a real booker bonanza

MEMBERSHIP MAGAZINE FORINDEPENDENT RETAILERS

A real Booker bonanza: Over £1.8 million at RSV redeemed

ISSUE 18AUGUST 2021

Retail crimeMSP Daniel Johnson explains more about his new law to protect shop staff in Scotland

Annual ConferenceOver eight pages we explain all you need to know about the NFRN’s flagship event

A class actHow to prepare for the valuable back to school and university seasons

E: [email protected]: TheFedOnline.com

MEMBER2MEMBERIntroduce fellow retailers into the NFRN and you will receive £75.Recruit as many members as you want.

Don’t forget, as a member you have access to all these benefits, resources and support.

Total savings:£3,897

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NFRN CREDIT UNIONMembers’ own credit union with account and low cost borrowing facilities.

Average annual savings

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£1,417 £1,000

TAX PROTECTIONTax advice, VAT disputes, full tax investigations. Savings up to £250.

NEWSPROFree to join news category management service. Average cash flow saving of £500.

BIONICBusiness energy, broadband, phone and finance. Switching business energy alone could save you £1,305 a year.

Free legal advice saves

£1,480

SAVEWELL DIRECTMake huge savings and improve your cash flow by joining. Savewell Direct members enjoy average savings of £400 per year.

See pages 52-53for more details.

NFRN LEGALQualified legal professionals 24 hours a day, 365 days of the year.Cover to the value of £100,000.

LEGAL PLUSTailor-made business templates to help you deal with legal matters.

RETAIL STANDARDSLibrary of reference guides, training modules, factsheets, checklists and risk assessments.

CHARITABLE FUNDSAccess to confidential support, grants and benefits when you need them most.

The team is here seven days a week to provide support and assistance on all aspects of your business and membership.

NFRN Connect is your membership helpline

Call today on 0800 121 6376 or 020 7017 8880 to see what we can do for you.

JISPJoin the app that allows you to offer home delivery, click & collect and in-app voucher services through one unified platform.

BARCLAYCARDOur deal has just got even better, with free terminal rental for one year.

THE RETAIL MUTUALSwitch your business cover to The Retail Mutual and enjoy a whopping 10 per cent saving on your quote.

VOUCHERSRegular and exclusive promotions with leading suppliers offering free and discounted products.

POLITICAL ENGAGEMENTYour voice in the corridors of power across the UK and Ireland.

SCAN NOW to read more about how we are championing you where it matters most.

SCAN NOW to learn more about how you can benefit from recruiting fellow retailers.

FUELWISEBe in control of your diesel costs. Average savings of £280 a year.

ISSUE 18 AUGUST 2021WWW.THEFEDONLINE.COM |3

Meet the candidates

A word from the National President

Latest NFRN news

Future-proofing your business

Heroes one and all

A victory for retail

Back to the future

Record £1.8m Booker bonanza

Diary dates

Meet our Elite Partners

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ISSUE 18AUGUST 2021

National President and Editor in chief: Stuart Reddish

Editor: Anne Bingham 0207 017 8887 [email protected]

Advertising: Mike Baillie 07908 777908

Design and production: Monitor Creative0161 743 0980 www.monitorcreative.co.uk

CONTENTS | What’s in this issue

Brought to you by the NFRN, The Fed is packed with advice, success stories and industry news to help you increase your profits and make the most of your store.

As students prepare to return to schools and universities, we look at ways of capitalising on one of the biggest consumer spend events of the year.

Ahead of our Shop Local, Shop Little Heroes lunch at The Ritz in London, we remind you of our fabulous finalists.

Our special eight-page pull out explains all you need to know about this year’s Annual Conference and introduces the four members standing for the top national positions.

Enjoy the issue!

LATEST

FEATURE

Contents

Net extra sales with Match Attax

Natasha’s Law: What is it and what do you need to do?

Three One Stop stores launched in one day!

Save well with our buying group

Meet a member of The Retail Mutual

Become an NFRN Award winner

Raise a cup and raise funds for Macmillan

Disclaimer: While every effort is made to ensure the accuracy of information contained in this publication, no guarantee isgiven that the information provided is correct, complete, and/or up-to-date. The materials contained in this publication are provided for general information purposes only and do not constitute legal or other professional advice on any subject matter. The NFRN and the publisher do not accept any responsibility for any loss which may arise from reliance on information contained in this publication. Produced by Monitor Creative and printed in England.

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Freephone number: 0800 121 6376* (select option 1)Calling from a mobile: 020 7017 8880Calling from ROI: 01 453 5822

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone.

[email protected]

ANNUAL CONFERENCE 2021

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Welcome from the National President

Bournemouth bound to boost your businesses

Partnering for profit

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New to news retailing? Newspro can help

Independent retailers and the Sun help Britain bounce back

Shahid Razzaq

Jason Birks

Muntazir Dipoti

Narinder Randhawa

| 4 ISSUE 17 JULY 2021 WWW.THEFEDONLINE.COM

ISSUE 18 AUGUST 2021WWW.THEFEDONLINE.COM |5WWW.THEFEDONLINE.COM

A word from the NFRN National President

National President’s WelcomeLatest

Normally, it is towards the end of a year or in the early days of January when we take stock of our lives and reflect on any changes we want - or need - to make. It is also usually around that time when we set ourselves some worthy goals and resolve to follow them through in the weeks and months ahead.

As I write this, Annual Conference is fast approaching, and I have just eight weeks left as your National President before I hand over the reins to my successor. Much of my time recently has been spent working with fellow national officials and the NFRN’s senior management on the next five years for the Federation. Doing this, coupled with the loss of two people very dear to me and through talking to others within the organisation who have recently suffered bereavements, has made me sit back and reflect.

Running a business means it is all too easy to get wrapped up in shop life and fail to find time to enjoy other aspects of life.

Earlier this year, we lost Peter Stead, a former national trustee, who was a good friend and a trusted mentor. Peter was instrumental in me joining the NFRN and he has

always had a massive influence on me and was the reason that I became National President.

More recently, I lost my dad - an ex-miner who was one of my greatest supporters. It is because of him that I am who I am.

Time is free, but it is the most precious thing we have. So, I would remind every Federation member that you have one chance in life, and you should seize it. Use it wisely - focusing on the things that matter and try not to get lost in criticism or dragged down in politics. Take stock of life and make time for your family and friends, especially after the toll that the Covid-19 pandemic has had.

Stuart Reddish

“Time is free, but it is the most precious thing we have. So, I would remind every Federation member that you have one chance in life, and you should seize it”

WWW.THEFEDONLINE.COM | 6 ISSUE 18 AUGUST 2021

National President Stuart Reddish said: “We pointed out the unfairness and inconsistency of including independent retailers who operate under a symbol banner, and called for the government to delay the changes until April 2023 at the earliest. “The last 18 months have been hard enough, without this extra burden on retailers. At least the government has listened to some degree regarding the timing of the new legislation by delaying it for six months.”

The latest news

HFSS restrictions delayed for six monthsFurther good news for independent retailers has come with the government delaying new legislation restricting the placement and promotion of high fat, salt and sugar (HFSS) products within shops until October 2022. The new rules were originally due to come into force next April but, following consultation with the retail industry and concerns expressed by the NFRN, the date has been put back

to give retailers more time to alter their store layouts. Under the new policy, local shops and supermarkets over 2,000 sq. ft and with more than 50 employees will no longer be able to place HFSS products at store entrances, checkouts, end of aisles and designated queuing areas. However, the government says the regulations should also apply to smaller independent retailers trading under brands such as Spar, Nisa and Costcutter.

policy. The National Lottery operator has told us that they and many of their retailers support this small easement, which I am confident will serve our twin objectives of protecting the interests of young people while ensuring that the National Lottery can continue to raise funds for the good causes it supports.”

Mr Reddish said: “This is a victory for common sense that will help retailers maintain sales of lottery tickets and retain vital younger staff in their stores. We will certainly be responding positively to the consultation process on the proposed changes.”

The consultation period ends at midday on August 12, and all retailers are invited to respond.

Big lottery win for retailers as government thinks again on age restrictions for selling ticketsFollowing pressure from the NFRN, the government is considering scrapping plans to raise the age for selling National Lottery tickets to 18.

Last year, the government raised the age at which National Lottery tickets can be purchased from 16 to 18, in a bid to protect young people from the risk of gambling harm. This change was implemented by Camelot, the national lottery operator, and retailers in April 2021, six months ahead of the legislation coming into force on October 1.

At the same time, the government also increased the age at which National Lottery tickets could be sold from 16 to 18.

Both the NFRN and Camelot warned that this would have a serious impact, particularly on Saturdays which is one of the main days for Lotto sales, when many retailers may have higher numbers of 16 and 17-year-olds at tills and checkouts. Such a move could cease or limit sales of Lottery tickets as a result.

Back in February, National President Stuart Reddish wrote to culture secretary Oliver Dowden explaining the difficulties that retailers would face if sales assistants had to be over 18 to sell tickets.

Mr Reddish said: “Staff in this age group provide an important part of the staffing of convenience stores at key times, including the weekend staff who are selling lottery tickets in the hours before the Saturday lottery draws.”

However, following this pressure and the warning that that this would have a serious impact on retailers, the government realised the change to the age limit for sellers was an unintended error.

It was, therefore, welcome news when the minister for media and data John Whittingdale announced last month that “in order to minimise the impact on retailers and offer additional flexibility, the government intends to introduce an approved sale mechanism for National Lottery tickets.”

This is similar to those in place for alcohol sales in England, Wales, and Scotland, and sales of tobacco and nicotine vaping products in Scotland, through which a designated person over the age of 18 can approve a sale by someone under 18 years old.

Mr Whittingdale added: “This approach builds on an existing framework while maintaining the intent of the original

NFRN VICTORY

NFRN VICTORY

WWW.THEFEDONLINE.COM ISSUE 18 AUGUST 2021WWW.THEFEDONLINE.COM |7

as providing the opportunity to increase average basket spend.”

Hundreds of members who took advantage of our original deal with the card payments provider have saved thousands of pounds.

For latest news, deals and views go to:TheFedOnline.com

NewsLatest

Northamptonshire member is top of the magazine shops!A specialist magazine store in Rushden, Northamptonshire, has been crowned Magazine Retailer of the Year in a prestigious national awards ceremony.

Magazine Heaven, run by owner Bill Palmer, is the largest magazine store in the UK, boasting a selection of more than 3,500 different publications. It was named top of the magazine shops at the 2021 PPA Awards, which were held virtually on June 23 and run by trade body the Professional Publishers Association.

On winning the award, Bill said: “It’s fantastic! Year after year the award has been given to big multiples, usually supermarkets. It’s great that an independent retailer has been recognised for this award. If you look at the criteria, we definitely tick all the boxes!”

This award is given to the multiple or independent retailer who has “successfully demonstrated dedication to the cause of selling more magazines, commitment to offering a good choice of titles to its customers and an enhanced shopping experience for the magazine consumer.”

Among the judging panel of 51 professionals from the media and publishing industry were Hearst UK chief executive James Wildman and Chris Duncan, the CEO of Bauer Media Group.

The judges said that Bill’s store really lived up to its name, Magazine Heaven. It offered “a huge choice and a fully immersive experience” and was described as “a place where customers can browse and indulge their curiosity, as well as discovering magazines that they never knew existed.”

The PPA Awards seek to recognise, celebrate and elevate the achievements and progress made across the UK publishing and the media industry.

Congratulations to Bill and his team at Magazine Heaven on this fantastic win!

Sign up for our latest Barclaycard deal and pay no terminal rental fees for ONE YEARBetween now and December 31 2021, any member signing up to take payments with Barclaycard will pay no terminal rental fees for 12 months.

