report

from our empanelled lawyer)

SBI-FLEXI’ HOME LOANS

A customized product designed to enable borrowers to hedge their Home Loan against

unfavorable movement in interest rates. The product gives you a one time irrevocable option

to choose one of the three customized combinations of fixed and floating interest rates and

also to choose the order in which the fixed and floating rate will be availed.

Minimum Loan Amount: Rs.5 lacks

(Other terms and conditions – as applicable to regular Home Loans)

SBI-MAXGAIN’ HOME LOANS

An innovative and customer-friendly product to enable you to earn optimal yield on your

savings and minimize interest burden on Home Loans, with no extra cost.

The loan is granted as an Overdraft facility with the added flexibility for you to operate your

Home Loan Account like your SB or Current Account.

The product serves to minimize your interest cost by enabling you to park your surplus funds

in ‘SBI-Max gain’ (with the benefit to withdraw the surplus funds whenever you require),

specially in the wake of low yields from other deposit/ investment avenues.

Minimum Loan Amount: Rs.5 lacks


SBI-REALTY’ HOME LOANS

A unique product if you are on the look out for a loan to purchase a plot of land for house

construction. The loan is available for a maximum amount of Rs.20 lacks and with a

comfortable repayment period of up to 15 years.

You are also eligible to avail another Housing Loan for construction of house on the plot

financed above with the benefit of running both the loans concurrently.

(House construction should commence within 2 years from the date of a ailment of ‘SBI-

Realty’ Housing Loan)



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SBI FREEDOM’ HOME LOANS

A revolutionary product designed for customers who are on the look out for a source of

finance for a property they want to invest in without mortgaging the same. All you have to do

is pledge any financial security that you have and you will get a Home Loan for your dream

home, a must-take for those who do not want to pay stamp duty for mortgage of their

property or go through the hassles of creation of mortgage. You also have an option to take

the loan by way of mortgage of the property and pledge financial securities in lieu of margin

money. Repayment is highly customized, giving you the option to repay through regular

EMIs or through maturity proceeds of the securities pledged.


SBI-OPTIMA ADDITIONAL HOME LOANS

SBI-HOMELINE SPECIAL PERSONAL LOANS

Innovative and value added products extended to existing Home loan borrowers with a

satisfactory repayment record of 3 years and whose loan is Standard Asset, with a view to

reinforce the customer loyalty and to maintain long term relationship with the borrowers. In

case of take-over of Home Loans from other Banks/HFCs, the borrower should have fulfilled

the above conditions with the present Bank/HFC.

Purpose

‘SBI-Optima’ Additional Home Loans to meet expenditure towards major repair,

renovation, addition to their house/flat, purchase

of furniture, fixtures and consumer durables

‘SBI-Homeline’ Special Personal

Loans

General purpose loan to meet expenditure to

meet foreseen/unforeseen contingencies


36


Eligibility

‘SBI-Optima’ Additional Home Loans 18 times NMI (for salaried borrowers)/

1 ½ times NAI ( for others) or

(i)25% of the original project cost of house/flat

(ii) 85% of the cost of repairs etc. or (iii) gap

between 85% of the current market price of

flat/house and actual outstanding loan dues ,

Whichever is lower (EMI/NMI ratio of all loans

should not exceed 60%)

‘SBI-Homeline’ Special Personal Loans 18 times NMI (for salaried borrowers)/

1 ½ times NAI (for others)

Interest Rates/processing fee

‘SBI-Optima’ Additional Home Loans As applicable to Home Loans

‘SBI-Homeline’ Special Personal Loans Interest rates 50bps above rates applicable to the

repayment tenure (floating rates only)

Processing fee : 0.50% of the loan amount

(including service tax)

Other Salient Features

Inbuilt provision for a ailment of the loans on the expiry of each bloc of 5 years, the

first bloc commencing on the expiry of 5 years from the date of sanction of original

Home Loan.

Original Home Loan and all ‘SBI-Optima’ Home Loans/’SBI-Home line’ Personal

Loans can run concurrently


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Comfortable repayment obligations – Tenure of the loans equal to the residual

maturity of the original Home Loans –

CAR LOAN

Move ahead in life with SBI Car Loans! If you have been putting off purchasing that Car, we

invite you to go through our Car Loan Scheme. Low interest rates, easy repayment options,

total transparency, finance to include vehicle registration charges, insurance, one-time road

tax and accessories (subject to conditions).Well, what are you waiting for? Just contact any of

our branches (more than 6000) that offer Car Loans or our Personal Banking Branches and

give wheels to your desire!

You can apply for an SBI Car Loan to purchase: A new car, jeep, Multi Utility Vehicle (MUV) or SUV (any make or model)

A used car / jeep / MUV /SUV (not more than 5 years old). (any make or model)

Enjoy the SBI Advantage:

Excellent service and lower costs. A quick survey of similar schemes available elsewhere and

you will find that SBI Car Loans for new and old vehicles offer you:

Lowest interest rates

Longer repayment period of unto 84 months.

No hidden costs or administrative charges.


38


Finance for one-time road tax, registration fee, insurance premium and

accessories

No advance EMIs. (Some Banks/companies ask you to pay one or more EMIs at the

time of disbursement of loan, thereby effectively reducing your loan amount.)

Complete transparency: We levy interest on daily reducing balance method. When

you pay one installment, the interest is automatically calculated on the reduced

balance thereafter. When you pay interest on an annual reducing balance, as charged

by many other companies/banks, the interest amount for the coming year is

determined on the amount outstanding at the beginning of the year. You continue to

pay interest even on the amounts you repay during the year.

The Scheme

Purpose

You can take finance for: A new car, jeep or Multi Utility Vehicles (MUVs)

A used car / jeep (not more than 5 years old). (Any make or model).

Take over of existing loan from other Bank/Financial institution (Conditions apply)

Eligibility: To avail an SBI Car Loan, you should be:

Individual between the ages of 21-65 years of age.

A Permanent employee of State / Central Government, Public Sector Undertaking,

Private company or a reputed establishment or

A Professionals or self-employed individual who is an income tax assesses or

A Person engaged in agriculture and allied activities.

Net Annual Income RS. 100,000/- and above.

