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Customer Focus

Process EmphasisEmployee Involvement

Quantitative Analysis

Dissolution of FunctionalBoundaries

Commitment at the topOrganization for quality Strategic directionCustomer orientationNeed-based education andtrainingTotal involvement of employeesSupportive cultureTeamworkPrevention based systemsRecognition and rewardsystem

y Lack of Focus on the TQMapproach

y Bureaucracy and paperworky Hurry y Lack of Data collection

mechanismsy In house conflict

y Poor planningy Improper measurements

Primary Strategies

Secondary Strategies

Management Focus

Employee Focus Areas

Tool Focus Areas

Customer Satisfaction

Quality Management System

Production Planning and Control

Total productive maintenance

 Just-in-time

Quality circle

Supply Chain Management

Open Door Policy

Internal Quality Audits

Statistical Process Control

Quality Costs 5S House Keeping Methodology

Poka-yoke

Sustainable development

Socio Cognitive Approach Concept Engineering

Design Failure Mode and Effect Analysis - DFMEA

Job Rotation

Systems Approach

Hazard Analysis and Critical Control Points

Quality Function Deployment

New tools and techniques

Traditional Tools and

Techniques

Key:

TQM

8/9/2019 A Study of the Various Aspects of Total Quality Management

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Figure 1 Definition of "Total" "Quality" "Management"

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