This fantastic new offer runs alongside the exceptional deal on transaction fees that the NFRN has negotiated on behalf of the membership.

To benefit - and to pay no terminal rental fees for 12 months - members must ensure that they have completed

all the required paperwork and have been confirmed as a new customer before December 31, 2021.

NFRN business development chairman Jason Birks said: “The pandemic has accelerated the move to contactless payments, with more shoppers than ever in convenience stores choosing to pay by debit or credit card.

“Accepting card payments will help to increase footfall in your store, as well

To find out more, call NFRN Connect on 0800 121 6376 or email [email protected].


For latest news, deals and views go to:

TheFedOnline.com

NewsLatest

Members clamouring to become The Fed VIPs! Hundreds sign up in first few weeks

Later this month sees the NFRN unveiling our revamped website which will be even easier to read and navigate.

Thanks to its vibrant new look and new content, members and visitors will enjoy a significantly enhanced digital experience.

The overhaul is designed to enhance the NFRN’s appeal and make it easier for users to see what we have to offer.

Advising of the new website, National President Stuart Reddish said: “With its modern, bright and friendly feel, the website will provide an even more powerful resource for members, helping

them to plan and implement successful solutions to the problems and opportunities they face.

“Thanks to the makeover, the home page will contain a clear message of who we are, what we do and what our vision is.

“There is also a fresh design, giving the site a more logical structure, improved menu functionality and a clearer and consistent feel. As a result, the pages are less cluttered.”

Mr Reddish continued: “While the name remains the same, TheFedOnline.com, our new-look site will better service your needs. Every change we have made makes it easier to access the news, information

and updates that matter the most. It is easier to find what you are looking for, with simplified and clear navigation.

“Anyone visiting the site for the first time will see at a glance the huge portfolio of benefits and services available to independent retailers.”

The site will be updated regularly and will contain unrivalled information including breaking NFRN and industry news, employment and legislative updates, latest business partner deals and details of our latest campaigning activity.

We welcome your feedback on TheFedOnline’s new look and feel. Send your comments about the site to [email protected].

New look website but name remains the same!

Join The Fed VIP community

To join, log in to Facebook and search ‘The Fed VIP community’ in the search bar, or search www.facebook.com/groups/thefedvipcommunity. You will need to have liked or are following @TheFedOnline Facebook page, to be accepted.

Members in their droves are applying to join the NFRN’s new The Fed VIP community on Facebook, to enjoy exclusive access to unmatched deals and networking opportunities. In the first week alone, more than 100 members had joined this one-of-a-kind community.

The name of anyone joining before the middle of August will go forward to our launch competition and there is a fantastic prize which will be divided among three winners. This prize consists of best-selling products from Coca-Cola, Nestlé Beverages, Haribo, Boost, Red Bull, Grenade and Savewell.

To enter, simply recommend the VIP community to another member and make sure they mention your name

in the membership questions in the application process. The winning names will be drawn by National President Stuart Reddish on August 13.

Mr Reddish said the private group was “yet another service that will help our members to boost their business.”

He added: “It is essential for members to communicate with one another easily - to gain a greater insight of the industry, its requirements and its challenges.

“Members of this group will have priority and exclusive access to supplier deals and updates, creating a truly unparalleled platform to help you make money, save money and find easier ways to do business.”


NewsLatest

Bristol retailer Steve Pursey is looking forward to hitting the road in a brand new van, after winning a competition run by Nescafé Gold Blend in September of last year. Steve, of Oldland Post Office in Bristol, was presented with the keys to the van last month, after waiting for it to be customised, and says he can’t wait to use it for both business and pleasure.

He said: “The van is ideal for a small retailer like myself. I visit Booker at least three times a week and the size is just perfect for my cash and carry shopping.

“I have two dogs, so it’ll come in very handy. I’m also planning to retire shortly, and I’m hoping to be able to spend more time cycling - one of my hobbies. The van is perfect for transporting my bike.”

Steve is also a keen cricketer, captaining a Somerset over-60s side. He added: “The van will be my companion on the long drives to away fixtures, as it will easily take my kit and the rest of the equipment I need to take with me.

“It’s been a good year for us with coffee sales, in particular Gold Blend, due to so many people working from home, and I couldn’t have asked for a better end to 2020 than winning this.”

While the van is undoubtedly his biggest win to date, Steve is no stranger to good fortune. He said: “I won a mini-fridge through another trade competition years ago, so they’re always worth entering - you have nothing to lose!”

NFRN Connect is your helpline and the team is available seven days a week to provide support and assistance on all aspects of your business and membership.

Whatever your issue, this should always be your first port of call and the number to ring is 0800 121 6376.

However, as well as taking incoming calls and providing an efficient response to any queries from members, the team also makes outbound calls, to alert you to new deals and opportunities that can make you money, save you money and make business easier.

In fact, NFRN Connect advisors are currently calling around 2,000 members a week to remind members of the vast array of services, help and support available from your Federation.

With the number of nuisance and scam calls on the increase, many people will reject or ignore a call from a mobile phone which they do not recognise. Because of this, we are asking you to store the following number in your phone - 07563 024513.

This is the telephone number that NFRN Connect will use to return a telephone call, to update you on a news wholesaler failing and to share details of the Federation’s latest exciting services and deals. So please, do add this number to your contacts and you can rest assured that it is a genuine call from your NFRN.

The man with a vanNew NFRN Connect number


For latest news, deals and views go to:

TheFedOnline.com

This summer retailers can win a host of family prizes in an exclusive competition across Cadbury’s range of treats predominantly purchased by parents for their children. This range includes Curly Wurly, Chomp, Freddo and Freddo Treasures.

Each time a case from the range is purchased, retailers should visit www.deliciousdisplay.co.uk and fill in the entry form to enter a weekly draw for a £100 Love2Shop gift card.

Those unsuccessful in the weekly draws will be entered into a final draw to win one of two family days out to a Merlin Entertainments attraction of their choice. Retailers can enter as many draws as they like, as long as proof of purchase is provided.

Mondelēz International brand manager Nicole Dudley said: “Our best-selling range also includes family favourites Cadbury Fudge, Cadbury Dairy Milk Little Bar and Cadbury Dairy Milk Buttons. We wanted to reward retailers for their tireless work over the past 18 months with a chance to win a little something for themselves and their families this summer when they stock up on these leading treats.”

Prizes all summer long with exclusive Cadbury competition

LegislationLatest

Future-proofing your business

For more information on all these new laws and to find out more about our campaigning work, visit: www.TheFedOnline.com/campaigning-for-you.

August 1: Further reductions to furlough payments Between now and the end of September, the level of Coronavirus Job Retention Scheme (CJRS) grant will reduce to 60 per cent (up to £1,875) for furloughed employees’ pay for unworked hours. This means the employer contribution rises to 20 per cent (up to £625.00). Employers must also pay national insurance and pension contributions.

August 24: New law protects retail workers from customer abuse The Protection of Workers (Retail and Age-restricted Goods and Services (Scotland) Bill makes it a specific offence to assault, abuse or threaten people working in retail in Scotland. If this takes place when someone is trying to buy an age-restricted product, such as alcohol or cigarettes, that would be an aggravating factor, and the offence could be treated more seriously.

September 30: Furlough scheme ends The furlough scheme to protect the incomes of people unable to work because Covid-19 is set to end.

End September: Sausage ban introduced Chilled products such as mince and sausages can no longer be shipped from Great Britain for sale in Northern Ireland.

October 1: Natasha’s Law takes effect All food produced and packed for sale at the same premises in the UK must be individually labelled with a full list of ingredients. Called Natasha’s Law, this new legislation follows the tragic death of 15-year-old Natasha Ednan-Laperouse who was allergic to sesame and suffered a fatal reaction after eating a baguette that did not specify it contained the allergen.

Autumn 2021: Offensive Weapons Act Changes to the handling of parcels containing bladed items are due to take effect from this autumn.

January 1 2022: Minimum unit pricing on alcohol In Ireland, a minimum price of 10 cents per gram of alcohol takes effect. This means a standard bottle of wine cannot be sold for less than €7.75, while a standard bottle of spirits cannot be sold for under €20.

Coming up

All you need to know about thelatest legislation so you and yourbusiness are compliant.

The man with a van


With the winners of the Shop Local, Shop Little Heroes Awards being announced at a celebratory lunch at The Ritz in London on September 21, here is a reminder of the ‘Terrific Twelve’ members who made the final list.

Heroes one and all

Back in March 2020, Amish Shingadia, owner of Londis Caterways & Post Office in Horsham, West Sussex, and his team of 10 staff set up a free home delivery service for elderly and vulnerable customers living within a mile radius of the store, pulling together a band of local volunteers to make the twice daily deliveries.

People who were confined to their homes were able to place orders for groceries and have them delivered to their door the same day, with all associated costs covered by the store. Amish said: “We made the promise to customers before they entered their isolation that we would look after them. Our community has, over the years, given us so much love and kindness, and this was our time to return this. We desired no profiteering from this and so any costs we subsidised.”

Amish ShingadiaLondis Caterways & Post Office Horsham, West Sussex

Carl and Wendy Howe, who own the Cockles convenience stores in Cartmel and Flookburgh, in Cumbria, set up a doorstep delivery service for customers in the local area who were isolating or vulnerable.

Carl said: “We decided to carry on with these deliveries after the lockdowns, as our customers said they would like the service to still run.”

Wendy added: “It’s lovely to know we are able to help the most vulnerable in our community, particularly those family members who don’t live close by who can call and arrange shopping for their parents and know they have been looked after.”

Carl and Wendy HoweCockles Convenience Stores, Cartmel and Flookburgh

Dennis and Linda Williams, owners of the Broadway convenience store in Edinburgh, set up a hardship fund at the start of the first Covid-19 lockdown to help people in their local community who found themselves up against hard times due to the impact or effect of the pandemic.

To the couple’s amazement, they raised a total of £9,000 in donations from the local community, including a £1,000 donation from Dennis and

Linda themselves.

The hardship fund has been put to great use by helping

unfortunate members of the public who were struggling to pay bills or feed their family,

and also helped with travel arrangements for

members of the community who require social care.

Dennis and Linda Williams Broadway Convenience Store, Edinburgh

Shop Local Shop Little HeroesLatest


At the outset of the pandemic, Trudy Davies and Ian Woosnam, co-owners of Woosnam & Davies News in Llandiloes, Powys, made free deliveries to the rural community as far as 15 miles away.

They started a Key Worker Cuppa campaign for customers to donate money so that key workers could call into the shop and have a free hot drink, with matched funding from the store.

Trudy also set up a drop-off point for face mask ear guards, asking the community for buttons, fabric and wool for those who could and had time to knit. She then sent them to local people living away, medical students and hospitals, while people in the community could come and get one if they need it. Many local carers and care homes also picked them up.

In March 2020, Terry Caton, owner of the Londis Store and Post Office in Chesterfield, set up a free, same day delivery service for any groceries or essential items and Post Office services to local people aged over 70 and self-isolating.

At the same time, he recruited a team of volunteer deliverers, with more than 100 people coming forward to support his efforts.

At its height, Terry’s store was delivering to over 50 households a day and he rewarded the 1,000th customer with free shopping. Throughout this time, he has donated to local food banks and a baby essentials charity, who struggled for stock when essentials were getting scarce.

Rocky Jalota, owner of Rowley’s Newsagents in Almondbury, near Huddersfield, worked alone, seven days a week, in his shop during the Covid-19 pandemic.

During this time, he juggled running the store with delivering newspapers and other essential supplies to residents in his community.

He also teamed up with a nearby restaurant to provide free cooked dinners on Fridays and desserts on Saturdays for elderly and vulnerable people in the area.