SALIENT FEATURES

Loan Amount

There is no upper limit for the amount of a car loan. A maximum loan amount of 2.5 times

the net annual income can be sanctioned. If married, your spouse's income could also be

considered provided the spouse becomes a co-borrower in the loan. The loan amount includes

finance for one-time road tax, registration and insurance. No ceiling on the loan amount for

new cars. Loan amount for used car is subject to a maximum limit of RS. 15 lacks.


39


Types of Loan:

1. Term Loan 2. Overdraft - a) For New vehicles only b) Minimum loan amount: RS. 3 lacks.

Documents required

you would need to submit the following documents along with the completed application

form if you are an existing SBI account holder:

1. Statement of Bank account of the borrower for last 12 months.

2. 2 passport size photographs of borrower(s).

3. Signature identification from bankers of borrower(s).

4. A copy of passport /voters ID card/PAN card.

5. Proof of residence.

6. Latest salary-slip showing all deductions

7. I.T. Returns/Form 16: 2 years for salaried employees and 3 years for professional/self-

employed/businessmen duly accepted by the ITO wherever applicable to be

submitted.

8. Proof of official address for non-salaried individuals.

If you were not an account holder with SBI you would also need to furnish documents that

establish your identity and give proof of residence.

EDUCATION LOAN


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A term loan granted to Indian Nationals for pursuing higher education in India or abroad

where admission has been secured.

Eligible Courses

All courses having employment prospects are eligible.

Graduation courses/ Post graduation courses/ Professional courses

Other courses approved by UGC/Government/AICTE etc.

Expenses considered for loan

Fees payable to college/school/hostel

Examination/Library/Laboratory fees

Purchase of Books/Equipment/Instruments/Uniforms

Caution Deposit/Building Fund/Refundable Deposit

Travel Expenses/Passage money for studies abroad

Purchase of computers considered necessary for completion of course

Cost of a Two-wheeler up to RS. 100,000/-

Any other expenses required to complete the course like study tours, project work etc.

Amount of Loan

For studies in India, maximum RS. 10 lacks

Studies abroad, maximum RS. 20 lacks

Interest Rate

For loans up to RS.4 lacks - 12.75% p.a. Floating

For loans above RS.4 lacks - 13.75% p.a. Floating

Processing Fees

No processing fee/ upfront charges

Deposit of RS. 10000/- for education loan for studies abroad which will be adjusted in

the margin money

Repayment Tenure

Repayment will commence one year after completion of course or 6 months after securing a

job, whichever is earlier.


41


Margin

For loans up to RS.4.0 lacks: No Margin

For loans above RS.4.0 lacks:

o Studies in India: 5%

o Studies Abroad: 15%

Security

Amount Studies In India Studies Abroad

Up to RS. 4 lacks No Security No Security

Above RS. 4 lacks to RS. 7.100

lacks

Suitable third Party

GuaranteeSuitable third Party Guarantee

Above RS. 7.100 lacks to RS. 10

lack (India)/ RS. 15 lacks(Abroad)

Tangible Collateral

security for full value of

loan

Tangible Collateral security of suitable

value of loan or suitable third party

guarantee.

RS 15 lacks to RS. 20 lacks ___Tangible Collateral security for full

value of loan

Documentation Required

Completed Education Loan Application Form.

Mark sheets of last qualifying examination

Proof of admission scholarship, studentship etc

Schedule of expenses for the specified course

2 passport size photographs

Borrower's Bank account statement for the last six months


Place of Study Loan Amount Repayment Period in Years

In IndiaUp to RS. 7.5 lacks 5-7

Above RS. 7.5 lacks 5-10

AbroadUp to RS. 15 lacks 5-7

Above RS. 15 lacks 5-10

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LOAN TO PENSIONERS

If you are a Central or State Government pensioner drawing your pension through one of our

branches and are not more than 72 years of age, you can avail of a loan from your branch to

meet your personal expenses. We understand you may have an urgent or unexpected need for

funds or a family obligation to be fulfilled and appreciate your association with us. You can

avail a loan of up to a maximum of 12 months pension, subject to a ceiling of Rs.1, 00,000.

The documentation is easy. The loan may be repaid over 5 years and will carry a low interest

rate of 13.25% p.a.There are no processing fees, no hidden costs and no prepayment

penalties. Whenever you have some surplus funds, you can credit your loan account, thereby

reducing your loan liability and interest burden.

SALIENT FEATURES OF THE SCHEME

Eligibility: All Central and State Government pensioners, whose pension accounts are

maintained by our branches, the pensioner should not be more than 72 years of age.

Purpose: & Loan Amount:

To meet personal expenses. A maximum of 12 months pension with a ceiling of Rs.1,

00,000/-

Margin and Security: Margin is NIL and the spouse eligible for family pension should

guarantee the loan or any other family member or a third party worth the loan amount.


43


Repayment: 60 Equated Monthly Installments (EMIs) – if age of Pensioner at the time of

loan sanction is up to 70 years

Rate of Interest: 0.100% above SBAR floating i.e. 13.25% p.a.

Authorized Branches: All branches maintaining pension accounts. The facility is available

only from the branch, which is maintaining pension account of the applicant.

PROPERTY LOAN

A dream comes true! An ALL PURPOSE LOAN for anything that life throws up at

Customer! Do you need funds for a Marriage ceremony, want to take your family to a well-

deserved holiday or for a sudden medical emergency? Customers have some property, but

would rather not sell it? Then why not avail of this ALL PURPOSE LOAN from SBI? SBI

now makes it very much possible for you to only keep your property but also have liquid

funds.

Enjoy the SBI Advantage

Complete transparency in operations

Access this loan from our wide network of branches

Interest rates are levied on a monthly/daily reducing balance method

Lowest processing charges.

Long repayment period of 60 months, up to 120 months for salaried individuals with

check-off facility

No Hidden costs or administrative charges.

No prepayment penalties. You can have surplus funds at any time thereby

conveniently reducing your loan liability and interest burden.


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Property Loan Scheme

Avail of an All-Purpose loan against mortgage of any of your property. We offer you these

loans at all our Personal Banking Branches and those branches having Personal Banking

Divisions amongst others.

Purpose

This is an all-purpose loan, i.e., the loan can be obtained for any purpose whatsoever. If

amount of loan is Rs.25.00 lacks and above then purpose of loan will have to be specified

along with an undertaking that loan will not be used for any speculative purpose whatever

including speculation on real estate and equity shares.

Eligibility:

A. An individual who is;

a. an Employee or

b. a Professional, self-employed or an income tax assesseeor.

c. Engaged in agricultural and allied activities.

