a six sigma student success program
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A Six Sigma Student Success Program. Presented to: Dr. Horace Fleming Executive Vice President and Provost Dr. Peggy Dubose Provost and Director of Graduate Programs Dr. Dayne Aldridge Dean, School of Engineering July 1, 2003. The Six Sigma Business Approach. - PowerPoint PPT PresentationTRANSCRIPT
June 2003 Dr. Joan Burtner Industrial Engineering 1
A Six Sigma Student Success ProgramPresented to:
Dr. Horace Fleming Executive Vice President and Provost
Dr. Peggy Dubose Provost and Director of Graduate Programs
Dr. Dayne Aldridge Dean, School of Engineering
July 1, 2003
June 2003 Dr. Joan Burtner Industrial Engineering 2
The Six Sigma Business Approach
Six Sigma is “a comprehensive and flexible system for achieving, sustaining and maximizing business success. “
It is uniquely driven by a close understanding of customer needs, disciplined use of facts, data, and statistical
analysis, and diligent attention to managing, improving, and
reinventing the business process.
June 2003 Dr. Joan Burtner Industrial Engineering 3
Six Sigma Aplicability Six Sigma has been successfully applied in
manufacturing environment (eg Motorola). Six Sigma has been successfully applied in
the service sector (eg GE Capital). More recently, Six Sigma has shown to be
exceptionally effective in educational settings. Malcolm Baldrige National Quality Award two school districts in 2001
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Benefits of the Six Sigma Approach
cost reduction productivity improvement market-share growth customer retention cycle-time reduction defect reduction culture change product/service development
June 2003 Dr. Joan Burtner Industrial Engineering 5
The Six Sigma PhilosophyDesigned to foster data-driven
management decisions
The Three C’s common metrics “constant” communication culture change
“The Big Picture”
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Six Sigma Approach to Student Success
Genuine Focus on the Customer Data- and Fact-Driven Management Process Focus Proactive Management Boundaryless Collaboration Pursue Success; Tolerate Failure
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Six Sigma from a Business Perspective
Six Sigma is “a comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business process.”
Pande. P.S., Neuman, R.P., & Cavanagh, R.R. ((2000). The Six Sigma Way: How
GE, Motorola, and Other Top Companies Are Honing Their Performance. New York: McGraw-Hill. p. xi
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Six Sigma System Inputs External
Voice of the Customer Voice of the Market Comparison with Competitors
Internal
Voice of the Process Voice of the Employee
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Guidelines for Determining Metrics
Consider ways to measure Service as well as Output factors.
Practice continuous improvement of your measurement.
Set measurement priorities that match your resources (Prioritize for maximum potential gain.)
Stop measurements that are not needed or useful.
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Qualifications for Six Sigma Improvement Projects
There is a gap between current and desired/needed performance.
The cause of the problem is not clearly understood.
The solution isn’t predetermined, nor is the optimal solution apparent.
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General Guidelines for Implementation of Six Sigma
Improvement ProjectsStart small; don’t go for large scale
changes at firstSelect several well-defined projectsExpand projects after early successes
are accomplished
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Implementation in the School of Engineering
Focus on freshman/sophomore year success Seek to identify factors that are Critical to Quality
(CTQ) Culture change – students are simultaneously the
customers and the product Both quantitative and qualitative methodology Six Sigma Team
Two faculty One administrator One staff member Two students
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Pilot ProjectsVoice of the Past CustomerVoice of the Current CustomerOthers as determined by Six Sigma
Team
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Student Success – Voice of the Current Customer
Begin with Voice of the Current Customer Freshman/Sophomore Focus Groups
Stayers Leavers
Metrics Confidence in math and science abilities Commitment to major/career Work ethic Financial considerations Calling Expectations/satisfaction
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Student Success – Voice of Past Customers
Voice of Past Customers (Fall 2000 Freshman Class)
Design of Experiments Stayers: engineering seniors Leavers: non-engineering seniors
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Student Success – Voice of Past Customers
Potential Critical to Quality Factors Pittsburgh Freshman Engineering Attitudes Survey
results Confidence in math and science abilities Reasons for choosing engineering
Threshhold courses Commitment to major/career GPA in math/science courses Pre-entry factors: SAT, HSGPA CIRP/YFCY data if available
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Continuous Improvement Coordinated Data Collection
Currently available customer satisfaction data CIRP YFCY NSSE
Pre-entry characteristics (SAT, GPA) Longitudinal performance
Course selection Migration in/out major
Financial considerations Aid Employment
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Six Sigma Student Success Project Timeline
Year 1 Implementation of pilot projects Development of plan for constant metrics
Year 2 Continuation of pilot projects Preliminary feedback to administrators Implementation of new metrics as needed
Year 3 Evaluation of pilot projects Final feedback to administrators Initiation of additional Six Sigma projects