Sunny Patel, owner of QMS Stores in Swindon, has always been a stalwart in his local community, but since the Covid-19 pandemic took hold his charitable activities have

increased fourfold.

Having had a traditional Indian upbringing, Sunny treats all elderly people as his parents. He has a network of deliverers who deliver everything to local people who are old and vulnerable. If a family needs home cooked food, Sunny will make sure they get it.

He is very well known among civic authorities and key workers in Swindon, as he has delivered hot meals to emergency services, hospitals and cash and carry outlets during

the pandemic.

Trudy Davies Woosnam & Davies News Llandiloes, Powys

Rocky JalotaRowley’s Newsagents, Almondbury

Raj 'Sunny' Patel, QMS Stores, Swindon

Terry Caton, Londis Store and Post Office, Chesterfield


Tahir AliPremier Top Shop,South Shields

Mamun Rashid, owner of Linthouse Convenience Store in Govan, Glasgow, has been a pillar of his local community for many years and has built up an army of loyal customers.

Many of his customers nominated Mamun for the Heroes award after he set up a free home delivery service for elderly and vulnerable people in the local area and initiated a 10 per cent off shopping deal for all NHS workers and elderly customers.

In addition, when the ATM provider introduced a 99p charge to all transactions on the machine attached to his shop, Mamun negotiated with the provider to have the charge removed and in return he makes a charitable donation of £1,000 a month from his own pocket.

John Vine, owner of Newsworld in Church Stretton, Shropshire, was nominated for the Heroes award by several of his grateful customers for rising to the challenges presented by the Covid-19 outbreak.

One customer said: “Nothing seems too much trouble - he is there in the shop working tirelessly from early morning until closing time. He accesses food, prescriptions, coal, peat and in fact anything people may need. During this pandemic the store has been a bedrock of support and helpfulness for everyone.”

Jawad Javed, owner of the Day Today store in Stenhousemuir, Scotland, tracked the needs of his customers at the beginning of the pandemic and found that hand wash and gel sanitiser supplies were running low everywhere.

He managed to source these products and gave out over 3,000 free Covid-19 hand care packages to his elderly and infirm customers. As the pandemic progressed, people started to need face masks and food packages; again, Jawad established a supplier for these products and quickly got them to where they were needed most, at no cost.

Jawad said: “We won’t rest on our laurels and will continue to be at the forefront of keeping our customers and their families safe.”

John Vine, Newsworld, Church Stretton,

Shropshire

Mamun Rashid, Linthouse Convenience Store, Govan, Glasgow

Jawad Javed, Day Today store, Stenhousemuir, Scotland

During each lockdown, Tahir Ali of Premier Top Shop in South Shields, frequently donated to local food banks, hospitals and charities. He also gave away 150 leather footballs - signed by former Sunderland and Spurs player Pascal Chimbonda - to local children.

He said: “I saw how many people were suffering and needed to do everything that I could to give back to my community. My store was very busy throughout the pandemic, but my mind was elsewhere. I saw how the vulnerable members of my community were suffering and felt like I had a duty to help them.”

Tahir also found the time to write a book titled ‘The Extra Mile’ detailing his experiences as a store owner during the pandemic.

Rocky JalotaRowley’s Newsagents, Almondbury



Julie Kaur, owner of Jule’s convenience store in Telford, has taken her community work and charity fundraising efforts to another level during the Covid-19 pandemic.

In March 2021, Julie held a raffle that raised an impressive £1,800 for a local charity, Sports for Noah, and in May she ran 10K to raise money for Shropshire Telford & Wrekin Age UK. Her efforts managed to raise £650 for the charity.

Julie Kaur, Jule’s Convenience Store, Telford

Paying tribute

The awards - sponsored by Mondelez, Booker and Boost - were launched to recognise, thank and reward retailers who have gone the extra mile to support their local communities during the Covid-19 restrictions, despite all the difficulties and personal risk involved.

Mondelez trade communications manager Susan Nash said: “In exceptional circumstances, many independent retailers have gone above and beyond to help their much-loved communities, according to their individual needs. They’ve demonstrated both great ingenuity and compassion at a stressful time for the industry.

“The calibre of entries and stories we’ve heard were truly heart-warming. All the finalists showed exceptional efforts to help those around them and we’re grateful for all that they have done.”

Booker brand director Martyn Parkinson said: “The quality of entries was really strong and it is inspirational to read about local businesses going that extra mile to support and help their local communities. They are a real credit to independent retailing and are fantastic role models. Huge congratulations to all of the finalists.”

Boost trade marketing manager Amy Ankrah and assistant trade marketing manager Jack Taylor, said: “The diverse range of activities that retailers have undertaken to help serve their local communities has been outstanding, from raising hardship funds to delivering free meals and initiatives to key workers. Well done to all participants in the Shop Local, Shop Little campaign, you’re all winners in our eyes!”

National President Stuart Reddish added: “The entries we received included some inspirational and moving examples of kindness and selflessness from our members. I would like to thank you all for your outstanding efforts and look forward to finally celebrating with the winners on September 21.”



My Protection of Workers Act coming into law on August 24 is a victory for retail.

It’s a victory for all retail staff subjected to abuse on a daily basis, an abuse that many within the sector took as part of the job and an abuse that was prevalent among far too many customers, believing there was nothing really wrong in what they were doing.

This enactment can begin the process of changing the culture in our shops - be they large or small - that assaulting the person behind the counter somehow isn’t serious and that it won’t really be handled by the police.

What is paramount with any piece of legislation though is whether it is properly enforced. It would be meaningless and completely unfair to those retail staff if there was only lip service paid to this by government and the police. We need to see proper resources fed into this.

It not only needs to be enforced; it needs to be seen to be enforced so that those using violence and assault against workers are seen to be penalised by the full powers of the law. It must ensure a culture change in society: one where retail staff aren’t just expected to put up with abusive, sometimes drunk customers.

This will require a concerted effort from us all; perhaps an opportunity for ourselves to call out such unacceptable behaviour and, if necessary, put pressure on the police.

My Bill now arrives on the scene at a time of real pain for the retail sector. Covid-19 and the resulting lockdown has decimated the industry. Those workers who have done so well to keep the shelves stocked at the beginning of the pandemic now look likely to suffer the most at the end.

This isn’t fair. We start the process of supporting our retail sector by making sure they have the same protection of the law while undertaking their duties as everyone else. Even within the UK, only Scotland has specific worker protection legislation. We can then start to ensure we build back better.

A victory for retail

The NFRN will continue to push for legislation in the rest of the UK and Ireland that protects shop workers from abuse and violence. You can play a part too by asking your MP, Assembly Member and TD for help.

New legislation to protect shop workers in Scotland from violence and abuse at work takes effect this month. Edinburgh South MSP Daniel Johnson, who initiated it, explains more.


The All-Party Parliamentary Group (APPG) for Retail Crime, which I have the pleasure of chairing, has been a key part of the campaign to raise the profile of retail crime amongst my colleagues in both houses of parliament.

Working with the group’s secretariat, provided by the NFRN, the group has been able to significantly raise the profile of retail crime with MPs and with ministers.

Our success in persuading the Home Office to launch a call for evidence on threats and violence against retail workers led to chief constables being reminded of the importance of following up on even low value shop theft - a message reinforced by Home Secretary Priti Patel when addressing the issue of thefts from wholesalers. But we have not been able to persuade ministers to follow Scotland’s example and introduce legislation specifically intended to give retail workers legal protection.

The Police, Crime, Sentencing and Courts Bill, which will start its progress through the House of Lords when parliament returns in September, has given the APPG

and other trade groups working with it, another opportunity to get such legislation onto the statute book.

Colleagues have been working to gain support for the tabling of amendments to the Bill at both committee and report stages in the House of Commons.

Without government support these attempts failed in the House of Commons, but the debates in the House of Lords will give us another opportunity to put the case for more protection for retailers.

No-one should have to face abuse or assault just for doing their job and no business owner should have to stand helplessly by as the same old faces steal from their stores. The APPG for retail crime will continue to fight to get retailers the protection they have the right to expect.

Fighting to get retailers the protection they expect and deserveSteve McCabe, the chairman of a cross party group on retail crime, explains how it will be pushing for greater protection for people working in retail.

Retail CrimeLatest

“No-one should have to face abuse or assault just for doing their job”

WWW.THEFEDONLINE.COM ISSUE 18 AUGUST 2021

As students are preparing to go back to schools, colleges and universities next month, now is the time to cash in on extra sales. The Fed asked some of our members and elite partners for tips and advice.

Back to the future

While parents will be buying new school uniforms and packing their older children off to university with new items for their accommodation, there will be countless sales opportunities that can keep the tills of independent retailers ringing at the start of the new academic year.

Whether it’s drinks for student house parties, food and coffee to go or pens and pencils for the younger ones, all convenience retailers can boost their sales in some way.

| 24


Raja Ramnauth

Raja Ramnauth, who owns Badger Hill Newsagents in York, is perfectly placed to take advantage of the opportunity for sales presented by the city’s student population.

Raja said: “We are the closest shop to the two main universities in York, so we get a lot of customers who are students. Everything is price marked, with a lot of items priced at £1, so students on a tight budget can save money by shopping with us.

“Freshers week is a particularly busy time, with lots of parties going on, and lager and wine are still the most popular buys for students. We sell 12-pack cases of cans, and again they are all price marked.”

Raja believes communication is key to retaining customers and finding out what the best lines are to keep them coming back to the store.

He said: “You have to keep up with trends and cater for demand. We always talk to the customers to find out what they want. If someone is looking in the fridge, I will ask them what they are looking for. If it’s something we don’t have, I’ll tell them that we’ll get it in for the next time they come into the shop.”

Peter Steemers

With four schools in the vicinity of his shop in Bunclody, Co. Wexford, Peter Steemers also knows the importance of keeping up with trends when it comes to stationery.

He said: “Knowing what the latest trends are going to be is like knowing what the weather will be like. I rely heavily on my supplier’s local rep. He knows what the trends are better than we do. I take his advice and use the computer to monitor stock levels.”

As well as a newsagents, Peter’s store specialises in stationery and books.

He said: “I’ve done well with stationery over the years. During Covid-19, we sold a lot of plastic trays that kids could put on their lap and do their homework in comfort on the sofa. Surprisingly, storage boxes have also sold well recently.”

When it comes to stocking the right stationery, Peter’s advice is to choose quality over novelty.

“We only stock name brands, rather than whatever the latest Disney movie or other novelty branded items are - they are usually inferior quality and tend to be more expensive.”

Back to the FutureLatest


Make stationery a staple

Colman Wholesale, a trusted partner of Savewell Direct, supplies the retail stationery sector nationwide through a network of account managers, who work with retailers to ensure that the range they stock exactly meets the requirements of their customers.

William Colman, managing director of Colman Group, said: “Back to School is the third largest retail event of the year. In Britain, parents spent over £1.7 billion on Back to School in 2020.”

Stationery is a major category during the event, with writing instruments being the key driver of traffic. Back to School is the number one event for writing instruments, delivering almost a third of total annual sales, with sales peaking during the last week of August into the first week of September, which is the prime selling period in stores.

“The main shoppers for this event are parents buying for their six to 14-year-old children. Around 90 per cent also

Call Savewell Direct on 0207 0178863 or email [email protected] for advice on how to arrange central invoicing on all of your Back to School product ranges.

Boost Drinks Jack Taylor, trade marketing manager at Boost Drinks, said: “Our recommendation would be for retailers to stock up on a variety of soft drinks options including fruit juices, waters and isotonic sports drinks for when kids go back to school.

“After a difficult period during the pandemic and national lockdown, the sports energy market has enjoyed a significant bounce back. Retailers should be looking to provide a wide range of flavoured sports drinks to cater for varying consumer needs and budgets, with PMPs a key focus area for driving incremental sales in the sports category.”

