a short introduction to familiehulp. agnes bode, general manager familiehulp v.z.w. vienna, june...
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A short introduction to Familiehulp.
Agnes Bode, general manager Familiehulp v.z.w.
Vienna, june 2009.
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Belgium for beginners
10.666.866 inhabitants
Families are becoming smaller and smaller. The fertility rate is 1,72 children per women.
Belgium is faced with an ageing population, 17% of whom are older than 65. Life expectancy is 77 years for men and 82 years for women.
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Flanders for beginners
6.161.600 inhabitants, 17% of whom are older than 65 years.
2,62 per 100 households make an appeal to (non-medical) professional home care.
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Familiehulp is a home care organisation with a wide range of services: home help, maternity care, cleaning services, attending to a sick child, care for people with a mental disorder, palliative care, odd jobs service, hot meals, ...
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•Since 2003, besides home care and home help, people can also apply for services for domestic tasks (cleaning, washing, ironing)
•By means of the service-voucher
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Familiehulp is the biggest home care organisation in Flanders:
• 78.949 clients;
•28.792 (home care);
•19.899 (home help);
•23.482 (domestic tasks (PIT))
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Familiehulp is the biggest home care organisation in Flanders:
• 10.295.093 working hours
•5.478.867 (home care)
•1.820.866 (home help)
•2.744.849 (domestic tasks (PIT))
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Familiehulp is the biggest home care organisation in Flanders:
• 11.612 employees
•5.435 home carers;
•2.333 home helpers;
•2.914 helpers (PIT).
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The facts: a larger group of people will make a longer call on domiciliary care due todemographic factors
socio-familial factors
socio-cultural factors
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The challenge: responding to the rising demand for care while preserving quality.
• an integral and integrated supply
• a thorough human resources management
The answer:
supply
HRM
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An integral supply.
Home care organisations are widening the range of services they offer (e.g. maternity care, palliative care, care for people with a mental disorder, …)
supply
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An integrated supply (chain care).
Co-operation with other organisations.
supply
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An integrated supply (chain care).
Requirements for co-operation.
• unambiguous understandings about everyone’s tasks
• recognition of each other’s mission and expertise
• new initiatives must be taken jointly
• not set up services belonging to the core tasks of one of the partners
• present a joint package of services
• equality among the partners
supply
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Quality home care assumes the availability of first rate human and social capital.
A thorough Human Resources Management is thus a prerequisite for quality care.
HRM
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Balance work & life
Etc…
Training and
Development
Career counseling
HRM
Coaching
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Training and Development
2 target groups:
• jobseekers training polyvalent care-givers
• employees developing their potential
HRM
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Training and Development Training polyvalent care-givers
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Training and Development Training polyvalent care-
givers
• in 4 main subjects (interactive skills, care, participation in the world, living and dwelling ambience)
• with the aim of giving students the stock-in-trade required to be a full-fledged care-giver
• with the succesfull result that 90% of our students find a job within 3 months of obtaining their certificate.
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Training and Development
Training and development for employees …
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Training and Development
Training and development for employees …
• with the aim of developing further the indispensable abilities of the employees and to gear them to internal and external evolutions
• covers formal and informal learning
• with a special focus on newly recruited staff
• tailored to the needs of the organisation and of the employees
• is organised decentrally.
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Quality care is monitored by…
Procedures and workinstructions (Quality Handbook)
Systematic evaluations (audits, satisfaction survey, complaints procedure,…)