a research to identify knowledge orientation in indian
TRANSCRIPT
A research to identify knowledge orientation in
Indian commercial banks
Himanshu DuttDoctoral Research Scholar
Centre for Management Studies, Jamia Millia Islamia (Central University), New Delhi, INDIA
Presented on Sept. 5, 2011 @ Centre for Management Studies
where is knowledge?
So, where exactly knowledge is??
So, knowledge is…
METHOD
PROCESS
MODEL
FRAMEWORK
FLOWCHART
Commitment X Competence = Intellectual Capital = Value
knowledge is:
– different meaning to different people.– in the mind of the knower.– requires critical evaluation.– converts tacit to explicit for use. – composes of experience, reflection, context, interpretation,
commitment, competence. – builds upon conversations, dialogues and discussions – formal,
informal both. – knowledge, mechanically, is in models, processes,
methodologies, flowcharts and frameworks. – divest the knowledge that can’t be leveraged.
KNOWLEDGE ORIENTATION
(RESEARCH VARIABLE)
EXPERIENCE, CONTEXT,
INTERPRETATION, REFLECTION
EXPLICIT, TACIT
COMMITMENT, COMPETENCE
CULTURE, STRUCTURE, PROCESS,
LEADERSHIP, TECHNOLOGY
BEST PRACTICE, FAILED PRACTICE
HUMAN (INDIVIDUAL),
SOCIAL (GROUP)
SKILL, CREATIVITY, LEARNING
FACTUAL, CONCEPTUAL,
PROCEDURAL, META-COGNITIVE
SCIENTIFIC, TECHNICAL, SOCIALKNOWLEDGE FORM
KNOWLEDGE COMPONENTS
KNOWLEDGE TYPES
KNOWLEDGE CAPITAL
KNOWLEDGE DETERMINANTS
KNOWLEDGE EFFECT
KNOWLEDGE VALUE
KNOWLEDGE IMPROVISERS
KNOWLEDGE INFLUENCERS
LATENT VARIABLES MANIFEST VARIABLES
but first, why banking?
• automation and computerization process as part of financial sector reforms.
• banking generates pile of data from their multiple products and services
(accounts, loans, insurance, financial advisory) and different interaction
points (ATM, internet, mobile), that often causes ‘information overload’.
• with international norms like BASEL III accord, & core-banking; the demand
for technological infrastructure to meet competitiveness is rising upwardly.
• risk management is another area that statutorily requires banks to
document its processes (service point interactions) and systems
(technology, software etc.) for compliance management.
• Above all, the fact is tangible assets can help up to a certain extent.
methodology used: questionnaire
Latent Variables (9) ManifestVariables
(27)
Meaning for Manifest Variables
Rating Option
KnowledgeForms
Kindly rate each knowledge form based on the scale of 1 (least) to 5 (highest) in terms of their (perceived) contribution in building knowledge in your (department / team) bank?
Scientific (adjective)
1. Involving science, 2. Connected with science; 3. Having to do with science, 4. Derived from, or consistent with the scientific method.
1__2__3__4__5 1 = Least5 = Highest
Technical (adjective)
1. Connected with the practical use of machinery, methods, etc. in science and industry; 2. Of or pertaining to the useful or mechanic arts, or to any academic, legal, science, engineering, business, or the like terminology with specific and precise meaning.
1__2__3__4__5 1 = Least5 = Highest
Social (adjective)
1. Connected with your position in society; 2. Being extroverted or outgoing.
1__2__3__4__5 1 = Least5 = Highest
methodology used… 2
– sample size fit to proceed for data analysis: 280
– respondents: KM professionals from Indian commercial banks
– 14 banks: 14-private, 9-foreign, 3 public
– data is analyzed using Confirmatory Factor Analysis
– measures of fit are Chi-square value, P-value, and Root Mean
Square Error of Approximation (RMSEA).
• small chi-square corresponds to good fit i.e. 0 is perfect fit.
• P-value: 0.05 means good fit; however 1.0 is perfect fit;
• RMSEA value: 0.05 indicates good fit; however 0 is perfect fit.
model validation of knowledge form
Interpretation:
Every one unit increase (+) in Social Knowledge will add 0.41 units to Knowledge
Forms whereas every one unit increase in Technical Knowledge will decrease (-) 0.06
units from Knowledge Forms.
Knowledge Orientation Scorecard
S. No. Latent Variables Manifest VariablesIncrease Decrease
Neutral(+) ( - )
1 Knowledge Forms
Social Knowledge 0.41 Scientific Knowledge 0.21 Technical Knowledge 0.06 2 Knowledge Components Experience 0.14 Context 0.03 Interpretation 0.07 Reflection 0.86 3 Knowledge Types Tacit 0.35 Explicit 0.36 4 Knowledge Capital Competence 0.22 Commitment 0.33 5 Knowledge Determinants Culture 0.33 Structure 0.44 Processes 0.04 Leadership 0.5 Technology 0.47 6 Knowledge Effect Best Practices 0.1 Failed Practices 0.89 7 Knowledge Value Human (Individual) 0.08 Social (Group) 1 8 Knowledge Improvisers Skills 1 Creativity Neutral Learning 0.03 9 Knowledge Influencers Factual 1 Conceptual 0.04 Procedural 0.05 Meta-Cognitive 0.02
analysis
• knowledge orientation of commercial Indian bank staff is social, not at all
technical, but moderately scientific.
• driven more by (staff) reflection and less by experience. Context does not
matter. Scope for staff interpretation does not exist.
• uses codified/ explicit knowledge more than the tacit.
• requires being more competent than commitment.
• leadership drives the knowledge supported by technology and then the
culture of knowledge sharing.
• Ironically, individual knowledge is valued more than the group knowledge.
• knowledge is more influenced by the facts, and the failed practices.
usefulness
• organization must first become familiar with its knowledge orientation
that is the composition of elements of knowledge, that shapes up
knowledge of the organization.
• identify what sort of knowledge it should look out for and, how it should
be acquired and put to use.
• based on which what knowledge elements to use, shape, drop or re-
develop can be determined.
• determine the strategic value of their knowledge and optimize it further
for competitive advantage, which is the ultimate goal of knowledge.
Questions!
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