What to Stock

Bic Branded products, such as Bic, account for almost 80 per cent of all writing instruments and will help you maximise sales during this key event.

Back to the FutureLatest

Nestlé Nesquik Ready to DrinkDaisy Thompson, customer business manager - wholesale and convenience at Nestlé, said: “Our Nesquik Ready to Drink range is specifically meant for kids aged under 10 and is a big focus for us on back to school this year.”

Nescafé frothy coffees “In terms of university students, there are ‘student-friendly’ coffee products such as Nescafé 3in1 or Nescafé frothy coffees,” Nescafé’s Daisy Thompson added.

“We have seen a huge growth in the popularity of iced coffee in cafés and coffee shops, and we recently launched our Nescafé Gold Iced range with cappuccino and salted caramel flavours. These are ideal for students on a budget who perhaps can’t afford regular trips to coffee shops but still want a milky coffee that they can enjoy cold.”

come into stores with their children, who have a terrific pester-power, meaning more opportunities for you to sell.”


Members enjoy record £1.8m bonanza as Booker voucher promotion is best yet!There were bargains galore up for grabs in our latest activity with Booker, and, as The Fed explains, members have definitely been reaping the benefits.

On launching the latest voucher promotion with Booker in May this year we promised you that it would be our biggest and best yet, and we weren’t kidding… as more than £1.8 million worth of vouchers at retail sales value (RSV) have been redeemed.

It was back in May when booklets containing vouchers to be redeemed across a range of leading products in Booker and Makro depots started dropping through members’ letterboxes. Redeeming every one of them would earn members a whopping £750.

These vouchers were for a mix of buy one get one free (BOGOF) deals and free case giveaways, and given the wide selection of participating brands, there was definitely something for every type of retailer. Big brand names participating included Nescafé,

Lucozade, Ribena, Costa, Fanta, Sprite, Signature 10s, Chesterfield, Pepsi and Robinsons.

Within days of receiving the vouchers, members were hot footing it to local depots to take advantage and load up their trolleys and car boots. In return for sending a photograph of themselves with their products to the NFRN’s head office, they received another free booklet of vouchers. Needless to say, we were delighted to be inundated with images which we have shared on social media and on our website.

National President Stuart Reddish said: “I must thank Booker for its generosity in providing such fantastic deals for our members. It is really good to see so many retailers benefitting. This latest activity has really captured their imagination and the vouchers have represented real cash in their tills.

“Promotions such as these are why the NFRN is reporting membership growth. Independent retailers

“We promised you that it would be our biggest and best yet, and we weren’t kidding… as more than £1.8 million worth of vouchers at retail sales value (RSV) have been redeemed”


are understanding the real benefit of belonging to an organisation that is run by members for members, which in unprecedented times is helping them make and save money and find easier ways to do business.

“I would also like to thank everyone who supported this promotion and used the vouchers.”

Booker managing director - retail Colm Johnson said: “We are delighted with results of this promotion. We have seen over £1.8 million of vouchers redeemed by 30 per cent more NFRN members than the last promotion.

“By offering free stock and money off deals, it really does boost retailers’ profitability and it’s our way of saying thank you to NFRN members for their dedication to serving their communities and choosing to shop with Booker.

“We are proud of our relationship and look forward to building on this success,” Mr Johnson concluded.

Running for two months between May and July, this voucher promotion was the latest in a series that we have run with the UK’s largest food and drink wholesaler.

Watch out for our next voucher promotion with Booker this autumn!

Members enjoy record £1.8m bonanza as Booker voucher promotion is best yet!

“By offering free stock and money off deals, it really does boost retailers’ profitability and it’s our way of saying thank you to NFRN members”

Booker VouchersLatest

Booker voucher comments

“A big thank you to the NFRN and Booker for the vouchers”

“You guys do so much for the retail industry, tirelessly and selflessly”

“A wonderful start to my retail Wednesday dropped through my letterbox”

“These will definitely be put to good use”

“Here I come #Booker #Cash and Carry”

“#retail support from the NFRN”

“Thank you to the NFRN team who pulled off this offer for its members and thank you to Booker”

“This deal more than twice over covers the membership fee, with other offers running into several thousand pounds a year. It’s business sense to be part of the Federation”

“We are very grateful to the NFRN for the vouchers in these challenging times in the pandemic”

“Thank you for the Booker vouchers. At a time when things are still very slow for my shop, this has given my stock a good boost”

“There are a lot of vouchers I can use and have already done so”

“This is a very nice touch when businesses are all still struggling. Well done”

“Plenty of goodies at Booker Makro; a boot full of goodies”

“Many thanks NFRN for this - it will be greatly appreciated”


Booker VouchersLatest

WWW.THEFEDONLINE.COM

AnnualConference 2021

Bournemouth October 4th -

6th 2021

WWW.THEFEDONLINE.COM ISSUE 18 AUGUST 2021

Welcome from the National PresidentAfter the unprecedented year and a half that we have all had, I firmly believe that this year’s Annual Conference will be one of the most inspirational and uplifting yet!

Having to cancel the 2020 event was a bitter blow, but the health of officials, delegates, staff, suppliers, and guests had to be our top priority. With lockdown restrictions finally lifted, we are excited about this year’s Conference, and those attending can rest assured that we are working hard to create a safe, worry-free environment. Delegates can enjoy learning about new opportunities, hear best practice solutions, and debate and decide upon the key issues facing both independent retailers and the NFRN, so we can all continue to provide an essential service to our communities.

What’s more, it gives us a platform to remind everyone of the many ways in which the Federation has helped members to make money, save money and find easier ways of doing business, as well as showcasing the successes we have achieved by working closely with the government and with industry stakeholders on behalf of independent retailers.

Annual Conference is the place to get lots of new ideas, meet up with colleagues and suppliers, learn from each other and, this year more than any other, it gives those attending an opportunity to catch up with old friends and make new ones.

When our 2021 Annual Conference closes, I am confident that members will be going back to their districts and branches full of ideas that they and their colleagues can put into operation to further enhance their businesses and confident that the NFRN remains an organisation that can make a real difference to the lives of independent retailers.

So, I look forward to welcoming delegates to Bournemouth. It will be great to see you all in person.

And whether you are a first-time attendee or a conference veteran, I can guarantee you plenty of lively debate.

“We are excited about this year’s Conference, and those attending can rest assured that we are working hard to create a safe, worry-free environment”

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Annual Conference

The Fed looks at what’s ahead for members attending this year’s Annual Conference.

Early October will see hundreds of delegates travelling to the south coast from all corners of the UK and Ireland to participate in our first Annual Conference for two years!

After a Covid-19 enforced break, our flagship event will be taking place in person at the Bournemouth International Centre between Monday October 4 and Wednesday October 6 2021.

This is the Federation’s first conference since June 2019, as last year’s event was cancelled because of the pandemic.

Who will get your vote?Elections for our key national officers will take place on the first day of conference and, for the first time since 2013, two candidates will be running for the position of National President.

Our national vice president Muntazir Dipoti, traditionally the National President elect, is being challenged by Narinder Randhawa from the West Midlands.

Meanwhile, Jason Birks from the Northern district is standing as vice president and Shahid Razzaq, who is better known as Mo and is from Scotland, is the candidate for deputy vice president.

Turn over to read more about each of the candidates and how they aim to help members improve their businesses.

Confirming the go-ahead for this year’s event, National President Stuart Reddish said: “With no conference last year, this year’s agenda will be jam-packed, which is why we have extended it until the Wednesday.

“We were so disappointed not to have a conference in 2020, so we will be working hard to deliver one that is twice as good!”

Mr Reddish continued: “2020 and much of 2021 has been an incredibly challenging time for independent retailers who have been at the front line of the Covid-19 pandemic. At Conference, we will be paying tribute to these fantastic efforts. Including showing how the NFRN helped retailers respond, adapt and - in association with our key partners and suppliers - will be exploring the changing shopping landscape and how the practices and behaviours adopted by members and customers will become part of the new normal.

Bournemouth bound to boost your businesses


Annual Conference 2021 - Meet the candidates

After representing NFRN members in Scotland for many years, Shahid Razzaq, better known as Mo, is now standing as national deputy vice president.

Shahid Razzaq

“I would like to see the membership continue to grow and for the NFRN to carry on offering first class business opportunities and support, not just for our members in the UK but for those in the Republic of Ireland as well”

Based in Blantyre, Lanarkshire, Mo became the first independent retailer in the UK to convert his store to the Jack’s brand, as part of a trial with the Booker Group last year.

Mo revamped his shop with new signage and a new layout to create a concept store, with backing from Booker. The new look Jack’s of Blantyre convenience store sells newspapers and magazines, chilled food, alcohol and soft drinks, fresh fruit and vegetables. It also has a dessert bar called Roxy’s and a Subway sandwich section.

Mo said: “I’ve been in retail all my working life. I became a retailer after I finished college, and that was in 1998.”

With more than 20 years under his belt in independent retail, Mo has put his vast experience to good use within the NFRN. He joined the Scottish Executive in 2011 and has since gone on to be Scottish vice president in 2014 and president in 2015.

He is currently a member of National Council and the National Executive Committee and has been chairman of the Deposit Return Scheme (DRS) committee for Scotland since 2018, helping to drive forward this initiative which is due to be implemented in Scotland in July next year.

Mo said: “I’ve been a member of the NFRN for many years and becoming

deputy vice president would be a real honour for me. If elected, I will really look forward to the challenge it presents and I’m more than happy to take that on.” Mo’s aims as deputy vice president would be to maintain continuity of service within the Federation and provide more opportunities for members to grow their businesses.

He said: “I would like to see the membership continue to grow and for the NFRN to carry on offering first class business opportunities and support, not just for our members in the UK but for those in the Republic of Ireland as well.”


“My main aim would be to help further the great work that is already in progress. It’s all about putting money in members’ tills, growing the membership and adding even more relevant services”

After starting out working with his parents at Mosci’s Convenience Store, in Horden, Co. Durham, in 1993, Jason joined the NFRN in 2005 when he took over ownership of the store.

He said: “My parents were members, and as part of the change of ownership I had a visit from a Federation officer. She went through all the benefits of being a member in terms of the news side of the business and services such as free legal advice.

“At the time, we were members of the Hartlepool branch, but I moved over to the Durham branch and started attending the meetings. I soon realised I was finding out things I didn’t know and picking up ideas and tips that could benefit my business.”

After representing the Durham branch in a number of roles, eventually becoming district president in 2012, Jason later became a national councillor and a memberof various national committees.

Among numerous positions within the NFRN, he currently sits on the membership services and Covid-19 hardship fund committees, as well as being a director

of Savewell, chairman of business development and national deputy vice president.

If elected to the post of vice president, Jason is keen to maintain the progress that has been made in recent years and keep the NFRN going forward.

He said: “My main aim would be to help further the great work that is already in progress. It’s all about putting money in members’ tills, growing the membership and adding even more relevant services for our members.

“One of the criticisms from members in the past has been that they don’t hear enough from us. As a result, we have increased and improved our communication with members and this is something I want us to build on.”

As for the future of the NFRN, Jason has a clear vision of the direction it should go in.

He said: “By increasing the membership we can provide more special offers for members that they can’t get anywhere else. We are a paid for membership, and we must offer value for money to our members.”

Jason Birks

Annual Conference 2021 - Meet the candidates Annual Conference

Jason Birks, who is standing for election as national vice president, has lifelong experience in independent retail, having worked in his family’s business for almost 30 years.