B. Your Net Monthly Income (salaried) is in excess of Rs.12, 000/- or Net Annual Income

(others) is in excess of Rs.1, 100,000/-.

The income of the spouse may be added if he/she is a co-borrower or a guarantor.

C. Maximum age limit: 60 years.

SALIENT FEATURES

Loan Amount

Minimum: Rs.25, 000/- Maximum: Rs.1 crores. The amount is decided by the following calculation:

24 times the net monthly income of salaried persons (Net of all deductions including

TDS) OR

2 times the net annual income of others (income as per latest IT return less taxes

payable)

Margin

SBI will finance up to 75% of the market value of your property.


45


Interest: Term Loan 0.75% above SBAR. i.e.13.100% p.a. Floating

Repayment

Maximum of 60 equated monthly installments, up to 120 months for salaried individuals with

check-off facility. You could opt to divert any surplus funds towards prepayment of the loan

without attracting any penalty and Security, as per banks extant instructions.

LOAN AGAINST SHARES \ DEBENTURES.

Do you need urgent cash but you don't wish to sell or liquidate your holding of shares?

Leverage your investments in shares, debentures, public sector bonds and Government

securities for loans to meet unforeseen expenses!! You need not miss out on the next stock

market boom!!

Avail of loans up to Rs.20.00 lacks against your shares/debentures to enable you to meet

contingencies, personal needs or even for subscribing to rights or new issue of shares.

Note: Loan will not be sanctioned for

1. Speculative purposes

2. Inter-corporate investments or

3. Acquiring controlling interest in company/companies.

Enjoy the SBI advantage

Low interest rates. Further, we charge interest on a daily reducing balance!!

Low processing charges; only 1% of loan amount - compare with 1-3% of others.

No hidden costs or administrative charges..

No prepayment penalties. Reduce your interest burden and optimally utilize your

surplus funds by prepaying the loan.


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The Scheme

Eligibility

This facility is available to our existing individual customers enjoying a strong relationship

with SBI. This loan could be availed either singly or as a joint account with spouse in 'either

or Survivor'/ 'Former or Survivor' mode. It is offered as an Overdraft or Demand Loan. The

facility is available at 100 select centers.

Salient Features

Purpose

For meeting contingencies and needs of personal nature, loan will be permitted for

subscribing to rights or new issue of shares / debentures against the security of existing shares

/ debentures. Loan will not be sanctioned for (i) speculative purposes (ii) inter-corporate

investments or (iii) acquiring controlling interest in company / companies.

Loan Amount

You can avail of loans up to Rs 20.00 lacks against your shares/debentures.

Documents Required

You will be required to submit a declaration indicating:

Details of loans availed from other banks/ branches for acquiring shares/ debentures.

Details of loans availed from other banks/ branches against security of shares/

debentures

Margin & Interest

You will need to provide a margin amount of 100% of the prevailing market prices of the

shares/ non-convertible debentures being offered as security. (The market prices refer to the

prices in the Stock Exchanges as reported in the Economic Times.)

Repayment Schedule

To be liquidated in maximum period of 30 months through a suitable reducing DP

programmed.

In case of a default or if the outstanding is over Rs.20.00 lacks, the shares/debentures will be

transferred in the name of the Bank.

Security: Pledge of the demat shares/debentures against which overdraft is granted.


47


List of Identified Centers

1 Ahmedabad Baroda Surat Gandhinagar Rajkot

2 Bangalore Mysore

3 Bhopal Indore Jabalpur Raipur Gwalior

4 Bhubaneswar Cuttack Sambalpur

5 Chandigarh Jallandhar Ludhiana Amritsar

6 Chennai Coimbatore Tirupur

7 Guwahati Shillong

8 Hyderabad Visakhapatnam Karimnagar Tirupati

9 Kolkatta Siliguri Asansol (Bardhamon)

10 Lucknow Varanasi Kanpur Allahabad

11 Mumbai Pune Panjim Aurangabad Nagpur

12 New Delhi Jaipur Agra Udaipur

13 Patna Ranchi Bhagalpur

14 Thiruvananthapuram Cochin

Coverage

Scheme is available at select branches at 100 centers.

MEDI-PLUS SCHEME


48


For spreading smiles and cheers on the faces of our customers, we've launched a new loan

scheme keeping specialized medical treatments in mind - a scheme that we call Medic Plus!

Enjoy the SBI advantage:

Concessions in margin amounts, interest rates and processing charges!!

Lowest interest rates. Further, we charge interest on a daily reducing balance!!

Lowest processing charges; only 1% of loan amount -(compare with 1-3% of others.)

No hidden costs or administrative charges.

No prepayment penalties. Reduce your interest burden and optimally utilize your

surplus funds by prepaying the loan.

Flexible repayment period.

The Scheme

The Specialized Medical Treatments, not only do the cost implications run into several lacks

of rupees, but more often than not, these liquid funds also need to be generated at a very short

notice, in order to be able to make prompt hospital bill payments… With this in mind, Medic

Plus is specially designed to make life simpler for you under what could well be trying

circumstances.

You may avail of loans under the Medic plus Scheme to cover the cost of treatments such as:

Corneal Implant


49


Orthodontic Treatment (fixed tooth implant)

Ilazirav Technique of lengthening a limb

Congenital heart surgery

Angioplasty

Heart Valve Replacement Surgery

GIFT (in-vitro technique for child bearing)

Serious Accidents and Multiple Injuries Surgery

Hip and Knee Replacement Surgery

Purpose: Loan for individuals to avail specialized expensive medical treatment e.g. coronary

by-pass, Hip and Knee replacement surgery, cochlear implants (surgical) for the hearing

impaired etc.

Eligibility: You qualify to avail of loans under this scheme, if you are:

An employee of the Government/ a reputed PSU/ a profit making public limited

company, and if you have a minimum, 10 years of service

A self-employed professional

A pensioner, who has taken voluntary retirement and is not yet 60 years old

An agent of Insurance/ KVP/ Mutual Funds etc. with a minimum annual income of

Rs.3 lack

An employee/ a pensioner with a minimum income of Rs.10, 000 per month or if you

are a neither, a minimum income of RS. 3 lacks per annum.

Note: If the person being treated is a minor, the loan may be granted to a parent.

