a strategic new business: offshore data capture
DESCRIPTION
How PostNL by means of PostNL Shore developed offshoring services, saved costs and established business growth. Offshoring videocoding saves PostNL millions of euros per year. Making that solution and gained experience available will help other postal and parcel companies as well as companies outside the postal market to make impressive cost savings and improve quality of work. A presentation by Manolo de la Fuente for the 3rd Postal Industry Executive Forum in Prague in 2011.TRANSCRIPT
![Page 1: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/1.jpg)
A Strategic New Business:
OFFSHORE DATA CAPTURE
TNT Post Shore3rd POSTAL INDUSTRY EXECUTIVE FORUM Prague, May 2011Manolo de la Fuente
![Page 2: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/2.jpg)
Royal Mail Shrinks it’s operations to fit smaller market
![Page 3: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/3.jpg)
Itella faces pressure to raise
prices as mail decline worsens
![Page 4: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/4.jpg)
11.000 jobs disappear at TNT Post due to declining volumes
![Page 5: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/5.jpg)
-2.5%2008
![Page 6: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/6.jpg)
-6.0%2009
![Page 7: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/7.jpg)
-9.0%2010
![Page 8: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/8.jpg)
-8.6%Q1 2011
![Page 9: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/9.jpg)
-44%2020
![Page 10: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/10.jpg)
Sorting centres
Webcoding platform
Data entry sites
![Page 11: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/11.jpg)
1 million
![Page 12: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/12.jpg)
12 seconds
![Page 13: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/13.jpg)
3 months
![Page 14: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/14.jpg)
15 minutes
![Page 15: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/15.jpg)
500%
![Page 16: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/16.jpg)
6 million
![Page 17: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/17.jpg)
Better quality
![Page 18: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/18.jpg)
100% uptime
![Page 19: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/19.jpg)
70%
cost savings
![Page 20: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/20.jpg)
Flexibility in planning A lot of experience
![Page 21: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/21.jpg)
Scoping related processes
![Page 22: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/22.jpg)
Establishing growth
![Page 23: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/23.jpg)
Level of complexity
Turn around time
Real timeSame dayOff line
Archives Books
Surveys
Claims Invoices Connotes
Orderforms
X-ray coding
Videocoding
Reply services
![Page 24: A strategic new business: Offshore data capture](https://reader035.vdocument.in/reader035/viewer/2022070302/548ef2c2b4795990798b4946/html5/thumbnails/24.jpg)
TNT Post ShoreManolo de la Fuente