Jason Birks


“We have built a very strong foundation - now it’s time to build the Federation to make it the number one organisation in the UK”

Annual Conference 2021 - Meet the candidates

Muntazir DipotiMuntazir Dipoti, better known as Monty, is standing for the position of National President at the 2021 Annual Conference.

Monty owns Todmorden News Centre in West Yorkshire, a newsagents specialising in magazines, confectionery and stationery, and has spent the majority of his life in retail.

He explained: “I was originally involved in retail from 1995. Like many of our members, I started out working part-time in the family business. I had a gap when I went to college and university and then worked elsewhere, before coming back to the family business and then taking it over.”

It wasn’t until the business was having problems with news suppliers and wholesalers that Monty began to take a keen interest in the NFRN.

He said: “We’d been members of the NFRN for many years, but the first time we really used the services provided was when we took over the Todmorden shop. After it helped to sort out the issues with our suppliers and wholesalers, I realised what the

organisation could do for smaller retailers like ourselves.

“We also wanted to modernise the shop but didn’t really know how to go about it. At the time, the NFRN had an expert in that field who came out to shops and gave advice and tips on how to carry out refurbishments. That was an invaluable service and is something I hope we can bring back to help other members.”

Having seen at first hand what the NFRN could do for its members, Monty became actively involved within the organisation. After becoming a branch member, he was elected as district president for East Lancashire in 2011 and has progressed through the ranks over the past 10 years.

He said: “From then on, every year I’ve moved up the ladder. I’ve been involved in more or less all of the committees and have served as chairman of a number of them.

“I’ve also been a member of the National Executive Committee. I became national deputy vice president in 2018, and then national vice president in 2019. “If elected as National President, I want to carry on with the plan to grow the membership and try to get all members behind this great organisation and put real money in their tills through the deals we have available. “We have had the upheaval of moving from London to Durham, which was a massive move, and already we have started seeing the rewards. We have built a very strong foundation - now it’s time to build the Federation to make it the number one organisation in the UK.

“The vision for all presidents is one of harmony and to bring all stakeholders together. We now have more engagement with publishers, wholesalers and business partners than ever before. We have a very clear plan to build a better Federation for all.”


“My vision for the future is for the NFRN to look after the members with preferred deals, preferred banking terms and, something which seems to be on the back burner, health deals”

Narinder, who owns Great Haywood Spar, in Staffordshire, began a lifelong career in retail at the tender age of 12.

He said: “I used to help in my family’s shop after school and on Saturdays. I actually bought my first newsagents in 1984 and was there until 2018.

“I became self-employed because I felt it was better than working for someone else. I was a paper lad even before that, so you could say 50 years in the trade - half a century and not out.”

Narinder joined the NFRN in the same week that he bought his first shop. “For me it was a no-brainer,” he said, “as there is strength in numbers when dealing with large companies and corporations.”

Having held every position at branch and district level, and quite a few at

Also standing for the position of National President is West Midlands member Narinder Randhawa.

national level, Narinder is currently an ambassador for the NFRN Credit Union.

Outside the Federation, Narinder is very active in the local community. He is a founder member of Mahal Warriors F.C. and is still heavily involved in the running of the club. He is also a child welfare officer, CRB officer and has an FA Level 1 football coaching qualification.

Narinder recognises that the NFRN provides great support and exclusive offers for members, but would like to see more in terms of deals with the finance sector.

He said: “I believe we have some very good deals for the members. However, there is nothing in the banking or finance sector. I believe we should keep knocking on the

door of the finance sector until we get the banking deal we deserve - we need to keep the dialogue going.”

As for the future of the Federation, Narinder has some clear thoughts.

“My vision for the future is for the NFRN to look after the members with preferred deals, preferred banking terms and, something which seems to be on the back burner, health deals. Preferred deals with say gyms, spa centres and hotels etc. to give members the feel-good factor back after lockdown.

“The ultimate vision is that no member has to pay fees. That is being realised at the moment through the deals we have available. The deals are worth more than the annual fee - so itis a win-win situation.”

Narinder Randhawa

Annual Conference 2021 - Meet the candidates Annual Conference

An exciting line up of speakers from our key business partners will be sharing ideas and solutions, taking questions, and putting forward views on ways in which members can refresh their businesses and enhance the shopping experience for their customers.

These sessions are always a highlight of every Annual Conference, giving delegates the chance to meet with suppliers and learn about the latest ways to develop and innovate their businesses and their profits through exciting new products and ideas.

Expert presentations will deliver key and unique insight and opinion on all the major issues facing independent retailers.

Promising three days of thought-provoking and stimulating debate, National President Stuart Reddish said: “Annual Conference provides an excellent opportunity for delegates to talk face to face with leading suppliers and find new ways of working together. In such challenging times, change and evolution are critical for independent retailers and it is essential that we keep abreast of our markets, techniques, and opportunities, whether long-established or new. The business development presentations are a great way to achieve this.”

Last date for submitting Conference motions

The Standing Orders committee has issued a final reminder that the deadline for putting forward motions for discussion at Annual Conference is Tuesday August 17.This needs to be forwarded to our Durham head office before the deadline for the preliminary agenda closes.

Please contact your MSM or [email protected] if you want to discuss this further.

Partnering for profitAnnual Conference

Not in Bournemouth? Catch up online

Latest news, including the election results, key speeches and results of the motions can be found on our website, TheFedOnline.com during and after Conference, so even if you don’t make it to Bournemouth this October you can still keep up

with all the action. Our twitter posts and Facebook pages will also alert you to developments.

Don’t forget, there will also be a full report and photographs in the November

issue of The Fed.

Conference countdown - key dates for your diaryAugust 17 Closing date for the preliminary agenda

August 18 & 19 Standing Orders committee meeting

September 15 Closing date for the final agenda

September 16 & 17 Standing Orders committee meeting

October 3 Delegates assemble in Bournemouth

| 38 ISSUE 18 AUGUST 2021 WWW.THEFEDONLINE.COM

ISSUE 18 AUGUST 2021WWW.THEFEDONLINE.COM |39

Conference countdown - key dates for your diaryAugust 17 Closing date for the preliminary agenda

August 18 & 19 Standing Orders committee meeting

September 15 Closing date for the final agenda

September 16 & 17 Standing Orders committee meeting

October 3 Delegates assemble in Bournemouth

WWW.THEFEDONLINE.COM


Pro Print

Besides saving members money, Newspro, the NFRN’s news category management solution, can assist news retailers in managing their newspapers and magazines more successfully. The Fed explains how.

Taking over an existing store is a big commitment, with many factors to consider. This includes your news category. In March of this year, new member Shakil Dharas contacted the NFRN for advice as he was receiving numerous titles from his news wholesaler that he had neither ordered nor required.

Having been put in contact with Newspro development manager Jerry Hayes, Shakil laid bare the problems he was facing. Handling so many unwanted publications was taking up a disproportionate amount of his time and resource, especially when it came to checking them in, processing claims and confirming the returns credits.

In turn, Jerry explained how Newspro could help, by providing Shakil, the owner of News Shop in Leicester, with a range that would be made up of core titles, plus his own choice of publications in line with his selling space. Best of all, Jerry said, this service was free for NFRN members.

This move would resolve the issue of the store receiving any titles that would not sell, while still providing Shakil with the option of adding ‘store manager choice’ titles to fulfil the requirements of his customers. Shakil was delighted with what he heard and has been reaping the benefits of working with Newspro.

Tailored offer and better display

He told The Fed: “Thanks to Newspro, the time that I have to spend on the category has been cut so I can focus my attention on other areas. I also have a much nicer display. This has helped me provide a more tailored offer to my customers and I would like to thank the Newspro team for their help. I would recommend anyone experiencing similar issues to take up this great free benefit.”

Now that he has his range of titles under control, Shakil has also taken advantage of Newspro’s promotional activity and the point of sale material which is made available to members to publicise this. These have included free Panini sticker albums to give away to customers, plus a display unit for Euro 2020 product. These have proved extremely popular with his customers.

New to news retailing? Newspro can help

Are you spending too much time on your news category?Shakil’s issues are not specific to his store, and many members who have taken over businesses may be in the same position. If this applies to you, or you are receiving unwanted titles that are cluttering up your display and tying up valuable cashflow, Newspro can help. Please contact us at [email protected] or call 0800 121 6376 quoting FedAug.


NewsproPro Print

Be a cut above the rest

Highlighting product in-store, together with availability, is key to maximising sales. A good example of this is Pokémon trading cards which have seen a resurgence in recent months, especially since being available from your news wholesalers.

The last imprint moved to number three in the list of top selling titles in Newspro stores. This was supported with a poster for members to display in-store, which could be downloaded from the Newspro section of the NFRN’s website.

“Thanks to Newspro, the time that I have to spend on the category has been cut so I can focus my attention on other areas. I also have a much nicer display. I would recommend anyone experiencing similar issues to take up this great free benefit”

Newspro benefits

• Average £500 cashflow saving

• Customised magazine range

• Store Manager Choice facility

• Improved availability

• No more unwanted titles

• Regular promotions

• Best practice advice

• Fewer early returns and lost credits

• Home news delivery support available

• Dedicated service and support

The latest collection, Sword & Shield Chilling Reign, is expected to continue this success. Once again, to aid members to promote this collection, there is a free poster to download. Visit www.TheFedOnline.com/newspro-2/.

With a schedule of exciting promotions through the rest of 2021 there has never been a better time to take up this free benefit. So, what are you waiting for? Let Newspro help you make money, save money and make business easier.


Pro Print

We reveal the 15 winners from the Sun’s exclusive Bounce Back Britain retail campaign in collaboration with the NFRN.

Last year’s Bounce Back Britain editorial campaign, backed by the Prime Minister, set out to get people back to work, offer practical advice, detailed guides and a host of money-saving offers, with a roster of experts on everything from childcare to CV writing across the pages of The Sun.

The Bounce Back Britain message was a bold voice of optimism in response to the pandemic, showing how The Sun could help Britain back on its feet. This was followed up by The Sun’s Jabs Army campaign in January, which recruited 50,000 volunteers to roll out the biggest vaccination programme in British history and saw NFRN members in their droves displaying Jabs Army posters in their stores.

The NFRN teamed up with News UK to create a fantastic giveaway for members to promote The Sun’s Bounce Back Britain campaign in-store, with prizes ranging from sponsorship packages to cash prizes, new store fascias and a security camera installation.

News UK retail director Neil Spencer has hailed the “fantastic response” from NFRN members for the campaign and told The Fed how it was “brilliant to see them help to bring the promotion to life in stores across the country.”

The newspaper group sent out eye-catching point of sale material which all the winners activated in store. They will be contacted about facilitating their prizes over the coming months.

Independent retailers and the Sun help Britain bounce back


News UKPro Print

Following the success of the Bounce Back Britain competition, the NFRN has now teamed up with News UK to offer a fantastic giveaway for members - a free freestanding newspaper display unit to help drive your sales.

These units will allow news retailers to display copies of The Sun and The Times at the front of their stores to take advantage of newspaper impulse purchases, driven by the draw of the front pages.

Neil Spencer said: “A range of these units have already been placed with a number of our members in Scotland and they have seen strong sales increases.

“Alongside newspapers, these units also provide the opportunity for you to showcase new products in store near your checkouts - again to take advantage of impulse purchase or alternatively you could create a seasonal display.”

The units also have the space for retailers to advertise promotions in store via the unit header, print out your best offers and display them above the newspaper. These units have been proven to deliver between £3,000 and £5,000 extra sales per year and best of all they are free for NFRN members. The units are 900mm high x 425mm deep and come in either clear plastic or black, are multifunctional and highly durable.

If you would like one of these units for your stores, simply send an email with your name, your store name, address and box number to [email protected] and News UK will do the rest.