The loan amounts range from a minimum of Rs.100, 000/- to a maximum of 12 months NMI (when it concerns salaried individuals and pensioners) or a 1-year net annual income (when it comes to persons other than salaried individuals and pensioners), subject, to the following ceilings:

For Employees and Professionals: Rs.2.0 lacks

For Pensioners and Agents: Rs.1.0 lack

Once sanctioned, the loan is disbursed by the issuance of a draft/ banker's cheque, favoring

the hospital, where the treatment is being undertaken or where it's proposed to be undertaken.


50


Margin, Interest and Security

20% of the total cost of treatment and 0.75% above SBAR i.e.13.100% p.a. As per bank's

extant instructions.

Repayment Period and Processing Fee (One time):

You may comfortably repay your loan over a maximum - 60 Equated Monthly Installments

0.100% of the loan amount. Authorized branches are pleased to inform customers that

currently, The Medic plus Scheme is being offered at:

All computerized SBI branches in identified cities

All SBI branches, in metro/ urban centers, having "P" divisions

All SBI Personal Banking Branches

Processing Fee: 0.100% of the entire loan amount, If the applicant already maintain a regular

Housing Loan Account with us the processing fee is waived.

List of Diseases

Corneal implant

Orthodontic treatment - fixed tooth implant

Ilazirav technique of lengthening a limb

Angioplasty

Congenital heart surgery

Heart Valve replacement surgery


51


OBJECTIVES OF THE STUDY

To Know The Customer Preference Towards Different Products Of SBI.

To Know the Perception of Customers towards SBI’s Personal Banking Products.

To know the awareness level of customers towards SBI’s facilities.


52


METHODOLOGY

Sample Unit:

Govt.Employees, Lawyers, Doctors, Engineers, Business People.

Sample size:

Samples of 100 customers of the bank were chosen for the purpose of study.

Sampling method: Random Sampling Method

From the large number of account holder’s of the bank, 100 customers were selected

randomly from the bank’s database were considered for the study.

Data Collection Method

To fulfill the objectives of my study, I have taken both into considerations viz primary

& secondary data.

Primary data: Primary data has been collected through personal interview by direct contact

method. The method, which was adopted to collect the information, is ‘Personal Interview’

method. Personal interview and discussion was made with manager and other personnel in

the organization for this purpose.

Secondary data: The data is collected from the Internet, Textbooks.

The various sources that were used for the collection of secondary data are

o Websites – www.SBI.com

o www.google.com

Measuring tools

For this purpose measurement technique used for survey is questionnaire to collect

information from the respondents. Having collected the information, the information

was represented by using statistical tools like bar charts.


53


ANALYSIS OF THE STUDY

1. Do you have an account with SBI bank?

PARTICULARS FREQUENCY PERCENTAGE

A.YES

B. NO

80

20

80

20

TOTAL 100 100

A.YES B. NO

80

20

0

10

20

30

40

50

60

70

80

PERCEN

TAG

E

PARTICULARS

INTERPRETATION:

Among 100 respondents 80 are SBI Customers and have different accounts and have

transactions in SBI Bank.


54


2. (I), which are the Personal Banking products you deal with SBI (Savings Account).


A.YES

B.NO

80

20

80

20

TOTAL 100 100

A.YES B. NO

80

20

0

10

20

30

40

50

60

70

80

PERCEN

TAG

E

PARTICULARS

INTERPRETATION:

80% of the customers have got savings account in SBI Bank and remaining 20% of them use

other accounts.


55


2. (II), which are the Personal Banking products you deal with SBI (Fixed Deposit Account).


A.YES

B.NO

23

77

23

77

TOTAL 100 100

A.Y ES B . NO

23

77

0

10

20

30

40

50

60

70

80

PE

RC

EN

TA

GE

P AR T I CULAR S

INTERPRETATION:

23% of the respondents have deposits in Fixed Deposits. There are fewer respondents in case

of fixed deposit because it is kept for long time, which will be fixed.


56


2. (III), which are the Personal Banking products you deal with SBI (Home Loan).


A.YES

B.NO

14

86

14

86

TOTAL 100 100

A.YES B . NO

14

86

0

10

20

30

40

50

60

70

80

90

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

Only 14% of the respondents have borrowed for Loan for Construction of Home, i.e. Home

Loan.


57


2 (IV) which are the Personal Banking products you deal with SBI (Education Loan)


A.YES

B.NO

2

98

2

98

TOTAL 100 100

A.YES B . NO

2

98

0

10

20

30

40

50

60

70

80

90

100

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

Few of them i.e. 2% have taken education loan in SBI Bank and remaining have either

deposited or borrowed loan for some other purpose.


58


2. (V), which is the Personal Banking products you deal with SBI (Debit Card [ATM Card])

PARTICULARS FREQUENCY PERCENTAGEA.YES

B.NO

71

29

71

29

TOTAL 100 100

A.Y ES B . NO

71

29

0

10

20

30

40

50

60

70

80

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

There are 71% of the customer who are using Debit cards and 29% of them don’t use Debit

card.


59


2. (VI). Which are the Personal Banking products you deal with SBI (Credit Card).


A.YES

B.NO

24

76

24

76

TOTAL 100 100

A.YES B . NO

24

76

0

10

20

30

40

50

60

70

80

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

There are 24% of the customer who are using Credit cards and 76% of them don’t use other

cards.


60


2. (VII). Which are the Personal Banking products you deal with SBI (On-line Banking).

A.Y ES B . NO

19

81

0

10

20

30

40

50

60

70

80

90

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

There are 19% of the customers who are using On-Line Banking and 81% of them don’t use

On-Line Banking



YesNo

1981

1981

TOTAL 100 100

61


3. How do find the rate of return on SBI PERSONAL products.

PARTICULARS FREQUENCY PERCENTAGEGOODMODERATEPOOR

68120

68120

TotalMissing system

8020

8020

TOTAL 100 100

GOOD M ODERATE P OOR

68

12 0

0

10

20

30

40

50

60

70

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

There is good response regarding the rate of return. Many of the respondents have said that

the rate of return is good i.e. 68% and 12% have said it as moderate.


62


4. (I) The factors that made you to become a part of the SBI (Convenience)

PARTICULARS FREQUENCY PERCENTAGEVery goodGoodOkBadVery bad

41263901

41263901

TotalMissing system

8020

8020

TOTAL 100 100

Verygood

Good Ok Bad Very bad

41

26

39

0 1

0

5

10

15

20

25

30

35

40

45

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The main factor for some customer is Convenience where 41% of them have said Very Good,

26% have said Good and remaining i.e. 39% said it Ok and remaining 1% said very badly.


