(a statutory body established under an act of …admin.icaiauh.org/controlpanel/downloads/brochure...
TRANSCRIPT
The Service
Leadership
Workshop
with
Ron Kaufman New York Times bestselling author
UPLIFTING SERVICE
The Proven Path Delighting Your Customers,
Colleagues, and Everyone Else You Meet
The Institute of
Chartered Accountants of India (A statutory body established under an Act of Parliament)
UAE (Abu Dhabi & Dubai) Chapters
TM
The Institute of Chartered Accountants of India (ICAI) set up under an Act of Parliament by the
Union of India in the year 1949, is mandated to the mission of promoting the Indian Chartered
Accountancy Profession as the valued trustee of World Class Financial Competencies, Good
Governance and Competitiveness. We are proud to say that ICAI is the second largest accounting
body in the world with around 217,000 members occupying eminent and apex positions in
Government, Regulatory Bodies, Professional & International Organizations, Industries, Banks, State
Enterprises and Financial Institutions in India and across the globe.
The Institute of
Chartered Accountants of India (A statutory body established under an Act of Parliament)
UAE (Abu Dhabi & Dubai) Chapters
The Abu Dhabi and the Dubai Chapters of ICAI have been set up to further the technical competency
and knowledge of its members. With a combined strength of over 2800 members, the Chapters have
been hosting seminars and events that are addressed by eminent speakers and experts. The keen
interest shown by the members in participating in the Chapters’ activities over the years is a tribute to
the thirst for knowledge and the desire of the Indian professionals to be at the leading edge of
managerial advancements.
With tremendous success of previous two Joint Events, the UAE Chapters are organizing the third
Joint Event on February 22, 2014. In last two years, the following Globally Celebrated Authors and
renowned personalities have addressed an audience of over 1100:
In 2013
Chetan Bhagat on “CEO 2020”
Author, Columnist, and Speaker
Author of 6 blockbuster novels and titled as
“the biggest selling English language novelist in
India's history“ by The New York Times
In 2012
Robin Sharma on “Lead Without a Title: Winning
Leadership Lessons to Build a Great Organization”
Leadership & Personality Development Guru and
Author of 15 books including “The Monk Who Sold
His Ferrari”
The Institute of
Chartered Accountants of India (A statutory body established under an Act of Parliament)
UAE (Abu Dhabi & Dubai) Chapters
Ron Kaufman is the world’s leading educator and motivator for
uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.
Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”
“Ron Kaufman has unlocked the mystery of service.” Marshall Goldsmith Author of What Got You Here Won’t Get You There
BESTSELLING AUTHOR
“Our Senior Management is very impressed with the quality and
outstanding delivery of the Service Leadership Workshop. It
gave us practical tools and was far more informative and applicable
than a theoretical customer service course. Thank you for meeting our
objectives, and for your enthusiasm and knowledge.”
DUBAI MUNICIPALITY
Look who is learning with Ron! 3M, Accenture, Agilent, American Express, Asia Pacific Breweries, AXA, Canon, Cap Gemini, Cathay Pacific, Cisco, Citibank, Changi Airport, Dell, DHL, Dubai Internet and Media Cities, Emirates Airline, Federal Express, Giordano, many Government Agencies, Hertz, Hewlett-Packard, Hilton, Hyatt, IBM, Johnson & Johnson, Jollibee, Li & Fung, Lucent, Maersk, Malaysian Airlines, Manulife, Mastercard, Merck, Merrill Lynch, MDRT, Metro, Microsoft, Mobil Oil, Monsanto, Motorola, Nokia, Panasonic, Pepsico, Prudential, Raffles Hotel, Reuters, Seagate, Seagrams, Shell, Sheraton, Siemens, Singapore Airlines, Singapore Tourism Board, SONY, Standard Chartered Bank, Texas Instruments, TNT Express, United Parcel Service, VISA, YPO, Zuellig Pharma …and many more.
This highly interactive workshop will enable you to embrace a common service vision, review the
culture building activities in your organization, identify opportunities for improvement and prioritize
action plans.
It will also assist you in:
• discovering the fundamental service principles to raise service levels and improve customer
experience at every point of contact;
• understanding proven strategies, best practices, guidelines and techniques to build and reinforce
an Uplifting Service Culture in 12 essential areas;
• aligning the culture building activities currently in use throughout your organization;
• identifying opportunities for new culture building initiatives, upgrades and improvements; and
• prioritizing activities and developing practical action plans for best results.
The Institute of
Chartered Accountants of India (A statutory body established under an Act of Parliament)
UAE (Abu Dhabi & Dubai) Chapters
The Institute of
Chartered Accountants of India (ICAI)
Abu Dhabi Chapter
P.O. Box No. 115078,
Abu Dhabi,
United Arab Emirates.
Email: [email protected]
Website: www.icaiauh.org
Dubai Chapter
P.O. Box No. 500725,
Knowledge Village Dubai,
United Arab Emirates.
Email: [email protected]
Website: www.icaidubai.org