Get free newspaper display units and boost your sales by thousands each year

Security camera installation

Store fascia

Sponsorship package

Staff uniforms

Cash prize

Cash prize

Cash prize

HND Pack - 1 bicycle, 10 newspaper delivery bags and POS material, comprising 1,000 HND leaflets

Goodard and White, Bolsover

Manns, Halesowen

Cash prize High Felling News, Gateshead

Johns News, Rugeley

Village Store, Northborough

Greetham Village Store, Greetham

Cash prize J&R McInnes, Dalry

Wilsons News, Aberdeen

Star News, Nottingham

Weaver Row News, Stirling

Premier, Romney

News bill paid for a month Clems, Newmains

Stow News, Stow on the Wold

Fleming News, Clydebank

Linns of Ringwood

And The Sun’s Bounce Back Britain retail winners are…

Retailer prize Winner


Net extra sales with the new Match Attax Premier League trading cards

Pro Print

This month sees the all new Match Attax 2021-22 collection hitting retailers’ shelves and it is bigger and better than ever before! Topps tells The Fed more.

Featuring the best of the English Premier League and the cream of European talent, the latest collection benefits from new cards, new features, and new gameplay elements. Look out for rare and limited edition cards too!

This collection is expected to generate £6 million in RSV for independent retailers and for those taking the full range, this equates to £400 per store.

Commemorating the 30th anniversary of the Champions League, there’s a wide range of products available, including limited edition cards and mini and mega tins, to suit the budget of every collector.

Huge marketing investment and collaborative engagement with the most prominent influencers will have children desperate to start and grow their collections.

Remember, too, that 72 per cent of Match Attax packet purchases are by parents and grandparents who welcome these as non-screens based, calorie free treats!

Kick off sales

From August 19, each NFRN member will receive a display box containing promotional packets of cards

from their supplying wholesaler. Offer these free samples to customers that you think might be potential trading card collectors and football enthusiasts.

Additional promotional product sampling in schools, sportswear retailers and football clubs will drive further awareness, so be sure to display products prominently in your stores. Closely monitor sales with your supplying wholesaler to mitigate against sell outs and disappointed customers.

Sales aids are available in the form of FDUs pre-loaded with packets, mini tins, mega tins, multiple packs and eight starter packs for the first 50 retailers that contact the NFRN Connect on 0800 121 6376.

Don’t be caught out by being too slow to react to this opportunity

And don’t assume that wholesalers will automatically allocate stock to your store. Place an order directly with your news supplier and enjoy the benefits of the most successful UEFA Match Attax Collection ever!

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From October 1, all pre-packed food will have to be individually labelled with all allergens to protect allergy sufferers and give them confidence in the food they buy. Abi Green, from our legal experts Arag, explains what Natasha’s Law means for retailers and what you need to do to comply.

Natasha’s Law is named after Natasha Ednan-Laperouse, who died after suffering an allergic reaction to an undeclared ingredient in a pre-packed sandwich she had bought. Natasha’s Law comes into effect from October 1 2021 and requires businesses to provide a full list of ingredients and allergen labelling on pre-packed for direct sale (PPDS) food items.

Under Natasha’s Law PPDS food items must include the name of the food and a list of ingredients directly on the packaging or label. Furthermore, if the food contains any of the 14 allergens to the right, these must be emphasised using capital letters, bold, italic, underlined or a different colour font.

Natasha’s Law will apply in England, Wales and Northern Ireland, with similar legislation expected to come into force in Scotland shortly after.

What types of business does Natasha’s Law affect?

Natasha’s Law will affect any business that sells PPDS food items. These are food items which are prepared and packed at the same site where they are sold. For food items to be considered pre-packed they must be fully or partially encased by packaging and must be unchangeable without removing or opening the package.

PPDS foods include: • Sandwiches, baguettes and baked goods, packed on-site and shelved.• Products which are pre-packed on-site ready for sale, such as salads and pasta pots.• Hot foods packed before they are ordered which may be kept under a hot lamp.

Natasha’s Law: What is it and what do you need to do?

The Food Standards Agency has developed an ‘Allergen and ingredients food labelling decision tool’ to help identify the type of food a business provides and the allergen labelling requirements for this. This can be found on their website at: www.food.gov.uk/allergen-ingredients-food-labelling-decision-tool.

Celery

Cereals containing gluten (oats and barley)

Crustaceans (crab, lobster, prawns)

Eggs

Fish

Lupin (a legume belonging to the same plant family as peanuts and soya)

Milk

Molluscs (oysters and mussels)

Mustard

Peanuts

Sesame seeds

Soya

Sulphur dioxide (also known as sulphites)

Tree nuts (such as almonds, hazelnuts, walnuts, Brazil nuts, cashews, pecans, pistachios, and macadamia nuts)


Which businesses will NOT be affected by Natasha’s Law?

Preparing for Natasha’s Law

• Audit suppliers and stock

Businesses that sell food must identify the types of food they offer and determine whether any could qualify as PPDS foods. They must also review their suppliers, to understand how they capture ingredient and allergen data and how this will be passed on to their business.

• Utilise technology

There are various apps and online tools available which could be used to help businesses comply with Natasha’s Law. Businesses may find that linking up an online database of food products and their ingredients to their labelling system may help to ensure that information is transferred easily and accurately. However, smaller businesses may opt to use handwritten labels. If this is the case, then these businesses must develop strict processes to ensure legal requirements are met and that all ingredients are correctly recorded.

• Ensure staff are trained effectively

Staff must receive training on the new allergen information rules. They must understand the importance of allergen labelling and be aware of the dire consequences of mislabelling food items. Businesses must also ensure that staff are kept informed should there be any changes to the ingredients which are used in a product.

Natasha's LawFeature

1. Businesses offering non-prepacked food

Non-prepacked food items are not in packaging, or are packaged after being ordered by the consumer, such as loose items sold at a delicatessen counter or meals served in a restaurant. Non-prepacked food items do not require an ingredients label; however, information regarding the 14 allergens must still be provided but can be done through other means, including orally.

2. Businesses that stock prepacked food (which is not produced on site)

Food that is packed by one business and supplied to another is already required to have full labelling, including the name of the food and a full ingredients list with the emphasised allergens included. Labelling for prepacked food which is not produced on-site is usually supplied by the food manufacturer and if businesses require clarification regarding this labelling they should talk to their supplier.

3. Distance selling

Distance selling refers to food which is not sold directly to customers and includes delivered takeaways, food purchased via an app or call and collect takeaway orders. When distance selling, allergen information must be provided to customers both before the sale and on delivery of the product and can be done in writing or orally.

Find out moreFor more information on Natasha’s Law and how toprepare for these legislative changes please refer to the UK Food Labelling Resource at www.natashas-law.com.

What are the penalties if businesses fail to comply?

Failure to comply with the new regulations could result in substantial financial penalties or even criminal prosecution. Furthermore, businesses may suffer from significant reputational damage if customer safety is not taken seriously.

Can businesses protect themselves via insurance?

Businesses cannot rely on insurance to protect them if they have been negligent or have disregarded food hygiene and labelling regulations. However, where businesses have followed the rules and a customer has an allergic reaction to something which did not need to be disclosed, then public liability insurance could be utilised to cover the claim and compensation costs.

Abi Green has worked as a product development advisor for Arag UK for three years. She previously worked in the employee benefits sector before moving into the legal expenses insurance market.


Three One Stop stores launched in one day!The Fed returned to Pembrokeshire to see how one retail entrepreneur was progressing with the transformation of three of his five stores!

One ribbon cutting ceremony to celebrate a major shop refit could be stressful enough for most retailers, so spare a thought for South Wales member Peter Robinson who recently held THREE such events in one day!

“We had the first ceremony at 10am, the second at 12 noon and the third and final store reopening at 2pm.”

But, as The Fed has discovered before, Peter loves a challenge. Who else would decide to refit three stores and transition them to the One Stop fascia in just a matter of three weeks?

The Fed last interviewed Peter back in the spring when he explained that it was a fellow member from the West Midlands, Sunder Sandher, who persuaded him to become a One Stop franchisee. Three months later, and one week after the grand reopenings, we caught up with him and it seemed a much-earned rest was the last thing on his mind!

“Yes, we will be drawing breath but then the real work begins. We will be looking at how the various product ranges are performing. We need to identify what is selling well and whether there are any changes we need to make. We will also be listening to our customers and acting on their feedback,” Peter said.

One Stop’s IT and EPoS systems, which Peter described as “first class”, will assist with this.

“Previously, we had our own till system that we customised, whereas with One Stop you have its IT system so it’s a different way of working,” Peter said. “It’s a different discipline and that’s the attraction for me, as a multiple operator. I can replicate all these processes across all three stores, which enables me to work efficiently.”

East End Square Pembroke

Milford Haven Pembroke

Albion Square Pemboke

1

3

2

Member SpotlightFeature


To really promote the offers and promotions, Peter is now more active on social media than ever before.

“One Stop posts on social media daily and I share them on my own pages. These posts really get the message home that it’s so much cheaper to shop in our stores.”

To add to the usual stresses and strains that are associated with a refit, the store reopenings had to be completed before the schools broke up for the summer.

“I have done probably eight to 10 refits before, but never three in three weeks. But I wanted everything completed before the holiday season so we could really capitalise from the influx of visitors,” Peter explained.

A major reason behind moving to One Stop was for its wide range of promotions and offers, or, as Peter describes them, “deep discounts.”

“One Stop is particularly competitive when it comes to grocery and fresh and the deals are unbeatable.

“We have introduced a meal deal which, at £3, consists of a sandwich, a grab bag of crisps and a 500ml soft drink, such as Red Bull. It would cost £6 to buy these products separately,” Peter said.

Thanks to a new extension, his Albion Street store has doubled in size - to 2,000 sq. ft. “Our chilled and frozen offering has improved hugely. Customers could even do a trolley shop, if they so wished,” Peter added.

Feedback from shoppers is positive. “At Albion Street they came on the journey with us. They could see the improvements taking place and were on first name terms with the builders.”

All three stores - in Albion Street, in East End Square and in Milford Haven town centre - have Rijo 42 ‘fresh bean to cup’ coffee machines, and in the latter a Tango Ice Burst machine has been installed.

“That is proving a real draw with youngster customers,” a delighted Peter explained.


However, even before this, the One Stop Robinson Retail Group stores were performing well.

“At Albion Street we expect sales to double, but then we have doubled the sales space.

“With a normal shop refit, you are looking for a sales increase of between 10-15 per cent. I hope to double that to 30, 40, even 50 per cent. Of course, the proof of the pudding will be in October when the tourists are gone,” Peter said.

Starting such a massive makeover project in the midst of a pandemic did throw up some issues.

“There were problems getting timber and we struggled to source fridges. It was also a challenge to get the shop fitters in when we needed them.

“The support from One Stop, though, was excellent. They drew up the designs and sourced the fittings, although we organised our own shopfitters.

“We had merchandisers in for three weeks and One Stop sent down stock for the goody bags for the reopening day. These included lots of fresh products, such as tangerines and new potatoes, to really show the comprehensive range of goods we now sell,” he continued.

One Stop’s head of franchise John Miller said: “It’s encouraging to hear how well Peter is doing in such a short space of time. It’s great that we are growing into Pembrokeshire with these first three stores!

“Peter is really grasping the huge opportunities there are in the area where he can compete on price with any of the larger supermarket stores. Plus, as he’s discovered through his own research, he will have the best availability among independents.”

The Fed will return to Pembrokeshire this autumn to see how Robinson Retail Group is progressing.

“Peter is really grasping the huge opportunities there are in the area where he can compete on price with any of the larger supermarket stores”

Member SpotlightFeature


Why join? • Up to seven weeks credit.• Direct delivery to your business.• One monthly invoice covering all your purchases.• Special offers and deals.