63


4(II) The factors that made you to become a part of the SBI (Service)

Verygood


36

28

12

4

0

0

5

10

15

20

25

30

35

40

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

36% Respondents have said that the service is the first factor which made them to open

account in SBI Bank. The other 28% of them have said good for the service given, 12% have

said its Ok, and 4% of them have said Bad.



36281240

36281240

TotalMissing system

8020

8020

TOTAL 100 100

64


4. (III) The factors that made you to become a part of the SBI (Interest Rates).

Verygood


25

30 23

2

0

0

5

10

15

20

25

30

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The Interest rate is Very Good for 25%, 30% have said it’s Good ,23% have said Ok ,and

Remaining 2% have said Bad.



25302320

25302320

TotalMissing system

8020

8020

TOTAL 100 100

65


4. (IV) The factors that made you to become a part of the SBI (Loan facilities).

Verygood

Good Ok bad Very bad

18

20

39

3

0

0

5

10

15

20

25

30

35

40

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The Loan facility is also the factor, which influenced to transact with SBI Bank, and 39%

have said is Ok, 20% respondents have said Good ,18% have said it as Very Good and

remaining 3% have said Bad.


PARTICULARS FREQUENCY PERCENTAGEVery goodGoodOk badVery bad

18203930

18203930

TotalMissing system

8020

8020

TOTAL 100 100

66


5. The Transactions done in SBI are

Quick Moderate Slow

63

13 4

0

10

20

30

40

50

60

70

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

13% of the respondents say that the transactions are Moderate, 63% is quick and remaining

4% say it as slow.


PARTICULARS FREQUENCY PERCENTAGEQuickModerateSlow

63134

63134

TotalMissing system

8020

8020

TOTAL 100 100

67


6. How will you get to know about SBI Personal Banking facilities or the offers?

Newspaper

Website TV-advertise

ments

Anyother

61

7 6 6

0

10

20

30

40

50

60

70

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The Products and Offers of SBI Bank are known through Newspapers which we can see in

the above bar diagram 61%, from News Paper, 7% from Websites, TV advertisement is 6%

and 6% from Any Other i.e. Personal Approach.


PARTICULARS FREQUENCY PERCENTAGENews paperWebsiteTV-advertisements

Any other

61766

61766

TotalMissing system

8020

8020

TOTAL 100 100

68


7. (I) How frequently you use the Personal Banking products. (Savings A/c)

PARTICULARS FREQUENCY PERCENTAGE Weekly

MonthlyQuarterlyYearly

354500

354500

TotalMissing system

8020

8020

TOTAL 100 100

Weekly Monthly Quarterly Yearly

35

45

0 0

0

5

10

15

20

25

30

35

40

45

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

35% of the respondents who are having Savings Account in SBI Bank visit weekly and 45%

visit monthly.


69


7. (II) How frequently you use the Personal Banking products (Fixed Deposits A/c)


MonthlyQuarterlyYearlyothers

0091457

0091457

TotalMissing system

8020

8020

TOTAL 100 100


0 0

9

14

0

2

4

6

8

10

12

14

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

14% of the respondents who are having Fixed Deposits in SBI Bank visit to know about their

balance yearly and there are respondent who visit quarterly where the percentage is 9%

respectively.


70


7. (III) How frequently you use the Personal Banking products (Home Loan)


MonthlyQuarterlyYearlyOthers

066266

066266

TotalMissing system

8020

8020

TOTAL 100 100


0

6 6

2

0

1

2

3

4

5

6

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

Some of the respondent who are having Home Loan in SBI Bank said that they will visit

Yearly to pay the interest which is 2%, 6% of the respondent said they will visit Quarterly

and remaining 6% Monthly.


71


7. (IV) How frequently you use the Personal Banking products (Education Loan)



001178

001178

TotalMissing system

8020

8020

TOTAL 100 100


0 0

1 1

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The respondents of Education Loan visit SBI Bank Quarterly or Yearly on the basis of terms

and conditions.


72


7. (V) How frequently you use the Personal Banking products (Debit Card)


64

6

1 0

0

10

20

30

40

50

60

70

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

64% respondent who are having Debit Card in SBI Bank use it weekly, 6% of them use

monthly and remaining 1% of them use quarterly.




646109

646109

TotalMissing system

8020

8020

TOTAL 100 100

73


7. (VI) How frequently you use the Personal Banking products (Credit Card)


4

17

3

0

0

2

4

6

8

10

12

14

16

18

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

4 % of SBI customers use Credit Card weekly and 17% of them use monthly and 3% of them

use quarterly.




4173056

4173056

TotalMissing system

8020

8020

TOTAL 100 100

74


7. (VII) How frequently you use the Personal Banking products (On-line Banking).


14

5

0 0

0

2

4

6

8

10

12

14

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

There are 14% of the customers who are using On-Line Banking weekly and 5% of them are

using monthly.




1450061

1450061

TotalMissing system

8020

8020

TOTAL 100 100

75


8. How do you feel Interest rate of SBI PERSONAL products Borrowings?

Good Moderate Poor

61

19

0

0

10

20

30

40

50

60

70

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

19% of the respondents say that the interest on Borrowings is Moderate and 61% of them say

interest rate is good.

9. How do you rank SBI Personal Banking Products?


PARTICULARS FREQUENCY PERCENTAGEGoodModeratePoor

61190

61190

TotalMissing system

8020

8020

TOTAL 100 100

76


Best Good Moderate Poor Very poor

50

26

3 1

0

0

5

10

15

20

25

30

35

40

45

50

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

The SBI customer Rank the SBI products as shown in the above chart. 26% of them say the

PERSONAL products of SBI are good, 50% rank them as Best, 3% rank it as Moderate and

remaining 1% rank them as poor.



BestGoodModeratePoorVery poor

5026310

5O26310

TotalMissing system

8020

8020

TOTAL 100 100

77


10. Are you interested to transact with SBI PERSONAL products?


A.YESB. NO

991

992

TOTAL 100 100

A.YES B. NO

99

1

0

10

20

30

40

50

60

70

80

90

100

PE

RC

EN

TA

GE

P AR TI CUL AR S

INTERPRETATION:

Among the respondent 99% said they wish to transact or deal with personaling products of

SBI bank and 1% of them said don’t want to open account.


78


FINDINGS

Among 100 respondents 80 are SBI Customers and have different accounts and

have transactions in SBI Bank.

80% of the customers have got savings account in SBI Bank and remaining 20%

of them use other accounts.

23% of the respondents have deposits in Fixed Deposits. There are fewer

respondents in case of fixed deposit because it is kept for long time which will be

fixed.

Only 14% of the respondents have borrowed for Loan for Construction of Home,

i.e. Home Loan.

Few of them i.e. 2% have taken education loan in SBI Bank and remaining have

either deposited or borrowed loan for some other purpose.

There are 71% of the customer who are using Debit cards and 29% of them don’t

use Debit card.

There are 24% of the customer who are using Credit cards and 76% of them don’t

use other cards.

There are 19% of the customers who are using On-Line Banking and 81% of them

don’t use On-Line Banking.

There is good response regarding the rate of return. Many of the respondents have

said that the rate of return is good i.e. 68% and 12% have said it as moderate.

The main factor for some customer is Convenience where 41% of them have said

Very Good, 26% have said Good and remaining i.e. 39% said it Ok and remaining

1% said very badly.

36% Respondents have said that the service is the first factor which made them to

open account in SBI Bank. The other 28% of them have said good for the service

given, 12% have said its Ok, and 4% of them have said Bad.

The Interest rate is Very Good for 25%, 30% have said it’s Good, 23% have said

Ok, and Remaining 2% have said Bad.

The Loan facility is also the factor, which influenced to transact with SBI Bank,

and 39% have said is Ok, 20% respondents have said Good, 18% have said it as

Very Good and remaining 3% have said Bad.


79


13% of the respondents say that the transactions are Moderate, 63% is quick and

remaining 4% say it as slow.

The Products and Offers of SBI Bank are known through Newspapers which we

can see in the above bar diagram 61%, from News Paper, 7% from Websites, TV

advertisement is 6% and 6% from Any Other i.e. Personal Approach.

35% of the respondents who are having Savings Account in SBI Bank visit

weekly and 45% visit monthly.

14% of the respondents who are having Fixed Deposits in SBI Bank visit to know

about their balance yearly and there are respondent who visit quarterly where the

percentage is 9% respectively.

Some of the respondent who are having Home Loan in SBI Bank said that they

will visit Yearly to pay the interest which is 2%, 6% of the respondent said they

will visit Quarterly and remaining 6% Monthly.

The respondents of Education Loan visit SBI Bank Quarterly or Yearly on the

basis of terms and conditions.

64% respondent who are having Debit Card in SBI Bank use it weekly, 6% of

them use monthly and remaining 1% of them use quarterly.

4 % of SBI customers use Credit Card weekly and 17% of them use monthly and

3% of them use quarterly.

There are 14% of the customers who are using On-Line Banking weekly and 5%

of them are using monthly.

19% of the respondents say that the interest on Borrowings is Moderate and 61%

of them say interest rate is good.

Among the respondent 99% said they wish to transact or deal with persona ling

products of SBI bank and 1% of them said don’t want to open account.

The SBI customer Rank the SBI products as shown in the above chart. 26% of

them say the PERSONAL products of SBI are good, 50% rank them as Best, 3%

rank it as Moderate and remaining 1% rank them as poor.


80


RECOMMENDATIONS

The costumers are aware of only few products of SBI PERSONAL banking

products. So bank should provide the information regarding the availability of the

products.

Disbursement of loans should be quickly done as and when required.

There are many People who don’t know about On-Line Banking, so bank should

help to know about the operations and facilities.

The bank should provide information relating to Interest. They should help to

know how floating or fixed rate of interest is charged and the terms and

conditions.


81


CONCLUSION

Most of the customers are aware of few SBI PERSONAL banking products like Home Loan,

Savings Account, Education loan and they are not aware of products like Loan against Shares

& Debentures, Loan against Mortgage of Property. So the bank should help the customers to

know about such products, which they are less aware. They are satisfied on the interest of

PERSONAL Banking products. SBI Bank is providing a good service to the customers and it

can be termed as satisfactory from the respondents (Questioner).


82





QUESTIONNAIRE

Name: _______________________________________________

Address: _______________________________________________

Occupation: _______________________________________________

Phone No: _____________________Cell No: ___________________

1. Do you have an account with SBI bank?

a) Yes b) No

(If No go to question No.10)

2. Which are the Personal Banking products you deal with SBI [Mark in front of the option]

a) Savings A/cb) Fixed Deposit A/cc) Home Loan

d) Education Loane) Debit Card [ATM Card]f) Credit Card

g) Auto Loan

h) Gold Loan

i) On-line Banking

j) If any, specify

3. How do find the rate of return on SBI PERSONAL products.

a) Good

b) Moderate

c) Poor

4. The factors that made you to become a part of the SBI [Mark on the option]

a) Convenience Very good Good Ok Bad Very Bad

b) Service Very good Good Ok Bad Very Bad

c) Interest Rates Very good Good Ok Bad Very Bad


83


d) Loan facilities Very good Good Ok Bad Very Bad

5. The Transactions done in SBI are

a) Quick b) Moderate c) Slow

6. How will you get to know about SBI Personal Banking facilities or the offers?

a) News paper b) Website c) TV advertisements d) If any specify___________

7. How frequently you use the Personal Banking products?

Products Yes No Weekly Monthly Quarterly Yearly

a) Savings A/cb) Fixed Deposits A/cc) Home Loand) Education Loane) Debit Cardf) Credit Cardg) Auto Loanh) Gold Loani) On-line Bankingj) If any specify

8. How do you feel Interest rate of SBI PERSONAL products Borrowings?

a) Good

b) Moderate

c) Poor

9. How do you rank SBI Personal Banking Products?

a) Best b) Good c) Moderate d) Poor e) Very poor.