The Savewell Direct team is ready and waiting to help all Federation members JOIN SAVE and SHARE. To find out more scan the QR code below to submit your details or simply call the team on 0207 017 8863.

For over 30 years Savewell Buying Group has helped hundreds of NFRN members make money, save money, and make business easier. Now, as it becomes part of the Federation, even more members can benefit.

Save well with the Savewell Buying Group

Having previously been run as a standalone company, it is a natural progression for Savewell to be intergrated into the wider NFRN family and relaunched as Savewell Direct.

It is free to join and doing so will give you access to unique offers and discounts every month, with one monthly statement and up to seven weeks’ credit available on purchases.

Welcoming Savewell Direct into the NFRN family, National President Stuart Reddish said: “These are very exciting times and the culmination of years of negotiation. By bringing Savewell under the Federation umbrella, we will be able to offer members better and more exclusive deals, keener prices, and the chance to develop new sales opportunities, enabling you to make and save thousands of pounds a year.”

All existing members of Savewell or the NFRN’s own buying group, NFRN Direct, will be automatically transferred to the new group and can continue to purchase from all their regular suppliers as they have done previously. However, work is now underway on delivering a new and improved range of suppliers, offers and promotions.

“...we will be able to offer members better and more exclusive deals, keener prices, and the chance to develop newsales opportunities”


Balsam and Yousif Al-Baz, SheffieldBalsam Al-Baz, who owns Stannington Road Post Office, in Sheffield, with her husband Yousif, switched to Savewell in 2019.

Balsam explained: “We were with NFRN Direct and we got a letter from them recommending that we join Savewell because they could do a lot more for the business. We decided to give it a try and we are very pleased that we did.

“There are good savings on products and instead of having lots of separate invoices from wholesalers, we get them all in one from Savewell. This makes it much easier and quicker to check and make sure there are no mistakes.

“A couple of times we have received invoices that were meant for someone else by mistake. We rang Savewell and they took it up with the wholesaler and got it sorted out for us straight away.

“The service has been really good, even during the Covid-19 pandemic, and we are very happy with them.”

Andrew Bailey, J. Balchin & Son Ltd, CarlisleAndrew Bailey, from Carlisle, joined Savewell way back in 1984, and cites having all invoices and payments in one place as the biggest advantage of being a member.

He said: “The main benefit for me is the reduced admin - it breaks the back of it with there being just one monthly payment.

“Apart from easing the admin burden, we also get some good deals. We get a lot of our confectionery, greetings cards and drinks through Savewell.

“They look after us and they are a cracking team.”

Barry Steel, Skipton, North YorkshireBarry Steel has been a member of Savewell ever since he took over The Papershop, in Skipton, in 2002.

Barry said: “The people who we bought the shop from used Savewell, so when we asked them where they got their stock from, they recommended them to us and we have used them ever since.

“We get the bulk of our groceries from Savewell and hardly ever use cash and carries. There are good discounts every month on orders and it’s just so much more convenient.”

Barry was also full of praise for the Savewell team and the fact that centralised billing makes it easier to run the business.

He said: “It’s dead easy to use and the people are very easy to get on with. If there are any errors on the invoices or missing stock, they will chase it up and make sure we get any credits that are due.”

Member BenefitFeature


As shop owners, having the right type of cover in place for all eventualities is essential. In a new series of features, The Fed talks to retailers to see how The Retail Mutual has their business covered.

Hi, please introduce yourself and tell me a little bit about your business.

Hello, my name is Roger Keen, and I own a convenience store in a small rural village on the Norfolk/Suffolk border which I have run for almost four years. Before this, I ran a village store and post office in the village of Frant on the Sussex/Kent border from 2009.

What made you decide to run a shop?

My wife and I decided to have a complete change in lifestyle while our children were young. At the time, we lived in Ipswich and I worked as a mortgage broker, which left me little time to spend with my family. I no longer wanted to live my life like this, chasing a nine-to-five career, so my wife and I decided to make a change; we wanted to do something different, something that would directly impact our local community.

We were intrigued by the idea of running a local shop. Then, while researching buying a business, we stumbled across a village store for sale in Frant. It had everything we were looking for; a place where we could integrate ourselves into village life, a place to give back to the local community and somewhere the children could attend a small local school, giving them the opportunity to grow up in a quaint little village rather than a bustling town.

What do you like most about being a shop owner?

It’s the community spirit and being a part of it, having the opportunity to support local residents and being a staple of village life. When we first moved to our current shop, we were a little apprehensive because it had been

Meet a member of The Retail Mutual

owned and run by the same couple since 1998 and the shop itself had been in the village for over 100 years. However, these concerns were quickly dissolved, and it has been extremely rewarding giving back to our community.

This became more apparent during the pandemic; throughout this challenging time, we felt like we made a massive difference by providing the local community with the essentials they required. This meant they didn’t have to travel outside the village during lockdown.

Retail MutualFeature


How did The Retail Mutual help you?

The Retail Mutual has put our mind at ease after every incident. It quickly and professionally handled our claims and worked with the relevant third parties to resolve all the issues, which really took some of the stress away.

Call. Quote. Covered.If you want a stronger business for a stronger future, choose The Retail Mutual as your business cover provider. Since its inception in 1999, The Retail Mutual has grown to provide cover to over 100 different trade types, including retail, hair salons, barber shops, and catering businesses.

Why not see what we can do for your business by getting a free no-obligation quote from us? Talk to one of our team by calling 033 2127 263 or start your quote journey at www.theretailmutual.com. The Retail Mutual is in your corner.

Where did you first hear about The Retail Mutual?

I first heard about The Retail Mutual through the NFRN. I joined the Federation after we first bought the shop; it recommended The Retail Mutual. I was really impressed with the price and the quality of cover it had to offer. So, in 2009 I took out business cover, which also included contents cover and buildings cover to protect my shop.

What is it that you like about The Retail Mutual?

The personal touch: the same person emails me to let me know my cover is due for renewal. When I have had to make a claim, The Retail Mutual has always been fair and considerate. In addition, Emma from claims has always been on-hand and very responsive to help me through the claim process - which, unfortunately, I have had to go through on three separate occasions over the years.

Do you mind telling us about your claims?

In 2011 we had a public liability claim where a local resident fell in the shop. She had a poorly back before the fall, but this aggravated it further. I must admit we did feel a little betrayed that she decided to make a claim against us, she was a long-standing member of the community and we knew her well. However, it was something her family was keen for her to do.

The second was in 2017 when a faulty cooker in our home, which is part of the shop premises, caused a gas explosion. This resulted in mainly superficial damage to our home. However, it did have a huge impact on myself and my youngest son, who suffered injuries in the blast. I had to take time off to recuperate while the shop premises were being repaired.

The most recent claim was for an armed robbery; a man walked in and threatened a senior staff member with a knife. The armed assailant didn’t see my 15-year-old son, who was working at the time. He managed to quietly escape and run back to the house to raise the alarm and call the police. Luckily nobody was hurt, but the offender stole tobacco products, spirits, and the contents from the till; he successfully fled because he had a getaway driver waiting on the outskirts of the village.

We gave a statement to the police, and the shaken-up member of staff involved in the incident took timeoff to overcome her ordeal. For me personally, it’s just disappointing that someone would choose to robus when we were trying to provide a service for the local community.

Emma (pictured right), who was our claims contact, kept us informed every step of the way when our shop was destroyed. The Retail Mutual dealt with the loss adjuster and worked with them directly to resolve the claim.

With our recent claim, the value of our stolen stock was replaced quickly and efficiently so that we could be back up and running in no time.

Would you recommend The Retail Mutual?

Yes, absolutely; I would recommend The Retail Mutual to any shop owner looking for competitive and quality cover.

The Retail Mutual has put our mind at ease after every incident. It quickly and professionally handled our claims and worked with the relevant third parties to resolve all the issues

“ “

Retail MutualFeature

WWW.THEFEDONLINE.COM | 58 ISSUE 18 AUGUST 2021 | 58

While the past 18 months have been challenging to say the least, the Covid-19 pandemic has given NFRN members the opportunity to adapt their businesses and to innovate.

Entering the NFRN Awards is a great way to profile your store and your successes. What’s more, it is free to do so and you can apply for as many categories as you like.

Winning one of the 10 retail awards - or even being shortlisted - is a huge achievement and can have real business benefits in terms of media attention, staff motivation and attracting new customers.

Become an NFRN Award winnerEntries are now open for the 2022 NFRN Awards, and we want to see as many members as possible sharing their success stories. To assist, The Fed has put together some tips on creating an award-winning entry.

2022 award categories1. Responsible Retailer of the Year

2. Customer Service Retailer of the Year

3. Best Use of Technology

4. Food to Go Retailer of the Year

5. Sustainable Retailer of the Year

6. Independent Convenience Retailer of the Year

7. Symbol Convenience Retailer of the Year

8. Store2Door Deliverer of the Year

9. Newsagent of the Year

10. Community Champion

11. Product of the Year

12. Supplier of the Year

“Entering the NFRN Awards is a great way to profile your store and your successes. What’s more, it is free to do so”

WWW.THEFEDONLINE.COM ISSUE 18 AUGUST 2021WWW.THEFEDONLINE.COM |59 |59

Preparation is key

Give yourself plenty of time to put together a really solid entry. Awards deadlines have a habit of creeping up, so don’t leave it too late and rush or you risk forgetting some key information and not doing your entry justice.

Read the criteria thoroughly

Then go back and reread. It sounds obvious but it is all too easy to be side tracked. Make sure your answers address the points mentioned.

Get your staff involved

Brainstorm achievements and ask them to help collect evidence and customer testimonials.

Be clear

Your submission should be factual and easy to read. Avoid veering off into a different direction. Explain exactly what you did to help your customers or communities, how you did it, why, and what the outcome was.

Back it up!

Provide relevant facts and figures such as details of sales increases and improved customer satisfaction. Winning entries always provide proof of the claim they are making. Letters of thanks from customers or articles about you from your local press are very effective.

Don’t forget photographs

It’s not a photography competition, but you need to provide images that are relevant and back up your responses. The judges will want to see both the inside and outside of your shop.

Reread your submission

Double check the way it sounds. Ensure you have answered every question. It may be beneficial to take a break before going back to proof-read - this makes it easier to identify mistakes.

Get a second opinion

Have someone check over the entry, such as a family member, employee or friend. They may spot important points that are missing and confirm that your entry is easy to understand.

To help you wow the judges, The Fed has prepared the following tips:

JTI UK head of responsible business Ruth Forbes said: “We are delighted to be supporting the NFRN Awards for 2022, giving us the opportunity to celebrate best in class retailers. We will be sponsoring the Sustainable Retailer of the Year award as this is an area that aligns closely with our plans and efforts as a business and something that we know is more important than ever for retailers.

“We wish the best of luck to all those shortlisted and look forward to hopefully seeing you all next year.”

Nisa sales director Steve Leach said: “Nisa Retail, now a part of the Co-op group, provides a unique partnership to independent retailers designed to help them continue to grow and prosper.

“Working with a range of independent retailers across the UK and Ireland for more than 40 years, we recognise the extensive efforts that independent retailers go to in order to achieve excellence, and, therefore, are extremely proud to be supporting the Independent Convenience Retailer of the Year category at the NFRN Awards 2022.”

Camelot head of retail Jenny Blogg said: “Camelot is proud to be sponsoring the Responsible Retailing category at the 2022 NFRN Awards. We’re delighted to be able to recognise the hard work and dedication of independent retailers who have played such a significant role in supporting local communities throughout the pandemic.