10. Are you interested to transact with SBI PERSONAL products? a) Yes b) No specify ________________________

Thank you

DATA CODE SHEET


84


Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10

Sl.no

A B C D E F I

A B C D

A B C D E F I

1 1 1 2 2 2 1 2 2 1 1 1 1 1 1 1 1 4 0 0 1 0 0 1 1 1

2 1 1 1 0 1 1 1 2 2 5 2 2 2 2 2 2 0 0 0 2 0 2 2 3 1

3 1 2 1 1 2 1 1 2 1 0 1 1 3 1 1 2 0 2 0 1 2 0 1 2 1

4 1 1 2 2 2 2 2 2 2 1 3 3 1 2 4 1 0 0 0 0 0 0 2 0 1

5 1 1 1 1 2 1 1 1 0 2 2 1 3 0 0 0 0 0 0 0 3 0 1 1 1

6 1 1 1 0 2 1 1 2 0 2 1 2 2 0 0 1 0 0 4 0 0 1 1 2 1

7 2 1 0 1 0 0 0 2 1 1 3 1 3 1 3 2 0 3 0 1 0 0 0 2 1

8 1 1 2 2 2 1 2 0 0 2 2 3 1 0 0 1 0 0 0 0 2 0 1 1 1

9 1 2 2 0 2 1 2 2 1 1 1 1 3 1 1 1 0 0 0 1 0 0 1 1 1

10 2 1 0 1 0 0 0 2 1 1 3 2 2 1 1 0 0 0 0 1 0 0 0 1 1

11 1 1 2 2 2 1 2 1 0 2 4 3 3 0 0 0 4 0 0 0 1 0 2 0 1

12 2 1 1 1 2 0 1 2 1 0 1 1 0 2 3 2 0 0 0 0 0 1 0 1 1

13 1 1 1 0 2 1 1 2 0 2 4 2 1 0 0 1 0 0 0 0 0 0 1 0 1

14 1 1 1 1 2 1 1 2 1 1 2 4 0 1 1 0 0 2 0 1 0 0 1 1 1

15 1 2 1 1 2 2 1 2 1 2 1 1 2 1 1 1 3 0 0 1 0 0 2 1 1

16 1 1 2 2 2 1 2 2 2 2 3 2 3 2 4 1 0 0 0 2 0 0 1 2 1

17 1 1 2 2 2 1 2 2 1 1 2 0 1 1 1 0 0 3 0 1 0 1 0 1 1

18 1 1 2 2 2 1 2 2 1 2 1 1 0 1 1 1 0 0 0 1 2 0 1 1 1

19 1 1 2 2 2 1 2 2 1 1 2 2 2 1 1 2 0 0 0 1 0 0 1 1 1

20 1 1 2 2 2 1 2 0 0 1 2 1 0 0 0 0 0 2 0 0 0 0 1 1 1

21 1 1 2 0 2 2 2 2 1 1 1 3 3 1 1 0 0 0 0 1 0 0 2 1 1

22 1 1 2 2 2 1 2 2 2 0 2 2 0 2 3 2 3 0 0 0 0 2 1 1 1

23 1 1 2 2 2 1 2 2 1 1 2 1 1 1 1 0 0 2 0 1 0 0 1 0 1

24 1 1 2 2 2 1 2 2 2 2 1 0 2 2 2 1 0 0 0 2 2 0 1 2 1

25 1 1 2 2 2 1 2 2 1 2 2 2 3 1 1 1 0 0 0 1 1 0 1 1 1

26 2 1 0 1 0 0 0 0 0 2 3 1 3 0 0 2 0 0 3 0 0 1 0 3 1

27 1 1 1 0 2 1 1 2 1 1 1 3 0 1 1 2 0 0 0 1 0 0 1 0 1

28 1 2 1 1 2 1 1 2 1 2 4 2 1 1 1 2 0 0 0 1 2 0 1 1 1

29 1 1 2 2 2 1 2 2 1 1 2 0 3 1 1 1 4 0 0 1 0 1 1 1 1

30 1 1 2 2 2 1 2 2 1 2 1 1 2 1 4 1 0 4 0 1 0 0 1 1 1

31 1 2 1 1 2 1 1 2 0 1 3 2 0 0 0 1 0 0 0 0 0 1 1 0 1

32 1 1 2 0 2 1 2 2 1 0 2 3 3 1 1 1 3 0 0 1 0 0 1 0 1

33 2 1 0 1 0 0 0 2 1 1 1 0 1 1 1 2 0 0 0 1 0 0 2 1 1

34 1 1 1 1 2 1 1 2 0 1 0 2 3 0 0 2 0 0 0 0 3 1 1 0 1

35 1 1 2 2 2 1 2 2 1 2 2 3 2 1 1 0 4 0 0 1 0 0 1 1 1

36 2 1 2 0 2 0 2 0 0 1 1 0 0 0 0 1 0 0 0 0 0 0 0 0 1

37 1 2 2 2 2 2 2 2 1 1 3 0 3 1 2 0 4 0 0 1 0 0 2 2 1

38 2 1 0 1 0 0 0 2 1 0 2 2 3 1 1 2 3 3 0 1 2 1 0 1 1

39 1 1 1 1 2 1 1 2 1 2 1 3 0 1 1 0 3 0 0 1 0 0 1 1 1

40 1 2 1 0 2 1 1 0 0 1 4 0 2 0 0 2 0 0 0 0 0 0 1 1 1

41 1 1 1 1 0 1 1 2 1 0 2 0 1 3 1 0 0 0 0 3 0 0 1 0 1

42 1 1 2 2 2 1 2 2 1 1 1 1 3 1 1 0 0 0 0 1 0 1 1 2 1

43 1 1 2 0 2 1 2 2 1 1 2 2 3 1 1 2 4 0 0 1 0 0 1 1 1

44 1 1 2 2 2 1 2 1 1 1 0 3 2 1 1 2 3 0 0 1 0 0 1 0 1

45 1 1 2 2 2 1 2 2 1 0 1 0 3 1 1 1 0 0 0 1 2 0 1 2 1

46 2 1 0 1 0 0 0 2 1 0 2 3 3 1 1 2 0 0 0 1 0 0 0 0 1

47 1 1 2 2 2 1 2 1 1 1 1 2 3 3 1 1 4 2 0 0 0 2 1 1 1

48 1 2 2 0 2 1 2 2 1 2 3 0 1 1 1 1 0 0 0 1 2 0 1 1 1

49 1 1 2 2 2 2 2 2 1 0 2 3 0 1 1 1 0 0 0 1 0 0 2 1 1

50 1 1 2 2 2 1 2 0 0 1 1 0 2 0 0 1 4 0 0 0 0 0 1 1 1

51 1 1 2 2 1 1 1 2 1 0 2 1 3 1 1 1 0 0 0 1 0 0 1 1 1


85


52 1 2 2 2 2 1 2 1 2 2 0 3 2 2 2 1 4 3 0 2 1 0 2 0 1

53 1 1 2 2 1 1 2 2 1 1 1 2 1 1 1 2 0 0 0 1 1 1 1 2 1

54 1 1 2 2 1 2 2 2 2 2 2 0 3 2 2 0 3 0 0 0 0 0 2 0 1

55 2 1 1 0 1 0 1 1 1 0 3 1 2 0 1 2 0 0 0 0 0 0 0 1 1

56 2 1 2 2 1 0 2 1 1 1 1 3 3 0 1 2 0 0 0 0 2 0 0 0 1

57 1 2 2 2 2 1 2 0 0 2 2 2 3 1 0 1 4 0 0 1 0 0 2 1 1

58 2 1 0 1 1 0 0 2 1 0 3 0 1 0 1 2 0 0 0 0 0 1 0 1 1

59 1 1 2 2 1 1 2 2 1 1 1 1 3 1 1 1 0 0 0 1 0 0 1 2 1

60 1 2 2 2 2 1 2 0 0 2 2 2 2 1 0 1 4 0 0 1 0 0 1 1 1

61 2 1 1 1 1 0 1 2 1 1 3 3 3 0 3 2 4 3 0 0 0 0 0 1 1

62 1 1 1 1 1 1 1 1 0 0 1 2 0 2 0 2 0 0 0 2 2 1 2 1 1

63 2 1 2 2 1 0 2 2 1 2 2 1 1 0 1 0 0 0 0 0 0 0 0 1 1

64 1 1 2 2 1 1 2 1 1 1 3 0 3 1 1 2 0 0 0 1 0 0 1 0 2

65 1 2 2 2 2 1 2 1 2 1 1 2 2 1 4 2 0 0 0 1 0 0 1 2 1

66 1 1 2 0 1 2 2 2 1 1 2 3 3 2 1 1 0 0 0 0 2 0 2 1 1

67 1 1 2 2 1 1 2 2 1 0 0 1 0 1 4 2 0 0 0 1 0 0 1 2 1

68 1 2 2 2 2 1 2 2 1 2 1 0 4 1 1 1 3 0 0 1 0 0 1 1 1

69 1 1 2 0 1 1 2 2 1 1 2 2 1 1 1 2 0 0 0 1 2 1 1 3 1

70 2 2 0 2 2 0 0 2 1 0 0 1 0 0 1 1 0 0 0 0 0 0 0 2 1

71 1 1 2 0 1 1 2 2 2 2 1 3 2 1 3 2 0 0 0 1 0 0 1 2 1

72 1 1 2 2 1 2 2 2 1 1 2 2 3 2 1 1 0 2 0 0 2 0 2 2 1

73 1 1 1 0 1 1 1 2 1 1 0 1 0 1 1 1 0 0 0 1 0 1 1 1 1

74 1 2 2 2 2 1 2 2 1 0 1 2 3 2 1 1 0 0 0 0 0 0 2 2 1

75 1 1 2 2 1 1 2 2 1 1 2 3 2 1 1 2 0 0 0 1 0 0 1 1 1

76 2 1 0 2 1 0 0 0 0 0 0 2 3 0 0 1 0 0 0 0 0 0 0 0 1

77 1 1 2 0 1 1 2 1 1 1 1 4 1 1 1 2 0 0 0 1 2 0 1 1 1

78 1 2 2 2 2 1 2 1 1 1 2 1 0 1 1 2 0 0 0 1 0 0 1 1 1

79 1 1 2 2 1 1 2 2 1 1 0 2 2 1 1 0 0 0 0 1 0 0 1 0 1

80 1 1 2 0 1 1 2 2 1 0 1 3 3 1 1 0 4 0 0 1 2 0 2 0 1

81 2 1 2 2 1 0 2 1 1 2 0 0 0 0 1 2 0 0 0 0 0 0 0 1 1

82 1 2 2 2 2 1 2 2 1 0 0 1 2 1 1 1 0 0 0 1 0 2 1 1 1

83 1 1 2 2 1 1 2 0 0 2 1 2 3 1 0 2 0 0 0 1 0 0 1 2 1

84 2 1 2 0 1 0 2 1 1 1 0 3 0 0 1 2 0 0 0 0 0 0 0 2 1

85 1 1 2 2 1 1 2 2 1 2 1 2 2 1 1 1 3 3 0 1 0 0 1 4 1

86 2 1 0 2 1 0 0 2 0 0 0 1 3 0 0 2 0 0 0 0 0 0 0 2 1

87 1 1 2 2 1 1 2 2 2 2 1 0 1 1 3 2 0 0 0 1 0 0 2 0 1

88 1 1 2 2 1 1 2 0 0 2 0 2 0 1 0 0 0 0 0 1 3 1 1 2 1

89 1 2 2 2 2 1 2 1 1 1 0 3 3 1 1 2 0 0 0 1 0 0 1 1 1

90 2 1 0 2 1 0 0 1 1 2 1 1 3 0 1 2 0 0 0 0 0 0 0 1 1

91 1 1 2 2 1 1 2 1 1 2 0 2 3 3 1 2 0 0 0 0 2 0 1 2 1

92 1 1 2 0 1 1 2 2 1 2 0 3 1 1 1 0 0 0 0 1 0 0 1 0 1

93 1 2 2 2 2 1 2 2 1 2 1 2 3 1 1 2 0 0 0 1 0 0 1 2 1

94 1 1 1 0 1 1 1 2 1 2 0 1 0 1 1 0 0 4 0 1 0 0 1 2 1

95 1 2 2 2 2 1 2 2 1 2 0 3 4 1 1 2 4 0 0 1 0 0 1 1 1

96 1 1 2 2 1 1 2 0 0 1 1 2 3 1 0 2 0 0 0 1 0 2 1 1 1

97 1 2 1 0 2 1 1 2 1 2 0 0 1 3 1 1 0 0 0 0 2 0 1 2 1

98 1 1 2 2 1 1 2 2 1 2 1 3 0 1 1 2 0 0 0 1 0 0 1 2 1

99 1 1 2 2 1 1 2 2 2 2 0 0 3 1 4 1 0 0 0 1 0 0 1 0 1

100 2 1 0 2 1 0 0 2 1 2 1 0 4 0 1 2 0 0 0 0 0 0 0 1 1

BIBILOGRAPHY


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