“Providing guidance to National Lottery stores about responsible retailing continues to be a key focus area for Camelot and allows funds to be raised for good causes whilst adhering to our company vision; enabling a lot of people to play our games a little, rather than a few playing a lot.”

Our Latest Sponsors:

You are now ready to submit your application.

Entry forms can be downloaded from the NFRN’s website, TheFedOnline.com. The deadline is 4pm on Friday October 15, 2021. Good luck!

NFRN AwardsFeature


The first Macmillan Coffee Morning was held way back in 1990 and since then the event has continued to grow in popularity. Coffee Morning is Macmillan’s largest fundraising event and in 2019 raised an incredible £27.5 million.

This year’s event is officially held on September 24, and NFRN members are being urged to host a coffee morning on or around this date to help raise much-needed funds for the cancer charity.

In the run-up to the world’s biggest coffee morning event, Nestlé is producing a limited edition Macmillan jar of Nescafé Original (95g PMP £2.99), with 10p of

Raise a cup and raise funds for MacmillanOur elite partner Nestlé is the official sponsor of Macmillan’s World’s Biggest Coffee Morning for 2021. Read on to find out how you can get involved and make a difference to people’s lives.

each jar sold donated to Macmillan. These will be in circulation throughout August and September.

Daisy Thompson, customer business manager - wholesale & convenience at Nestlé, said: “We need retailers to sign up to host their own coffee morning to raise money for Macmillan, using Nescafé Original.

“To join us for a cuppa and help raise funds, retailers can sign up by visiting www.nescafe.com.”

Macmillan Coffee MorningFeature


Statistics tell us that almost one in two of us will get cancer in our lifetime. Today, there are nearly three million people living with cancer in the UK, with this number set to grow to almost four million by 2030.

Macmillan continues to work 365 days a year to provide physical, financial and emotional support to everyone living with cancer. Whether it’s help with paying bills, advice on benefits or treatment, or just someone to talk to, Macmillan has a range of amazing services and resources to help people living with andaffected by cancer.

“Everyone who registers will receive a free fundraising pack with top tips to get you started, as well as posters, balloons, cake flags, tablecloth and recipe ideas.

“Every coffee poured and every penny raised helps us do whatever it takes to support people with cancer. Whatever your reason is to host a coffee morning, your support has the power to raise vital funds for people living with cancer. The official date is September 24, but you can hold yours whenever you like.

“As an added incentive, we will be rewarding the NFRN member who has raised the most money for Macmillan at the end of the campaign.”

As well as the coffee morning itself, Nestlé will be out and about around the UK during August and September, with a roadshow visiting wholesale depots and convenience stores. The location list is on the Nescafé website, so look out for the roadshow when it’s in your area to pick up your coffee and other goodies to support the fundraising.

NFRN National President Stuart Reddish said: “Sadly, we all have family members and friends who have suffered with or passed away from cancer. So, let’s really get behind this campaign and raise as much money as we can for Macmillan.

“I know that many of you already do fantastic work to help and support your communities, and I am confident that, together, we can all make a huge contribution to further the work of this wonderful charity.”

If you’re diagnosed with cancer, your worries are Macmillan’s worries and they will move mountains to help you live life as fully as you can. For information, support or just someone to talk to, call 0808 808 00 00 or visit macmillan.org.uk.

Macmillan Coffee MorningFeature


August 2021

London Marathon

Annual Conference, Bournemouth



Rugby League Super League Grand Final, Old Trafford

Belfast International Arts Festival (Until October 31)

Entries close for 2022 NFRN Awards

Cricket Men’s T20 World Cup, India (Until November 15)

West Midlands district council meetingNorthern district council meetingJoint Ireland/Northern Ireland district council meeting

Rugby League World Cup (Until November 27)

Yorkshire district council meeting North West district executive meeting

HalloweenBritish Summer Time ends

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Diary dates To include your event please email:[email protected]

Opportunities

October 2021September 2021

Eastern Counties district council meeting*North West district council meeting*East Midlands district council meeting*Scotland district council meeting*NEC meetingNEC meetingJoint NEC/NFC MeetingNFC MeetingLast Night of the PromsGreat North RunCLOSING DATE for final agendaStanding Orders committee meetingStanding Orders committee meeting Rugby World Cup startsNorthern district council meeting**20-26 Recycle WeekEast Midlands district council meeting**North West district council meeting**Ireland district council meeting**Northern Ireland district council meeting**Heroes luncheon 43rd Ryder Cup21-26 Chelsea Flower ShowNECWest Midlands district council meeting**Scotland district council meeting**Eastern Counties district council meeting**Macmillan coffee morningYorkshire district executive meeting**South East district council meeting**London district council meeting**Wales district council meeting**South West district council meeting**

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London Landmarks Half MarathonNorthern district council meeting Yorkshire district council meetingSummer Bank Holiday, ScotlandEast Midlands district council meeting Ireland district council meeting Northern Ireland district council meetingNEC meeting West Midlands district council meeting Cricket - England v India five test series startsSouth West district council meetingWales district council meetingEdinburgh International Festival Royal Edinburgh Military TattooSouth East district council meetingLondon district council meetingScotland district council meetingNorth West district council meetingCLOSING DATE Preliminary AgendaNEC MeetingStanding Orders committee meeting Standing Orders committee meetingWomen’s British Open Gold Championships, CarnoustieNorthern district council meeting*Yorkshire district council meeting*Ireland district council meeting*Northern Ireland district council meeting*Paralympic Games startWest Midlands district council meeting*London district council meeting*Wales district council meeting*South West district council meeting*Reading FestivalLeeds FestivalBank HolidaySouth East district council meeting*

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For more information about each event visit:

TheFedOnline.com

The meeting dates were correct at the time of going to press.

Annual ConferenceOCT4-6

Macmillan Coffee Morning

SEP24

Heroes Luncheon Ritz SEP21


Elite PartnersGet the best deals and offerswith our elite partners

NFRN Connect is your membership helpline

The team is here seven days a week to provide support and assistance on all aspects of your business and membership.

Call today on 0800 121 6376 or 020 7017 8880 to see what we can do for you.

The go-to source of information for independent retailers. Newtrade Media’s print publications - including RN and Retail Express - are filled with advice, exclusive news and industry insights to help you grow sales and profits.

T: 020 7689 3384 www.betterretailing.com

Smiths News is the UK’s largest newspaper and magazine wholesaler, distributing a huge range of print media to 24,000 customers, from large general retailers to smaller independent newsagents.

T: 0345 121 2235 www.smithsnews.co.uk

Over 20 years providing independent retailers with an alternative to insurance. Offering an extended portfolio of products to protect your home, family, staff and any landlord properties you may have.

T: 0333 2127 263 E: [email protected] www.theretailmutual.com

With the biggest and best trading card and stickers collections, Panini is proud to be an Elite Partner of the biggest independent retail group in the world.

T: NFRN Connect on 0800 121 63761 E: [email protected]

An award winning delivery network, averaging 98 per cent availability, extensive product range and strong own-label brand - including over 2,400 Co-op own brand products - means unrivalled service and support.

T: 0800 542 7490 www.nisalocally.co.uk/join-nisa

Reach understands the importance and value of home news delivery (HND), working tirelessly at industry level and directly with the NFRN on projects to help build and support new and existing distribution services.

E: [email protected]

SBF GB&I was formed in 2014 as Lucozade Ribena Suntory, and is part of Suntory Beverage & Food Europe. Its much-loved soft drinks brands include Lucozade Energy, Lucozade Sport, Lucozade Revive, Ribena, Orangina and MayTea.

www.lrsuntory.com

The perfect payment experience needs a trusted partner - barclaycard can help you take payments in-store, on the go and online.

T: NFRN Connect on 0800 121 6376 E: [email protected] www.barclaycard.co.uk

As the UK’s leading food and drink wholesaler, Booker's commitment to customers is to improve choice, price and service to drive footfall, sales and profits in your business.

Visit www.booker.co.uk to find your local branch.

Nestlé’s wholesale and convenience team covers many iconic brands, including Nescafé, Maggi, Carnation and Nesquik. Its focus is winning in drinks-to-go.

T: 07884 547511 E: [email protected] www.nescafe.com

With zero per cent commission, zero transaction fees and 500 per cent sales increases, Jisp empowers independent businesses and convenience stores to provide free home delivery and click & collect services to their local communities.

T: 01400 222 667 www.jisp.com/sign-up

Operating the National Lottery, Camelot raises billions each year for the public good. Its overall objective is to maximise returns to good causes through selling products in an efficient and socially responsible way.

T: 0800 840 5060 www.retailerhub.co.uk

Boost Drinks is a functional beverage brand operating across four key soft drinks categories; energy, sport, protein and iced coffee. Boost is also the only soft drinks brand exclusive to the independent convenience channel.

T: 0113 240 3666 E: [email protected] www.boostdrinks.com/boost-trade

Nestlé Professional operates successfully in an enormous marketplace, providing branded, creative solutions that help customers develop their businesses, ultimately driving footfall and increasing their profit.

E: [email protected] www.coffeetogo.co.uk

The subscribers first strategy provides a fantastic opportunity to work together to sell print subscriptions that drive further value for your business and real value back to the customer.

T: NFRN Connect on 0800 121 6376 E: [email protected] www.telegraph.co.uk


dmg media continually invests in high quality journalism across all our newspaper brands and launch and champion campaigns that make a difference to everyday life, from ‘turning the tide on plastic’ to ‘essential PPE provision via MailForce’. Our mission is to provide a paper that readers are proud of and which engages them on a daily basis.

Home news delivery is core to our media portfolio, with thousands of readers receiving their products daily via this service.

We listen and take on board feedback from NFRN members to develop our offers so our products work for you - a key example of this was the introduction of set value HND vouchers when readers took up a subscription, rather than free delivery.

The launch and the constant development of our subscriptions proposition is another growth area for the business. New bundles and offers are created to support and encourage our readers to sign up via a subscription, locking them in for the longer term and keeping that engagement with our brands through members’ stores.

dmg media is committed to maximising sales through the independent channel and continuing to support members in increasing their copy sales of our titles.

Tel: 0345 071 2720Email: [email protected]

Summer presents a huge opportunity for soft drinks sales, as customers look for cool, refreshing options. At 250ml, and worth over £140 million, Red Bull Energy Drink is the perfect pack size for functional energy and fits most consumers’ energy needs, with the same amount of sugar as a glass of apple juice and the same amount of caffeine as a cup of coffee.

March this year saw Red Bull launch its latest Summer Edition in a Cactus Fruit taste. With Red Bull Editions growing by 137.8 per cent in value last year,¹ now is the perfect time to stock up on new flavours to maximise summer sales.

Red Bull Summer Edition in 2020 proved so popular, it is now a permanent SKU, known as the Red Edition. Frequency is up 33.4 per cent year-on-year.²

Since April 2021, Red Bull sold 29.8 per cent more Sugar Free volume through multipacks,³ with these variants also growing penetration by 27.0 per cent.⁴

Tel: 020 3117 2000www.redbull.com

NFRN Elite PartnersLatest

1Nielsen, Red Bull Editions, Value Sales, Total UK 12 weeks ending 24/04/2021

2Kantar Combined Panel, Red Bull Editions, Total UK, Frequency 12 weeks ending 21/02/2021 vs YA

3Nielsen latest 26 weeks volume to 24/04/2021

4Kantar combined panel/penetration 21/02/2021 vs YA

Coming next time...• Going green and making your business more sustainable is a great way to attract new customers,

retain existing footfall and save money, but where do you start? Our sustainability supplement explains more.

• We are in Magazine Heaven in Northamptonshire to find out what it takes to be an award winner.

• Members and suppliers share their tips on how to generate some spooktacular sales this Halloween.

• Plus all the usual news, views and opinions.

a real booker bonanza

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